5/5
TrustpilotThe service provided was excellent
The service provided was excellent, and the team was extremely helpful.
Trusted Agent profile · Hove
OCEANS PROPERTY MANAGEMENT LTD Hove reviews
★★★★★
1,663 reviews across 2 platforms
27, Western Road, Hove, BN3 1AF
OCEANS PROPERTY MANAGEMENT LTD's office in Hove, at 27, is rated 4.8 out of 5 across 1,663 reviews on two platforms, including 65 Google reviews rated 4.1.
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Reviews
Every review we hold for the Hove office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotI recently re-mortgaged my property and…
I recently re-mortgaged my property and have very little understanding of what is involved. But the team at Ocean kept me informed, helped me understand the process and answered my many questions. They were simply amazing. They did everything they could to help me get the best rate in a very challenging market. Thank you!
5/5
TrustpilotBest mortgage advisor
I had an excellent experience with Luigi Lattuca as my mortgage advisor. He was professional, knowledgeable, and always available to answer my questions. His guidance made the entire process smooth and stress-free. I highly recommend Luigi Lattuca from Ocean Mortgages for anyone seeking mortgage advice.
5/5
TrustpilotAbu was great throughout
Abu was my contact and arranged the viewing for the property quickly. Prompt viewing and quick communication after I decided to secure the property. Abu was very helpful throughout and the process from ocean in referencing and documentation was online very easy and straight forward to complete. Overall very happy with the service and lettings process.
5/5
TrustpilotGreat experience all round!
Tracey made the experience great for Sam and I. Whenever we stumbled upon a hurdle during the remortgage process, Tracey was always there to support and guide us through with the relevant information. Receiving regular updates of the remortgage process was also reassuring as it was Sam and I’s first time going through the remortgage process.
5/5
TrustpilotSarah was so helpful when I had queries…
Sarah was so helpful when I had queries about our house and getting our deposit back. She was good at responding promptly and was so lovely when I spoke to her on the phone! Overall I had a wonderful experience!
5/5
TrustpilotExcellent and helpful
Straightforward and efficient, Ocean Estate Agents made the viewing process simple. Many thanks to Will Jenkins who showed us round and has continued to be responsive and supportive with all questions and concerns we have. Would definitely look to use them again in future!
5/5
TrustpilotGreat service and efficient staff
I've been dealing with Ocean since I purchased my property from them in 2022. I would like to thank Samuel Bonizzi, Joshua Jackson and Abu Miah for all their assistance in helping me manage my property. You've all been very professional and helpful. Keep up the good work.
2/5
TrustpilotJust as we had finalised our Natwest…
Just as we had finalised our Natwest information requests for the mortgage, two new entities popped up without any prior warning - Integrar & LMS. To this day I'm still not clear who they are and what role they played. It would have been appreciated if Ocean could (a) have give us some prior warning, and (b) helped us understand the interrelationships. At one point there was us, Ocean, Natwast, LMS & Integrar all involved - bonkers. The whole mortgage circus is utterly ridiculous and a terrific waste of time
Agent replied · 14 June 2024
Thank you or your feedback, we are of course disappointed to have received a negative review of our services. This was the 3rd remortgage we have had the opportunity to complete for you. We were pleased with the timeliness and outcome of the application in this somewhat tumultuous mortgage market, please be assured we did our upmost to maintain the high level of service you have become accustomed. Our processes were unchanged on this occasion, our team continue to prioritise updates and report on progress at each stage of the application. Integrar were appointed by the mortgage lender Nat West, we communicated to you that you would hear from a solicitor when the mortgage offer was issued. As in your previous remortgages, a solicitor is appointed by the lender to act on their to transfer the mortgage across from your previous lender. LMS are a conveyancing firm that oversee the appointed solicitor. Apologies if that was not clear.Regards, Ocean.
5/5
TrustpilotOutstanding Conveyancing Service
We would not hesitate in recommending Ocean Property Lawyers to any person seeking conveyancing.The service at every stage was excellent. We were always kept informed despite there being a few problems which Claire resolved swiftly, efficiently and professionally: and was always available to answer our concerns.Claire is the very best - approachable and friendly.A massive thank you.Anne and Tom Paine
5/5
TrustpilotGreat overall experiance
Linda Cox and the team at Ocean are the best. Sorted the sale and purchase of our new home so efficiently and thoroughly. Felt she was really communicative throughout the process and generally a lovely person to deal with. Second time using Ocean and I wouldn't use any other solicitor if I moved again.
5/5
TrustpilotFound a new place few days after…
Found a new place few days after searching. Jack was such a great help with quick and simple communication. He provided very professional and excellent service. Will gladly use their services again in the future.
5/5
TrustpilotGreat!
Charlie and the team at Ocean have been great from start to finish! Have made the journey for me and my partner very easy and enjoyable. Far better than anyone else within the area!!
5/5
TrustpilotOcean Southville did a fantastic job at…
Ocean Southville did a fantastic job at selling our house. I would recommend them to anyone. In particular the move manager helped push everything along and kept our chain together despite many ups and downs! They were positive and helpful from the beginning to end. Thank you Ocean,
5/5
TrustpilotWe had a great experience viewing a…
We had a great experience viewing a property with Claire, she was very thorough and friendly
5/5
TrustpilotOcean Filton
This is a well run, well managed branch, everyone involved is up to speed with what's happening.We had to have a lot of faith with the advice and decisions being taken, but it certainly paid off.Big thank you to Adam and the team for getting us through what is always going to be stressful time. Many thanks.
5/5
TrustpilotProfessional
The staff were helpful, friendly, and professional. Joe Rictie was the first member of staff who dealt with the selling of my property. He was polite and was always able to any questions I had. Lisa also was on board with everything. I would recommend Ocean in Downend
5/5
TrustpilotOcean are absolutely fantastic
Ocean are absolutely fantastic. Every member of staff is helpful, friendly and quick to answer any questions or queries. They made the whole process as smooth as possible and always answered the phone and emails. We are now happily settled in our new home and it wouldn’t have been possible without them. Thank you Ocean!
1/5
TrustpilotDissapointing and distressing - would never rent with them again
I am not someone who usually leaves negative reviews however the distress caused by my experience with Ocean has led me to feel it is important to inform others of my time.The difference in Oceans service from the initial viewing of the property (where they encourage you to then leave a great review, mentioning the agents name as they get rewards for the most positive reviews) to then living in the property could not be more different.From the moment they have your money the service is aweful.From simple moving in issues, to flooding of the property due to poor plumbing work, where their solution rather than sending someone out to fix the issue is to suggest you just sleep somewhere else because the bedroom was full of water. There are so many examples I could give including; overflowing sewage from previous tenants that until quoting laws they refused to send an engineer out to assess, broken gas boilers that they send an email with instructions to try and fix ourselves, no hot water...I could go on and on...All these issues, if you do get a response will say they will send someone out to look. This would then become a repeating cycle of no one attending the property and eventually, if you are lucky, they send out the property's engineer/maintenance person.When I say engineer, they send the same man out no matter what the issue (who by his own admission has no training and is actually employed by the landlord to manage the building of his new properties), therefore it is no surprise that if 'fixed' after months of chasing, the issue then just reoccurs.I lived in the property for nearly 2 years and had mould, dodgy lighting and numerous other problems from the day I moved in that was still not resolved by the time I moved out despite regular chasing.The communication was shocking, apart from when Ocean wanted something from you in which case they would hound you with calls and expect you to go out of your way to rectify their mistakes. For example, their loss of their copy of the key for my property meant that they needed me to get them a copy by 17.00 the same day, an expense they did not reimburse.There wasn't an excuse they didn't give for their poor service, the main one being that they were waiting for the landlord to respond but if they didn't hear from him they would hire out to a specialist. Safe to say this never happened.This whole experience was then capped off when moving out. I had zero contact regarding the return of my deposit. I had no information given to me regarding any deductions from their assessment once I had moved out and every time I emailed or called, the person dealing with my property wasn't in the office and they would always claim to email me the next week with a follow up. 5 months later and still no return of deposit (I understand this is also due to the landlord) and little communication from ocean, I have had to raise a dispute through the Tenancy Deposit Scheme. No surprise to hear that my deposit was returned in full due to no response from the agents or landlord.I could not be more disappointed since going from a positive viewing to rent out the property to the regular stress and horrific agents that Ocean are. I would never rent a property with them again.
Agent replied · 14 June 2024
Thank you for your feedback. First and foremost we must apologise for your inconvenience, it has clearly been a frustrating and disappointing tenancy. Your experience has certainly not been to our usual high standards. Regarding delays in resolving the various property issues experienced. Sadley and very frustratingly we were not able to use Ocean Property Management’s preferred contractors. Ocean manages thousands of properties across Bristol, the vast majority of Landlords allow us to utilise the skills of many vetted, qualified contractors. These contractors are frequently assessed for satisfactory job clearance, response times and customer services standards. As is the case in point, their service reflects on Ocean Lettings and Management. Unfortunately, your landlord insisted on using his own contractor as you have described. We were not authorised to instruct any further works until all matters were assessed or repair attempted by this person.However; it is clear communications were not as we would have expected. We set high expectations of our Portfolio Managers to maintain the highest levels of updates and feedback as this is most often the priority when dealing with maintenance matters. Sadly a similar situation occurred in regard to the deposit, a response was not received by both yourself or Ocean from the landlord. Fortunately the tenant deposit scheme performed as it should and you received your full deposit, again apologies we were not able to expedite this matter, and if communications were not sufficient. We are confident this is an extraordinary case and far from the usual level of service experienced by tenants of our managed properties. However; a further review of your tenancy is now underway by a Director to clarify what could have been performed to a higher standard, or indeed more frequently/timely.Thank you again for your feedback, Ocean.
5/5
TrustpilotThanks to Chantelle the experience of…
Thanks to Chantelle the experience of looking for a flat has been less stressful.She knew how to understand our needs and according to the price and area we were looking for.She was available, kind and has helped us in everything we have needed. We felt supported and catered for the whole time.I recommend her 100% 😍Thank you once again, Chantelle, it's been a pleasure meeting you!
5/5
TrustpilotGood for rental
I worked with Lily and Naomi and they were really helpful from the moment of making enquiry. They helped and supported us though all application process and now we have the keys. Highly recommend, they are great!
5/5
TrustpilotGreat service
Very professional and competent. The whole letting process was smooth and worry-free.
5/5
TrustpilotGood communication
Good communication, very efficient and made the sale process go smoothly.
5/5
TrustpilotSwift Response to finding suitable tenants…
Response to finding suitable tenants was very swift and Jemima was very keen to give us plenty of information. We preferred a couple to come in and chose one of the first few who meet the required refernces.As previously, pleased with the service
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