Trusted Agent profile · Hove
★★★★★
1,641 reviews across 2 platforms
27, Western Road, Hove, BN3 1AF
OCEANS PROPERTY MANAGEMENT LTD's office in Hove, at 27, is rated 4.8 out of 5 across 1,641 reviews on two platforms, including 64 Google reviews rated 4.1.
Every review we hold for the Hove office, from every platform, shown as written. First names only.
5/5
TrustpilotI couldn’t recommend Ocean property…
I couldn’t recommend Ocean property lawyers more, especially our solicitor Karen Lassauzet! She was extremely helpful, thorough and was very prompt with responding to queries. We were really pleased with our experience.
5/5
TrustpilotWe liked the honesty of the realtor in…
We liked the honesty of the realtor in this depressed market and knew that Ocean had a good reputation and we could do everything in house, including our solicitors. The house was sold on the first viewing with other viewers interested too. We used in house Solicitors too, which was a really good decision on our part. From offer to completion was exactly 3 months. The staff were very professional but also easy to talk to and we were updated by email through all the process and phone calls too. We would have no hesitation in recommending. We can't thank them enough.
5/5
TrustpilotThe team were all very helpfull from Sam…
The team were all very helpful from Sam and Mark as first contacts for our viewings, and once we had a buyer Tanya was brilliant keeping us informed of progress.We also has Ella from ocean solicitors who did a great job. Thanks to you all.
5/5
GoogleKejia was a great agent to work with during my rental process. She was professional, responsive, and always helpful. Everything went smoothly thanks to her clear communication and support. I’d definitely recommend her to other renters.
Thank you so much for taking the time to share your feedback
2/5
TrustpilotSlap-dash sale
Managed to complete the purchase within the planned time frame, but this was with us being first time buyers with no chain on either side of the purchase. Ocean estate agents really pushed for us to use ocean solicitors as a way to expedite the process as they could hand documents between themselves, but in reality communication both within ocean and to us (especially with the solicitors) was really disappointing, considering we were recommended to use them and were paying a premium because of it.The solicitors were hard to get hold of and unsupportive of our queries unless it suited their timeline and were very clearly reluctant to explain and explore any uncertainties we had as first time buyers. This was made worse by the fact some of our assumptions of the property were incorrect ever since the initial viewing due to what was claimed by the estate agent.The last comment is on the frustrating portal everything has to go through, it is really difficult to track updates and see progress, and there was a moment when Ocean had left it a week before asking why something wasnt signed in the portal. I would recommend Ocean solicitors to use direct communication more rather than relying on a portal like this which many might find confusing to use for everything.All in all, while we don't have much experience with other solicitors and estate agents, I would encourage others to do research and not trust all the claims and recommendations made by the estate agents, and that if you do need anything checked by the solicitors know it will be the last thing they reluctantly do all while urgently pushing for you to complete.
Thank you for your feedback. As an independent agent of 40 years, we have always placed the utmost importance on client satisfaction, especially for our first-time buyers, we know it can be a stressful process. We are therefore especially sorry to learn of your disappointment. Whilst the use of Ocean Property Lawyers can certainly streamline communications with Ocean Estate Agents, it is important to note that the conveyancers are acting solely for their clients, you. Direct communication is crucial. Your comments in this regard are therefore of particular concern, a Director will be reviewing your case file to ensure the team learn from this. Our portal which is still under development, should have provided updates and insight, as well as reassurance. We are sorry this was not the case in this instance. There was no chain as you say, however, 8 weeks from draft contracts to exchange is extremely quick by today’s average time frames of 40 weeks. This may explain some of the urgency at times. We are happy to have been able to meet your planned time frames. We hope your new home is everything you hoped for, and wish you all the best. Thank you again. Kind Regards, Ocean
1/5
TrustpilotDisappointing!
We originally decided to go with Ocean Estate Agents as we had been told by them they had previous experience in selling flats. We were led to believe the first viewing even though more viewings were scheduled for later was sound! We accepted this. Our main and only request was for a quick sale! It was only much later down the line we discovered the buyer had a problem which we should have been informed about from the beginning. Hence the sale took longer than was expected. We have since received several apologies from Ocean Estate Agents but felt very disappointed with time it had taken.No complaints at all with the way the Ocean Solicitors dealt with their part in the sale. In particular Ashleigh was exceptional.
Thank you for your feedback. We would like to begin by extending our Sales Manager's personal apology; following discussions regarding your experience. As he would have undoubtedly conveyed, as a local independent agent of 40 years, customer satisfaction remains our top priority. We are therefore very sorry to hear that you felt the transaction was not as swift as expected, and that you may have been provided with incorrect information. We acknowledge that a leasehold sale now typically takes 4-5 months, and we regret any misunderstanding that may have led to unmet expectations. Please accept our wholehearted apologies for any inconvenience this may have caused.Thank you for your kind remarks regarding other aspects of our services. We hope that despite the challenges faced, your onward move has otherwise been a happy one.Ocean.
5/5
TrustpilotFriendly and positive
Many thanks to Claire and Jenny for helping with our sale. From valuation to exchange, both have been easy to contact, easy to talk to, open honest and informative. After a few false starts (decisions of buyers and sellers, not Ocean) they have stuck with us to get the move we wanted. Would recommend to anyone looking to move house in south Bristol.
5/5
TrustpilotOcean - Charlie
Charlie has been absolutely fantastic throughout the process of looking for a new home. Always on time, incredibly knowledgable, efficient and always going the extra mile to make sure we’re satisfied. I would highly recommend going through Ocean when looking to rent a new property.
5/5
TrustpilotVery happy customer - new house purchase
I just bought my new house with Ocean and was very pleased with the service received. As soon as my offer was accepted I was assigned a move manager, Sadie, who helped me over all these past months. She was extremely reactive and regularly updated me every step of the way. I'd be happy to recommend Ocean to buy your next property.
5/5
TrustpilotEasy and clear communication
We worked with Ashleigh for our first home. Her and the rest of the team were amazing. Great with communication, quick responses and extremely friendly throughout!
5/5
TrustpilotVery efficient move maker that made the…
Very efficient move maker that made the whole transition smooth.Joe was so kind when I bought the property as I hadn’t moved for 48 years.
5/5
TrustpilotOcean were great from start to finish…
Ocean were great from start to finish and it helped using their solicitors for both the sale of my property and my purchase property.
1/5
TrustpilotA very disappointing experience with…
A very disappointing house selling experience with Ocean from start to finish. After the intial visit and valuation (way too high and unrealistic)There followed a catalogue of errors and misinformation. The so called sellers 'dashboard' didn't work properly and the fact that it wasn't updated made matters even worse.There was a total lack of communication unless we pestered the agents constantly.Ocean property lawyers that were acting for our buyers appeared to be obstructive and inept, which delayed the whole process considerably.They say that selling and buying a house is one of the most stressful things that can happen in your life. Well Ocean managed to make it even more stressful!I would NOT recommend them to anyone.Oceans reply does make some valid points. But I didn't wish to go into a detailed summary of all the things that didn't go well during the selling process of our house in my review as it would take far too long.Yes the sale went through in an 'average' timescale but I maintain that was only because of our efforts rather than Oceans.
We appreciate your feedback and take it seriously. However, after reviewing your case, we respectfully disagree with your evaluation of the service we provided on this rare occasion.As an independent agency of 40 years, our experienced teams are dedicated and prioritise client service. Our operations and systems are designed with this in mind. As Bristol’s largest independent agent, we successfully assist thousands of home movers each year. We are very proud of the subsequent thousands of positive reviews we have received on Trust Pilot for all our services and branches, including Downend.We would like to emphasise that a contract exchange within 9 weeks is well within the average time frame, in the current market. Unfortunately, daily calls to the office for updates will inevitably create unrealistic expectations; many legal and transactional processes require professional attention and may not be completed within the 24-hour time frame you desire. The buyer’s appointment of their solicitor was also well within standard time frames, the time taken was due to AML, anti-money laundering checks and their initial funds to clear only. We note that there was a delay in the draft contract being released by your chosen solicitor, which prevented the buyer’s lawyer from beginning to progress the case. Their initial preference to handle the case via paper documents only and not email unfortunately also extended this time frame.Regarding the buyer's lawyer, we assure you that Ocean Property Lawyers are diligent in preventing any conflicts of interest and would immediately cease to act if one were to arise. We understand that as a seller, you may feel that the buyer’s lawyer is raising potential issues. However, this is because they need to act independently and in the best interest of their client, the buyer, as you would expect your lawyer to do. This does not impact the estate agents who are acting in your best interest, as the seller.The buyer’s lawyer made standard enquiries and whilst a seller may not ‘like’ such questions, it is necessary for them to address any legal issues, or concerns raised by their own client. Regarding your comment about the sellers’ dashboard, not being updated, we apologise if this was the case for you. Following a review of sample current files this morning, this shows that all updates and milestones are displayed appropriately but we take your feedback on board so that we can ensure this is not the case. You also received personal updates from your Move Manager, which are promptly provided as required to all clients to ensure efficiency for both the team and all clients.The significant savings following a poor survey of the property and the buyer’s subsequent attempt to renegotiate the purchase price demonstrates that the team acted in the best interest of their clients, as we would expect.We regret you were not happy with the service you received on this occasion, and we wish you all the very best for the future. RegardsOcean
2/5
TrustpilotWe weren't particulary impressed
We weren't particulary impressed with the service overall, although I cannot say whether any other agents would have performed better. We felt they had overvalued the property to start with. During the sale process, communication improved only after we had complained several times about the lack of contact and failure to update progress online. More importantly, we also felt there was a conflict of interest as the buyers were using Ocean's in-house solicitors, who caused considerable problems and delays; at times it seemed to us that Ocean were acting more on behalf of the buyers than for us as vendors.
We appreciate your feedback and take it seriously. However, after reviewing your case, we respectfully disagree with your evaluation of the service we provided on this rare occasion.As an independent agency of 40 years, our experienced teams are dedicated and prioritise client service. Our operations and systems are designed with this in mind. As Bristol’s largest independent agent, we successfully assist thousands of home movers each year. We are very proud of the subsequent thousands of positive reviews we have received on Trust Pilot for all our services and branches, including Downend.We would like to emphasise that a contract exchange within 9 weeks is well within the average time frame, in the current market. Unfortunately, daily calls to the office for updates will inevitably create unrealistic expectations; many legal and transactional processes require professional attention and may not be completed within the 24-hour time frame you desire. The buyer’s appointment of their solicitor was also well within standard time frames, the time taken was due to AML, anti-money laundering checks and their initial funds to clear only. We note that there was a delay in the draft contract being released by your chosen solicitor, which prevented the buyer’s lawyer from beginning to progress the case. Their initial preference to handle the case via paper documents only and not email unfortunately also extended this time frame.Regarding the buyer's lawyer, we assure you that Ocean Property Lawyers are diligent in preventing any conflicts of interest and would immediately cease to act if one were to arise. We understand that as a seller, you may feel that the buyer’s lawyer is raising potential issues. However, this is because they need to act independently and in the best interest of their client, the buyer, as you would expect your lawyer to do. This does not impact the estate agents who are acting in your best interest, as the seller.The buyer’s lawyer made standard enquiries and whilst a seller may not ‘like’ such questions, it is necessary for them to address any legal issues, or concerns raised by their own client. Regarding your comment about the sellers’ dashboard, not being updated, we apologise if this was the case for you. Following a review of sample current files this morning, this shows that all updates and milestones are displayed appropriately but we take your feedback on board so that we can ensure this is not the case. You also received personal updates from your Move Manager, which are promptly provided as required to all clients to ensure efficiency for both the team and all clients.The significant savings following a poor survey of the property and the buyer’s subsequent attempt to renegotiate the purchase price demonstrates that the team acted in the best interest of their clients, as we would expect.We regret you were not happy with the service you received on this occasion, and we wish you all the very best for the future. RegardsOcean
5/5
TrustpilotThe team in Downend were really great…
The team in Downend were really great and got us through the most stressful time and really helped keeping us informed. Elizabeth was especially very supportive and great at keeping us up to date and really getting us over the line. We would definitely recommend them and have already done so.
5/5
TrustpilotSadie was absolutely amazing
Sadie was absolutely amazing , without her our house sale and purchase never would have happened. She went above and beyond.
1/5
TrustpilotOcean Willow Brook Branch
I feel that I need to reply to the recent message from Ocean after their investigation. After we have had such an appalling experience from Ocean we are now being subjected with lies. Any bad comments we made were justified. First of all, Ocean were not the 4th local agent we instructed, so that is wrong. The first Estate Agent we instructed sold at a good price but unfortunately fell through due to us being unable to find a suitable property. We then instructed another Estate Agent but could not sell with them so decided to go with Ocean.There was a significant lack of communication from the start. All appointments for viewings were sent by text and when we called the office to get information about the people viewing our house, the majority of the time nobody had any further details to give us as it seemed they didn’t bother to find this information out and were also quite short with us on the phone and made us feel that we were bothering them, so it made us quite uncomfortable to phone them or even go into their branch as one time one of the staff rolled their eyes at us when we came in to ask for more information. The only nice person that was there was a lady called Emma who was the office Administrator and she tried to help us when she saw how upset I was. Unfortunately she has now left. There was even one time after a viewing that one of the Agents left our front door unlocked but we didn’t even mention it, just to not cause a fuss. We were never rude to anybody but understandably frustrated by the bad service and am astounded by the comments made by Ocean which are untrue. In fact since our time with Ocean we have had other people tell us what bad experiences they have also had, just wish we knew that before.
Update: 2/10/23Upon further review of the extensive case notes and interviewing each team member regarding this matter. We unreservedly refute all claims of poor service. It should be made clear that Ocean Estate Agents were the 4th local agent instructed by you. We achieved a good level of viewings and an offer to purchase, which was accepted and subsequently rejected by you. It is very apparent that our team made every effort to provide the same high standards of service and client care for which they have become known locally as market leaders. It is also very clear that our team endured unprecedented levels of unacceptable comments, insults, and insinuations causing high levels of stress for some team members. For this reason, the decision was made by Ocean Estate Agents to dis-instruct ourselves from the sale of your property. We sincerely wish you a successful sale with your next chosen agents.Ocean 29/9/23We are sorry to hear that you were not satisfied with our service. This is disappointing and very surprising to us, as we have received many positive reviews from our clients on Trust Pilot, not least for this office and team.We are an independent agent with 40 years, and we always strive to provide a positive moving experience for our customers, as we know how stressful it can be. We are very proud of our reputation and our customer satisfaction.We take your comments very seriously, a Sales Director will conduct a thorough investigation. We would like to hear more details from you personally and we will contact you as soon as possible.Ocean
5/5
TrustpilotI highly recommend Ocean for their…
I highly recommend Ocean for their outstanding professionalism, reliability, and commitment to excellence. From start to finish, the experience was seamless, with clear communication, exceptional attention to detail, and a genuine focus on customer satisfaction.
4/5
TrustpilotLulu was wonderful
Lulu was wonderful. She took over my case part way through and helped get me into my new home. She made sure to keep me informed of any news asap and was always kind and courteous.
5/5
TrustpilotOcean made the whole process very easy…
Ocean made the whole process very easy in getting our first home. They provided timely updates, followed up with the solicitors and gave all the contacts we needed in getting the purchase on time.
5/5
TrustpilotWe had a fantastic experience renting…
We had a fantastic experience renting our flat through oceans lettings, all thanks to Jemima and her team
5/5
TrustpilotGreat service
Whole process was smooth from the beginning to the end. There was someone to assist if I needed help. Charlie was very helpful during the viewing and Liz was brilliant throughout the whole process.
5/5
TrustpilotI had great experience with ocean…
I had great experience with ocean estate especially Charlie bird she guided me very well at every step.
5/5
TrustpilotReally Helpful!
Really happy with how seamless the process of getting our new rental property has been from Ocean! A special shout out to Kyra who was really friendly and helpful on our viewing and helped us through the process into getting our new home :)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
OCEANS PROPERTY MANAGEMENT LTD's Hove office has 1,641 reviews across two platforms: 64 on Google, 1,577 on Trustpilot (across the whole business).
OCEANS PROPERTY MANAGEMENT LTD Hove is rated 4.8 out of 5 across all 1,641 reviews, and 4.1 out of 5 on Google from 64 reviews.
OCEANS PROPERTY MANAGEMENT LTD Hove, 27, Western Road, Hove, BN3 1AF.
