Wards Hythe reviews

★★★★★ 5/5

Google

Great service, Mark and his team helped us to make the process as easy as possible. Darren, Ollie, Amelia and Amanda were all happy to help when needed. We are really grateful for everything you've done.

Laura · 15 December 2025

★★★★★ 5/5

Google

Approachable, friendly staff. The Manager is a dedicated perfectionist. Darren takes the time to understand his clients. The downside for me, and others that dislike dogs immensely is that picture on the sale board.Shal;l I cover it up with a seascape?

Kathy · 11 July 2026

★★★★★ 5/5

Google

Well, what a treat it was to meet Maisie recently to view a property which we managed to buy. Maisie was so helpful and steered us through the steps and process about the pre online auction. Maisie was thoroughly informed about the property Wards were marketing, albeit one that needed to be re-loved and brought back to its former beauty. Maisie is clearly very passionate about property. I would not be at all surprised if she turned her passion into property development at some stage as she simply sparkled through the viewing. We will invite you along to see it when it too sparkles again. Thank you very much Maisie.

Diane · 10 May 2024

★★★★★ 5/5

Google

Our viewing with Suzanne was a very positive experience! We found her to be extremely professional, very welcoming and knowledgeable about the property.

Caroline · 16 March 2026

★★★★★ 5/5

Google

An excellent experience with Ollie so far. He has been really proactive in trying to get us to list with him and also find us a new property. Checks in with us on a regular basis (but not too often!), follows up for feedback after a viewing and proactively suggests properties that might be of interest. Just what you need from an estate agent!

Amanda · 16 March 2026

★★★★★ 5/5

Google

If I could give 10 stars I would . Mark at wards/ hythe has been outstanding with his professional service in the sale of our land/property. He has gone above & beyond to chase the purchasers & solicitors , so we could reach a successful sale. Thankyou Mark we really have appreciated all your help. Also Darren & the team are extremely helpful too. A wonderful group of agents I would not hesitate in recommending Wards / Hythe Estste agents. They have been excellent. Thankyou . Mrs Day

Jane · 16 October 2025

★★★★★ 1/5

Google

Avoid or be prepared to have a break down. After meeting them at the house. That was when the nightmare began. They recommend the auction route and from then on life was hell. No matter how many times you asked for costings you never received it. Constant emails from thier partner auction company. I was even asked for a certificate to prove my father had lost capacity and a copy of POA. I had to assure them that a dead person definitely had lost capacity and the POA was now void. After a week of failure. I had to withdraw from the contract. They persuaded me to give them a second chance, the worst thing I had ever done. They told me would take care of the EPC what they actually meant was they make the phone call and charge £105. I got it done for £60. Despite saying they would send PDF copies for all costs upfront it never arrived and only when I went to the shop was I told that costings hadn't been done and all the things they said they would do hadn't been done luckily I used the 14 day cooling of period to withdraw.

Mark · 23 April 2025

★★★★★ 5/5

Google

We have finally exchanged on the sale of our property and are due to complete in a couple of weeks! We cannot thank the team at Wards of Hythe enough! Mark, Darren, Amelia and Oli have been extremely professional and very friendly throughout. Mark especially has gone above and beyond for us, keeping us sane when we were getting stressed and anxious and finding out answers to our questions when no one else could. Would highly recommend.

Dawn · 16 October 2025

★★★★★ 5/5

Google

After spending six months on the market with another agent, I noticed the difference Wards offers from my first meeting with Mark. From his initial valuation visit, he gave me confidence in the price and that my flat would sell quickly with Wards. I felt the same confidence when I met Darren and Ollie. The whole team is straightforward, experienced, and very pleasant to deal with. They know the town and understand the buyers and I think having an office on Hythe High Street makes a big difference. I always felt my flat was more likely to appeal as a weekend home, and Wards found exactly that buyer within a couple of weeks of marketing it. This says a lot considering the previous agent didn’t produce an offer in six months. Once the offer was agreed, Amanda handled the progression well. She kept things moving, dealt directly with the solicitors, and was always helpful when I needed an update. That took a good amount of stress out of the process. Everyone I dealt with was approachable, professional and easy to get hold of, and the whole process felt personal and attentive rather than transactional. I would recommend Wards as first choice to anyone looking to sell or buy a property in Hythe.

Sally · 11 June 2026

★★★★★ 4/5

Google

Wards of Hythe were very helpful and professional, especially Mark, Ollie and Amanda. Queries chased up promptly, and always friendly and professional.

Moira · 15 December 2025

★★★★★ 5/5

Google

On walking into Wards of Hythe 1st thing on a Saturday morning to put our flat on the market. We were greeted by a well spoken, helpful chap named Darren. Not only was he polite and positive he helped not only secure his colleague to come the following week, he navigated our viewing of a property we wanted to see by liaising with another branch. Forwards a week, we are going ahead with Wards as our marketing agent, this is hugely due to service we received from Darren at the outset and the on going communication we have with him.

Sam · 23 August 2025

★★★★★ 5/5

Google

Thank you to the Wards team for all of their help with the purchase of our “forever home”! A special shout out to Darren Cakebread, who kept me in the loop at every stage and really went above and beyond. He was professional and kind, and was always there if we had a question or concern about the process. My husband and I would strongly recommend Wards of Hythe to our friends and family.

Wilksash1 · 16 November 2023

★★★★★ 5/5

Google

Ollie has been amazing going above and beyond to assist in my search for a property. His continued good humour has made what could be a challenging process a pleasure.

Rochelle · 9 September 2025

★★★★★ 5/5

Google

I cannot say enough about how helpful and kind the staff have been to us. Maisie and Darren were above and beyond professional and helpful. I wouldn’t consider using any other estate agent! Their attention and patience was so very appreciated. Wonderful agency!!!!

Ellie · 16 April 2025

★★★★★ 5/5

Google

Wards have been very helpful with my recent search for local properties. Suzanne has been very polite, efficient and informative on each occasion.

Audrey · 16 November 2025

★★★★★ 5/5

Google

Wards were so helpful in trying to find my partner and I a new house. Chelsea was great at understanding what we wanted, worked with us when we were being difficult and was fantastic in looking after us. 100% recommend

Brit · 16 April 2025

★★★★★ 5/5

Google

Myself and my partner Jeff had a wonderful viewing with a lovely young man called Ollie today. He was very professional at all times and snswerd our questions we had and put us at ease.He went the extra mile with some info ,and we bith felt at ease wirh him.He was very honest .He is a great asett to the company and im sure wth the company,s support and Ollie,s hard work ,he will go far in hes career,a lovely young man Well done Ollie and thank you so much and keep up your hard work

Keira · 25 June 2025

★★★★★ 5/5

Google

Thank you so much Maisie for all your help in finding us our first home. Being first time buyers we was totally clueless and you made the whole process simple & stress free from start to finish.

Kate · 16 April 2025

★★★★★ 5/5

Google

We were in negotiations for a house with Mark at the Hythe branch, the negotiations were taking a long time and it was incredibly stressful. Mark's approach to communication with us was excellent, he maintained contact, gave us daily updates, understood completely the level of stress were were under and was the voice of reason. It didn't work out for us, but I would highly recommend Wards for any future sellers or buyers of property. It is so important to know you are speaking with someone who understands on a human level what a big deal it is to buy a house and this is exactly the service we got. Other members of the team were also part of some of the conversations and were similarly supportive.

Esme · 4 June 2025

★★★★★ 5/5

Google

Great marketing package and very helpful staff. Many thanks to all of the team - Mark, Darren, Ollie, Amanda and Mel. would certainly reccomend.

Nick · 11 September 2026

★★★★★ 5/5

Google

Great experience buying our first house all thanks to Darren, Ollie, Mark and Steve!:)

Shannon · 15 November 2025

★★★★★ 5/5

Google

Such a great experience with the Wards Hythe Team. All of the whole team were so helpful but Darren in particular really went the extra mile, it wasn't an easy sale and purchase for us through no fault of wards but they relentlessly chased with us in regards to solicitors and were very informative and helpful with anything they could. We knew from the moment we found our home that it was the one for us and the whole wards team made it a fantastic experience, thank you all of you and especially to Darren.

Loren · 16 April 2025

★★★★★ 5/5

Google

I contacted Ward's initially on behalf of my elderly father and Mark Backhurst was my first point of contact. He was very professional and helpful from the very beginning. I also had a lot of contact with Mark Tumber and Darren Cakebread, both of whom were equally helpful. Sadly, my father died before the house was sold, but Ward's were able to continue marketing the property whilst I applied for probate. I especially appreciated them carrying out accompanied viewings and providing feedback on a regular basis. Now that the property is sold, we are thinking of moving and will be in touch with Mark in due course to arrange the sale of our house.PositiveResponsiveness, Quality, Professionalism, Value

Rebecca · 27 August 2021

★★★★★ 5/5

Google

My partner and I are in the process of buying our first home. Maisie was our first contact within wards and i cannot express how much of a credit to Wards she is. she has been so helpful and tried to make our process so far as easy as possible, without her knowledge and understanding to our situation i can imagine we would of had a far different experience.

Elizabeth · 2 December 2024