Trusted Agent profile · Hove
★★★★★
187 reviews across 2 platforms
65 Sackville Road, Hove, BN3 3WE
Whitlock and Heaps's office in Hove, at 65 Sackville Road, is rated 4.7 out of 5 across 187 reviews on two platforms, including 186 Google reviews rated 4.7.
Every review we hold for the Hove office, from every platform, shown as written. First names only.
5/5
GoogleI highly recommend Whitlock and Heaps. Having had bad experiences with estate agents in the past, I am so happy I sold my property through them. Full of integrity and kindness, the team headed by father and son Peter and Jack were always helpful and highly communicative. Their knowledge of the local market and their expertise shone through. This made the whole process much easier than expected. And their rates of commission were competitive too. Thank you.
5/5
GoogleI highly recommend Whitlock and Heaps. Jack has a wealth of knowledge and experience. From start to finish Jack provided a first class service, keeping us updated and helping every step of the way. Thank you for all your help, I wouldn’t hesitate to use your services again if I ever need to.
Hi Lesley. Thank you for your kind words. It was a pleasure acting for you and I wish you all the best in your new chapter.
5/5
GoogleVery good agents. Pleasant, efficient and resolve any issues with the minimum of fuss.
Hi Sarah, thank you for your review its much appreciated.
5/5
GoogleWe have been so happy with Whitlock & Heaps - Edward has been amazing and has bent over backwards to make the transition of purchasing as smooth as possible! Thanks so much!
5/5
GoogleI cannot recommend this company more highly. During the sale there was an issue with building regulations and Jack took over the highering and project managing of the whole thing as I lived 100 miles away. Jack is highly professional, offering sound advice, practical knowledge and no long contract to sign. A joy to work with. Thank you.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI was helping my mum buy a property with assisted living. I found Whitlock & Heaps really responsive and helpful. From our first meeting with Edward who was very professional and throughout. There were some queries on the way, but Edward was always there with advice and help which I really appreciated. Thank you!PositiveResponsiveness, Professionalism
5/5
GoogleHave been renting a property through Whitlock & Heaps for 4 years, specfically Jack, and have had excellent service. Quick response to any requests and everything was done very smoothly. Highly recommend them!
Thank you for taking the time to write a review Col. It has been a pleasure to deal with you and I wish you and your family all the best.
5/5
GoogleThank you Whitlock and Heaps team we had quality time to use your services especially Peter and Jack we didn't realize we spent last nearly 11 years. once again I wish you your business getting better and bigger every time and we will be very happy to do business or work together in future without hasitation .🙏😀PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe recently bought a property through Whitlock & Heaps and had a great experience from start to finish. At no point did they come across as pushy, which had been our experience of so many other EAs. We found them to be responsive, helpful and above all else, Jack was a real pleasure to deal with. Thanks so much for helping us through the process!
1/5
Google£1,000 tenant finders fee + with us providing photos and floor plans
Hi Jasper I think you might have the wrong estate agents. We have no record of your details and do not ask clients to take photographs and produce floorplans.
1/5
GoogleNot recommended at all. This estate agent is not mutual between the landlord and tenant. The agent sides with the landlord on all cases. We rented a property from this agent and the landlord had family relationship with Whitlocks and Heaps. We asked for a new kitchen and bathroom to be done and they refused to do it. Once we got evicted, they made houshold improvements including fitting a new kitchen and bathroom in which asked for that to be done in the first place. Its even worth one star , shame you cant give them 0
Dear Harry I was surprised to see your review considering: 1. You had substantial rent arrears 2. Our client had to go through the courts to get possession 3. You have made no attempt to pay the monthly instalments for court costs. 4. We continued to have contractors inspect the property for points raised by you even though no rent had been paid Please also note there is no family connection between the landlord and Whitlock and Heaps.
5/5
GoogleReally positive experience with Whitlock and Heaps. Their Pricing was fair, the photos looked great, most importantly for me was that there was always somebody on the phone. Because they work so closely I could always talk to someone who was familiar with our property. I dealt with Peter and Jack and they were really helpful and friendly.
1/5
GoogleWorst experience ever with a letting agent. I would not recommend this to anyone else. They have to improve their customer service and communication
Dear Joycelyn I am surprised and disappointed to read your review especially considering the lengths we went to, to accommodate you at the end of your tenancy. 1. Negotiating with the landlady to allow you to be released early from your contract. 2. When arranging viewings to accommodate your requests there were a number of occasions when viewings were booked and you were then not there to give us access. 3. Once a tenant had been sourced and a move in date agreed you then changed this date which obviously had a knock on effect for the incoming tenants having to change their move date. 4. And finally that after all this you left the property in the appalling condition of which we have evidence of. My team did try to make direct contact with you to discuss your review but because we did not receive a response I felt we needed to reply. Jack Fisk
5/5
GoogleI used whitlock and heaps whilst I was buying my first property. Jack and Ed were great! It's a difficult process buying a place and these guys were always very helpful, responsive and nice. Even the viewing in the first place I felt very relaxed and not pressured. Highly recommend!
Hi Becky Thanks for your comments, we really appreciate them. I hope your enjoying life in your new home.
5/5
GoogleI sold my house through Whitlock and Heaps and they also sourced our perfect next home. Jack and Peter were consummate professionals throughout, their communication was second to none and they advised me with the utmost expertise. I thoroughly recommend them to anyone who is looking locally for trustworthy, experienced and efficient professionals in the property market.
5/5
GoogleWe rented a flat with Whitlock & Heaps for a couple of years and had an amazing experience. The staff was very professional and responsive in dealing with issues throughout our tenancy. Special mention to Jack, who made the end of tenancy process very smooth and timely.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleJack at Whitlock and Heaps provided fantastic professional service in handling the sale of my flat. Highly responsive, enthusiastic, honest and committed to making sure the sale runs as smoothly as possible. He did not give up on a last minute issue that was raised by the buyer and he went to great lengths to ensure we can move forward. Rare to find an estate agent in Brighton and Hove that are not insistent. One of the best estate agent I have met and would highly recommend.
5/5
GoogleI have used Whitlock & Heaps as letting agents for over 10 years. I have also used them for a couple of property sales. Peter, Jack and their team are all incredibly professional, friendly and proactive. They have always secured me good tenants, given me good advice, and any issues have always been sorted promptly. My recent house sale with them went smoothly from start to finish despite the usual few stressful moments, and communication was great throughout the process. I have no hesitation in recommending them.
5/5
GoogleHaving rented with Whitlock & Heaps for many years - they are always professional and friendly and have dealt with any problems in a timely manner. Thank you to Peter and all the W&H team for many happy years of renting!
5/5
GoogleI have dealt with Peter & Jack for a number of years and it has been an absolute pleasure.They are a family run business who work extremely hard. Together they have a wealth of knowledge in both the sales and rental market and will always provide you with a diligent service.
5/5
GoogleThank you Peter, Jack and team. You presented and photographed our house for sale beautifully. Efficient, courteous, and professional. A great family business with a wealth of local knowledge and experience, we cannot recommend W&H highly enough.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWhitlock and Heaps were fantastic home estates agents and they helped me and my husband move into our first home together. I Would like to recommend peter, jack and the team. Thank you again Whitlock & Heaps for all your help support provided to us Really thankful to the entire team and best home agency
5/5
GoogleJack and the team were brilliant throughout the process of buying our first home, and really went the extra mile to make sure everything went as smoothly as possible during a particularly precarious time. Communication was excellent. Highly recommended.
5/5
GoogleEdward was very helpful, professional and available to answer queries. A lot nicer than buying with other estate agents in Brighton. Thanks!
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