5/5
TrustpilotGenuinely nice staff
Sam & Sadie and all the staff at Shirehampton were a pleasure to work with. They were friendly, professional and always available during the whole process of selling and buying with Ocean.
Trusted Agent profile · Hove
OCEANS PROPERTY MANAGEMENT LTD Hove reviews
★★★★★
1,680 reviews across 2 platforms
27, Western Road, Hove, BN3 1AF
OCEANS PROPERTY MANAGEMENT LTD's office in Hove, at 27, is rated 4.8 out of 5 across 1,680 reviews on two platforms, including 82 Google reviews rated 4.1.
Reviews
Every review we hold for the Hove office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotLack of communication
Lack of communication. Lack of response to phone calls, being told the named person was out of the office. The sale only progressed once I stated I wanted the property to be relisted. Very poor service.
Agent replied · 25 December 2024
We are sorry to hear that you were not satisfied with our service. This is disappointing and very surprising to us, as we have received many positive reviews from our clients on Trust Pilot, not least for this office and team.We are an independent agent with 40 years, and we always strive to provide a positive moving experience for our customers, as we know how stressful it can be. We are very proud of our reputation and our customer satisfaction.After reviewing the file we can see consistent communications throughout the process with all key stakeholders involved. We are sorry that there were occasions when the person you wanted to speak to was not available, however, we can see that whenever you contacted us you were contacted straight back, usually within a few working hours.We understand the delays with the process can be frustrating and are aware that communication is key. We take your comments on board and always look to improve our service. Wishing you the best.
5/5
TrustpilotLiam from the Bradley Stoke Branch
Liam from the Bradley Stoke office was extremely knowledgeable and helpful. I would recommend him to others. Thank you Liam.
5/5
TrustpilotGreat service
Luigi, Tracey and the team have been fantastic! Sorted our mortgage with ease and always kept us updated. Would highly recommend!
5/5
TrustpilotVery helpful team
The team at Ocean were extremely helpful in answering all our questions and were very quick to respond to any emails we sent.There was lots of paperwork to complete, which was somewhat confusing and stressful at times, but the team at Ocean helped guide us successfully through the process.Rob
5/5
TrustpilotGreat service!
From start to finish Ocean property were amazing. Stephanie and her team dealt with our purchase and sale, kept us well informed and remained professional and polite throughout. Thanks again!
5/5
TrustpilotOcean Estate Agents are an excellent and efficient Property Letting CompanyLetting
I asked Ocean Estate Agents to find me tenants for a flat I own in Bristol.They responded immediately and asked me to submit information and relevant documentation.Within a few days they had found me tenants.They informed me of all the regulations required for letting out the flat. They inspected the property immediately. They obtained Tenancy references for the tenants and organised the Tenancy Agreement.They were very cooperative in every aspect and answered every question I asked.I could not be more satisfied with this efficient and experienced Company and highly recommend them.
5/5
TrustpilotAbsolutely recommend it!
We were very happy with Ocean’s service in helping us looking for a new flat around Bristol. Everything went smoothly. Big thanks to Tommy from Ocean Southville for his support and availability all along!
5/5
TrustpilotReassurance for first time buyers
Melissa has been really communicative throughout the process - as first time buyers it's been really reassuring. She's shared our excitement - and our disappointment when things haven't gone to plan and has helped talk us through some of the finer details when we weren't sure.
5/5
TrustpilotUsed Ocean estate agents for renting a…
Used Ocean estate agents for renting a flat, very quick and efficient service. Will has been great the whole way through!
5/5
TrustpilotGreat communication
Really good first impression of Ocean, the team seem great and both Amelia and Annabel were very helpful, responded to emails quickly and were easy to get hold of. I was really excited to find my property application successful and the move in process with them has been professional and easy.
5/5
TrustpilotRecommend Tom and Jordan at Ocean 5 star service
Tom and Jordan at Ocean were excellent, very professional but friendly as well. They kept me updated at every step. Also the systems for uploading information were easy to use.
5/5
TrustpilotEstate Agent Review
Joshua was very helpful in answering our questions about the whole process. He was also very talkative and helpful while we had our house viewing which we found very appreciative. He was very nice and made us feel comfortable overall.
4/5
TrustpilotVery good service
Very good service. Everything seemed effortless & Claire was always happy to help. Reasonably priced compared to others. Would definitely recommend & would use them again.
5/5
TrustpilotJenny was exceptionally helpful!
Jenny was very attentive, helpful, responsive and polite throughout the whole journey of me buying my first home. She was the glue between all parties when sometimes things proved challenging in communicating between stakeholders - Jenny was on it at all times. Thanks so much!! :)
5/5
TrustpilotOcean Estate Agents Letting’s Team in…
Ocean Estate Agents Letting’s Team in Downend stepped in late for the search for new Tenants. They immediately provided a fast and effective letting service for me with a successful outcome achieved within a week.Many Thanks Terry
5/5
GoogleShe is very helpfully and friendly
Agent replied · 16 April 2026
Thank you so much for taking the time to share your experience
5/5
TrustpilotTanya was really helpful dealing with…
Tanya was really helpful dealing with me when I am living in Australia. She has been very supportive and explained everything clearly to me as we have gone along. Thank you!
5/5
TrustpilotA big thank you to Ella Peacey and…
A big thank you to Ella Peacey and Debbie West and everyone involved for making the communication and the whole purchasing process easy and nice. They responded to all of my questions immediately and kept me updated with the process. Thanks!
5/5
TrustpilotAn absolute pleasure to deal with and…
An absolute pleasure to deal with and made our house purchase really straightforward. The one thing that really sticks with me is the constant communication throughout. Thanks Ocean.Carly and Ryan
5/5
TrustpilotSouthville branch mortgage
Luigi and the team has always been able to help and when was time to remortgage he tried to find the best deal. It’s the 3rd time remortgaging with the team and we would for sure recommend them.
5/5
TrustpilotKayla made the lettings process…
Kayla made the lettings process incredibly straightforward from start to finish. She ensured everything was handled professionally and all deadlines were met to get the tenants moved in as quickly as possible.I would highly recommend her and her team. Thank you!
5/5
TrustpilotThank you
We had a great experience finding our new home with Ocean Shirehampton . From the beginning they were very professional and helpful . Just wanted to say thank you so much to whole team especially Chris and Tanya for helping us overcome this process❤️
2/5
TrustpilotLost out on a significant amount of…
Lost out on a significant amount of money as the solicitors did not put through mortgage payment redemption in time. It's a shame that you have to constantly chase them to do what seems to be everyday parts of their role. Getting information from them is like extracting blood from a stone. If you're happy to email them every day then you should go with these guys as they did give us a decent rate in comparison. You get what you pay for.
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