Wards Hythe reviews

★★★★★ 5/5

Google

I dealt with Wards in Hythe Kent. We are moving there and bought a property being sold by Wards in Hythe. The first thing I noticed was how friendly and kind the staff were. I first came into contact with Angelina and subsequently met Mark (the other Mark)and Darren. I spoke many times to Mark Backhouse but to date haven't met him. Mark Backhouse really helped me through the stages of buying often providing a reassuring voice but also coordinating things between the seller , solicitor and us. I don't think we could have got through the process so well if it hadn't been for Mark. Darren was also on the other end of the phone helping in a similar way and he showed us round the house we are buying and have now bought. Angelina was just lovely and was influential in our decision to buy the house, no pressure but very knowledgeable answering all our questions Darren too was a friendly. Jodi was the sales progressor and she helped us a lot.PositiveResponsiveness, Quality, Professionalism, Value

Julia · 14 June 2021

★★★★★ 5/5

Google

Wards Estate Agents - Hythe Office We put our house on the market in September 2020, when we were told by a local agent that the market was “booming”. After 8 weeks we had received very few viewings and no offers. There were no ideas put forward as to the next move. We decided to switch agents and place the house with Wards Hythe office after a meeting with Mark Backhurst, the senior branch partner. Mark explained everything very well to us and we were most interested in their Virtual Reality Tour video, which was an extra cost, but only charged if the house was sold. Wards moved quickly to put things into action. Our property was soon up on the relevant websites and we were impressed with the photographer and the video, which really sold the property. After a quiet start just before Christmas things picked up early in the New Year, we had offers, one low but two that both offered the full asking price on the same day. We asked Wards to advise on the best offer to accept. Their advice was very helpful and proved to be correct. We had dealings with both Marks, Darren and Jodi Wyncoll their progress chaser, who really did chase!! We used Jake Eldridge of the Ashford office of Martin Tolhurst solicitors, who are Wards recommended partner and again they have proved to be an excellent choice. Wards are certaintly not the cheapest of estate agents but they are efficient and communications have been excellent.

Peter · 14 June 2021

★★★★★ 5/5

Google

Having bought and sold through a number of estate agents in the past I can honestly say that my recent purchase through Wards in Hythe has been by far the best. No mean feat as the entire process from start to finish happened during all 3 lockdowns. Darren, Jodi and both Marks were always at the end of the phone and quick to respond via email. I can't recall her name (sorry) but the lovely woman that showed us the house on the first day was fantastic also. I wouldn't hesitate choosing them as my agent to sell if I ever do again. Thanks guys!PositiveResponsiveness, Quality, Professionalism

G · 14 June 2021

★★★★★ 5/5

Google

Highly recommend they sold our flat after 3 days of being on the market with them. The guys at wards are friendly and made you feel welcome. They were there every step of the process from start to finish it.

Anthony · 16 March 2026

★★★★★ 5/5

Google

Fantastic experience with the team at Wards of Hythe. Everyone I dealt with (Mark, Darren, Ollie, Amelia & Amanda) was professional, knowledgeable and always available to answer questions. This made the house sale a seamless and successful sale. Thank you.

Simone · 16 March 2026

★★★★★ 5/5

Google

Five stars, very helpful and kept the process running smoothly, had a great experience as a buyer from a seller using Wards Hythe

Luke · 11 July 2026

★★★★★ 5/5

Google

Excellent Service and great staff! Had help from start to finish. Darren and Daisy were very helpful in my first property purchase ✨ …

Charlie · 16 April 2025

★★★★★ 5/5

Google

We cannot thank Mark from Wards in Hythe enough for the continued advice and after sale support that he has given to us since purchasing our property via themselves in February 2017. They could have easily advised us to put our property back on the market (as that is what we fully expected to have to do) and receive the commission when sold, but instead Mark informed us of a possible way around this, which has saved us a lot of stress and money and for us to be able to stay in the home that we love. We would only ever use Wards in the future as they really put their customers first. Thank you so much!

Duncan · 14 June 2020

★★★★★ 5/5

Google

I cannot say enough about how helpful and kind the staff have been to us. Maisie and Darren were above and beyond professional and helpful. I wouldn’t consider using any other estate agent! Their attention and patience was so very appreciated. Wonderful agency!!!!

Ellie · 2 June 2024

★★★★★ 5/5

Google

I mainly dealt with Mark Backhurst and Darren, but all the team at the Hythe branch are lovely. I would absolutely recommend Wards as the best estate agents to use in Hythe. They were very communicative throughout the process and listened to my worries as inevitably problems crop up in the house buying process! Thank you so much and I will only use you in the future too.PositiveResponsiveness

Best · 14 June 2022

★★★★★ 5/5

Google

Thank you to the polite, efficient, professional and helpful staff at Wards estate agents in Hythe. Darren, Mark, Ollie, Amelia and Amanda provided an excellent service and ensured the purchase of my new home was a positive experience.

Tina · 16 February 2026

★★★★★ 5/5

Google

Our house move turned out to be a rather long process and a bit stressful. But I would like to thank all the Wards team for their support especially Jodi Wyncell who kept us informed as to how things were proceeding and reassured us that all was progressing well, even if a bit slow. Would recommend Wards.

Christine · 14 June 2023

★★★★★ 5/5

Google

Having dealt with a few estate agents locally, I would like to recommend Darren Cakebread at Wards of Hythe. He called to follow up on a conversation that we had regarding potentially selling our property. Talking us the the pros and cons and how we got on with the other agents. Because of that we decided to go with Wards as it shows commitment and drive which we want in someone selling your property. Thank you.

Renee · 15 March 2024

★★★★★ 4/5

Google

I have dealt with at least three people from Wards in Hythe. Their service would be better if the staff with différent roles communicated more with each other. Having said that, everyone I have spoken to from this office has been very polite and generally helpful.

Nickie · 16 November 2025

★★★★★ 5/5

Google

Just bought our new home through Wards. Great service from all the team especially Darren Cakebread who looked after us so well and managed our protracted purchase with patience and professionalism. We will recommend you to family and friends.

Sarah · 26 May 2024

★★★★★ 5/5

Google

Florence was brilliant! She is hands down the best estate agent we have encountered in months of looking at houses. She was well informed, knowledgeable, offered advice, had gone out of her way to know about the property before viewings, gave us time and space to view and was friendly and approachable. Thank you for making the viewing such a great experience!PositiveResponsiveness, Quality, Professionalism

Josh · 14 June 2022

★★★★★ 5/5

Google

We have bought a place through Wards Hythe and would recommend the depot for their help and support Darren cakebread was particularly helpful in supporting the whole process and have already said because of his help we would come back to sards Hythe or recommend his supporr Thanks Darren and team

James · 18 August 2023

★★★★★ 5/5

Google

Wards of Hythe helped my Dad sell his property in Sellindge, viewings were arranged very quickly folliwing the valuation and an offer was accepted within 2 weeks! All the staff were friendly and professional at all times and the Sales Progresser, Jodi was absolutely brilliant in supporting us as things got tense close to Exchange. I would highly recommend Wards of Hythe!PositiveQuality, Professionalism

Suzanne · 14 June 2022

★★★★★ 5/5

Google

Chelsea has been amazing in contacting me and being on top the viewings. She has gone above and beyond to arrange a viewing and so happy to provide a positive review for her , thank you so much. George

George · 14 April 2024

★★★★★ 5/5

Google

Wards were a great help when purchasing my property. Darren Cakebread helped make it a very smooth transition and was really helpful when I had any questions. Even letting us visit the property again to make sure it was right for us. Would highly recommend. Professional and friendly service throughout.

Skye · 24 August 2025

★★★★★ 5/5

Google

Very helpful in sale of my mother’s property. Mark Backhurst led the sale process with very quick open house and regular follow up. Despite current flat market managed to sell.

Peter · 10 October 2026

★★★★★ 5/5

Google

The team at Wards Hythe were amazing. They worked hard to sell our property, and even harder to keep the sale progressing to completion. They kept us in the loop, returned calls when asked to do so and frankly, I can't recommend them highly enough. This is the third house I have sold via this branch over the years and the service has always been fantastic.

Matt · 14 June 2021

★★★★★ 5/5

Google

Wards of Hythe were very helpful, friendly and efficient with my recent purchase of my new home. I was kept up to date with constantly with information involving the purchase and all went smoothly. Thank you Mark, Darren, Florence and all involved.

Trevor · 16 December 2023

★★★★★ 5/5

Google

Mark Backhurst and his team at Wards in Hythe provided an excellent service and buying experience throughout our recent purchase. We were kept informed on the progress of the purchase and all the information we required was supplied very quickly. We would have no hesitation in recommending their service.

George · 14 June 2023