Trusted Agent profile · Hounslow
★★★★★
1,384 reviews across 2 platforms
192 High Street, Brentford, TW8 8LB, Hounslow, TW8 8LB
Part of JOHNS&CO, see every office.
JOHNS&CO's office in Hounslow, at 192 High Street, is rated 4.8 out of 5 across 1,384 reviews on two platforms, including 225 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. JOHNS&CO Brentford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hounslow.
Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
5/5
TrustpilotI definitely recommend Johns&Co and…
I definitely recommend Johns&Co and working with Ellie-Mai Hannah as property manager was just amazing. She’s very responsive and super professional.
We’re thrilled to hear that working with Ellie was such a positive experience, and thank you for your recommendation!
5/5
TrustpilotVery helpful
I wanted to say thank you to this young chap eddy that helped me pick up my desk to my building as he saw I was struggling. Super helpful and kind
Hi Jason,Thank you for leaving this review. We often receive feedback on our team's prompt responses and efficient processes, but it is fantastic to hear that Eddy is exemplifying Johns&Co values through all his actions.
5/5
TrustpilotMy husband and I had ban amazing…
My husband and I had ban amazing experience working with Sania, Faid and Victoria. They went above and beyond at every stage of the letting process, offering exceptional support and guidance. Their professionalism and dedication turned what can often be a stressful experience into an incredibly smooth and pleasant journey.
5/5
TrustpilotI had a very pleasant experience with…
I had a very pleasant experience with John; they were very fast and responsive. Moving can be hard and stressful, so have someone who can ask you the most smallest questions too is the best relief. Also, I felt safe in the process. I had Sarah Ferreira and she was always helpful and made the experience better overall.
5/5
TrustpilotPriscilla Ogefere
Priscilla has been very helpful and accommodating dealing with our issues
5/5
TrustpilotAmber and Leigh
Great service from Johns&Co during our move into the new flat. Amber and Leigh have been incredibly helpful throughout the entire process.
Hi Mihaela,Thank you for your feedback. We're pleased to hear Amber and Leigh's assistance positively impacted your move in process, and we wish you all the best in your new home!
4/5
TrustpilotHassle Free
With the assistance, especially prompt replys, from Candice and Nicholas, hassles free for foreign investors like me
5/5
TrustpilotExceptional Services from Johns & Co
This is my second time to use the services of Martina and Candice from Johns & Co. There are good reasons why I used their services again and they did not fail me. I would highly recommend to anyone their professional and reliable services. If the chance arises, I am sure I would not hesitate to seek for their help again!
3/5
TrustpilotAt times information has not been…
At times information has not been readily supplied regarding the nonpayment of rent by our tenant, but Beverley Hutchinson-Woodruffe in the accounts department has been very helpful and reactive
Hi Tariq,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
TrustpilotA fantastic experience
A fantastic experience overall. I had many queries and concerns and spoke to a lady called Rachel. She was incredibly professional, patient with many of my questions and also signposted me to some resources to reinforce her verbal advice. My experience with this firm has been great and would recommend.
5/5
TrustpilotThank you very much Bryony Bowyer for…
Thank you very much Bryony Bowyer for being able to reach out to Nuaire about my product warranty when my equipment fails.
Hi Zheng,Thank you for your kind words. We're delighted to hear that Bryony was able to assist you with your product warranty. We always aim to provide support when needed, and we're glad it made a difference for you.
5/5
TrustpilotSaffron and Leigh are amazing…
Saffron and Leigh are amazing professionals that kept our process of moving in to our new home seamless. Definitely recommend !
Hi Aishwarya,Thank you for the recommendation! We’re so glad Saffron and Leigh could make your move-in experience so seamless. We wish you the best in your new home!
5/5
GoogleDear Sania, We'd like to pause for a moment to convey our gratitude for the outstanding service you've rendered during our recent real estate endeavors. Your remarkable patience, unwavering dedication, professionalism, and expertise truly shine through. You've consistently surpassed our expectations, going the extra mile to ensure that every aspect was meticulously handled. Thank you once again & thank you team JOHNS&CO!
4/5
TrustpilotMs Alexandra Ene
Ms Alexandra Ene replied to my enquiries promptly and tried her best to help me so I think she worked really well.
Hi Victor,Thank you for your feedback! We’re pleased to hear that Alex was prompt and helpful in responding to your enquiries. We look forward to continuing to assist you with all your future needs.
5/5
TrustpilotFrom my experience
From my experience, Johns & Co are the best to manage a vacant apartments in London , special thanks to my property manager Parma Virdee for the excellent customer services which exceed expectations.
Thank you for your 5* rating. We're delighted to hear about your positive experience with Johns & Co, especially with Param. We will be sure to pass your appreciation along to him.
5/5
TrustpilotHappy with Param as he follows-up with…
Happy with Param as he follows-up with the owners diligently on the request raised. He is prompt in response also.
Hi Shilpi,Thank you for your review! It’s great to know that Param’s diligence and promptness helped meet your needs. We’re here to ensure your experience continues to be as smooth as possible!
4/5
TrustpilotGenerally good
Generally good, but expecting a faster response speed and more comprehensive guide for moving in, such as utilities guide and inventory checks.
Thank you for your feedback! We’re committed to providing excellent service, and we’re sorry if we didn’t meet your expectations in this instance. Your feedback is valuable as it helps us refine our processes. To discuss further, please contact us at customercare@johnsand.co.
5/5
TrustpilotLara Robson is very professional and…
Lara Robson is very professional and friendly and I was impressed with her response.
5/5
TrustpilotLetting made smooth & easy!
Our team at Johns & Co have been great making the whole letting experience be easy and smooth. Whenever there's been a hiccough they are on the case with solutions. I have always found them very responsive and we are now on our fourth let with them. Brooke, Bethel and Princess have pulled it off again - many thanks!
5/5
TrustpilotVery good experience with the agency
Very good experience with the agency, in particular with our agent Bethel, always keen to help and providing solutions in a timely manner.
Hi Tiziano,Thank you for taking the time to leave this feedback. We are pleased to hear you had a positive experience with our agency and we will be sure to pass your appreciation along to Bethel.
5/5
GoogleI had a fantastic experience with JOHNS&CO. Their service was impressively competent and lightning-fast. Their agent,Mr. Mehdi, was instrumental in guiding me through the letting process with clarity and professionalism. Despite being overseas the letting process was made easy and convenient. He explained every step thoroughly, making the entire process seamless and efficient. I highly recommend JOHNS&CO, especially with Mr. Mehdi's exceptional service.
5/5
TrustpilotPaperwork
Destini-Rikki handled the paperwork efficiently and kept everything clear and straightforward. It made the move-in process smooth. Thank you.
1/5
TrustpilotCertainly the worst estate agency I’ve…
Certainly the worst estate agency I’ve ever dealt with during many years of expat life. Zero flexibility, all talks no action, and full of surprises. Don’t get ripped off. Start with an agency that actually works for you. Look elsewhere.
Thank you for informing us of your experience, we appreciate your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. Please could I ask you to contact us at customercare@johnsand.co with further information, so we can look into this matter further.
5/5
TrustpilotBethel & Brooke
Bethel and Brooke helped me find a lovely flat with a very quick turnaround. The entire process was as painless and quick as it could’ve been. Would recommend Johns&Co, and these two in particular.
Thank you so much for leaving such a great review. We’ll be sure to pass on your kind words to Bethel and Brooke.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. JOHNS&CO Brentford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hounslow.
