Vanilla Lettings reviews

★★★★★ 5/5

Google

Vanilla Lettings have been brilliant over the last 13 moves, helping us to find a flat, move in and maintain it, and then providing us with a reference when we moved out. Their service was brilliant, especially from the perspective of first time renters such as ourselves.PositiveQuality

Josh · 24 October 2022

★★★★★ 5/5

Google

Vanilla always have and always will be a really amazing Letting Agent. They're friendly & local and knowledgeable and even if you're not letting with them, they're helpful and polite! Big love to the whole team who have helped house me, with themselves or others, for nearly a decade!

George · 30 July 2022

★★★★★ 5/5

Google

Vanilla Lettings' team is amazing. They are professional and kind. I arrived in the UK on Monday and moved to a nice place on Wednesday with the help of the Vanilla Lettings team, as they are efficient and it seems that they work with good landlords and clients.

Sina · 30 July 2022

★★★★★ 1/5

Google

I was disappointed with the properties which I viewed in August 2021. The listings online and images published are completely out of date and not a true representation of the properties. I ended up wasting a lot of preparation and viewing of potential properties to live in, which were nothing as they seemed online. I feel particularly sorry for the tenant who lives in the Commerce House flat situated next to the takeaway. The cleanliness here is disgusting, and the noise until late hours would completely put me off living there. I would advise against viewing a property there for this reason. Overall, I am glad I chose a reputable estate agent, not aimed at just students, to find a property. I viewed three properties with a different agent, and all properties matched the description online with truthful images of the property… up to date, and not taken many years ago. I also do not appreciate being contacted on my personal email address regarding this review, not connected to this Google account. Please remove my personal information from your system, as I didn’t and do not consent to you storing this. If you wish to contact me, please reply to this review. This review is a personal opinion of Vanilla Lettings, and I would advise that anyone looking for a professional estate agent contact someone not ‘specialising’ in student accommodation only.

Thomas · 30 July 2022

★★★★★ 1/5

Google

Even though they have some nice properties in their website and most of the employees seem nice while you're sorting your contract with them, afterwards they don't care. I've called and reported to maintenance multiple times about different issues but it's now the end of my tenancy and I still don't have hot water in the shower, amongst other things. After two years with them (the worst being the second) I can confidently say that I will stay clear of Vanilla Lettings in the future.

Gonçalo · 30 July 2022

★★★★★ 5/5

Google

I’ve found myself in some hard situations recently, this company however have understood and acknowledged how I’ve been struggling. Not only are they supportive and quick to reply, they feel more like friends than my letting agent. Thank you, massive appreciation. Couldn’t recommend them enough.PositiveResponsiveness, Quality, Professionalism, Value

Connor · 22 June 2022

★★★★★ 5/5

Google

Before moving in, the apartment had no power and the previous tenant did not leave the electric key, but some of Vanilla letting stuff namely Dan & Hannah worked hard to help me this despite it getting late and they shifts having probably ended an hour earlier

Nigel · 30 July 2022

★★★★★ 4/5

Google

lived with Vanilla Lettings a few years ago when I was at uni. really helpful. Moved back to Huuddersfield during covid and went back to use them again. They made me really comfortable and the team were just as helpful as before. Deff recommend using them if your looking for a room in town

Emilia · 24 March 2021

★★★★★ 4/5

Google

The team is really helpful and quick in response. I feel relaxed when using the service from Vanilla Lettings Ltd to find a new place for me to rent. I am looking forward to moving in a new place and I hope it will be a nice experience. Thank you

Giang · 21 June 2024

★★★★★ 5/5

Google

Well coordinated organisation

Tochukwu · 13 January 2026

★★★★★ 5/5

Google

Great communication of information from start to finish. I received quick and insightful responses to my initial property enquiry, and was given easy to follow instructions regarding the process of securing and renting the property. The check-in appointment was created very effectively over email and the key-collection process was straightforward when arriving at the letting agency. After a month of residency at my flat, I am extremely happy with the place and the letting agency. Would highly recommend to university students looking for a well positioned studio flat.

Olly_upfield · 11 October 2021

★★★★★ 4/5

Google

Vanilla are a company who are very easy to deal with, in my case the landlord easy to deal with as well. I have been in one of their properties for 2 years now

Active · 1 April 2023

★★★★★ 1/5

Google

Scammers, that’s what they are. I’ve rented with vanilla in 2 different properties throughout my university years. Both times they decided to make deductions from my deposit, as they said they had to “deep clean” the property... ARE YOU SERIOUS?? I am a perfectionist with anxiety, so best believe when I say I have scrubbed the living hell out of everything and they still took my money!!! For example, when I just moved in the oven was filthy - grease, chunks of burnt food, etc. Before moving out I cleaned it to my best ability and genuinely left it much cleaner than it was when I just arrived. And they are charging me a significant amount of money for the “deep cleansing”. If you are using Vanilla, please make sure to take pictures of everything before and after so you have proof!! Don’t be as naive as I was.NegativeQuality, Professionalism, Value

Anastasia · 22 June 2021

★★★★★ 5/5

Google

I was with Vanilla Lettings for 2 years and I can honestly say that I had zero issues thoughout that time! Super friendly staff, always had a good chat and a laugh with them in the office and helped me sort things whenever I needed. Super responsive on any issue and was always dealt with professionally. Would recommend to anyone and want to say a massive thank you to the whole team for being amazing over the 2 years that I was there!PositiveResponsiveness, Quality, Professionalism, Value

Ant · 22 June 2021

★★★★★ 1/5

Google

Terrible Letting agent, will find someway of trying to claim your deposit. Left the house in better condition than when we moved in, it was spotless when we left, which is more than I can say for its original state. It was filthy, we had to paint 3 different rooms, the bins were even still full and stinking, oh god the smell. They then had the cheek to try charging us for cleaning! Having just spent the better part of the summer trying to claim in back our deposits, we will not be staying with them again for our final year, absolute joke. To anyone else trying to get their money back, just stick with it, even the DPS know these guys are crooks. They don't even try defending themselves at arbitration, they just try claiming everyone of their properties need "deep cleaning" knowing that a lot of people who need their money back over the summer will just settle with what they get.NegativeResponsiveness, Quality, Professionalism, Value

James · 24 October 2020

★★★★★ 1/5

Google

Terrible customer service once you've moved in, there were several problems at my property during my stay and they never got fixed. Staff lie to you to get you off the phone/stop emailing Go with another letting agent or be left disappointed/in dangerous living conditions

Fran · 25 May 2021

★★★★★ 5/5

Google

Spent three years with Vanilla Lettings based at Luxus studios. The team were always professional, acted on any issues I had, and helped with rent negotiations. If I wasn't moving away from Huddersfield I would happily stay with them again.PositiveResponsiveness, Quality, Professionalism

Liam · 24 October 2021

★★★★★ 5/5

Google

It’s my 4th year staying with Vanilla Lettings, they always provide top notch service and willing to help whenever I need. The only thing that disappointed me is I couldn’t stay any longer with them as I’m graduating and going back soon :(

Lee · 30 July 2021

★★★★★ 1/5

Google

Never ever book with these guys. Their a nightmare and the worst letting agency I've ever had the displeasure of dealing with. Trust me you'll retreat booking with them. Their so incompetent and just want your money and do not care about you at all! They never fix anything. They are never helpful. They never do anything useful they just ask for your money and that's it. DO NOT BOOK with vanilla lettings! I'm also adding that they will also take all of your deposits for ridiculous and outrages bs reasons so say goodbye to all your money!

S · 3 May 2020

★★★★★ 1/5

Google

Left us for 3 months with a leaky ceiling window that we couldn't reach to fix (maisonette flat with high rooftop skylight windows) in the stormiest weather we've had in England for a long time and did nothing to help the situation despite many emails/reports being sent to them, had to sleep every night with a pan under the window to catch the dripping water! Tried to charge us £120 for cleaning when we left the flat in a better condition than what we moved in with **BEST ADVICE I CAN SUGGEST** Take photos of absolutely everything in the flat upon arrival - even skirting boards (yes they were struggling that much they tried to say the skirting boards were dusty, next joke please) anything you don't even think is worth taking a photo of do it, make sure you save any emails of correspondence with them because when they try to charge you, you can dispute with DPS and if you have sufficient evidence you will get your money back just like we did!! It may have taken 4 months but it was worth every bit to know vanilla didn't get what they wanted! Staff are rude and apparently they don't care about the bad reviews that are being left on here (I have it in writing) as in their words 'Negative comments will always get posted, as opposed to positive comments, that is just the nature of society.'

Lydia · 31 July 2019

★★★★★ 5/5

Google

Spent three years with Vanilla Lettings based at Luxus studios. The team were always professional, acted on any issues I had, and helped with rent negotiations. If I wasn't moving away from Huddersfield I would happily stay with them again.

Liam · 11 September 2021

★★★★★ 1/5

Google

I have absolutely no idea how people can give this lettings agency 5 stars let alone the obligatory 1 star I had to give. I'm making this review as an actual student who chose to stay with Vanilla in second year; it has been one of my worst life choices. After moving in to one property, a tenant also living in the same property lashed out and made me fear for my life. I was unable to leave the room until they had calmed down. I went to Vanilla in a shaken up state, telling them something needed to be legally done about the tenant, but they didn't care less, and they just took me away from the window so no other customers could see. All they offered was another house by the same landlord, which had a tiny tiny bedroom, and they asked for me to pay the same rent AND more to cover costs that had nothing to do with me (the landlord had agreed with the other two girls living there to pay them some of the rent back if they got another person to live there and he wanted me to pay £700 immediately for what he promised - I understandably said no, and he never paid them what he promised). During the year when contacting Vanilla, no action was taken to help us in any way if they could help it. Also, it's September now and we still haven't had a valid reason as to why they've used ALL of our deposits. The other people staying in the house, within the first two weeks had to deal with filth. They cleaned it all themselves (even though it was meant to be taken care of by the landlord/agent), and left the place in a much better condition than when they arrived - even the agent showing me around the property was pleased about the condition they kept it in. At the end of the day, Vanilla simply couldn't care less about you, but at least they care about one thing: money. UPDATE: They're now claiming OVER my deposit for things that fall under 'reasonable wear and tear' such as an £100 mattress. Don't even get me started on the other part they're trying to claim against me. I was there for 3 weeks and Suspended my studies and went to live with family again, so how could they possible claim utility bills at £600 when it was two lone girls left in the place?

EOK · 4 May 2019

★★★★★ 1/5

Google

If you're thinking of choosing this letting company then i'd consider looking elsewhere. Living with them for the year, the images of the place looked great, good location, but upon arrival the flat was absolutely filthy and we spent a whole day gutting the place before we could even move our stuff in, we consistently had issues that we raised to Vanilla, which they took months to fix, such as us having a leaky window in a high rise flat, meaning we had a pan on the window for months until the landlord had to get involved and sort it, completely bypassing this useless letting company. Issue after issue later it comes to moving out. We leave the flat in a far better state than what we moved into, and they had the cheek to charge us £120 for "Cleaning" !!! After a lengthy appeal we won our money back, but i would never go with this letting company again!

Dan · 4 May 2019

★★★★★ 1/5

Google

Left us for 3 months with a leaky ceiling window that we couldn't reach to fix (maisonette flat with high rooftop skylight windows) in the stormiest weather we've had in England for a long time and did nothing to help the situation despite many emails/reports being sent to them, had to sleep every night with a pan under the window to catch the dripping water! Tried to charge us £120 for cleaning when we left the flat in a better condition than what we moved in with **BEST ADVICE I CAN SUGGEST** Take photos of absolutely everything in the flat upon arrival - even skirting boards (yes they were struggling that much they tried to say the skirting boards were dusty, next joke please) anything you don't even think is worth taking a photo of do it, make sure you save any emails of correspondence with them because when they try to charge you, you can dispute with DPS and if you have sufficient evidence you will get your money back just like we did!! It may have taken 4 months but it was worth every bit to know vanilla didn't get what they wanted! Staff are rude and apparently they don't care about the bad reviews that are being left on here (I have it in writing) as in their words 'Negative comments will always get posted, as opposed to positive comments, that is just the nature of society.'

Lydia · 4 May 2019