Trusted Agent profile · Ilford · Essex

haart Ilford reviews

★★★★★ Excellent

1,084 reviews across 2 platforms

184-188 Cranbrook Road, Ilford, Essex, IG1 4LU

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haart's office in Ilford, Essex, at 184-188 Cranbrook Road, is rated 4.8 out of 5 across 1,084 reviews on two platforms, including 1,062 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of eight awards haart won in 2026.

Google logo

4.8 / 5

1,062

Reviews on Google

This office

Facebook logo

5.0 / 5

22

Reviews on Facebook

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for haart, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Ilford office, from every platform, shown as written. First names only.

5/5

Google

Denise Chandler and I have worked together for some time now. Denise comes across very well on the phone. I feel she listens to me and follows through on what has been discussed in a timely manner. Recently, Denise dealt with and helped with a tenancy renewal. Thank you Denise!

Neena · 28 September 2023

Agent replied · 28 October 2023

Hi Neena - thank you so much for leaving such great feedback for Denise, she was delighted to read this. If you need any assistance at all in future please do not hesitate to contact us. haart Property Management Ilford

5/5

Google

A very helpful agent Naurin. Thank you for the pleasant cooperation.

Tomasz · 11 August 2026

Agent replied · 11 October 2026

Hi Tomasz, thank you for the kind review. It was a pleasure helping you. Wishing you and your family all the best! Kind Regards Naurin of Haart Lettings.

5/5

Google

Thank you to Izel Ok. Hardworking superstar. Always picking up the phone and answering. Showed me a few properties and tried to help massively. Always honoring her words. Thank you!!!

Akbar · 8 October 2024

Agent replied · 22 October 2024

Thank you so much for your kind 5-star review! We’re delighted to hear that you had a positive experience with our letting services. Our team is dedicated to making the rental process as smooth and stress-free as possible, and it’s fantastic to know we hit the mark for you. If there’s anything else we can assist with in the future, please don’t hesitate to reach out. We look forward to working with you again! Izel Ok, Ilford Letings

5/5

Google

Bhupinder at Haart was amazing, he was available at any time to help me through my house buying process and really made my journey 100 times easier. From regular updates to giving me advice on the next steps, I couldn’t of asked for a better agent to help me buy my first home. Thanks Bhupinder for all your hard efforts!

Zara · 28 October 2022

Agent replied · 28 October 2023

Dear Zara, Thank you so much for your 5 star review, it is much appreciated!! Al the best for the future! Bhupinder, haart Ilford

5/5

Google

I recently rented my property through Haart Estate, Ilford. Nabil and his team member, Marvellous, took care of the process and were extremely helpful in every stage of the let. They went beyond of what was expected and made the entire process hassle free for me. Haart Estate team have been brilliant so far and I highly recommend their services.

Farhad · 28 October 2022

Agent replied · 28 October 2023

Dear Farhad, We appreciate the kind words, extremely glad you received great hassle free service that's what we aim to do. Anything more, please get in contact. Kind regards, Nabil Ahmed

5/5

Google

I have been trying to find my ideal home for a while now and unfortunately have had some bad experiences. Dealing with Haart was a breath of fresh air. Special mention to Jazz who has been brilliant through out the whole process and an asset to the company. She has been very helpful and informative making house buying less stressful.

Ziaul · 28 October 2022

Agent replied · 28 October 2023

Hi Ziaul, Thank you very much for your 5 Star Review, particularly your mention of Jazz. We are always grateful to receive such lovely comments. haart Sales Team

5/5

Google

We bought our house using Haart Ilford branch and I would like to say thanks to Jazz and Raheel who been so great throughout the entire process. They managed all parties involved so well that we managed to exchange and complete in record time of just slightly over a month. I would highly recommend them to sell or purchase a property if you like the whole process to be quick, well communicated and pain free. thanks

Amandeep · 29 July 2019

Agent replied

Dear Amandeep Singh, Thank you for taking the time to leave us feedback. We are very pleased to hear abo We wish you all the best for the future in your new home. haart Ilford estate agents ut your experience with us whilst purchasing your new property.

5/5

Google

Very clam and excellent service!

Dolphy · 11 September 2026

Agent replied · 11 October 2026

Hi Dolphy, thank you for the kind review. It was a pleasure working with you. Kind Regards Abdi Of Haart Lettings.

5/5

Google

This is my initial experience with this agency and I found it very helpful. I spoke to Mohammed and he is very helpful in providing guidance. Looking forward for reviewing properties via this agency.

Akshata · 26 July 2024

Agent replied · 25 August 2024

Thank you for your feedback - Mohammed Mannan (Lettings associate - haart Ilford)

5/5

Google

I've been dealing with Oreal, he is possibly one of the nicest estate agents I've dealt with, and I know this is very unusual for estate agents but he has been very kind and attentive and personable. Thanks for your time

Ash · 15 August 2026

1/5

Google

I warn you about using this estate agent. I had paid a deposit and passed referencing on a rental property. I then heard nothing from the estate agent for a week; mind you everday that week, I was calling them to chase up. Every time I called, I was told that someone will call me back. A few more days of this continued until one day I saw the property that I had paid a holding deposit on listed on right move with another estate agent. I chased up for a few more days but kept getting "everyone is busy at the moment and will call you back". when an agent finally texted me back he told me that the landlady pulled out. That is fine! The lack of correspondence for a total of over 2 weeks is however not fine! Fast forward another 2 weeks and my holding deposit has still not been returned. I have called numerous times about when it will be returned and low and behold, they are telling me that someone will call me back. I still have not heard a peep. Out of the 3 agents I spoke two, the only one who was actually helpful was Izel. The others, who shall not be named, where little help or were rude. They know who they are. I am writing this review as a last ditch effort to get my deposit back (which should be returned since I never pulled out of this property), aswell as warn against this estate agent. Every worrying how this estate agent is still functioning with the lack of professionalism, correspondence with clients, competence and general bad practice! I have all the proof that I have not been paid back. Please do contact me ASAP to return my deposit.

Khaled · 7 October 2023

5/5

Google

I know HAART Estate by their one the best Real Estate Ms. IZEL OK. She’s been phenomenal and in providing the services and most importantly she’s always available whenever I needed any kind of assistance. Renting in the UK is quite a cumbersome process especially when you’re not in UK and it’s your first rental, however, Ms. Izel helped me to get through it. I’d genuinely recommend 10/10 for Ms. Izel and HAART should be proud of having such a dedicated staff.

Ali · 18 August 2024

Agent replied · 25 August 2024

Thank you for your kind review Ali. Really appreciate it! Izel Ok - haart Ilford Lettings

5/5

Google

My partner and I are looking to buy a house in the near future. We contacted Haart and spoke to Bhupinder who was really helpful and booked a viewing for a property. He was very informative, friendly and answered any questions we had about the viewing and buying process.

Ashraf · 29 August 2023

Agent replied · 28 October 2023

Thank you for the 5 star review, looking forward to working with you n the future. Bhupinder haart Ilford

5/5

Google

Bhupinder has been very accomodating to our requirements and specific needs when searching for our property. The patience and knowledge he has shown has been commendable. I cannot thank Bhupinder enough. Thank you.

Helen · 26 July 2024

Agent replied · 25 August 2024

Dear Mrs Iqbal, Thank you for your review. It has been a pleasure dealing with you and fingers crossed we have now found you the perfect house. Bhupinder - haart Ilford

5/5

Google

Very happy with the sale of my flat with Haart Sales Ilford.Gero and his team especially Jazz were always helpful with any query I had and would always get back to me if I left a message. Everything was very clear from the start right through to the end of the sale.Gero was very honest in his advice and gave great guidance on the sale.Would definitely use Haart again for any future business dealings.

Michael · 29 July 2019

Agent replied

Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. All the best Gero haart Ilford estate agents

1/5

Google

Hi, I am sharing my personal experience as haart is a big name and as I have trusted them and request to enquiry the property for rent , which was in Goodmayes , Ilford , due to privacy reason , I am anot disclosing the street or address. I was told by Izel Ok , haart Ilford rent negotiator after taking my details and booked me viewing for 03/08/2024 at 12pm . As after confirmed booking we received an email by haart as well and I received the text message to requested for confirmation, I did it . On our phone confirmation u have told that I will come to view from Thurrock, Tilbury . I went today on time as promised but unfortunately no body turned up for viewing , I have tried on the numbers which shows in email direct line , but some one had answered from there head office and promised me that some one will contact you shortly, after 15 mins I received a call by haart Ilford and did apologies that we were forget to tell you about that this property is not available in the market. I was really upset about how come they did this to me , I thought they are team of professionals ,I was working this afternoon and specially I came all the way from tilbury, This is such a un professional manner to deal with some one who is desperately looking property for rent and it cost me money for fuel and time as well. Please for everyone when you have any viewing with the haart team , just confirming once more prior booked time. Kind regards Rizwan

Rizwan · 4 August 2024

Agent replied · 25 August 2024

Hi Rizwan, I apologize for the inconvenience caused. We have been trying to reach out to you informing you the property is now let and we couldn't get hold of you. As my colleague has been in touch with you already, we will be in touch with any other properties coming available. Ilford Lettings - Izel Ok

5/5

Facebook

Thankyou Haart for such a professional seamless sale of my property Gero has been been the key to the padlock the whole way through and we couldn’t of asked for a better company and or person to have dealt with this sad sale especially whilst in the middle of a pandemic of Covid19 Once again thank-you for a F.A.B.U.L.O.U.S Service especially a SHOUT out to GERO The Tabors Alan, Sarah & Jackie

Sarah · 1 May 2020

Agent replied

Dear Sarah Louise Tabor, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Also send my regards to Alan! All the best Gero …See more

5/5

Google

I’m very happy to your friendly and helpful

Bobiston · 11 August 2026

Agent replied · 11 October 2026

Hi Bob, thank you so much for the kind review. It was a pleasure helping you! Wishing you all the best! Kind Regards Naurin Of Haart Lettings

5/5

Google

I had a fantastic experience with haart estate and lettings Agents Ilford. The staff there are so professional and attentive . Specially Lauren Butt was kept up-to-date with everything in a timely fashion and had a very pleasant buying experience. Thank you

Fisnik · 3 June 2025

5/5

Google

I have had a great experience when going through the process of renting a property with Ilford Haart lettings agency. Here I would like to thank Marvellous for making this a quick and seamless process especially her professionalism and dedication throughout this process. She is so passionate, talented and helpful.

Dr.Khozamy · 30 June 2023

Agent replied · 28 October 2023

Hello Dr Khozamy, Thank you for the kind words. Glad the process was simple and you were well guided. Anything more, get in touch Marvellous Awazi Ilford haart Lettings

5/5

Google

Hi All Mohammed Mannan is very helpful and he is a very good person very helpful on call ,good communication skills and verry helpful.Thankyou heart for keeping good team like Mohammed Mannan

Mohd · 26 July 2024

Agent replied · 25 August 2024

Thank you for your feedback, Mohammed - haart lettings

5/5

Google

I wanted to take the time out to leave a review for Bhupinder Singh Digpal as it’s the least I can do after all the efforts he has made, I am so thankful I have come across such a professional well experienced estate agent, as an investor I’ve come across a few estate agents but Bhupinder has well exceeded my expectations Bhupinder has taken the time out to explain things to me in a lot detail, I’ve even learnt a couple new things off of Bhupinder so I can tell he is well experienced in the property sales sector as well as giving me lots of advice on other property related things. Bhupinder has always been very easy to get ahold of and very helpful with any information Ive needed. I am looking forward to doing a lot more business with Bhupinder thank you so much again and I recommend anyone who comes to Haart of Ilford or anyone who is looking to use an estate agent to definitely have a chat with Bhupinder as he has been fantastic.

Sameer · 26 July 2024

Agent replied · 25 August 2024

Dear Sameer, thank you for your review. It was a pleasure meeting yourself and hopeful we can do more business in the future! Bhupinder - haart Ilford

5/5

Google

I recently had the pleasure of working with Haart Estate and Lettings Agents in Ilford, and I couldn't be more pleased with the experience. The team is incredibly nice and accommodating, especially their team member 'Mr Nabil Ahmed', always going above and beyond to meet my needs. He is attentive, responsive, and truly made the process of finding a new home seamless and stress-free for me. The team's professionalism and dedication are evident in every interaction, and I highly recommend their services to anyone looking for a reliable and friendly estate and lettings agency in Ilford.

Sumbal · 26 July 2024

Agent replied · 25 August 2024

Thank you for your kind comments and feedback, haart Ilford lettings

5/5

Google

We have experienced a great service from Haart Ilford to sell our house. They managed a good number of viewings to finally secure a verified buyer! Highly recommended!

Kamal · 13 March 2026

Agent replied · 13 April 2026

Hi Kamal, Thank you for your kind words. It is really appreciated. Kind Regards Lauren @ haart Ilford

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Questions about haart Ilford

Has haart won any awards?

Yes. In The Trusted Agent 2026 awards: haart, Ilford won Platinum; haart, Wembley won Platinum; haart, Lincoln won Platinum; haart, Doncaster won Platinum; haart, Bury St Edmunds won Platinum; haart, Clacton On Sea won Platinum; haart, Dartford won Platinum; haart, Romford won Platinum.

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