Vanilla Lettings reviews

★★★★★ 5/5

Google

The service provided was excellent, it was swift, it was prompt, and the job was done in due time. Dan has been of great help, and he had been in contact throughout, answering any and all questions and overseeing, making sure the service provided is of top notch quality.PositiveProfessionalism

Zuraiz · 22 June 2022

★★★★★ 1/5

Google

Extremely Disappointing Company Experience My interactions with this company have regrettably been far from satisfactory. The maintenance process has proven to be excessively time-consuming, leading to considerable frustration. Upon moving into our residence, we encountered a major inconvenience, with the internet functioning solely on the lower floor. It is disheartening to report that addressing this issue took an unreasonably prolonged duration, a staggering six months. Furthermore, the condition of the property upon our arrival fell egregiously below acceptable standards. The presence of substantial stains on most carpets and conspicuous scratches marred the laminate flooring, tarnishing the initial impression of the house. Moreover, the state of the back garden was truly dismaying, as it exhibited broken glass and cigarette ends strewn indiscriminately throughout the area. Such a level of neglect and lack of attention to detail in the house's condition upon occupancy is highly disconcerting and does not align with the professional standards one would expect from a reputable company. In light of these experiences, I must express my profound disappointment with the services provided by this company. The absence of prompt and efficient resolution to essential matters and the subpar condition of the property upon moving in are clear indicators of a lack of dedication to customer satisfaction and a failure to maintain the property adequately.

Bogruff · 23 July 2023

★★★★★ 1/5

Google

After leaving the property after a year, vanilla lettings have not given our deposit back, and have also charged us an extra £650+ per person for utility bills and £100+ cleaning fee. The property was left in immaculate condition after spending hours deep cleaning the property and ensuring all items had been removed from the house. Our wifi did not work when we first moved in as well as the kettle and sofa being broken, and we only had one small fridge for 5 people to share (we had been promised 2 fridges). Meter readings were measured frequently however no one had reported exceeding the limit. Upon arrival, the house from previous tenants had been left in appalling condition with dirty carpets, an unclean oven and holes/ cracks around the house. We have left the house in better condition than what I looked like before arriving, and we are shocked that we are expected to pay additional charges.

Liv · 23 July 2023

★★★★★ 1/5

Google

Very disappointed in the standard of service provided. The house was in an unsuitable and unacceptable condition at the ingoing inventory. Highlighted issues were left unresolved for up to 6-months. The additional stress of having to continually follow up on issues such as no internet, no working vacuum cleaner, a small 3 shelved fridge in a 5 tenant house, no outside drying space, to name but a few.... is unacceptable. Even now on leaving the property the nightmare continues. These students were/are already under a tremendous amount of pressure and this experience was the last thing they needed.

Sharon · 23 July 2023

★★★★★ 1/5

Google

An awful letting agency. When we first moved in the house was dirty ever since the first day it has been a nightmare, we have been lied to about the fridge space. We were told an additional fridge was provided from the beging of the year, when there was only one small fridge with 3 shelf in for a 5 bed house which isn't enough for a multiple occupancy house. When contacted about it, they told us that they would fix this issue even though it is a requirement by law to provide enough fridge space with in a multiple occupancy house for each person. In the first 6 months of tenancy our internet was not working and we made the letting agency aware of the issue and did not get it fixed after constant messages and calls with no answer on when it would be fixed. As we have moved out they have tried charging us with £800 on utilitys even though ours were included with the rent as specified in the contact and try to charge us a for a cleaning fee after having professional cleaners ( we hired) already come to the address and clean it for us, as well as a fee to replace all of matreses that had plastic matres protectors on all year round so there was no way of damaging them. This has been the worst uni living experience any one could of had DO NOT RENT WITH VANILLA LETTINGS they will screw you over and make your life hell choose any other letting agency. I would even suggest halls instead.

Hav · 23 July 2023

★★★★★ 5/5

Google

Vanilla is a very reliable letting agency. They came through for me as an international student who just came to the Uk in 2023. The process was super fast, I did not have a physical viewing with them for my apartment, it was a video viewing and I got exactly what I saw in the videos. In terms of maintenance and response to issues, the service is topnotch. I have recommended a good number of students to them and will continue to do so. Keep up the good work.

Ekene · 16 February 2025

★★★★★ 2/5

Google

Boiler has been broken for 27 days at this point and counting. Had 3 plumbers visit the house to confirm that yes it is still broken. No radiators working. Not happy. Staff at the office are very friendly and supportive however. Wish they ran the place.NegativeResponsiveness, Quality

Jack · 24 October 2021

★★★★★ 5/5

Google

From viewing the property right through to the end of our tenancy, Vanilla Lettings have always been a friendly team who have always been happy to help me and my house mate. Everything has been top notch from start to finish!

Kelsey · 30 July 2022

★★★★★ 5/5

Google

I’ve been with a few lettings agency’s in my time but I have to say that Vanilla lettings is the very best, I honestly can’t say enough good things about them, Richard and the team went above and beyond to help me and I would recommend them to everyone, Keep doing the g

Nurgas · 23 February 2024

★★★★★ 5/5

Google

I have been worried about finding student accommodation during Covid-19 , however, once I contacted Vanilla Lettings, I have been reassured by a tenancy coordinator Richard, keeping me up to date with all information in regards with the accommodation I am interested in. Promptly getting back to any requests I have put forward via email. Everything has been explained to me and anything I was unsure about I would address and he would make sure to provide me with all information needed. I look forward to renting student accommodation with them and I hope to leave as positive of a review after my tenancyPositiveResponsiveness, Quality, Professionalism, Value

Shamaila · 22 June 2021

★★★★★ 5/5

Google

Just moved into a Vanilla lettings property. It’s been quite stressful within the current covid situation but Richard made it incredibly easy for me to move. Easy initial virtual viewing followed by a physical viewing (but I’d decided I already wanted the flat) once I said yes the paperwork was emailed out from the office. I e signed it and 3 days later moved in. I couldn’t recommend them enough. Flat is perfect, very clean and beautifully decorated. More than happy with everything!PositiveResponsiveness, Quality, Professionalism, Value

Chris · 22 June 2021

★★★★★ 4/5

Google

I had a very good experience with Vanilla Lettings, from the initial viewings to the smooth process of handing over the keys. The accommodation is excellent, clean, well-maintained, and exactly as described. I highly recommend them for anyone looking for quality service and great properties.

Veda · 13 February 2026

★★★★★ 5/5

Google

They have excellent service, very good staff. Hannah always responded to my questions with a smile and dealt with my difficulties patiently. Dan was not only helpful in solving my problems, but also in coming up with better solutions from my perspective.PositiveResponsiveness, Quality, Professionalism, Value

Typhoon · 24 October 2021

★★★★★ 5/5

Google

Good and fast communication from viewings to renting process. Easy to contact and a massive help throughout the whole proceedings, especially throughout Covid-19. A particular thanks to Richard who has been attentive and helpful from the get go.PositiveResponsiveness, Professionalism

Maddie · 22 June 2022

★★★★★ 1/5

Google

I stayed with them for 3 years (which was pretty daft of me) and every property I've stayed in has had so many issues it's actually funny (no water, flooding washing machine, loads and loads of mold) and the online maintenance forms you are told to submit are so hit and miss you end up just living with it because you want to actually focus on your degree instead of a house. There was one time me and my flat mates had to withhold rent just to get some basic stuff fixed. Also you will likely be lied to when viewing properties. Its honestly just not worth it.

Edward · 4 September 2020

★★★★★ 1/5

Google

The estate agent and landlord raced back to the office to sign the unsigned contract she parked on yellow lines and ran in ...read on.. Looking to rent in 2017 and when we looked to move in my dad helped me. He was so shocked that the room had no head room. We had a meeting with the property owner of this HMO and the Estate Agent manger. The meeting ended with the landlord, lets call her Fiona S. , racing back to the offices to sign the contract to ensure we were tied in. I can't say this is fraud but they were looking to ensure we had to buy our way out of the contract. The council were great and declared it should not be a room, the landlord and letting agent were less than good. I can now say the room is now merged with another larger room. The landlord was truly the best example of a despicable landlord but to see Vanilla Lettings be complicit was very distressing. Renter beware.

James · 18 December 2024

★★★★★ 5/5

Google

Excellent service, whenever there's something to fix in the building, they are prompt. They are reliable and honest, they tell all you need to know about a property. I love vanilla because I have had bad experiences from other letting agents.

Oluwatobi · 13 January 2026

★★★★★ 5/5

Google

I would like to thank Vanilla Letting staff for their quick response to my request for given me a room without stress, and I will always recommend Vanilla Letting to any friends that is looking for a room to let.

Kenneth · 13 January 2026

★★★★★ 5/5

Google

Great communication of information from start to finish. I received quick and insightful responses to my initial property enquiry, and was given easy to follow instructions regarding the process of securing and renting the property. The check-in appointment was created very effectively over email and the key-collection process was straightforward when arriving at the letting agency. After a month of residency at my flat, I am extremely happy with the place and the letting agency. Would highly recommend to university students looking for a well positioned studio flat.

Olly_u · 30 July 2022

★★★★★ 4/5

Google

Vanilla lettings has been a consistently reliable lettings agency that has gone above and beyond in terms of helping me find properties that meet my various needs and requirements during my time at university. The staff are always willing to help in whatever ways they can. My only constructive criticism would be that at times it can take a while for emails to be answered however this is due to be expected at times when there are lots of students in touch searching for accommodation. Thank you Vanilla for your great service! ⭐️

Holly · 30 July 2022

★★★★★ 5/5

Google

I'd say they're the best letting agency in Huddersfield. From my personal experience, I definitely give them kudos for their responsiveness, professionalism, patience, and, most importantly, relationship with tenants; they are polite in communication, in contrast to the experiences some friends have shared about other letting agents. Hannah and Dan are unquestionably valuable assets to the organisation. Not to say that other staff are not quite as great, but these are the two I've had to deal with.Because of this organisation, I'm having a good time at university in terms of housing. Enough said, I strongly recommend.PositiveResponsiveness, Professionalism

Chuks · 22 June 2022

★★★★★ 4/5

View Agents

Surprised!

I write this because when I was being a foreign student a little time ago this agents was very helpful and the peoples very nice. Even when my English was not so good it was no problem for them. They find me a nice place and I have no problems. I like the area and the cleaning was good. Funny the way some peoples talks its like a different place.. Vanilla people for me was nice,

Giorgio · 30 March 2018

★★★★★ 5/5

Google

Great communication of information from start to finish. I received quick and insightful responses to my initial property enquiry, and was given easy to follow instructions regarding the process of securing and renting the property. The check-in appointment was created very effectively over email and the key-collection process was straightforward when arriving at the letting agency. After a month of residency at my flat, I am extremely happy with the place and the letting agency. Would highly recommend to university students looking for a well positioned studio flat.PositiveResponsiveness, Quality, Professionalism, Value

OU · 24 October 2021

★★★★★ 5/5

Google

I found the viewing convenient and the application process to be extremely simple and well managed. This was by far the quickest and most well managed application process that I have come across. From initial contact to move-in was …

Mike · 13 November 2025