Trusted Agent profile · Hounslow
★★★★★
1,384 reviews across 2 platforms
192 High Street, Brentford, TW8 8LB, Hounslow, TW8 8LB
Part of JOHNS&CO, see every office.
JOHNS&CO's office in Hounslow, at 192 High Street, is rated 4.8 out of 5 across 1,384 reviews on two platforms, including 225 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. JOHNS&CO Brentford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hounslow.
Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
5/5
TrustpilotOlivia Wieteska is a very helpful…
Olivia Wieteska is a very helpful property manager regarding the deposit dispute I have with previous tenants. She reviewed the list of all the deductions that were originally put forward and provided reasonable suggestions. She is always responsive, explains the process, and keeps me informed.
5/5
TrustpilotEbru was very helpful
Ebru was very helpful. I appreciate the effort and tenacity he has put in to helping me
Thank you for your feedback. We strive to provide our clients with a dedicated service, and it is fantastic to hear Ebru delivered this. If you need any further assistance, please don't hesitate to reach out.
5/5
TrustpilotWe thank Bryony for her prompt…
We thank Bryony for her prompt responses. Her answers are always informative and helpful.
Hi David,Thank you for your kind words! We truly appreciate your feedback and will make sure to pass it along to her. Your satisfaction is our priority!
5/5
TrustpilotEllie-Mai Hannan is a great property…
Ellie-Mai Hannan is a great property manager who can always respond my questions at once
Thank you for the kind words! Ellie-Mai takes great pride in ensuring timely responses to all questions, and we're delighted she could make your experience smooth and stress-free.
5/5
TrustpilotVictoria is top class professional.
Victoria is a top class professional. I could not ask for more of her.
Hi Joao,Thank you for your fantastic feedback about Victoria! It’s truly heartening to know that her professionalism has made such a positive impact. We are lucky to have her on the team, and we’ll make sure she receives your kind words. If there’s anything else we can assist you with, please don’t hesitate to let us know.
5/5
GoogleBaheer was fantastic and very attentive throughout the process.
5/5
Trustpilothelpful and quick response team
helpful and quick response team.The team member Jose is friendly and really helpful in my case solution.Thanks.
Hi Xuran,Thank you for your kind review. We always aim to support our clients with expertise and efficiency, and it is fantastic to hear our team were able to deliver this for you. If you need any assistance in the future, please don't hesitate to reach out.
5/5
TrustpilotGuerschom - One of the best agent I have worked…
One of the best agent I have worked with. I would really recommend Guerschom, he was very professional in explaining the details. very fast in responding questions, and he does go extra mile in supporting good tenants. I appreciate his support in searching new properties
5/5
TrustpilotExcellent customer service
I cannot emphasise how amazing my experience was with Saffron. She went above & beyond to help me find a place. Her professionalism mixed with friendliness. I would 100% recommend Jons&Co, thanks to Saffron. I will be sharing my experience with my family & friends
5/5
GoogleMyself and partner have been looking for an apartment for a couple of months and dealt with different agencies and we were getting really frustrated until we found Johns & Co and were assisted by Mehdi who found the perfect apartment for us and made the whole process smooth and was really helpful. Can’t recommend enough, Thank you Mehdi!
5/5
TrustpilotMarwa has been exceptional in helping…
Marwa has been exceptional in helping through our rental journey. Her attention to detail, prompt communication, and thorough understanding of tenant needs make her stand out. Marwa went above and beyond to ensure a smooth and stress-free process for me. I highly recommend her services to anyone seeking a dedicated and professional agent!
5/5
TrustpilotBethel is very responsive and found for…
Bethel is very responsive and found for us good tenants. Very good service provided!
Hi James,Thank you for your kind words! We're thrilled to hear that Bethel was able to assist in finding the right tenants for you. Providing excellent service is our top priority, and we’re glad you had a positive experience.
5/5
TrustpilotGreat Thanks to Bethel Gamma
Great Thanks to Bethel GammaGreat Thanks to Bethel Gamma, who assisted me to find new tenant on time. Arranged check out for old tenants, and check in for new tenant in a very transparent way. Supported me to get new tenancy agreement settled in time.
5/5
TrustpilotThank you to Britney and Leigh
Thank you to Britney and Leigh for their assistance in the renting process, it's much appreciated.
Hi Jennifer,Britney and Leigh thank you for the feedback! We’re glad the process was smooth and enjoyable for you.
5/5
TrustpilotReceptive staff and communicative
The experience was good with the people there being very receptive and punctual.Marwa and Seth-Nico were a good duo.
Hi Georgian,Thank you for sharing your feedback! We're pleased to hear that you had a positive experience with our team and that their combined efforts contributed to your satisfaction. If you need anything else in the future, we're here to help. Thanks again for choosing us!
5/5
Trustpilotgreat rental experience
I had a great experience finding a rental flat with Johns & Co. Martina and Candice were incredibly helpful throughout the process. Arranging viewings was smooth, and the video tour provided beforehand was a great help in evaluating the flat. The process of handling documents after making an offer was also handled efficiently. Highly recommend!
5/5
TrustpilotI had an amazing experience with Priscilla Ogefere
I had an amazing experience with Priscilla Ogefere, our property manager at Johns&Co. From the first day we met she was always responsive and willing to assist us with any inquiries. All maintenance issues were resolved quickly, and communication was always clear and timely.Thank you Priscilla for making our tenancy so enjoyable and easy :)!!!
5/5
Trustpilotthank you Vanessa and Marwa for your…
thank you Vanessa and Marwa for your efforts on the reference check and other paper works to secue the tenant, i appreciate
Hi William,Thank you for taking the time to leave this five star review. We will be sure to pass your appreciation along to Vanessa and Marwa. Do not hesitate to reach out if you need any help in the future.
5/5
TrustpilotStaff Bethel is very helpful
Staff Bethel is very helpful, professional & detailed mind. Thank you very much for your help!
Thank you for your review! We’re glad Bethel’s professionalism and attention to detail stood out to you. We’re always here to help, so don’t hesitate to reach out if you need further assistance!
5/5
TrustpilotThoroughly enjoyed working with Rachel…
Thoroughly enjoyed working with Rachel and the team in Weat Hampstead has been great. Look forward to working with them again soon
Hi Natel,Thank you for your kind review. We are pleased you had a positive experience with our West Hampstead team, and we look forward to working with you in the future!
1/5
TrustpilotUnprofessional Sales Conduct
I had a very disappointing experience with Sales Nikolay Yankov. His tone was unprofessional and condescending, even suggesting that we needed to "educate ourselves" as potential buyers. Rather than offering genuine guidance, it felt like he was more interested in pushing a sale. Such behavior reflects poorly on the agency and left me questioning their professionalism. I would advise future buyers to be cautious.
Hi Ricky,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
TrustpilotAnthony Otigba is one of the best in the business
If it wasn’t for Anthony Otigba we would never have gotten the flat and experience we received at the end. Actually took time to properly listen, give us a few showings and be patient when it came to collecting all the documents for the tenancy. Even then throughout my tenancy he always made time and helped even for issues that weren’t even his area of responsibility.
Hi Amrinder,Thank you so much for sharing your experience! We're thrilled to hear that Anthony played such a pivotal role in securing your flat and providing excellent service throughout your tenancy. Anthony’s dedication to going above and beyond truly embodies our commitment to customer satisfaction. We’ll be sure to share your kind words with Anthony. Thank you for trusting us, and we’re glad we could make your experience a positive one!
5/5
TrustpilotVictoria Aderibigbe was 5 stars
Victoria Aderibigbe was super helpful! Thank you for your quick and detailed responses.
Hi Chunyi,Thank you for your kind words about Victoria! We're thrilled she could assist you with such quick and detailed responses. Your satisfaction is our priority.
1/5
TrustpilotTerrible Horrible company - left homeless and trying to scam and rob money
Company misled my partner whom's english is not her native tongue. They happily took the deposit and first month's rent then decided that the agreement no longer suited the landlord as their reference check "failed" due to someone being on "probation" (false statement and not disclosed to them) A DAY before they were supposed to move in, leaving them homeless without a place to live.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
