5/5
Fresh in the UK and never let a…
Fresh in the UK and never let a property, was a little nervous but david and the docklands team were amazing, guided me through the whole process and even met me at the property for the move in.
Trusted Agent profile · Hounslow
★★★★★
480 reviews across 2 platforms
45 Turnham Green Terrace, Chiswick, W4 1RG, Hounslow, W4 1RG
John D Wood & Co.'s office in Hounslow, at 45 Turnham Green Terrace, is rated 4.1 out of 5 across 480 reviews on two platforms, including 199 Google reviews rated 4.8.
Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
5/5
Fresh in the UK and never let a…
Fresh in the UK and never let a property, was a little nervous but david and the docklands team were amazing, guided me through the whole process and even met me at the property for the move in.
5/5
Julian, James and team were great. They helped us sell our home through a tough deal, tricky seller and solicitor. Always calm and diplomatic throughout what is a stressful time. Julian really put the hours in to make it happen for us and secure our dream home in the process. Thank you Julian in particular.
Thank you for your glowing 5*'s and kind words! I will of course make sure your wonderful review is forwarded to our local team. Best wishes, Scott
5/5
I was looking for a 2 bed in Notting…
I was looking for a 2 bed in Notting Hill and they helped me to find the right property! I will strongly recommend working with Paris, he has a great knowledge of the area and the market!
1/5
The way this agency is handling deposit returns is AWFUL. Please do not go with them if you want to save time and money. No escalation routes, no response. Two months on and still no deposit in sight. This is the first time I am leaving a negative review on Google. Kind regards,
Hello Polina, I'm sorry to hear about your experience with our agency regarding the deposit return process. Please contact us at review@countrywide.co.uk so we can address your concerns and assist you further. Kind regards, Lucy, Customer Relations Team
5/5
Becca is a star.
Becca is a star.I have recently rented a flat in London via JDW team. Bec has showed us the flat and answered all my detailed questions in every step with very detailed answers. She handled all our concerns during the conveyancing process with delicacy. She always came up with the best solutions to the problems and pleased both parties until the day we signed. Thank you Bec for such a smooth process.
5/5
A very good experience with Kate
Seamless - that's how it felt when Kate Martin helped me find a new home. She's thorough, considerate, super knowledgeable and gave really great advice. She really is brilliant to deal with and I can't recommend her enough.
5/5
An outstanding service from Will Rothery and the John D Wood team in Chiswick. I have had considerable experience of dealing with estate agents in London and elsewhere over the past couple of years. None compare with Will for professionalism, efficiency and energy. Always polite, patient and positive - always a pleasure to work with. Thank you!
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
5/5
After arriving in the UK to live for the first time my wife and I found the housing rental market very confusing and difficult to navigate. Lucy Offord from John D Wood helped us find an excellent property and guided us through the complicated process of landlord and reference acceptance. She was a great help to us.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
1/5
J D Wood lettings corrupt liars
Just to update my last comment - as a landlord I'm now told by J D Wood that I am tied into them and therefore paying them until my tenant leaves, whenever that is. My excellent tenant will have to leave in July and start again to get away from this un professional company. Unfair on him and his family as I'm a good landlord trapped by an appalling, greedy bunch. Landlords beware - even if J D Wood don't pay you in timely fashion you are tied to them, so they claim. I'm taking this to Radio 4 You and Yours because I just want nothing more to do with them. Being a trusting person I tried to negotiate an amicable agreement but the greedies kept lying to me! Turns out when I checked T and C’s that they have actually being lying to me and I can release myself from the contract by giving 3 months notice. I have a recording of Bea Piazza telling me I’m tied in until my tenant leaves even after this was pointed out to her. She is a very greedy liar, lied constantly to me about the contract T’s and C’s and also about my client. This has caused an immense amount of stress and wasted a huge amount of time. This is obviously company policy - you have been warned…
5/5
Wonderful support from the entire John D Wood team! Laura, Lucy, Larissa, Cecily and Ethan combined to conduct a successful marketing search for the Chiswick property, leading to a timely result with new tenants. Laura recommended efficient trades people for refurbishment and upgrades. Plus great advice and assistance on the check in process. Thank you, team!
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
I honestly couldn’t be happier with the…
I honestly couldn’t be happier with the service from the Notting Hill branch! From day one, the whole experience was seamless, professional, and incredibly well managed. Paris, in particular, was exceptional and truly went above and beyond.
3/5
Individual excellence let down by lazy communication and poor tenant management
While there are pockets of excellent service and friendly staff at JDW, overall our tenancy management experience was “hands off” at best and irresponsibly poor at worst. We had multiple managing agents throughout our three year tenancy, but nobody bothered to inform us when our point of contact would change, I only found out when emails would bounce. The landlord even switched away from agent management and nobody bothered to tell me that either. When I’d call for tenancy queries our initial managing agents were helpful, but others almost made me feel as if I was inconveniencing them. This isn’t to take away from great letting agents and certain great staff, but overall experience and keeping tenants informed leaves a lot to be desired.
5/5
I would highly recommend The John D Wood Chiswick office . Their services and dedication to finding me and my partner a property was impeccable. A huge thank you to Nick for making the process so smooth and hassle free. Could not recommend them enough!
Thank you for your brilliant 5* review and kind words. Kind regards, Lucy, Customer Relations.
5/5
We have recently moved home with the support of Nick at John D Wood. Nick was incredibly responsive and supportive throughout the whole process and I would highly recommend Nick if you are looking for a property in the Chiswick area.PositiveResponsiveness, Quality, Professionalism
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
We've just moved in to a rental property found and arranged through John D Wood Chiswick. Nick has been really helpful - friendly, responsive and full of great advice. We're very happy with the service provided and would definitely recommend John D Wood Chiswick for tenants.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
5/5
Definitely 5 stars for Bethan for the services provided when I purchased my property. Bethan was professional, helpful and not pushy like many of the agents. She also provided exceptional support during the purchasing process to ensure that the transaction took place in a timely. Thank you and I would highly recommend.
Thank you for your brilliant 5* review and comments about our local team. It is great to see that you would have no hesitation in recommending them to others. Best wishes, Scott
5/5
I recommend these guys to anyone who listens!
I’ve worked with Rupert, Ellie & Zara at the Notting Hill branch of John D Wood for a number of years. It’s so refreshing to work with agents that really care about the entire letting process & not just getting the contract signed! Their due diligence is second to none & they actually do what they say they are going to do! I recommend these guys to anyone who listens because it’s hard to find people like this in the industry.
5/5
I recently bought a property that was marketed by John D Wood & Co. Julian and George were fantastic throughout - they kept me updated on the process and were proactive in chasing solicitors when necessary.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
The Battersea Team were brilliant to…
The Battersea Team were brilliant to deal with in the sale of our property. Fred in particular was fantastic to deal with throughout the sale process. As we were immigrating to New Zealand during the sale process and had departed the UK after accepting an offer but before exchange of contracts, Fred was exceptional with providing feedback and assisting us when opposite time zones were a challenge. I would have no hesitation recommending John D Wood to other sellers in Battersea and a big thanks to Fred for all his help!
5/5
My thanks to the Wimbledon team
My thanks to the Wimbledon team for marketing and selling my property. They were professional, efficient and very pleasant to deal with. During this difficult selling time they did everything they could to make the process work as smoothly as possible. They marketed the property quickly and accurately, managed the viewing without a single problem and sold the property. Warren Appleton and Adrian Seabrook were my main contacts and I could not have been given better service. I would recommend them to anyone wishing to sell their property.
5/5
I had a great experience with Paris…
I had a great experience with Paris from Notting Hill. He really went the extra mile to help me secure a flat, and even when things got complicated, he handled everything calmly and efficiently.
5/5
Both laura and Lucy helped us complete a swift move into a new rental. We couldn’t be more grateful for the support and ease they created for our family. This was honestly the best experience I’ve ever had with an estate agent. We would only recommend them as they were both absolutely brilliant.
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
1/5
End of Tenancy Check Out - Battersea Branch
Our experience with John D Wood was frustrating and stressful. We dealt with four different agents during our tenancy, and none resolved any issues. The checkout process was the worst - we moved out in April, but our checkout report took 10 days, and despite a professional clean, the landlord conducted another and tried to charge us.
5/5
Thank you Denise
Denise at the Beckenham branch was fantastic at keeping me informed of progress throughout the sales period from initial offer to exchange and completion. She was very proactive in following up and assisting with the resolution of outstanding queries. Thanks Denise
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