5/5
GoogleSandra and Jason are a credit to this company. They were phenomenal and incredibly helpful. Nothing was too much to ask. Superb customer service.
Trusted Agent profile · Hove
Big Yellow Self Storage Co Ltd Hove reviews
★★★★★
279 reviews across 1 platform
270A Old Shoreham Road, Hove, BN3 7EG
Part of Big Yellow Self Storage Co Ltd, see every office.
Big Yellow Self Storage Co Ltd's office in Hove, at 270A Old Shoreham Road, is rated 5.0 out of 5 across 279 reviews on 1 platform, including 279 Google reviews rated 5.0.
Reviews
Every review we hold for the Hove office, from every platform, shown as written. First names only.
Google5/5
GoogleStaff incredibly helpful and informative. Never rented storage unit before but everything catered for so efficiently. Very easy to come and go with trolleys readily available to transport items to storage unit via lifts.
5/5
GoogleThe storage is really clean and it looks really secure. Super friendly and helpful staff. Patrick and Kelsey have been lovely and made sure to explain everything.
1/5
GoogleBe careful! 15% increase in rent after 3 months months, they get you in with an attractive rate then change the costs, I assume in the hope that you can’t be bothered to move. Very poor customer service in my book.
5/5
GoogleThank you massively to Kelsey, Sandra, Jason and Patrick for your exemplary customer service over the past year. You have shown helpfulness, kindness and compassion at every interaction and you always made me feel safe and respected.
5/5
GoogleThe team here are absolutely sensational. Really kind and helpful. They make things so simple its unreal. The best experience I have had using any storage facility, and I have used many. Highly recommend.
5/5
GoogleI can honestly say I have had a perfect experience with Hove Big Yellow. I was seen by Patrick, he was professional, careful and helpful with any and all explanations, all my questions were answered very satisfactorily. Thanks
5/5
GoogleVery friendly staff and efficient check in process, very pleased with the storage space we rented. Would recommend!
5/5
GoogleLauren, Kelsey and hasan are brillante. Very kind and helpful. And having a storage ans office at the same place is really handy.
5/5
GoogleBrilliant service made even better by the friendly and efficient team. Such an easy process to downsize a storage unit, amend and update a contract and make any changes. Highly recommend.
5/5
GoogleThe customer service here is incredible. Every member of the team I spoke to was friendly, knowledgeable, helpful and professional. I'll definitely be using Big Yellow Storage again in the future.
5/5
GoogleAmazing staff, patrick and kelsey ...very polite and extremely helpful, building and storage was everything you could want very secure and easy for anyone to do would highly recommend it 👌 very pleased 😊 …
5/5
GoogleA great service and all of the staff were very friendly. Thanks for all your help.
5/5
GoogleExcellent secure storage facility staff are knowledgeable and very helpful. Highly recommended.
5/5
GoogleSo far so good, just deposited stuff and all good.
5/5
GoogleStaff are so friendly and helpful. Best decision made signing up at Big Yellow.
5/5
GoogleGreat bunch of people always nice to chat to Kersey Jason Patrick and Sandra they are always ready to help if needed
5/5
GoogleVery organised helpful friendly staff Kelsey, Sandra, Jason and Patrick are all great
5/5
GoogleVery helpful service. Sandra the manager on check in Kelsey has helped me twice with a lock issue and my check out today. Very helpful and always very friendly.
5/5
GoogleEverything at Big Yellow was made super easy by Jason. The facility is clean, easily accessible and easy to use. And there was a nice space to park my bike!
5/5
GoogleVery well managed by staff. Excellent customer service. All possible questions answered. My only suggestion would be more signage in the storage area for the specific lockers and lift.
5/5
GoogleAmazingly lovely people at this big yellow! Expect a warm welcome and helpful staff! Easy check out process. Plenty of trolleys for moving. Plenty of parking spaces ..
5/5
GoogleIncredible customer service, friendly staff Quick and efficient
5/5
GoogleJason couldnt have been more helpful, the facilities are top notch but particularly his service was 10/10
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