Trusted Agent profile · Ilkeston
★★★★★
405 reviews across 2 platforms
21 Bath Street, Ilkeston, DE7 8AH
Burchell Edwards's office in Ilkeston, at 21 Bath Street, is rated 3.4 out of 5 across 405 reviews on two platforms, including 159 Google reviews rated 4.4.
Every review we hold for the Ilkeston office, from every platform, shown as written. First names only.
1/5
TrustpilotVery bad experience
They only do something when it is going to make them money, and the repairs department do not appear to shop round for a good price, after them telling us right back at the start that that was what they were there for. They almost lost us a tenant do to bad management of a boiler repair. I would never use there services again.
1/5
TrustpilotExtremely unprofessional
Extremely unprofessional. My offer was accepted by the agency. Requested property is removed from the market but it was marked as "Sold STC". A week later I recieved a call to say vendor has received a higher offer. Within 24 hours the property had been removed from the market. No duty of care whatsoever and discriminatory treatment. DO NOT USE THIS AGENCY.
5/5
GoogleWould highly recommend Burchell Edwards, Gemma and her team was amazing. Thank you for all your help!
5/5
TrustpilotAll the staff were excellent
All the staff were excellent. My move was complicated as a chain of 6. I felt informed all the way, the staff were very empathetic and explained all the solicitors technical terms to me very well. I bought from Burchell Edwards. Next time I will definately sell with them!!
5/5
TrustpilotEmily was fantastic from start to…
Emily was fantastic from start to finish world highly recommend there services thanks again
1/5
TrustpilotIf I could give zero I would shocking…
If I could give zero I would shocking service never get the return call as promised don’t do anything keep away from themThey asked me to sit outside property for four hours told be there between one and five not good if you use them beware
4/5
TrustpilotPersistence paid off.
After a slow start with the buyers Solicitors being very slow and performing poorly. Connor took the reigns and pushed things over the finishing line. Glad you were able to step in and save the day. Overall a good result. Well done to team Ilkeston.
5/5
TrustpilotRenting our property through Burchell…great service
Renting our property through Burchell Edwards excellent professional service Emily was great thanks
5/5
GoogleGreat service from Burchell Edwards. Amber dealt with out rental application promptly, met us at the property and handled the negotiations with the landlord extremely well. Thank you for helping us to sort what was becoming a stressful situation.
5/5
TrustpilotI had an amazing experience with Emily
I had an amazing experience with Emily when I found a rented property that I really wanted. She went out of her way to help when ever she could even out of work hrs. Thank you so much. So nice to met you. Wish you all the luck
5/5
GoogleI would recommend this estate agents to anyone. After a bad experience with another estate agents up the road I decided to change to Burchell Edwards, and sold my house quickly and smoothly. Gemma, Jade and the rest of the staff were very friendly and knowledgeable and made the whole process of selling my house easy and hassle free.
1/5
Trustpilotwe was dealing with estelle and she was…
we was dealing with estelle and she was a complete nightmare! she was absolutely rude and unpleasant and EXTREMELY unprofessional!
1/5
GoogleVery poor response when it comes to any maintenance issues. Not at all recommended. Given 1 star as there was no option for zero!
Hello, we are very sorry to hear that you believe the service of our Burchell Edwards team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@burchelledwards.co.uk and we can look into this further for you.
1/5
GoogleNOWY I’m calling them from 5 days in different hours. They never answer the phone and also they don’t reply to any emails but at the same time they add more properties to the website.
5/5
GoogleI have used the Tennant find and fully managed services and have been totally satisfied with the professional and efficient service that I have received. The staff are extreamly helpful, nothing is too much trouble and they help with anything they can. I would recommend the agents due to the high level of service that I have received.
5/5
TrustpilotI had a very good experience with and…
I had a very good experience with and they made all the paperwork’s quick and easy So happy to get a house quick and near to my work place
1/5
TrustpilotRefusal to remove me off tenancy with…
Refusal to remove me off tenancy with numerous emails sent and speaking over the telephone recently and the manager saying I wouldn't be charged to remove me off the tenacy. They want £240 to remove me off the tenancy now after so many calls and emails. This is a joke. I have it all copied in writing!!
1/5
TrustpilotAvoid this agent!
Sent several emails and calls requesting to book a viewing with the Ilkeston office. I received no calls or emails back until a week later where they called me asking if I was interested in any properties. I asked about the one I'd saw originally and they then said it was let the day before I called! Avoid!
5/5
TrustpilotGreat service from Tom and Emily at the…
Great service from Tom and Emily at the Castle Bromwich branch. We had been looking to rent somewhere new for almost a year and this was the first really good experience we had. Communication was brilliant and everything was done in a timely manor. We’re now happily settled in our new home.
1/5
TrustpilotIncompetent
Be warned, for such a large company they are totally incompetent. Currently going through a GDPR complaint due to their lack of care. Seems to be a problem in lots of branches so obviously a company issue not just with the branch we dealt with.
1/5
TrustpilotExtremely poor service
Extremely poor service, complete incompetence, felt blackmailed in to using their services otherwise they wouldn’t submit my offer, never returned any calls, 2 weeks on going and I still haven’t been updated if the property is mine or not, will pull out just based on there lack of service- avoid at all costs !!!
1/5
TrustpilotCastle Bromwich avoid !
My opinion has changed since 2019, rude and unprofessional. Seems to have a high turn over of staff and the staff that are there can be rude and unprofessional.
5/5
TrustpilotLaura Needham @ Mansfield Branch
Laura Needham acted as my mortgage advisor, she was so patient and helpful and was there to answer any questions or concerns I had. I’m so glad I decided use her services and wouldn’t hesitate to recommend to anyone. Truly a pleasure! Thanks so much for your help Laura!
1/5
TrustpilotApalling service
Apalling service. Slow, never returned messages. Seemed completely uninterested. Went with online estate agency instead who are a third of the cost and hugely more professional and have got more viewings in 2 weeks thank burchell edwards got in 6 months. I cant understand how estate agents expect to survive when they offer such poor service.
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