5/5
TrustpilotLily was great to work with
Lily was great to work with. She communicated well and helped us find a flat that was perfect for our needs. I’d recommend this company and her services.
Trusted Agent profile · Hove
OCEANS PROPERTY MANAGEMENT LTD Hove reviews
★★★★★
1,663 reviews across 2 platforms
27, Western Road, Hove, BN3 1AF
OCEANS PROPERTY MANAGEMENT LTD's office in Hove, at 27, is rated 4.8 out of 5 across 1,663 reviews on two platforms, including 65 Google reviews rated 4.1.
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Reviews
Every review we hold for the Hove office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotMelissa Bell
Mel has been great with her communication throughout the process of the sale of the property for my clients. She is always available to talk to and responds to emails promptly. Thanks Mel for all your hard work
5/5
TrustpilotGreat advice on remortgage
Luigi and Tracey were of great help with our remortgage process; they used clear language, were attentive and prompt with their replies. Many thanks!
5/5
TrustpilotVery professional team
Very professional team. First class
5/5
TrustpilotAbu is awesome
Abu is awesome. He is very friendly and helpful . He always replies my enquiries about the property promptly. We couldn’t have secured our accommodation for next year without his help. I would like to give him a thumbs up !!
5/5
TrustpilotFaultless service from a very slick team
I have recently sold a number of properties through Ocean in Bristol - using both the Southville and Knowle branches.In each case the sales team have very actively marketed the properties, generating a considerable number of viewings which have led to strong offers in a short period of time.Throughout the initial sales process the agents were comprehensive in their reporting of the offers and on the situation of each of the potential buyers.On accepting the offers the sales process was passed on to a Move Manager who kept things moving along.This combined with using the in-house legal team led to a very slick and integrated operation.An online portal and regular reports kept me up to date with how each sale was going.Overall the process was faultless and a credit to all involved.
5/5
TrustpilotI have experienced a lot of different…
I have experienced a lot of different estate agents and Georgia from Ocean was one of the best. She was incredibly helpful throughout our viewing answering all questions. A very friendly personality and made the viewing an enjoyable experience despite the stresses of the current rental market.
5/5
TrustpilotI highly recommend Ocean Agency
I highly recommend Ocean Agency, as well as their agent Jack Evans, who was quick and helpful in helping us with our rental.
5/5
TrustpilotSaved thousands in commission compared to rival company and great experience and service.
Went with Ocean due to them charging less commission than another well known agent that is popular in the area. A small team sold the house as opposed to an individual agent but it worked well, one came out to meet us, two others did the viewings and then the 4th person made sure everything ran smoothly post offer. It was really valuable having a dedicated person to chase agents, solicitors and other parties. Offer received for full asking price within 3 weeks of going on the market.
5/5
TrustpilotI have recently purchased & sold a property
I have recently purchased a property and also sold a property 6 months apart and Ashleigh at South Ville Conveyancing made everything so easy for us, she helped when I had Questions and responded quickly. great person & company to deal with, would highly recommend
5/5
TrustpilotMelissa is a delight
We dealt with Melissa in Oceans Westbury-On-Trym branch. She assisted us with our purchase, despite it not being the most straight forward purchase (at no fault of Ocean) Melissa was very professional, helpful, patient and a delight to work with. I would highly recommend Melissa to anyone looking to purchase their next property.
5/5
TrustpilotThe best of the best!
Livia C from the Bradley Stoke conveyancing team ensured we received the best customer service we’ve ever had! Livia & all of the Ocean team are responsive, fast, polite and provide an excellent service. We knew exactly where we were throughout the house purchase and they were constantly chasing when the sellers were slow to respond - an entirely stress free process for the first time! We have recommended to all of our family and friends that they use the Bradley Stoke branch for conveyancing in the future.Thank you again
5/5
TrustpilotWe recently used Ocean for the sale and…
We recently used Ocean for the sale and purchase of our home. Lily and the team were brilliant from start to finish. Always in contact to keep us up to date and contactable about any info needed. We couldn't recommend them enough.Sam and Jane
5/5
TrustpilotBrilliant mortgage advice
We had a great experience with Ocean. Simon was readily available for any queries we had during the process and always communicated any updates swiftly. He actively scanned the market to make sure he got us the best mortgage rate possible. Brilliant.
1/5
TrustpilotNot sure I would use again
We sold through Ocean, but the buyers were using Ocean solicitors. At quite a few points we had to remind them that they were working for us not the buyers as they seemed to jump when the buyer said anything.
Agent replied · 25 December 2024
Thank you for your feedback.Whilst we will be as accommodating to buyers as needed to ensure that we can successfully progress a sale through to completion, we are always very aware that we represent the seller. Our responsibility is to professionally accommodate all interested parties in what can often be a complicated transaction to ensure a successful outcome for our clients. In this instance, following the survey results, there were several points raised that the buyers wanted to investigate. This took some time to resolve and we assisted where possible, whilst keeping you regularly updated, on occasions daily.We’re pleased for all involved that the sale successfully completed.Regards, Ocean
5/5
TrustpilotThank you Will!!
Ocean went above and beyond to ensure that my rental journey was smooth and stress-free. Their communication was outstanding throughout the entire process. Thanks to to Will in particular who promptly answered all of my questions and kept me informed at every step of the process
5/5
TrustpilotTracey and Luigi - The remortgage dream team!
Tracey and Luigi recently took care of our recent remortgage. Their guidance was best in class, their customer service impeccable and everything was just effortless and proactive on their part. So many places try to just excel in one area such as expertise or the customer service, but between Luigi and Tracey, they've got both covered already. When this new fixed rate comes up to expiry, I'll be contacting the team again for sure. Thank you very much!
5/5
TrustpilotEvery company needs a Thomas Seabourne
Every company needs a Thomas Seabourne. Customer Service second to none and always goes above and beyond the call of duty.Polite, available on the phone, quick to respond and empathetic and not bvious pride in his work.Thank you Thomas.Tim & Sue BS4
5/5
TrustpilotFriendly, happy estate agent
Chris came to value our property - we chose him as he was friendly & not pushy at all. A lot of other estate agents we discovered around BS9 would say “if you were on the market with us, it would put you in a better place if you wanted to bid on one of our other properties.” No mention of any of this from Ocean.Sam our sale agent was always happy and positive - extremely pleasant to deal with. He had great energy & you can tell he enjoys his job.Tanya who was in the final stage was great at keeping us informed about the chain & very friendly & explained the process well.
1/5
TrustpilotThe actual selling of the house went…
The actual selling of the house went well but the management of the process itself regarding advice and support was very poor. They are equipped when it’s an easy sale and all ok but were rather found wanting and it was as if we were an annoyance when asking for updates and managing the chain.Will not use these again
Agent replied · 14 June 2024
We appreciate your feedback, both positive and negative, it can always help us further streamline or improve our service. However, on this occasion, in the interest of full transparency, as is the reason for a 3rd part review site, we do not believe that your one-star review is justified. Your case file has been reviewed by our Sales Director. We believe that the team, including our highly experienced Move Managers, made every effort to achieve an exchange of contracts as soon as possible, as is our goal for all clients. Your buyer was in fact ready to exchange well within the current average time frame.We have Move Managers in each of our sales offices specifically to ensure the best possible customer care in what can often be a stressful and complicated time for all parties. The delay in this instance was caused by an investment buyer at the bottom of this chain. The whole team were involved with this sale and exhausted all possible means to expedite the matters via the estate agents and solicitors they were able to do so. It is clear from the comprehensive records that the office kept you informed of the progress, sometimes several times a day. It is disappointing the sale did not progress as swiftly we all may have hoped or expected, but hope your onward move has gone well. Thank you again for your feedback.Ocean
5/5
TrustpilotGreat experience
The team at Ocean Shirehampton were excellent, very friendly and were there to hold my hand through the whole process of buying my first house. Ocean Bradley Stoke had my solicitor and I also experienced excellent service and friendly communications. Would definitely recommend Ocean to friends.
5/5
TrustpilotExcellent service and support
Excellent service and support from Elizabeth and colleagues particularly through a rather tricky final phase of our sale.
5/5
TrustpilotOcean ,it,s the best team that I know
Ocean ,it,s the best team that I know , every person is so special and helpful, they will look for you to have the dream house for you ! Thank you Ocean and I'm really grateful!
5/5
TrustpilotGreat experience with Simon Lack.
Great experience with Simon Lack and Tracey Green. Have used them for our last two mortgages. Wouldn’t dream of going anywhere else. Simon is knowledgeable, personable and prompt. Happy customers.
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