Vanilla Lettings reviews

★★★★★ 5/5

Google

I have to say in all honesty that I have been very happy with the service provided by Vanilla Letting agency. As a parent of a Student at Huddersfield Univercity the service they have provided has been excellent giving me time to talk and listening. Providing good information about proporties available and listening to our needs. Any problems with accomadation have been delt with . The accomatation on Newsome Road is Perfect for my daughters needs and just a short walk from Uni. There is parking available for my visits with food bags and a warm friendly atmosphere within the property. Vanilla Letting agency have been very understanding and always there for any concerns I have. In all I would highly recommend them from my experiene

Jayne · 30 July 2022

★★★★★ 3/5

Google

I moved into the Melting Point (1 Bed Apartment) Huddersfield mid July last year. Initially, I was relatively happy with the accommodation, there were a few obvious issues, some lights didn't work and the skirting board in the kitchen was loose. But that's besides the by, I was in need of somewhere to live and of the few options I looked at, it was the nicest one. I was slightly unhappy, that despite moving in midway through the month I had to pay my upfront deposit plus another full months rent. To counter this I have made sure to pay my rent at the end of each month as opposed to the beginning as this seemed more fair given the initial disagreement. Since then there have, I'm afraid to say, been multiple issues, some of which have never been resolved and some that have with great communication. Firstly, the dishwasher, it was disgusting, I attempted to clean it on multiple occasions but limescale constantly built up and clearly poor usage prior had ruined it, eventually the seals broke and water leaked everywhere, this was eventually replaced with a new one which was great. However, was done without me present or without my permission to enter the property without me present, but again by the by, nothing to hide from my part and it got sorted so I was relatively happy with that. Then the leaks came, this was blamed on the building itself, but during the multiple storms earlier in the year, water leaked in every room from every window, causing personal property damage. I am still unsure if this has been resolved as rain hasn't been as heavy since and it was building wide, but again you'd think it would be something I would have been made aware of, as this obviously wasn't the first bad spell of rain in the north of England. Moving on to the light fittings, I highlighted during my initial viewing that some of the lights were not working and was told this would be sorted, it wasn't and still hasn't been, most of the lights work and it's not total darkness so it's not been a major issue. But, It is made difficult to log complaints as it is an online portal and form as opposed to a simple email which works a lot better in my opinion, but I made them aware of the light fittings not working as well as a bathroom radiator not working, again something which still has not been fixed. My main issue however, is that there is clearly an issue with heating. It is, as I mentioned a one bedroom flat. My bills with Scottish Power since the end of January are in excess of £1,100, not withstanding the insane amount I had already paid. I immediately complained to Scottish Power and made Vanilla Lettings aware of my concerns, I was told to chase the energy provider and this is still ongoing as a formal investigation with SP. However, the potential cost of energy, plus the already premium rent price has meant I am totally unable to afford this property now. So I informed them of my decision to leave the property and my concerns, baring in mind there is only 2 months left on the lease. I was told I could not leave and would still have to pay the rent. I informed them of my inability to pay said rent moving forward and explained the extend of the stress and anxiety the financial situation was causing me and that I would be prepared to demonstrate this to whomever needed to be made aware and take it further if needed. I did not get a response. I then informed them of my intended day to vacate the property, again I have had no response but conveniently have had an invoice sent to me, meaning I am being totally ignored. I have taken extremely good care of the property and it will be cleaner than the day I moved when I leave, but as a gesture of good will and due to early termination I have stated they can keep my security deposit. Again, no response. Hence I am leaving a review. In all honesty, the initial letting experience was positive and SOME of the issues have been resolved efficiently and with good communication. But has been massively let down by the lack of empathy and communication as of late.

Jake · 30 July 2022

★★★★★ 4/5

Google

After signing contracts with Vanilla Lettings Ltd for 3 years now, I have become very familiar with the staff, and I can say that they are very pleasant, friendly and helpful. They have a great selection of properties and areaways willing to offer you the best possible living experience. There is normally a quick response via email and easy to report a maintenance issue through the fixflo link.However sometimes this can be a delay in resolving the issue not always down to Vanilla but the Landlords affecting Vanilla process. Overall it has been a pleasant and warming experience with Vanilla.

Kaitlyn · 30 July 2022

★★★★★ 5/5

Google

I was let down by the person I was meant to be living with next year and Vanilla Lettings were so helpful and supportive! When I rang up to explain the news immediately I was met with reassurance and kind words. Vanilla Lettings explained that situations like this often happen and they are more than happy to help. I was advised to put the flat on social media to boost the interest and Vanilla Lettings re advertised the flat online. Throughout the whole process Richard kept me up to date with progress of the flat which I really appreciated as I was extremely anxious during the whole ordeal. I was informed straight away when new tenants were found. I was also fully refunded my deposit and first rent payment. I am extremely thankful that Vanilla Lettings found new tenants so quickly and constantly kept me up to date. Thank you!!

Freya · 30 July 2022

★★★★★ 5/5

Google

Very supportive, Richard and Anila Shah are very proactive. Big thanks to Alf.

Venkat · 31 October 2025

★★★★★ 1/5

Google

If you are struggling in a rented property I urge you to look at the Shelter website, it works to protect tenants and has a live chat if you need help. I stayed at Luxus residences in Huddersfield run by Vanilla lettings 2022-2024. In short I had a horrible experience. The flat was the basement flat which had had a leak before I moved but they assured me it was fixed and the flat was ready. The day of moving in the flat stank and the floor was so dirty that by the time I left there was still engrained dirt that would rub off on my socks when walking around. I had black mould and white mould on all the furniture and it covered my kitchenware and has damaged my shoes. I have had to throw out food items such as tea and herbs from cupboards from mould. There was black sludge under the sink that has not been cleaned and that was the cause of the smell. I had been given a dehumidifier for the flat but was made to run it 24/7 because the flat retains moisture when having a shower or cooking. No matter how dry I tried to make the flat it would get damp again and mould would return. This does not follow the Government guidelines for suitable living conditions in the UK. Vanilla lettings attitude towards this was manipulative and unserious. They said that if I wanted to move flats they might not have any available so I’d have to look elsewhere which scared me and I decided not to move because I was not in a position to move again. They then suggested having the cooking extractor fan on as well as the dehumidifier to reduce the damp which was completely unreasonable. The constant fan noises made it unbearable to live in that condition. They then told me that this condition in the flat is to be expected with the British weather. They ignored my pleas of help when it was effecting me mentally and refused to work with me saying whether they could move me or not. The feeling I got was it was my problem and I should just deal with it. I was miserable knowing that after general everyday cleaning of the flat there was still mould that needed to be cleaned. I was there at university not to become a mould specialist! But hey, I know how to clean layers of mould off any surface now.

Mel · 20 August 2024

★★★★★ 5/5

Google

Wonderful set of people, I have always found them to be very helpful. They do a great job, delivering a top quality service. I recommend the Team & the Company all the time to friends & family. I rate them a well deserved 10 out of 10. Keep up the excellent work.

D · 13 January 2026

★★★★★ 5/5

Google

Anis was the best landlord I ever had. Whenever we needed assistance regarding the flat he was always there to help.

George · 15 July 2025

★★★★★ 1/5

Google

67 Newsome road Incase you're thinking of renting from Vanilla, dont. Take your custom elsewhere. I have attached two pictures (I haven't taken more unfortunately). The first is from when I moved into the property and Vanilla flytipped 8 sofas around the property. as you can see in the picture one of the sofas completely blocked the view of Newsome road when pulling out in your car. Others blocked use of our bins. These were left for several months and became mouldy and full of vermin. The second picture is the state of the "washing facilities" one washer and one dryer between 13 flats (most with double occupancy). The picture shows a flooding problem that took a month to fix leaving us without a washer. Throughout the tenancy we have been left without a dryer for several months too. I have asthma and drying the clothes in my room caused me severe chest problems (not the best during COVID as I was already venerable). They try to make all reports go through their app but issues don't get looked at until you ring up or email to complain. When you do you end up with lies and the blame is passed to contractors.NegativeResponsiveness, Quality, Professionalism, Value

Kev · 24 October 2021

★★★★★ 5/5

Google

As a tenant with Vanilla Letting Ltd, I am incredibly impressed with their outstanding customer service. From the moment I expressed interest in one of their properties, the experience has been seamless. The team at Vanilla Letting is exceptionally responsive. Every query I had was answered promptly, and they provided comprehensive information that made the entire rental process straightforward and hassle-free. Their communication is always clear, courteous, and professional. The viewing process was smooth and easy with the help of one of their team members that was very supportive.

Mary · 21 June 2024

★★★★★ 4/5

Google

I have been with Vanilla Lettings for just under 2 years now and for the most part it has been okay. However upon collecting my deposit last year they tried to charge £60 for cleaning despite me providing evidence throughout the year to one of their employees. This was quickly resolved upon sending proof of any cleaning issues that were found which I appreciate. Apart from this it is a fairly smooth process to receiving the property and I will likely be returning in the next academic year. The only issue would be with the deposit and how easy they can try to retain some of the deposit.

Redwanul · 13 January 2026

★★★★★ 5/5

Google

I’ve had a great experience with Vanilla Lettings from start to finish. The initial viewing process was smooth and well‑organized, everything was clearly explained, and I never felt rushed or pressured. Communication was always quick and friendly, which made the whole process feel easy and stress‑free. Signing up for the property was straightforward, with clear guidance at every stage. Any questions I had were answered promptly, and the team made sure I understood everything before moving forward. During my time living in the property, the support from Vanilla Lettings continued to be excellent. Maintenance requests were handled efficiently, and the staff were always approachable, professional, and genuinely helpful. It’s clear they care about providing a positive experience for their tenants. Overall, I’ve been really impressed and would happily recommend Vanilla Lettings to anyone looking for a reliable and supportive letting agency.

Gulger · 13 January 2026

★★★★★ 5/5

Google

Vanilla Lettings was by far the best experience I've had when looking for accommodation. I'm a professional, and my friend is a student so looking for something within our price range has been difficult, but the people working here were beyond helpful in finding the right housing for us and showing us around. In particular, the employee in charge of handling our specific case when we were finalising the details (Hannah) was brilliant and helped us iron everything out - Thank you Hannah! We'd definitely recommend these services to anyone looking to rent in the area.PositiveResponsiveness, Quality, Professionalism

Katherine · 22 June 2021

★★★★★ 5/5

Google

Vanilla Lettings was by far the best experience I've had when looking for accommodation. I'm a professional, and my friend is a student so looking for something within our price range has been difficult, but the people working here were beyond helpful in finding the right housing for us and showing us around. In particular, the employee in charge of handling our specific case when we were finalising the details (Hannah) was brilliant and helped us iron everything out - Thank you Hannah! We'd definitely recommend these services to anyone looking to rent in the area.

Elizabeth · 28 April 2021

★★★★★ 1/5

Google

Not worth the hassle, Vanilla lettings is based all on looks and nothing more. The " bills included" part is literally just a scam. They came and took regular meter readings but never informed us we were going over the budget, so at the end of the tenancy we were hit with close to £900 to repay. The deposit return process is extremely drawn out. Personally didn't get responses for up to 2 weeks at a time. Got hit with cleaning fee of £35 as in their own words it was " too dusty " and that's considered more then the regular end of tenancy cleaning expectations. Which is ridiculous as id moved out more then a month prior to them emailing. I will say that if your happy with not getting your deposit back then they are fine. Stayed at 13 brook street, tenancy was okay but they have clearly set us up to fail on multiple occasions. For example everything in the house is brand new except for the door stop at the front door. which broke within the first week of moving in. This caused a hole in the wall. On closer inspection it was very clear its been patched up multiple times. the week after a meter reading the door stop was miraculously fixed again. We were still charged for the hole in the wall.

Jeffin · 17 March 2024

★★★★★ 5/5

Google

It was very easy to get a viewing. Hannah was so kind and very helpful with giving me the relevant information; even attaching all flats that fit my price range. I felt very cared for and catered to even towards the final stages of confirming the property. Liz was also very helpful and kind. It’s my first time ever renting a property and for my first experience, this has definitely surpassed my expectations.PositiveResponsiveness, Quality, Professionalism, Value

Geneal · 22 June 2021

★★★★★ 1/5

Google

Very untrustworthy and not helpful. We had a bowl under our boiler as it was very problematic throughout our whole tenancy - it kept leaking water, along with not working at times, and having to be reset every hour or so. The letting agents …

Felicity · 13 December 2025

★★★★★ 5/5

Google

It was very easy to get a viewing. Hannah was so kind and very helpful with giving me the relevant information; even attaching all flats that fit my price range. I felt very cared for and catered to even towards the final stages of confirming the property. Liz was also very helpful and kind. It’s my first time ever renting a property and for my first experience, this has definitely surpassed my expectations.

Geneal · 19 April 2021

★★★★★ 5/5

Google

The best letting agency. The viewing process was smooth, well organised and informative. Communication throughout was prompt and professional. The contract process was clear, transparent and completed with delay. When my tenancy ended, they were supportive, everything was dealt with fairly, professionally and with genuine care. I would highly recommend this agency to anyone looking for a reliable, efficient and trustworthy letting agency. Thank you Vanilla Letting for making my stay beautiful.

Sarah · 13 January 2026

★★★★★ 5/5

Google

I am a student and I was looking for a place to live alone due to being older than most students. I found vanilla lettings by chance but I'm glad u did as I found that they were professional, with quick responses and informative. They …

Mia · 13 November 2025

★★★★★ 1/5

Google

Throughout my rental year, I encountered numerous issues with the property, including a lack of gas and hot water. Instead of addressing these problems promptly, Vanilla Letting forced us to visit their office every week to manually top up these essential utilities. Despite our requests, they refused to switch the system back to auto top-up, causing unnecessary inconvenience and frustration. As a tenant, I believe it is crucial to have a positive and respectful relationship with the letting company. Unfortunately, my experience with Vanilla Letting has been nothing short of disappointing. I strongly advise potential tenants to reconsider renting through this company, as their customer service standards are severely lacking. I sincerely hope that Vanilla Letting takes these concerns seriously and makes the necessary improvements to provide a better experience for future tenants.

Samantha · 8 October 2023

★★★★★ 1/5

Google

My experience with Vanilla Lettings was extremely disappointing and frustrating. I felt that the company handled the return of my deposit in a way that was neither fair nor transparent. Despite repeated attempts to resolve the issue, …

AZOLIBE · 13 November 2025

★★★★★ 4/5

Google

I honestly couldn’t be happier with vanilla Lettings. Their promptness with house maintenance is outstanding any issue I report is dealt with quickly and efficiently. Communication is excellent, and it’s clear they genuinely care about keeping the property in great condition. It’s such a relief to know problems won’t be ignored or delayed. A truly professional, reliable, and responsive team. Highly recommended!

Vivian · 13 January 2026

★★★★★ 5/5

Google

Vanilla has got some of the best accommodations for students. And the people at the agency are so helpful and available to help through any issues that might arise during or before the stay at one of their places. Richard is especially very helpful.

Farheen · 1 April 2023