Lovelle Humberston reviews

★★★★★ 5/5

Google

Sam, Gail, Helen and Connor did a truly fantastic job in selling my property in less than 2 weeks. A very professional service from them. I cannot thank them enough for their regular updates and contact every step of the way. Sam was excellent in making the brochures to my property spectacular , Helen was truly amazing in finding our buyer, Gail was brilliant in making sure my sale went through hassle free and Connor was great in keeping me up to date every step of the way. A very professional, fast, efficient service who made my sale stress free. Thank you so very much. Highly recommended.

Kev · 13 June 2017

★★★★★ 5/5

Google

We would like to take this opportunity to once again thank the staff at humberston for helping and guiding us to the purchase of our new home in marshchapel. Fiona and Gail were fantastic from the very first phone call, right through to completion. The process we went through was made so much less stressfull due to their professionalism & guidance. We would recommend humberston estate agency to everyone weather buying or selling. Daisy & Martyn x

Dlempard · 13 June 2018

★★★★★ 5/5

Google

Bought my first home with Lovelle Humberston and I can highly recommend. Professional, proactive, with excellent communication throughout the process, they couldn’t have made it easier. Special thanks to Jasmin for her outstanding support throughout.

Niamh · 2 June 2024

★★★★★ 5/5

Google

Bought a house through Lovelle. They kept me updated throughout the process. They chased up everyone constantly and took a lot of pressure off me. Hopefully the next house will be through the Humberston team

Danny · 19 May 2024

★★★★★ 5/5

Google

This proved to be a long arduous journey with many peaks and troughs. We appreciated the professional support given by all the staff in eventually getting us over the line. This is not a journey that I'd like to repeat so many thanks for the support.

Peter · 4 September 2025

★★★★★ 5/5

Google

Massive thanks to Elaine at Lovelle Humberston, great service and kept us informed on every step of the transaction. Would 100% recommend

Amanda · 5 November 2024

★★★★★ 5/5

Google

I would definitely recommend Lovelle, Humberston to sell your property. Suzanne, Jasmin, Sam and Briony are dedicated professionals who always went the extra mile to keep me informed at every stage of the sale. Simply outstanding from beginning to completion !!

D · 15 October 2023

★★★★★ 5/5

Google

Staff at Lovelles were very helpful and efficient at all times. Thank you everyone involved in the sale for your friendly approach that made the sale an easy process despite a couple of buyers changing their minds at the start.

John · 13 October 2023

★★★★★ 5/5

Google

Excellent service from Lovelles Humberston , especially Jasmin

Kevin · 7 January 2025

★★★★★ 5/5

Google

Thank you to all the team at Lovelle Bacons Humberston especially Samantha who went out of her way to ensure we could move in after a very eventful removals day! Prior to the move day everyone was very friendly and answered any questions very professionally with great local knowledge We can highly recommend using this branch Arthur and Cherry

Arthur · 13 June 2019

★★★★★ 5/5

Google

From the second that I reached out to Lovelles as an awkward ‘I want to buy this house but ours isn’t on the market!’ Kind of customer. They have bent over backwards, nothing was too big an ask, the information loop was incredible. The …

Marc · 16 April 2025

★★★★★ 5/5

Google

I can not praise the staff enough at Lovelle Bacons, Humberston. So helpful and have kept me up to date all the way through from looking for a property to buying my first home. I can not thank the staff enough for making the whole process so easy and simple. I am now settled in my new home. Thank you.

Charlie · 14 June 2015

★★★★★ 1/5

Google

My partner and I are first time buyers, young couple and was interested in the current new build that had just come available. We had an awful experience with our previous property and needed a better quality house. The property before that was on the same plot allowed us to use the help to buy scheme. We assumed the same scheme was possible with this current house. Before reserving we showed Lovelle’s our mortgage in principle and gifted deposit amount which didn’t add up to the total asking price because we were using Help to Buy. Due to Lovelle’s not checking our mortgage in principle and not correcting us (which they had noticed the mortgage was considerably less as the owner told me over the phone ) we paid £1000 to reserve the property. Months down the line, the developer found out we were using Help to Buy and told us he didn’t offer that scheme and we ended up losing the house and deposit. I was 5 months pregnant at the time and was becoming very stressed. The owner rang me and said one of her team assumed we had a gifted deposit for the rest of the amount of the property (which was £50,000!) When I complained and asked for support in receiving our £1000 deposit back from the developer we were shut down. We wouldn’t of reserved the house if we knew he didn’t use Help to Buy but we were not informed and it was not picked up- even though they deal with this day in and day out. I was extremely stressed, upset and disappointed in the response to our situation.

Millie · 12 June 2023

★★★★★ 2/5

Google

I have just been contacted by one of their staff regarding a viewing WE made the other day. I say WE as it was us who in the end had to approach the vendor, not the agents! I had called previously requesting two properties to be timed sequentially for the next day. We had been promised this would be done. By the end of that day we had NOT been contacted to say it was or was not possible. As we already had an early appointment the next day ( with a trouble free agent ) we completed this and in taking a look at the other properties from the outside met the vendor who had not heard from this agent. He called the agent and we were advised they had tried to make later contact that morning with my "special needs" son , clearly causing confusion by doing after the day agreed. Just now I had a call from this agent who asked how our viewing went but made NO APOLOGY for this previous behaviour, just appeared to wish to ride rough shod over my explaining such and continued onto his wish for feedback! Big mistake! He got it but not about the house, simply that I had no further wish to either speak to or continue this conversation with him! VERY BAD PUBLIC RELATIONS! I am nearly 65, brought and sold many homes in the UK and abroad, NEVER falling out with anyone until now! Does not bode well for any future dealings? Now many ( 7 ) years later and I am pleased to say that this firm has since greatly improved! It would be unfair to still rate them according to this one past incident. :-)

Peter · 12 June 2023

★★★★★ 4/5

Google

Having recently sold a leasehold property with Lovelles i found the staff to be very professional and supportive throughout a difficult sale. Helping communication between both solicitors, buyer and ourselves and providing advice when necessary. We would certainly use them again when selling another property.

Ian · 6 February 2025

★★★★★ 5/5

Google

Bought a house through Lovelle and they were superb. All staff were super friendly and informative, which made the process so easy!

Shane · 11 September 2025

★★★★★ 5/5

Google

The ladies at Lovells have been helpful and done the best they can to help me through the purchase of my new home. They have provided the conduit between the solicitors and the seller. They are true to their word and honest.

John · 8 December 2024

★★★★★ 5/5

Google

Sold on behalf of a family member - can't fault the personal service provided. Excellent communication and understanding throughout from start to finish meaning I was always aware of what was happening or being chased which is just what you're looking for. High praise to Samantha and Briony. Highly recommend.

Justin · 19 May 2024

★★★★★ 5/5

Google

I cannot recommend Fiona and the Humberston branch team highly enough. I received helpful information throughout the process of the sale and nothing was too much trouble. Their customer service was outstanding and their approach was both friendly and professional.

Jo · 13 June 2019

★★★★★ 1/5

Google

Lovelle HUMBERSTON listed a house for sale which we wanted to view. We were able to view it rather quickly, the lady who showed us round was very nice also, think she’s the owner but I can’t be sure. We put an offer in on the property straight away, the offer was above asking price. The seller apparently wanted the person who could move the fastest. Lovelle allowed us and another buyer battle against each other basically, we were told the first person who could move the fastest could have the property. I was told we were in a much simpler chain than the other buyers. I rushed around for a couple of days, tried so hard, put pressure on our buyers to move things as quickly as possible. I contacted Lovelle each time I got a step further and the whole way was told we were one step ahead of the other buyer. We were told we would be given a decision one day however we were kept hanging on. The next day I contacted them to be told they were waiting on contact from the seller. Another day passed, I received confirmation our buyer had completed all steps and we were ready to go so I called and they said they will call the seller but they were so confident the property was ours, they said they will call me back straight away... they didn’t! That evening passed, we thought the property was ours. I called again in the morning and was told someone will call me back. I received a call back some time later to be told they were giving the property to someone else! I understand the buyer makes the overall decision but Lovelle should never have allowed this. It was so stressful and they didn’t seem to care. This also happened to a friend of ours, they said they had the exact same experience with Lovelle having to battle against another buyer. I wasn’t going to write a review however I made a comment on a Facebook picture they uploaded a few days ago and the comment was deleted. Why delete the comment and block me from commenting on any other post! I did screenshot the post and comments however I can’t post them on my review. I would never deal with this estate agent again, buying or selling!NegativeResponsiveness, Quality, Professionalism

Sophie · 12 June 2021

★★★★★ 5/5

Google

All the ladies at Lovelles Humberston were extremely helpful and efficient. Excellent service.

Nicola · 16 August 2023

★★★★★ 5/5

Google

Excellent Service these people know what to do when dealing with clients ... Well done to all the team and special thanks to Bryony 👏👏👏PositiveProfessionalism

Maureen · 12 June 2022

★★★★★ 5/5

Google

Everyone was incredibly friendly and helpful throughout the entire selling and buying process. Couldn't reccomend highly enough!

Alex · 21 June 2025

★★★★★ 5/5

Google

PROFESSIONAL l KNOWLEDGEABLE l FRIENDLY I currently have my bungalow on the market with Lovelle. I don't know what I was expecting from an estate agent but these girls have gone above and beyond for me. From the initial communication, to the photos to the viewings, I have been kept up to date every step of the way. I have recently accepted an offer and although it feels like everything is at a standstill right now I have the trust in them that they are doing every thing they possibly can. Thank you for every thing so far, I cant fault you. To anyone thinking of selling and needing guidance along the way, you cant go wrong with Lovelle.

John · 12 June 2020