5/5
TrustpilotThe team were fantastic.Without Mel we…
The team were fantastic.Without Mel we would not have got me in my flat. My mum passed away while we were trying to buy the flat .Mel was so kind and helpful.Cherry
Trusted Agent profile
OCEANS PROPERTY MANAGEMENT LTD reviews
★★★★★
1,641 reviews across 2 platforms
27, Western Road, Hove BN3 1AF
OCEANS PROPERTY MANAGEMENT LTD's Hove office at 27 is rated 4.8 out of 5 across 1,641 reviews on two platforms, including 64 Google reviews rated 4.1. The 1,577 Trustpilot count is for the whole business. Checked 9 October 2026.
Reviews
Every review we hold for the Hove office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotAvoid, months of neglect, safety concerns ignored, and still no deposit after 7+ weeks
I rented through Oceans Agency and unfortunately had a series of experiences that left me and my flatmate feeling unsafe, unheard, and now still out of pocket months after moving out.
Agent replied · 24 September 2026
Thank you for taking the time to share your feedback. We are sorry to hear that you left the tenancy feeling dissatisfied and appreciate the opportunity to respond. Firstly, we acknowledge your comments regarding the reported occupant concerns. Having reviewed the matter, we accept there may have been opportunities for us to provide clearer guidance on the evidence required at an earlier stage. However, as this related to a tenant-sharing arrangement rather than a straightforward tenancy breach, any investigation relied heavily on information and evidence provided by those involved. While we appreciate the effort you made to document the dates, additional supporting evidence would have been required for us to take further action. Regarding rent arrears, all tenants named on a tenancy agreement are jointly and severally liable for the tenancy obligations, including rent payments. As a result, our policy is to notify all tenants, and where applicable guarantors, when arrears arise, regardless of which individual may have underpaid. With regard to the move-out date, our records show that the correspondence confirming the end-of-tenancy arrangements stated a 9:00am check-out time. We apologise if there was any misunderstanding surrounding this. In relation to your deposit, we appreciate that waiting for the process to conclude can be frustrating. As managing agents, we act on behalf of the landlord, while the tenancy agreement itself is between the tenants and the landlord. We are currently liaising with the landlord to finalise any proposed deductions and obtain the supporting information required. As the deposit remains protected within the relevant tenancy deposit scheme, we cannot release funds to either party without the appropriate agreement or instructions. Equally, we cannot make deductions on behalf of the landlord without following the correct process. Should an agreement not be reached, the deposit scheme provides a free independent dispute resolution service for all parties. We understand that this has taken longer than you expected and are continuing to work with the landlord to obtain the final figures as quickly as possible so that the matter can be concluded.
5/5
TrustpilotPaige Brogan was very helpful and…
Paige Brogan was very helpful and professional. From the start to the end of everything.
1/5
TrustpilotIssues with the property since 2019, still not fix! Nobody cares in Ocean!
Our experience with Ocean:We have been in a property managed by Ocean in Bishopston since 2019. In 2019 when we moved in we found out that the water from the bathroom from the first floor was going down to the kitchen in the ground floor, we have to clean and dry every time, it’s disgusting! We complained to have the issue fixed in 2019, 2020, 2021, 2022 and 2023 we have complained many times, none of the staff managing the property seemed to care as now in 2023 we continue with the problem. We even contact Ocean director Paul Harris, we thought that contacting him, he would listen and try to tell his staff to act faster, but looks like he is even worse than his staff he cared even less.Talking by my experience, If you are a tenant: management service is terrible, if you have issues, or you fix and pay them yourself, or don’t expect that they would help with the problem.If you are a landlord: the management fees are way to high already in 2018 they were charging 12.5% management fees, other estate agents offer full management in 2023 for less than 10% and better service.(Ocean avoid to send automatic replies in here to make you look good and to show that you care, because you are not. Ocean in Bishopston is aware of the issues, what they need to do is work more efficiently and fix tenant issues and not make tenants wait for years)Replying your message below, still don’t see why I still have to live with the shower water going in the kitchen! You are just speaking nonsense but not trying to fix the issue still since 2019. But apparently the few months I have left in the property I am going to have my meals seeing and counting drops coming from the shower room in the upstairs floor. So sad to have to tell our bad experience and nobody cares. Everything that I have told is our truly experience with Ocean.
Agent replied · 14 June 2024
Thank you once again for you feedback Pablo. As we have discussed on numerous occasions, your tenancy agreement is between you the tenant and the landlord, we act for the landlord and require their instructions and authorization for property maintenance work. On this occasion the landlord has elected to use their own contractor to complete works required. However, we take our responsibility of both tenant and property care extremely seriously, as you have mentioned, there are indeed thousands of genuine customer reviews, many commenting on just such tenant care. We are equally disappointed that it has taken the landlord to this year to fully address the issues reported. As explained, whilst we have made every effort to liaise with both yourself, contractor and landlord we were unable to expedite matters to conclusion on this occasion. Please be assured we have advised the landlord of the seriousness of this matter, and that a permanent resolution is urgently required. We have also requested that the landlord’s contractor contact you directly to arrange access going forward.Ocean
5/5
TrustpilotJamie has gone above and beyond to make…
Jamie has gone above and beyond to make the lettings experience for us a smooth and efficient experience with great communication throughout - amazing service. Huge thank you Jamie!
5/5
TrustpilotReally happy with the service from the…
Really happy with the service from the Ocean team in Portishead, Matt was very good at arranging viewings at short notice and once we had our offer accepted Demi was absolutely brilliant at organising the chain and following up with all the other estate agents and solicitors involved to ensure the sale was completed to everyone’s gratitude.
5/5
TrustpilotSold our house with Ocean
Sold our house with Ocean, Portishead. I cannot recommend them enough. Demi in particular was incredible with sales progression and liaised with other agents and also solicitors to ensure things went smoothly from all directions of the chain. She went above and beyond and all staff in the Portishead office were fantastic. Communication was excellent throughout and if I move again, I would use them without hesitation. We also used the Ocean solicitors and Claire was amazing too. So pleased with our choice. Thank you to everyone at Portishead Ocean.
5/5
TrustpilotHighly Recommended
From start to finish the whole process of selling our property through Ocean was excellent.In particular we liked the modern atmosphere and attitude of the Downend office with a break out area where you could discuss your business in relative privacy. The consistent, clear flow of information throughout the process was by telephone was very good, with an on-line information hub that provides all the details and updates regarding progress of the sale. We also used the services the Ocean legal team for the conveyancing (they are based in the office above the agency) and for the same reasons this worked really well for us. Unlike our previous experiences with conveyancing, everything was well communicated by email and telephone with their own on line hub providing clarity on progress throughout the process. Everything was very "joined up" between the Agents and Legal resulting in the whole selling process taking around 3 months which we were very happy with.I would not hesitate in recommending Ocean to friends and family
1/5
TrustpilotAVOID AVOID AVOID
We used solicitor from the Oceans Bradley Stoke office when buying a property recently. The service we received or actually the lack of it was very poor. The communication during the process was non existent. Took ages to get any issues sorted. Were given wrong information on the property and after the completion we were completely ignored! Constantly were sent wrong invoices to pay. Very stressful process and they made it much worse! Awful firm and not cheap. AVOID AT ALL COST !!!!!
5/5
TrustpilotAmazing
Amazing! Great experience with Jamie and the team. Would 100% recommend
5/5
TrustpilotSuch friendly service!
From start to finish Kyra has been absolutely amazing. When viewing the property, she had such a friendly welcoming and enthusiastic attitude and such a bright smile on her face. After viewing the property. Kyra was on top form with sending through our application forms & also rapid with any concerns we had regarding the property making sure that anything was resolved and anything unsure about she would instantly forward us to Keith, who was also superb. All in all, a big thank you to Kyra & the rest of the ocean team for being such a great help - couldn’t fault any of you :) what an amazing start to the new year.
5/5
TrustpilotWe Bought & Sold Through Ocean - Fabulous Team
After 4 years of looking for our next property we finally got it thanks to Jason and the team at Ocean Bishopston. They sold our house (3 times, long story) and were the agent we bought through too. Jason was brilliant in negotiating this tricky process and was fair and honest throughout. He really does know the market in that part of Bristol, you can rely on his experience. We used Ocean lawyers as well who got the job done and Debbie the move manager was always available and professional when it got to the final stages. I'd definitely recommend all their services. Thanks all!
5/5
TrustpilotAmazing Service and Highly Recommend
I cannot recommend Ocean in Downend highly enough for the excellent service we received while selling our home. From start to finish, the process was seamless and stress-free, thanks to the professionalism and dedication of the team.A special thank you to Lawrence, who was instrumental in making the entire transition smooth and hassle-free. His guidance and expertise were invaluable, and he went above and beyond to ensure everything was handled efficiently. The marketing, including the photography, was absolutely spot on, showcasing our property beautifully and attracting a lot of interest. Viewings were managed impeccably, making it incredibly easy for us to navigate through the selling process without any inconvenience.Credit also goes to Jess and Stacy, who were both a fantastic support and a credit to the branch. Their friendliness, efficiency, and proactive approach made the entire experience even more positive.If you're considering selling your home, I would absolutely recommend Lawrence and his team at Ocean in Downend. They made what can often be a stressful time genuinely enjoyable and straightforward!
5/5
TrustpilotVery well assisted
I recently found an apartment with Ocean Estate Agents and was very well assisted by Amelia. I'm from France, on my own, and this is the first time I've moved to another country.Amelia was very responsive and was with me from start to finish. She always responded very kindly to all my questions and calls. I think I was one of the most demanding people for her. But she never made me feel it. Especially with the language barrier and the stress I was under with this whole unknown situation.I'd also like to thank Naomi who was also very present and adaptive at the end about the latency I had with the deposit transfer.I couldn't have hoped for better support.Good luck and thanks again!
5/5
TrustpilotMaking a complex and long process simple and short
All members of Ocean Property Lawyers and Ocean Estate Agents were extremely helpful during the entirety of the process of purchasing our first home. They made it super simple, completing everything through an online process with rapid updates and progression statuses. Everyone was super friendly and always eager to explain complex legal processes. We’d highly recommend sticking with Ocean Property Lawyers if you’re purchasing a property through Ocean. Many thanks to Jasmine, Julie, Evie and the rest of the team for their support.
5/5
TrustpilotThe team at Ocean (W-o-T)
The team at Ocean (W-o-T) have been incredibly supportive throughout this property sale. They balanced the delicate line of sensitivity and professionalism when communicating with me after the loss of my parents and selling their home. The sale took a long time due to buyers changing their minds, and the team remained engaged and genuinely enthusiastic about the property in viewings and helping us find buyers who were genuine and connected to the property. Huge thanks to Steve, Emma and Mel for getting us to completion and mopping up my tears when needed! You’re in safe hands with this team.
5/5
TrustpilotExcellent mortgage advisor and sales team
Cannot recommend Simon Lack as a mortgage advisor enough. He has been so knowledgeable and friendly and made the process so easy to understand. He continued to be invested and hands on throughout my buying process - offering an opportunity to reduce my rate in line with changes in offers while also being mindful of where in the process we were. I would recommend him to anyone. The Southville sales team were also great - Tom Windaybank and Jenny Green were friendly, supportive and always on hand for any questions I had. I would not hesitate in using Ocean for sales and mortgage advice in future.
5/5
GoogleAfter dealing with other Letting Agents and getting nowhere due to being overlooked with my circumstances, had the good fortune of seeing a listing managed by this company. As I was a little defeatist I had a friend contact to explain my situation. Kejia helped navigate any potential hurdles and was extremely helpful. Prompt with any queries that I had and guided me through the process which I haven't been through before. On the day I was due to move in, another agent helped with that process as fell on a day that Kejia was off. Tamir helped with the check-in process and whilst I had minimal communication with him, he was also very helpful. My experience has been very positive and am now a very happy tenant. From first contact to gaining a contract and beyond, all who I have contacted and spoke too have been professional for which I am deeply grateful.
5/5
TrustpilotMike, Melissa, Emma, Mariana Dream Team
Mike, Melissa, and Emma, from Westbury on Trym Branch in Bristol, were all amazing, friendly, welcoming, went above and beyond expectations. (Not Forgetting Mariana the Legal Lady in the Westbury Branch) I would class them as the dream team! Definitely the fabulous fourI have never met such a wonderful team, they all get on so well together. They were all very professional, they listened to my needs, all very helpful, knowledgeable good banter, excellent atmosphere .... Unfortunately Mike has left the company for pastures new abroad. I wish him well, he will be missed. Mike and the dream team are a credit to Ocean.I wish the new manager Chris every success, he has a wonder team, and am sure they will grow.The new manager Chris is lovely and very helpful! he has a great personality and excellent customer service skills just as the dream team.Thank you so much for all your support you have given me, I really appreciate it, and the warm welcome I always received. I strongly recommend OCEAN ESTATE AGENTS, WESTBURY ON TRYM.Try them, you won't regret it.
5/5
TrustpilotDreams come true.
This is the second time we work with Ocean State Agent.From the beginning Cleo and Melissa were very kind and professional.At the end of the process we had some difficulties to proceed and they had good communication skill to handle with our sellers, buyer, solicitors and us .They were very supportive in all fields.When I thought this property is not going to be for us , both of them were there supporting me as a good friend.Thank you so much for your time, your words and your patience .
5/5
TrustpilotExtremely helpful
The team were all helpful, but Debbie, who was my point of contact once the offer had been accepted, was fantastic!Unfortunately the solicitors were unhelpful and communicated poorly making things stressful. Debbie went above and beyond on numerous occasions to help me resolve problems, and get to the bottom of issues in order that we could progress the sale. I valued her time and help hugely, and dread to think what the process would have been like without her. Thank you so much Debbie!!One point to note, the Conveyancers reflect poorly on you as estate agents when you recommend them. They are terrible.
5/5
Trustpilotoutstanding experience working with Ocean Bradley Stoke
I had an outstanding experience working with Ocean Bradley Stoke office to find my rental property. From the very start, they were attentive, professional, and really listened to my needs. The team (Megan, Sam, Naomi and Evie) guided me through the entire process with ease, on a beautiful rental property in Hambrook, BristolThey were always available to answer my questions and address any concerns. Thanks to their expertise, I found the perfect rental property that I’m thrilled to call home. I highly recommend Ocean Bradley Stoke to anyone looking for a smooth and stress-free real estate experience!Kind regards and cheers to the ocean Team Humberto Gonzalez
5/5
TrustpilotBrilliant
Brilliant, so helpful and friendly but also professional, made to feel more like part of a family who really care, not just a business transaction. Always keeping me informed and upto date with the progress of the sale by telephone, I feel the more personal touch (much appreciated) Nothing was too much trouble, I really can't thank them all enough especially Mel who was with me every step of the way, thank goodness. They really are a lovely team and who highly recommend them.Jane Martin
5/5
TrustpilotFantastic Service from Ocean Letting!
Fantastic Service from Ocean Letting!Ocean Letting has been absolutely amazing in helping us secure our new flat in Bristol! Huge shoutout to Jack, he’s been so friendly, quick to reply, and always there to answer all our questions. Honestly, as a tenant and professional, clear communication is everything, and Jack nails it every time. It’s been so easy working with him, and he’s made the whole process a breeze!Chantelle and Scott have also been super helpful, making the whole experience feel seamless. Can’t wait to move in this November! I’m thinking about leaving another review once we’ve have started our move-in process and we’re all settled in. Highly recommend Ocean Letting if you’re looking for a reliable and friendly team! :)
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Questions about OCEANS PROPERTY MANAGEMENT LTD
How many reviews does OCEANS PROPERTY MANAGEMENT LTD have?
OCEANS PROPERTY MANAGEMENT LTD's Hove office has 1,641 reviews across two platforms: 64 on Google, 1,577 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
What is OCEANS PROPERTY MANAGEMENT LTD's rating?
OCEANS PROPERTY MANAGEMENT LTD is rated 4.8 out of 5 across all 1,641 reviews, and 4.1 out of 5 on Google from 64 reviews, checked 9 October 2026.
Where is OCEANS PROPERTY MANAGEMENT LTD's Hove office?
OCEANS PROPERTY MANAGEMENT LTD, 27, Western Road, Hove BN3 1AF.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.