Lovelle Humberston reviews

Dear Mr Arnold Thank you for taking the time to post a review. We are very sorry you have felt that we only answered the phone and placed an advert on Rightmove. We have searched our data base for your case but can only find a property which completed in May 2015 which was in our Grimsby branch rather than our Humberston branch. However we are only searching using limited information. We feel that our fees reflect a fair market price. It is of course difficult to compare the services provided by a law firm with those of an estate agent. A law firms services are generally known in advance being a similar process for most property sales whereas the services of an estate agent are much more unique. Every property requires a different approach including a tailored service and individual advice. We are very sorry that you felt you needed to post such a review. Our team take our customer service very seriously and we are most disappointed that you feel this way. We wish you every success in your new property and hope if you need the services of an estate agent again that you would consider using Lovelles so we can demonstrate more effectively everything we do to achieve a successful sale. If you would like to discuss your case with a member of our team please message us direct and we will arrange for someone to telephone you.

Hi Anna, Thank you so much for your 5* review, it is very much appreciated. I hope you are now settled in your new home. All the best, Samantha and team.

Thank you for your kind words Andrew, it is very much appreciated! Samantha

Hi Paul, thank you so much for 5* review. All the best for the future ☺️

Hi Mark, Thank you so much for your kind words! We're thrilled to hear that Suzanne made your experience smooth and enjoyable! We hope you are happy in your new home. We’re here to help every step of the way, so please don’t hesitate to reach out if you need anything further. All the best, Samantha and the Lovelle Humberston Team.

Thank you so much for your 5* review Donna. I hope you are now settled in your new home. All the best, Samantha, Briony, Suzanne and Jasmin

Good afternoon Miss Moo, I am terribly disappointed that you have left us a negative review. Our customer service level is very important to us and we strive every day to get it right. Our customer satisfaction survey is currently running at 99% of customers that would recommend us. I have searched our sales data base so that I may make contact with you, however I have been unable to locate your details as ever being logged on our system. I can only presume that maybe it was a property to let that you went to view and this is not something that is handled at my office. I do hope you will get in contact with me at your earliest convenience so that I may investigate the issue further. You can contact me direct on s.nicholson-merritt@lovelle-property.co.uk or by telephone on 01472 812250. I look forward to hearing from you. Samantha, Branch Partner.

Thank you for your review Elizabeth. We really appreciate the feedback. I will pass your comments on to all the team ~ Samantha.

Thank you so much for your 5* review

Thank you so much for your 5* review

Thank you for your 5* review Dawn. Much appreciated!

Thank you for your review Jaz! I hope you are settled in your new home :) Samantha

Hi Trevor, I am sad to see your review today. We try and respond to all emails within 24 hours. I have done a search through our cloud today and can not see any emails that relate to your name having ever come through to us. I am sorry if your email didn't reach us on this occasion which sometimes can happen. We are always available on the phone though to help. If I can help any further or you would like to discuss your missing email, please do reach out to me direct on samantha.nicholson-merritt@lovelle.co.uk or call me on 01472 812250.

Thank you so much for the 5* review. Your comments are really appreciated.

Thank you so much for the 5 star review. Our customer service is so very important to us and I will be sure to pass your comments on to Fiona and Gail. All the best, Samantha and team.

Good afternoon Larissa, I am sad to read your review today and to see you have struggled making an appointment. I have searched our database and I can see you haven't had any dealings with my branch here at Humberston. It is disappointing as an independent branch to receive a negative review when we have had no relations with you. We pride ourselves here on customer service and always strive to get it right. I would love the opportunity to discuss your review with you direct, if you could contact me at your earliest convenience on s.nicholson-merritt@lovelle-property.co.uk or by telephone on 01472 812250 and ask to speak with Samantha. I look forward to hearing from you.

Thank you so much for your lovely review Debbie! We hope you have settled into your new home :)

We know a long time has passed Layla but we just wanted to say thank you for the lovely review.

Thank you so much for your review Hannah. I hope you are now all settled in to your new home ~ Samantha.

Hi Sally, Thank you so much for your 5* review. Your comments are very much appreciated. We wish you all the best in your new home and we can't wait to see the transformation! All the best, Sam, Suzanne, Briony and Jasmin x

Thank you for your kind words Gavin.

Thank you so much for your kind words Diane. I will certainly pass on your review to the team.

Thank you for your 5* review Sarah!

Thank you for your 5* review Laura! All the best.