5/5
TrustpilotPaperwork
Destini-Rikki handled the paperwork efficiently and kept everything clear and straightforward. It made the move-in process smooth. Thank you.
Trusted Agent profile · Hounslow
JOHNS&CO Brentford reviews in Hounslow
★★★★★
1,384 reviews across 2 platforms
192 High Street, Brentford, TW8 8LB, Hounslow, TW8 8LB
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JOHNS&CO's office in Hounslow, at 192 High Street, is rated 4.8 out of 5 across 1,384 reviews on two platforms, including 225 Google reviews rated 4.8.
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Reviews
Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGreat property manager
Michell Vasquez has been dealing with the any issues in timely manner. She and the team have been very helpful and professional, very happy with the service.
5/5
TrustpilotThank you Destini-Rikki…
This to say thank you for Destini-Rikki for the service provided. So good to deal with this professional.
Agent replied · 24 December 2024
Thank you for your kind words about Destini-Rikki. We’re pleased she provided you with great service!
5/5
TrustpilotBrooke Nickless provided excellent…
Brooke Nickless provided excellent service for a fix needed in my flat. She was attentive and incredibly helpful, making the process smooth and stress-free. Highly recommend her for outstanding customer service. Five stars!
Agent replied · 27 October 2024
Hi Jose,Thank you for taking the time to leave this review. We'll be sure to pass this feedback along to Brooke, we're sure it will be a perfect end to her weekend!
5/5
TrustpilotPleasure dealing with Amy
Pleasure dealing with Amy, easy to deal with kept me up to date with everything and was very professional throughout the period of securing my apartment.
Agent replied · 27 October 2024
Hi Kyle,Thank you for leaving this feedback. We'll be sure to pass your kind words along to Amy, and we wish you all the best in your new apartment.
5/5
TrustpilotVery good agency!
A big thank you to agents Sam, Rachel and Vicky for such quick operating work with housing help and move in process!
Agent replied · 27 October 2024
Hi Dalila,Thank you so much for your glowing review! We’re thrilled to hear that Sam, Rachel, and Vicky were able to provide such efficient and helpful service during your move. We understand how important it is to have a supportive team when going through the process, and it’s fantastic to know that they made the experience quick and smooth for you. Please don’t hesitate to reach out if you need anything else!
5/5
GoogleI was in touch with Sonia for a property I was interested in. She responded promptly and helped us view the property in a day. She was very thorough and had a lot of knowledge about the rental market and properties. She is professional and friendly. thanks again for all your help!
5/5
TrustpilotOn time responses and generally very…
On time responses and generally very helpful with any question I had! Not only helpful but all the encounters were very nice, polite and understanding!!Great experience!!!
Agent replied · 27 October 2024
Hi Stavri,Thank you for your review. We are pleased to hear our team's fantastic service shone through in all their interactions. Thank you for letting us assist you, and we hope to work with you again in the future!
5/5
TrustpilotSuper attentive and responsive service…
Super attentive and responsive service from Ryan McCabe and Candice Chan, always felt that they had our best interests at heart.
Agent replied · 27 October 2024
Hi Felix,Thank you for your feedback! We're so pleased to hear that Ryan and Candice provided attentive and responsive service, always keeping your best interests in mind. Our team strives to deliver a seamless experience, and your satisfaction is our top priority. We appreciate your trust in Johns&Co!
5/5
TrustpilotProperty Manager
Happy to have Sardar Berzo as my property manager. Very responsive and super helpful every time I need.
Agent replied · 24 December 2024
Hi Caue,Thank you for your feedback! Sardar will be thrilled to hear his responsiveness and dedication have impressed you. We’re glad he’s been able to assist you so well.
5/5
TrustpilotAndrew and team
Andrew, Rachel and the whole teamProvide an excellent service. Prompt , personal and tech enabled. Efficient and easy to deal with.
Agent replied · 27 October 2024
Hi Daniel,We greatly appreciate your recognition of Andrew, Rachel, and the team’s efforts. Delivering efficient service is important to us, and we’re thrilled we could provide that for you!
5/5
TrustpilotAwesome experience
I had the pleasure of interacting with Bethel and Martin and they made my apartment search and transition so smooth and easy. They were very helpful and have made sure I’m fully settled.
Agent replied · 27 October 2024
Thank you so much for leaving such a brilliant review. We’ll be sure to pass on your kind words to Bethel and Martin.
5/5
TrustpilotWe really appreciate Rachel Massey’s…
We really appreciate Rachel Massey’s help, she have helped us a lot throw these four months, she’s very nice :)
Agent replied · 27 October 2024
Thank you so much for your kind words! We’re glad that Rachel has been such a great help to you over the past four months. She’ll be thrilled to know how much you appreciated her support.
5/5
TrustpilotI chose Johns&Co as I'm a remote…
I chose Johns&Co as I'm a remote landlord and needed a professional company to support. Ivan and Leigh have been great and I'm very happy that I made the correct choice.
Agent replied · 27 October 2024
Hi Simon,Thank you for your kind review, we are happy we have proven to be the right choice for you. If you ever need any support do not hesitate to get in touch with us!
5/5
TrustpilotBethel had been very helpful and…
Bethel had been very helpful and professional, replying to any queries in a timely manner. As a tenant, very good service.
Agent replied · 27 October 2024
Hi Philippe,We're so pleased to hear that Bethel has been helpful and professional in addressing your queries promptly. We will be sure to pass your feedback along to him.
5/5
TrustpilotThe property got several maintenance…
The property got several maintenance issue but after Paris Parsooramen taken care of those, things are resolved finally, big thanks.
5/5
TrustpilotJohns and Co deliver a first rate…
Johns and Co deliver a first rate service. Rachel in Lettings management and Charlie deliver a top notice service. Highly recommend
Agent replied · 27 October 2024
Hi Will,Thank you for your fantastic feedback. We'll be sure to pass your kind words along to Charlie and Rachel. If you need any further assistance, we're here to help.
5/5
TrustpilotBetsy and Nicholas have been very…
Betsy and Nicholas have been very helpful and diligent in getting us a good tenant for our apartment despite some initial challenges with additional checks and clearance needed. Well done! I commend both of them for their professionalism and good outcome. Thank You Both 👍👏👏👏
5/5
TrustpilotAs a remote landlord
As a remote landlord, I have appreciated the professional support from Johns & Co team, especially that from Talal over the last few weeks.
Agent replied · 27 October 2024
Hi Simon,Thank you for leaving this feedback. We are pleased our team have been able to provide support, and we will make sure to pass your appreciation along to Talal.
5/5
TrustpilotAbida can always reply my email at the…
Abida can always reply my email at the first time. Abida can solve my questions effectively.
Agent replied · 24 December 2024
Thank you for sharing your experience! We’re delighted to hear that Abida’s responsiveness and problem-solving skills left such a great impression. We’ll be sure to pass along your kind words.
5/5
TrustpilotBethel Gamma
Bethel Gamma, a lettings administrator is responsive and helpful, she is crucial to a successful team
Agent replied · 24 December 2024
Hi Kobe,Bethel is indeed a crucial member of our team. Thank you for acknowledging his responsiveness and helpfulness!
5/5
TrustpilotSwift Response
Param, Thank you for your swift response in regards my enquiry.Its great to see that there are companies which takes customer care to the next level.Thank you!
Agent replied · 24 December 2024
Hi Lasma,Thank you for your positive feedback! We're thrilled to hear that Param provided you with swift and excellent service. Customer care is our top priority, and we're glad to have exceeded your expectations. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing us!
5/5
TrustpilotGreat experience as new landlord
We've been with Johns&Co for over a year now; we were new landlords. Excellent service - all queries answered and excellent systems for documents etc.Only one suggestion for even better: offer tax advice - this area can be daunting for newbies. (I would be willing to pay a fee for this.) Many thanks.
5/5
GoogleI can honestly say that Johns & Co is an estate agent unlike others I have known and I would thoroughly recommend them. Dominic Tennant and the rest of the team were super professional and knowledgable about the market. Dominic in particular was a pleasure to work with and knew the business and the area inside and out and went above and beyond to assist and explore solutions. Furthermore, without being pushy or salesy. They are definitely my agent of choice in Brentford and I look forward to doing business with them again next time.
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