Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFantastic from Amber
Amber from Johns & Co was lovely and very helpful from the very first contact. She let me know the process even before we started. I had an idea of the stages involved and was well informed of new developments right until I moved into the new apartment. It has been good so far with the Johns & Co team through the referencing and every other thing.
Eric · 17 October 2024
Agent replied · 27 October 2024
Hi Eric,We're pleased to hear Amber has been proactive throughout every stage of your move - even prior to the process start! It's fantastic she has maintained consistent communication, keeping you updated and contributing to a smooth move in. We wish you all the best in your new home. If you need any further assistance, please don't hesitate to get in touch!
★★★★★ 5/5
TrustpilotJames and Richard were very helpful and…
James and Richard were very helpful and professional throughout the whole process. We have done sales and lettings with them.
Alexey · 30 September 2024
Agent replied · 27 October 2024
Hi Alexey,Thank you for your review! We’re delighted to hear that James and Richard were helpful and professional throughout the sales and lettings process. We aim to provide top-tier service, and your feedback affirms this commitment.
★★★★★ 5/5
GoogleMy husband and I were looking for a flat in West London, and our agent, Marzaan, was absolutely fantastic. He showed us several lovely properties, provided lots of helpful information, and stayed in touch after the viewing in a thoughtful and professional way. I would highly recommend him to anyone looking to rent or buy in Brentford - you’ll be in excellent hands with him.
Anja · 24 November 2025
★★★★★ 5/5
TrustpilotBeverley Hutchinson‑Woodroffe -Highly recommend
Thank you Beverley for facilitating our sofa to be cleaned. The communication between us, the landlady (through you) and the cleaning company was painless and well organised. The sofa looks great.
Angela · 12 March 2024
Agent replied · 27 October 2024
Hi Angela,Thank you so much for taking the time to share your experience with us. We're thrilled to hear that Beverley was able to facilitate the cleaning of your sofa, and we're pleased the result was a success!
★★★★★ 5/5
TrustpilotStaff Bethel is very professional &…
Staff Bethel is very professional & helpful! Also, Bethel is very patient to help us! Thank you so much!
Annie · 11 October 2024
Agent replied · 27 October 2024
Hi Annie,We’re happy to hear about your positive experience with Bethel. Patience and professionalism are key values for us, and it’s wonderful that Bethel’s assistance made a difference for you. Thank you for your kind words!
★★★★★ 5/5
TrustpilotNeeded something installed at the flat
Needed something installed at the flat, it was sorted by Johns&Co and Bryony made sure all happened smoothly.
Ines · 25 October 2024
Agent replied · 24 December 2024
Hi Ines,We’re so glad we could help make things smooth for you! Thank you for recognizing Bryony's efforts, and please don’t hesitate to reach out if we can be of assistance in the future.
★★★★★ 5/5
TrustpilotClaudiu was exceptional
Claudiu was exceptional. This is the best experience I've had with an estate agents due to him. Extremely professional, moves quickly and an all round great person.
Mustafa · 22 May 2024
Agent replied · 24 December 2024
Hi Mustafa,Thank you for your glowing feedback! We're delighted to hear that Claudiu provided you with an exceptional experience. His professionalism and efficiency truly shine through. We appreciate your recognition and look forward to serving you again in the future.
★★★★★ 5/5
TrustpilotGood experience
I worked with Sam & Victoria . They are very professional and experienced agents.I am very pleased working with them.
Fab · 18 September 2024
Agent replied · 27 October 2024
We’re so glad to hear that Sam and Victoria provided you with such professional service. Thank you for choosing to work with us, and we’re pleased you had a positive experience!
★★★★★ 5/5
GoogleWorking with Mehdi has been a pleasure during the stress of finding a new place to rent. 100% professionalism and went above and beyond.
John’s & Co haven’t once been pushy in the process - it’s very common to have real estate agencies become hyper communicative and aggressive with timelines etc (verging on intimidating at times) - complete opposite of the way John’s & Co operate.
Highly recommend!
James · 10 November 2023
★★★★★ 5/5
TrustpilotI have had consistently great service…
I have had consistently great service from the Brentford branch, in particular Param. I wish all agents were this efficient!
Priya · 20 October 2025
★★★★★ 5/5
TrustpilotGreat, Stress free experience
I had great experience right from the start with the viewing and all the formalities for the offer to be made. Amber Wong help us through this process and it was seamless and stress free. Post the offer being accepted, Marwa Fakih help us set up the tenancy and all our questions were promptly answered and all the information was provided without any ambiguity. My move to my new property has been stress free, thanks to both.
Vineet · 8 April 2024
Agent replied · 27 October 2024
Hi Vineet,Thank you for taking the time to leave us this kind review, and for placing your trust in us. We're pleased to hear your experience with Johns&Co was excellent from start to finish and that Marwa and Amber were able to support you. We wish you all the best in your new home.
★★★★★ 5/5
TrustpilotViewing & process of documentation very
I am currently in the process of renting an apartment with Johns & Co. Martina and Candice were incredibly helpful throughout the process. Arranging viewings was smooth and fast. The process of handling documents after making an offer was also handled efficiently.I will move in soon, so I currently can’t rate the experience during the lease term.
Tamara · 21 June 2024
★★★★★ 5/5
GoogleI am and was very happy with the service I got for Johns&CO especially with the viewing i had with Joe he was very knowledgeable he knew what he was talking about i was sold on the place that i put in an offer Thanks Joe for all your help. ;)
UPDATE: Just wanted to send a big thank you to Amy and Fiad and of course this all started with Joe there help was so amazing and any questions i had (and i had lots) were answered in a timely manner. I picked up my keys and now ready to move in Thank you all again a level service these guys are the best.
Lorna · 10 November 2022
★★★★★ 5/5
TrustpilotSherine was amazing
Sherine was amazing! She made everything very simple and straightforward, and always answered any concerns I had before moving in.
Ahmad · 13 September 2024
Agent replied · 27 October 2024
Hi Ahmad,Thank you for your kind words! We’re so glad Shareen was able to make the process simple and straightforward for you. We’re always here to answer any concerns and make the experience as easy as possible.
★★★★★ 5/5
TrustpilotMatthew and his team are extremely…
Matthew and his team are extremely helpful and we got the rentals done in time and on target prices. Thank you.
Sparkious · 27 August 2024
Agent replied · 27 October 2024
Thank you so much for your kind words! We’re thrilled to hear that our team ensured everything was completed in a timely fashion and were able to ensure all parties were aligned on budget. We’re glad we could meet your expectations and we hope to have the opportunity to service you again.
★★★★★ 5/5
GoogleBest experience with an Agent. Incredibly helpful and informative. Thank you Andrew. Will be using in the future for sure.
Solomon · 15 October 2025
★★★★★ 5/5
TrustpilotLara Robson was fantastic in dealing…
Lara Robson was fantastic in dealing with checkout and ensure smooth completion of the transaction. Also did a good job of handling dilapidation claim.
Mac · 1 July 2024
Agent replied · 27 October 2024
Hi Mac,Thank you for your feedback! We're delighted to hear that Lara provided excellent service during your checkout and handled the dilapidation claim efficiently. Your satisfaction is our priority, and we appreciate your kind words. If you need any further assistance, please don't hesitate to reach out.
★★★★★ 5/5
Trustpilotan excellent management company!
I have been very satisfied with the service from John&Co since I entrusted them with managing my property. They have even set up a dedicated WeChat service group, specifically for Chinese landlords. I would especially like to thank my current property manager, Mr. Sam, for his professionalism and promptness in resolving issues between me and my tenants, as well as for maintaining the property in excellent condition.
Ming · 24 September 2024
Agent replied · 27 October 2024
Hi Ming,Thank you so much for your kind feedback! We are delighted to hear that you’ve had a positive experience with Johns&Co, and that our WeChat service group has been helpful in keeping communication seamless. Sam takes great pride in providing professional and timely service, and we’re thrilled to know you’ve appreciated his efforts in maintaining your property. We truly value your trust and look forward to continuing to serve you!
★★★★★ 5/5
TrustpilotMy property manager Bryony was great…
My property manager Bryony was great and I received my deposit very quickly she was very helpful and efficent through out the whole process.
Ali · 30 June 2024
Agent replied · 27 October 2024
Hi Ali,We are pleased to hear Bryony was successful in securing your deposit, and that she handled the whole move out process efficiently and promptly. We wish you all the best on your property journey, please don't hesitate to reach out to us in the future.
★★★★★ 5/5
TrustpilotBryony excellent throughout
Bryony has been excellent. From day 1 of moving in her communication has been superb resolving issues when needed and flagging anything required from myself
Anonymous · 11 June 2024
Agent replied · 27 October 2024
We are pleased to hear Bryony has been outstanding in her service, providing you with transparent communication and diligently ensuring you are kept aware of all parts of the process. We will be sure to pass your feedback along to her.
★★★★★ 5/5
TrustpilotLondon’s best letting agency
One of the best letting agencies I’ve worked with so far.The process was incredibly smooth, and the agents were truly client-focused, especially Shareen and Victoria. They went above and beyond to ensure I found the perfect apartment at the best price. Highly recommend their services!
Zoheir · 19 December 2024
★★★★★ 5/5
TrustpilotBig thanks to Spyros
Big thanks to Spyros. It's good to meet people like him. He is reliable, you can rely on him. He works quickly and without delay. He knows what he's doing. When you have someone like Spyros to work with, you feel like you have solid support by your side. Thank you again for your hard work. Iwona and Jacek.
Iwona · 1 May 2024
★★★★★ 5/5
TrustpilotOlivia Wieteska is a very helpful…
Olivia Wieteska is a very helpful property manager regarding the deposit dispute I have with previous tenants. She reviewed the list of all the deductions that were originally put forward and provided reasonable suggestions. She is always responsive, explains the process, and keeps me informed.
Tina · 18 December 2024
★★★★★ 5/5
TrustpilotHad great experiences with Andrew and…
Had great experiences with Andrew and his team and am sure they will help you find ideal tenants too.
Hua · 18 September 2024
Agent replied · 27 October 2024
Hi Hua,Thank you for your kind feedback on Andrew and his team! We’re thrilled that you had such a great experience and that we were able to help find ideal tenants for you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
