Burchell Edwards Ilkeston reviews

★★★★★ 1/5

Trustpilot

First time buyer nightmare

I am a first time buyer and it's really sad that my first experience of buying a house has been such a bad one. Only good thing is that I'm going to take my custom elsewhere before paying any money.It all started with me seeing one of their morgage advisors and in all fairness it was a fantastic experience and made me happy enough to start my search for a house with burchell edwards. We was approached immediately after our meeting with a very pushy estate agent booking us in for a viewing, which we went along for and actually loved the house. So we began the process of making an offer on the house on question. When our offer was rejected we decided to up our offer because we liked the house quite a lot. We started to get pressured by the estate agent as she had a lot of viewings for the property. So we decided to up the offer again, and then found out the they had withheld information and it was in fact leasehold. If we upped our offer the property would be free hold on completion. So we upped our offer, with the guarantee that the property would be free hold.We decided to use a recommendation for another morgage adviser, not through burchell edwards and this is where the service quickly plummeted. We was made feel guilty for choosing another advisor and was told that our accepted offer was no longer standing as they had accepted another offer. (I wonder if they are staying within burchell edwards for their morgage)? Overall we had a really poor start to the housing market. Communication was poor, we was misleaded and fed false information. When our offer was accepted it was no longer viable because we decided to use somebody else as our morgage adviser. I would avoid burchell edwards at all costs, horrible service, rude staff and a very patronising manager (Castle Bromwich Branch). Will never use again to buy or sell a future property. I thank them for such a poor service though, because ive not had another experience like them since.

Collette · 14 March 2019

★★★★★ 1/5

Trustpilot

If I could give this company zero stars…

If I could give this company zero stars I would. Beware sellers, because a lot of your potential buyers either don't get to book a viewing or make an offer unless they allow themselves to be bullied into meeting with Burchell Edwards mortgage advisor even if you already have a full AIP in place. We stopped viewing anything that Burchells had on sale, which was a pity as there are a few we may have purchased. Thankfully we are currently buying through another estate agent where we had a totally different experience

Speakingout · 5 March 2019

★★★★★ 5/5

Trustpilot

A fantastic service Supplied by Emily…

A fantastic service Supplied by Emily from the castle Bromwich branch. Emily kept me updated every step of the way until the contract was signed. I would definitely recommend Emily.

Paul · 18 December 2019

★★★★★ 1/5

Google

Really poor service, viewed a house asked to put an offer in, which we did, and never had any response at all, even after chasing 4 times. Then unbelievable we were called a couple of week later asking if we were still interested! I told them that we were but we had never had a call back, and they promised to call me back to discuss. Guess what no call!!! Avoid at all costs. Since then we have found a great estate agent that does call you back and offers a great service.

Natalie · 14 June 2018

★★★★★ 1/5

Google

Very unprofessional service and not customer focussed at all. Just wanted to get a quick sale as part of a part exchange with a house builder to get their commission from them. Although they had valued my house for a private sale 2 months previous to this the valuation given to the house builder was £20k less. Would not recommend at all. 'Your Move' were professional, honest and supportive from the start and stuck to their valuation given which was what Burchill Edwards also initially valued our house At.

Iain · 14 June 2018

★★★★★ 1/5

Trustpilot

Poor and lazy real agency

I have been calling this agency for the past 3 days with zero response to my calls and emails.No one ever answers the calls, the agents do not reply to any emails.What’s the point in advertising properties for sale when you are too lazy to respond!

Mohammed · 16 January 2024

★★★★★ 5/5

Google

Highly recommend this estate agent. The staff are extremely helpful and knowledgeable. From the initial meeting to completion the staff couldn't have done more. Always kept updated with viewings, enquiries and after sales service. Customer service was fantastic. Wouldn't hesitate to use again.

Sarah · 13 June 2020

★★★★★ 1/5

Google

Absolutely terrible! I don't think there is one good thing I could say about this place. Absolutely no motivation for selling your house, as the selling fee is a set price rather than commission, none of the staff was even bothered. Their only solution to selling your house faster was lowering the price, when there are other options such as rearranging images on property websites, editing the text etc but that was far too much hassle for them. Never received any feedback, in the end just had to take the house off the market and now looking forward to selling it with someone else. Would never use again or recommend to anyone. I just wish someone else would have posted a comment about them as there are so many other estate agents to pick from.

Diana · 14 June 2017

★★★★★ 5/5

Google

I have a love experience with Estelle. She's just too wonderful person

Sijuwade · 13 February 2024

★★★★★ 5/5

Trustpilot

Amazing staff!

The first time I went into burchell edwards, the staff were very polite and welcoming. Me and my partner spoke with Alisha who showed us round some of their properties and Emily helped us with final details of our application to rent our home. They were super helpful and we would always choose Burchell Edwards if we ever needed to move.

Courtney · 9 August 2022

★★★★★ 5/5

Trustpilot

Thank you to Emily and Tom at Castle…

Thank you to Emily and Tom at Castle Bromwich for their help and support with letting our property. Helpful and good communication

Margaret · 3 March 2021

★★★★★ 5/5

Google

I recently by viewed a property with Leona. Very professional and helpful. Leona ensured we were well informed before,during and after our viewing. Although the house was not for us,I could not fault Leona who ensured she kept in touch and looked at other options for our potential new home.Would highly recommend.

Conner · 13 June 2023

★★★★★ 5/5

Trustpilot

Great service

I found a property to let through Burchell Edwards. I had Lisa throughout the process who was efficient, timely and honest throughout the entire time. Any query or concern Lisa always contacted me to reassure and let me know exactly what was going on. Upon collection of keys Lisa also ensured all health and safety guidelines were adhered to. Excellence service and I’d recommend to anyone. Thank you again Lisa :)

Sophie · 15 July 2020

★★★★★ 5/5

Trustpilot

Thank you to Emily & Tom for all your…

Thank you to Emily & Tom for all your hard work Good communication, very professional

Margaret · 26 February 2022

★★★★★ 1/5

Trustpilot

Unethical treatment

Unprofessional, unethical and extremely pushy. I have never had an experience like this before where the agent and the vendor wanted to dictate to my partner and I whose services we could use in terms of an advisor. Withdrew our offer as we found a better place, but I would not recommend BE at all. Steer well clear. They make you feel as if you owe them something! Awful experience!

Holly · 9 October 2020

★★★★★ 5/5

Trustpilot

Thanks to Amee and a team in Castle…

Thanks to Amee and a team in Castle Bromwich branch. Very professional and helpful.

Diana · 9 March 2022

★★★★★ 4/5

Trustpilot

I am a professional landlord & moved…

I am a professional landlord & moved over to Burchell Edwards (B.E. ) Some five years ago. I have completed numerous Lettings through B.E. & always found Emily to be extremely competent. Since Christmas 2023 we have completed on three new tenancies ( most recent 25.06.23) and all went smoothly.

Nick · 1 June 2023

★★★★★ 5/5

Google

Great so far. Still early days in my sales journey. Waiting for the photographer to contact.

Sarah · 18 July 2023

★★★★★ 1/5

Trustpilot

Pushy salesman only willing to progress…

Pushy salesman only willing to progress your offer if you use their in house mortgage broker which are no cheaper than a comparison site but charge you £600 for the privaledge. I would never use these to market my house, they get more commission from selling a buyer a mortgage than the sale of your property. They do not act in the best interests of the seller.

Gary · 17 February 2021

★★★★★ 1/5

Trustpilot

I can’t believe they have charged…

I can’t believe they have charged almost £300 just to renew with my previous tenant ! They are expensive for their maintenance so don’t go there. Plenty more companies out there ! I can’t wait till my contract finishes with them ! Useless and full of lies !

Sadat · 7 June 2023

★★★★★ 5/5

Google

amber was excellent in helping me secure this property she helped me throughout and it was never a case of i don't care who gets it as long as i let it spot on from start to handing over the keys thank you soo much amber

Mick · 13 June 2023

★★★★★ 5/5

Trustpilot

Received Excellent service from Emily

Received Excellent service from Emily. Thomas was good as well.

Ciprian · 25 January 2022

★★★★★ 4/5

Trustpilot

Friendly Service

All staff were very friendly, helpful and efficient in finding a buyer for my house. I would highly recommend.

Sam · 11 November 2024

★★★★★ 5/5

Trustpilot

Very tentative consultant .

Very tentative consultant .. Emily was fabulous ..helpful informative. Would recommend the company on this basis.MaggieSutton Coldfield

Maggie · 17 March 2020