1/5
I am totally discussted with the…
I am totally discussted with the requirements that needs to be done fir a refund. I make it sound so easy but no dr is going to take time to write a letter. and u guys report their findings!
Trusted Agent profile · Hove
★★★★★
301 reviews across 2 platforms
135-137 Dyke Road, Hove, BN3 1TJ
AR Lettings's office in Hove, at 135-137 Dyke Road, is rated 4.7 out of 5 across 301 reviews on two platforms, including 199 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for AR Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Hove office, from every platform, shown as written. First names only.
1/5
I am totally discussted with the…
I am totally discussted with the requirements that needs to be done fir a refund. I make it sound so easy but no dr is going to take time to write a letter. and u guys report their findings!
5/5
Leonor has been exceptionally helpful in my property search. Although my first application was unsuccessful, she kindly offered me feedback on my application. She has been helpful in sending me similar properties as and when she hears about them. I haven't landed in a home yet, but I am very pleased with the service so far.
Thank you for your positive comments and feedback.
5/5
Five star treatment from Adam Denton at AR Lettings earned as follows: 1st star for promptness - Adam made an appointment and kept it, without delay after I approached him about letting my newly-purchased property in Hove; 2nd star for expertise - he assessed my property precisely and was realistic about anticipated rental; 3rd star for not giving smooth sales talk - he offered me a reasonable expectation of prompt interest in renting my property and, true to his word, I had my tenants move in within two weeks; 4th star for minimum of fuss and paperwork - once I had agreed upon the tenancy, I was able to leave it all to Adam to arrange and settle; and 5th star for payment received - the first payment was in my account by the time the tenants moved in. Thank you Adam for really professional service.
Thank you Mr Howes for your kind words. I am glad we where able to find you such great tenants in such a short period of time. We pride ourselves on customer service and honest advice, and its nice to see that is appreciated and recognised. If there is anything else we can do for you, please let us know.
5/5
It was explained very easily to me and…
It was explained very easily to me and not rushed at all, a very polite young lady and if I wasn't sure about something she went over each part slowly and explained every aspect of the policy
4/5
I have rented with AR Lettings for the past 9 years and have been pleased with their approachability and service. The staff have dealt with difficult neighbouring tenants on my behalf, have taken ownership of mistakes on their part and are always ready to listen. I'd like to especially call out Lucy, Leonor, Bradley, and all the professional decorators (Neil!), plumbers (Asa/Richard/Tony from back in the day) and others who have helped when things break down. If I had my way, I'd be back.
1/5
Rented with a private landlord through AR lettings. We agreed a move out date (last day of the month) with Caroline and AR were informed. We gradually started moving belongings out of the flat a week before we were due to hand the keys back. Four days before the agreed move out date I was informed by AR that the landlord had arrived at the property without any notice and wanted us to contact her as she was going to throw away the remaining belongings in the flat. When I called AR for advice they said this was between us and the landlord and offered no help or mediation. My flatmate phoned Caroline and calmly explained that we had agreed to move out at the end of the month, but Caroline would not listen to her and shouted. I phoned her next and she was extremely aggressive, would not let me speak and reduced me to tears. She told me my belongings would be taken to the tip. I had to leave work quickly in the middle of the day to make sure this did not happen, and upon arrival to the flat (which I still had keys for and had not fully moved out of) many of my items were in bin bags. I took away what I could but tried to leave as soon as possible as I was scared. I have never experienced anything like this in my life after renting for 15 years. AR were extremely unhelpful, and work with unprofessional and threatening landlords. I would not recommend dealing with this company.
5/5
Gracie Moorhead at AR Lettings.has been amazing! Gracie is polite, friendly and has been extremely helpful. She helped me secure a stunning property and I will be forever grateful.
1/5
Not a real review site
Not a real review site. They consider facts to be defamatory. How am I supposed to leave a review when EVERYTHING I say is considered defamatory? When companies scam you, everything you say about them can be considered defamatory if you talk about how they scammed you. This site makes absolutely no sense. How am I supposed to leave an honest review when you consider absolutely everything defamatory. It seems TrustPilot is only there for good reviews. You will never get honest reviews from TrustPilot. Honest reviews are removed if they hurt someone's feelings.
5/5
I definitely recommend AR Lettings. I have been their client for 6 years, and I wouldn’t hesitate to rent with them again. They are very professional and approachable, and above all they support and help their clients all the way through. In my particular case, they defended my rights and didn’t give up until I received fair treatment. I am very grateful for all their effort and hard work.
5/5
Its lovely to have somewhere whose…
Its lovely to have somewhere whose opinion you can trust to give you truthful answers.
Hi there, Thank you so much for sharing your lovely review. We're thrilled to be a place where you can find truthful answers and make confident choices. Thank you -Darran, The Trustpilot Team
5/5
Amazing letting agent would highly recommend. AR lettings have been managing my flat for several years. They go way above my expectations. I don't have to worry about anything. There communication is fantastic and if I need anything they are able to find a solution. They find suitable tenants and ensure everything runs smoothly. If you want peace of mind and a problem free service then go with AR letting.
5/5
Would give more stars if we could! Thank you to AR lettings who have restored faith in letting agents for myself and my partner. Brad was patient and informative despite delays from another agent. We’ve been kept up to date throughout every step and have moved in to a clean, freshly decorated flat without any hassles. Thank you very much. We highly recommend AR Lettings :)
Thank you for your kind words. We hope you enjoy your lovely home.
5/5
I actually believe trust pilot is real…
I actually believe trust pilot is real now. And a good source of getting score on these companies. I think I trust you guys.
5/5
Glad to be here
Glad to be here! Found some good companies here but never had an account. Trustpilot is doing a great job by connecting consumer with service providers.
4/5
Good and bad.
I think In general you do a good job, but some companies just don’t give a dam about what people think of them, unless you make the public more aware of credit scores good as well as bad.
1/5
Very bad website
Very bad website, 3rd class app
Hi there, We want to make sure our platform works perfectly for everyone. Could you please edit your review to give us more information about your experience? We'd love to know what we can improve to make things better. You can check out our reviewer guidelines here: https://legal.trustpilot.com/for-reviewers/guidelines-for-reviewers Thank you -Darran, The Trustpilot Team
5/5
My experience, from arranging a viewing, to completing the paperwork, moving day and beyond has been delightful, organised and a giggle. Not only a welcoming, well-run and efficient letting agents. AR Lettings also has a warm and caring team who go that extra mile, and make you feel special. Thank you Bradley and Tyna for everything you do, a superstar duo.
Thank you ever so much for your kind words Matt, it was a pleasure working with you! :-)
5/5
Kisi ki bhi hai kya hai to comment on…
Kisi ki bhi hai kya hai to comment on this email and photos to the day today is used in
5/5
Now i can say that this platform is…
Now i can say that this platform is probably the most easy to use and amazing of them all!
5/5
I have had only exceptional service from this letting agent. They have made the whole process of moving and finding the right property, so easy and stress free! Amazing team, super helpful, and quick to help and support. So so happy with their service. Thank you! Would recommend everyone to use them! Awesome 🙌🏼 …
5/5
Renting through AR Lettings has thus far been an absolute breeze! The team have been very responsive and clear with their instructions. The referencing process was the quickest I have every experienced (especially as a self-employed person) and on collection of the keys to our new home, Juliette was very informative and pleasant to work with.PositiveResponsiveness
Thank you Charlotte for the review. From start to finish everything was efficient. We are glad you love your new home.
2/5
Trustpilot removed my honest review…
Trustpilot removed my honest review calling out poor service, claiming it violated rules, but it was just the truth. Interestingly, similar bad reviews from others are left standing. Could it be that companies flag aggressively when they're drowning in negativity? Frustrating, as this undermines trust. I continue using the site for checking sellers, though.
5/5
I have recently rented a property through AR Lettings with the help of their agent Zuraya. From the moment I started interacting with them it has been smooth sailing and an absolute breeze. The property is in immaculate condition, the communication from Zuraya has been clear and when needed helpful and encouraging. I cant recommend this agency enough by far one of the best in Brighton
5/5
AR Lettings have always been thorough and attentive, prompt with their responses. Lucy has been a great help to me with my lease recently during some difficult personal circumstances, really grateful for everything!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
AR Lettings's Hove office has 301 reviews across two platforms: 199 on Google, 102 on Trustpilot (across the whole business).
AR Lettings Hove is rated 4.7 out of 5 across all 301 reviews, and 4.8 out of 5 on Google from 199 reviews.
Yes. In The Trusted Agent 2026 awards: AR Lettings, Hove won Trusted Agent.
AR Lettings Hove, 135-137 Dyke Road, Hove, BN3 1TJ.