Trusted Agent profile · Hurstpierpoint
★★★★★
1,268 reviews across 2 platforms
106 High Street, Hurstpierpoint, BN6 9PX
Mishon Mackay's office in Hurstpierpoint, at 106 High Street, is rated 4.6 out of 5 across 1,268 reviews on two platforms, including 15 Google reviews rated 5.0.
Every review we hold for the Hurstpierpoint office, from every platform, shown as written. First names only.
4/5
TrustpilotBeth Jonas Mishon Mackay
Beth Jonas is an amazing lady who has dealt with the sale of home in a professional and friendly manner. I recommend her highly.Diana Hudson
Hi DianaThank you so much for your lovely review of Beth at our Hurstpierpoint Office. No surprise that you found her to professional and friendly. Steve NeocleousMishon Mackay
4/5
Trustpilotvery polite and helpful
They were very polite and helpful. The only downside was a slight lack of communication as to when the video was to be done (changed to a different day without telling us).
Thank you for your feedback.
5/5
TrustpilotEfficient and professional
I recently bought a property through Mishon Mackay's Dyke Road office and found Tom and the team extremely professional, pleasant and accommodating. I would have no hesitation in recommending them when considering buying or selling a property.
Thanks Suzanne for your lovely review about Tom in our Brighton office. He really does care about his client's needs and it's great that you felt so looked after by him. We have given him a little thank you this week for his outstanding service as your not the first to say it. Thanks again for taking the time to let us know how good he is.
1/5
TrustpilotTerrible agent
Terrible agent. Slow communication and short notices of visits (barely legal). If something was broken (such as the heating) it would take more than a week to get it solved. At the end of the tenancy unreasonable charges were made against us. We disputed the charges through reposit and almost 50% of the total of 500gbp was written off. They were charging us for usual wear and tear.
Thank you for sharing your feedback. We aim to be a team centred around integrity, care and understanding so we’re sorry your experience didn’t match expectation.Please feel free to reach out to us on customercare@brandvaughan.co.uk if you would like to discuss this more.
5/5
TrustpilotA big thank you to Glenn and the team
Mishon from the initial contact to the sale and beyond were excellent. We were looked after by Glenn Erdman who is very professional and a pleasure to deal with. He was proactive with communications and keeping n touch, has very good interpersonal skills and is expert in what he does. He's also very good listener! Other members of the team were also a pleasure to deal with including Gorge and Tom (from the sister office)
Hi AlanThank you very much indeed for such a great review. What I particularly like is that you have highlighted the co-operation between our branches and how this can help to facilitate a sale, one of our biggest strengths is our network of offices and how well the guys work together. Thanks for namechecking Glenn, George and Tom. Very much appreciated. Kind regardsSteve Neocleous
5/5
TrustpilotTop service
Jay and Natasha were simply excellent. I usually do my own letting but as I was away I needed someone to find me tenants. I was bit nervous about not being around to oversee but the service was brilliant. They dealt with everything and all went really smoothly. Natasha found me great tenants in no time. Will definitely use MM again.
1/5
TrustpilotOverall a good service
Very impressed by the enthusiasm of the manager and staff at Hurst. Always monitoring progress of the property we have subsequently bought. I have one criticism; I had serious reservations about a property we were going to buy and subsequently felt I didn’t want to go ahead with buying it. I kept trying to explain my position but kept coming up against the reason to buy, not listened to and pressurised. Very upsetting.
Hi IsabellaThank you for taking the tie to submit a review, needless to say I am sorry to hear that you felt pressurised in any way although I note that the headline of your review says that overall you received a good service. In addition you go on to say that you were very impressed with the enthusiasm of the manager and the team at the Hurstpierpoint Office. It's always disappointing though when we receive such a low score from someone, particularly as in this instance as you say you only had one criticism. We do hope that you are happy that you made the move and thank you again for using Mishon Mackay. Steve NeocleousMishon Mackay
5/5
TrustpilotAbbie!
Abbie was extremely helpful, ensuring we got the perfect property for us in a time-efficient manner, She is an excellent consultant.
Thank you jack, great to hear.
5/5
TrustpilotVery impressed with Mishon Mackay
Very impressed with Mishon Mackay's excellent service. Holly is charming and efficient and able to answer all our questions. The level of communication was great.
Hi AnnaThank you very much indeed for taking the time to post such a lovely review, Holly is a superstar and its good to know that the communication was strong throughout. Kind regardsSteve Neocleous
2/5
TrustpilotVery Very poor service from the…
Very Very poor service from the maintenance department, paying duplicated invoices from contractors , paying out on work that was invoiced but should have been a call back because the original work was incomplete. To improve better systems to check what's being paid for not blindly passing invoices on to be paid .
We are sorry to hear that you did not have a positive experience with us. It would be great to discuss further, I have passed the comments on to the branch manager who will be in touch directly.
5/5
TrustpilotExcellent service from offer to completion
I would highly recommend buying through Mishon Mackay in Portslade. Josh was always on hand for any advice or to follow up any queries or issues we had with our vendors. Damien was also very helpful, and I liked when we looked around we were left to our own devices (no hard sale or push). Thank you for making our first time buying a home so seamless
5/5
TrustpilotJoshua was great throughout the…
Joshua was great throughout the process, communication was superb and the service was first class
Great to hear this, thank you Mark.
5/5
TrustpilotExceptional Professional Service
The sale of my property has just gone through and the service was really great and professional from start to finish. Amy was really friendly, efficient and communication was great, keeping us fully informed the whole time and chasing things up on our behalf when needed. Really impressed! Wouldn’t hesitate to recommend Amy and Mishon Mackay and use them again in future
5/5
TrustpilotFantastic Management office A*
We Liaise with Jordan and her team on a daily basis and cannot recommend them highly enough. Jordan, Maria, Natasha, Gracie and Skye are so efficient, they really demonstrate a genuine pride in their property management roles.We would trust them to manage any new rental properties of ours.Well done girls, keep up the good work and you'll reap the seeds you sow.Regards,Loyal customer
5/5
TrustpilotKamila was so helpful and a pleasure to…
Kamila was so helpful and a pleasure to talk to. Thank you :)
Great to hear, thank you Jasmin
5/5
TrustpilotBeen with Mishion McKay for almost 8…
Been with Mishion McKay for almost 8 years and they have been very helpful and professional.They always happy to help.The management which I have been in contact with the most like Maria,Claire, Natasha and all the others as well have given absolutely outstanding service.I recommend Mishion McKay to everyone.Very good team very professional and helpful people.
5/5
TrustpilotJosh was incredibly helpful and…
Josh was incredibly helpful and efficient in helping us to organise our application. Would definitely recommend Brand Vaughn. Excellent service!
Great to hear this John, thank you for the 5 stars.
5/5
TrustpilotMollie and her team were amazing to…
Mollie and her team were amazing to find us the property we really needed and loved. Very professional and good communicators.
Thank you for your feedback Andrew.
5/5
GoogleThroughout a very difficult sale Mishon Mackay's team in Hurstpierpoint were on hand to ensure we got to exchange. Hollie and Charlotte were astute, considered and always well mannered in their approach. Having had my property on the market with another agent with no success Mishon Mackay had our property under offer in just a few days. I could not recommend them highly enough. Thanks again guys.
5/5
Trustpilot2 properties managed…
2 properties managed for many years , great property manager Lizzy who takes care of any tenant issues and repairs.They have also just sold these properties, lots of viewings, clear communication all the way with Kieran and Holly.Their recommended solicitor was a real bonus.Sales cycles were very long but that’s the current market.
We are delighted to hear that you had a great experience with us Jim. Thank you for sharing your positive feedback and for choosing Brand Vaughan.
1/5
TrustpilotIn last minute, the lender changed the mind !!!
I'm really let down! I'm sharing my story to help prevent others from having to deal with the same problem.In February, I'll be moving to Brighton for work. We started looking for a property in January because we live in London and getting a property to view is really tough. As soon as we found a flat, we signed the pre-tenancy agreement, paid the holding deposit. The reference process also went well but because the move-in date is January 15, we became concerned when we did not hear back until January 10. The agency contacted us again on January 11th with shocking news.The lender will sell the home after having a change of mind. Can you believe that this occurred just four days before the move-in date? I'm in complete disbelief and stunned! The agency informed me that although there is nothing we can do about it, they will return the holding deposit to me. In this situation, what are the tenants right?
5/5
TrustpilotAmazing service
I have been a tenant for 3 years and the service and support has been amazing. I suffered an accident during my tenancy that resulted in me being permanently disabled and they couldn’t have been more helpful and supporting. Especially Jordan who has helped me transition to a new tenancy and has taken care of everything including moving the deposit.All in all 5*
5/5
TrustpilotEfficient
Efficient, professional and friendly. Always kept me informed me informed and always phoned back when they said they would.Great teamwork in the selling department. Well presented information pack .
Thank you for your kind words! We're delighted to hear that you found our team efficient, professional, and friendly. It’s great to know you felt well-informed throughout the process and that we delivered on our promises.
5/5
TrustpilotVery good initial experience renting…
Very good initial experience renting with Brand Vaughn, Abigail Mallett was great and very helpful.
Thank you Alexandra.
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