Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI began renting my flat with John D
I began renting my flat with John D. Wood, Fulham Road, in 2010. I live in Edinburgh, so it was important for me to have good management and choice of tenants. in both these area they have been exceptional. They dealt promptly with any issues. in particular the management of Eduard Popa and Stephen English have been first class.I decided to sell the flat this April. Huw Jones has been in charge, and once again his service has been first class. A number of people looked at the flat, I selected a buyer, and we conclude next week. My compliments to the professionalism I received which ensured a very satisfactory outcome.
John · 29 June 2023
★★★★★ 5/5
GoogleIf service was this good everywhere life would be so so easy! Laura and her team turned around renting our property within 2 weeks. Incredible communication and the most helpful and friendly staff you could ever wish to work with. Thank you very much.
Simon · 10 October 2023
Agent replied · 23 October 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJulian was excellent from start to finish. Quick to communicate, very courteous and efficient. His politeness was much appreciated.
Overall very satisfied!
Many thanks, Julian.
Catherine · 10 October 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleGeorge and Julian were fantastic with our purchase of a 5 bed family house in Chiswick. After an extensive search with many agents, George introduced us to the house and we very quickly agreed the sale. Subsequently George managed the process very efficiently and was always very helpful. Nothing was too much trouble and I highly recommend them both.PositiveResponsiveness, Quality, Professionalism, Value
Annabel · 24 October 2021
Agent replied · 23 October 2024
Thank you for your fabulous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotGreat experience with James Mander
I’ve been renting with John D Wood for about two years now, and it has been a great experience. We recently had a slightly unsettled handover when our previous property manager left, but our new property manager, James Mander, has been absolutely fantastic always quick to help and resolving any issues as soon as possible.
Daniel · 26 March 2026
★★★★★ 5/5
GoogleMy partner and I were looking for a new flat to let and we had very precise requests. But everything was seamless and thanks to Lucy, we’ve been able to find one that matches all our criteria’s. Lucy is amazing and very helpful. From the beginning to the end, it was a really good experience. I would definitely recommend this agency!PositiveProfessionalism
Maïté · 24 October 2021
Agent replied · 23 October 2024
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
TrustpilotJDW Earl’s Court (Fee Henderson)
I recently purchased a property marketed by JDW Earl’s Court and managed by Fee Henderson. Fee was v professional, knowledgeable, and incredibly responsive. She made the entire process smooth and stress-free (as much as it could be), providing clear communication at every step. Would recommend!
T.O · 4 March 2025
★★★★★ 1/5
TrustpilotDO NOT GO WITH THEM
DO NOT GO WITH THEM. Poor communication from John D Wood. We wanted to purchase a property sold through them but their behaviour put us off. Holly from the Dulwich Branch was rude, unprofessional and not transparent in regards to process.
PS · 22 April 2025
★★★★★ 5/5
GoogleGreat agent that helped me find the place I desire! Larissa is a sweet and helpful lady and I highly recommend her!
Claudia · 10 October 2024
Agent replied · 10 October 2026
Claudia, thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHaving rented properties in London for over a decade now I have never had such a great experience as I have had with the John D Wood Chiswick office.
I couldn’t thank Lucy, Harry and Heena enough for their determination in getting us moved into the property with as little hassle as possible!
We pull definitely use them again.
Amelia · 24 October 2021
Agent replied · 23 October 2024
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLaura and her team worked hard to get us the right tenants for our property. They were extremely professional, attentive, listened to our tenant requirements and succeeded. They also gave extra time, even on their days off to help with our refurbishment. Would highly recommend as they go the extra mile
Anne · 24 October 2022
Agent replied · 23 October 2024
Hi Anne, Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
★★★★★ 5/5
TrustpilotWe had an amazing experience dealing…
We had an amazing experience dealing with Kate Martin from the Primrose Hill branch. She really took her time with us and her knowledge of the Primrose Hill and NW London area is second to none. She would be our first call if looking for a property in this area.
Annisha · 12 April 2026
★★★★★ 5/5
GoogleLucy Offord and her team are FAN-FREAKING-TASTIC!!! They made my experience process of renting a flat so easy and helped me understand what was happening every step of the way.
Again, thank you Lucy Offord and Oliver Hunt!
Wilmer · 24 October 2023
Agent replied · 23 October 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotAVOID JDW AT ALL COSTS
PLEASE PLEASE PLEASE do not subject yourself to the JDW Weybridge office if you can avoid it - they have provided easily the worst service we have ever experienced. We have been renting for 3 months in a JDW managed house. There are multiple material ongoing issues from a leaking roof to broken heating and the agent does not do anything about - for months. We have a 1 year old child who is suffering constant sickness now. They have lied to us about repair parts being ordered and have not held the landlord accountable for fixing anything. Jazz Dillon is of particular incompetence. She has promised us a call with senior management and of course, radio silence.
Bryn · 11 December 2022
★★★★★ 5/5
GoogleWilliam has been very engaging and helpful during the entire process. John D Wood & Co. has my recommendation.
J · 10 October 2024
Agent replied · 23 October 2024
Lian thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat experience! Lucy was excellent and we had one of the nicest experiences we have had with estate agents.
Quincey · 10 October 2024
Agent replied · 23 October 2024
Hi Quincey, thank you for taking the time to share your experience and for your wonderful review! Kind regards, Scott, Customer Relations.
★★★★★ 5/5
GoogleMy son Edward and I have had a really great experience with agent William Rothery during our search for a house and would recommend him to anyone looking to purchase a property. Of all the agents we have worked with thus far, Will was the most polished and professional.
Julia · 24 October 2022
Agent replied · 23 October 2024
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotI had an excellent experience working…
I had an excellent experience working with Tushar at the Docklands office. He assisted me with the sale of my property. I found him to be knowledgeable, approachable, and ensured the process was significantly more efficient. I greatly appreciate his support and would highly recommend his services.
R · 17 April 2026
★★★★★ 1/5
TrustpilotI had an offer accepted on 11 march…
I had an offer accepted on 11 march 2026 then i had a call on the 13th March 2026 telling me they had another offer so i need to up my offer. This is so inequitable and wrong so just want to warn others out there or these cowboy underhand practices.
Jackie · 16 March 2026
★★★★★ 5/5
GoogleIt was a pleasure buying from Julian and the team a John D Wood. They are not like other estate agents that mess you around, they’re really honest, personable, straight forward and get the job done
Jack · 10 October 2023
Agent replied · 23 October 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLaura and Lucy from JD Wood Chiswick have been finding me tenants for my place in Ravenscourt Gardens for some years and I can thoroughly recommend them. Clever, flexible and helpful, they make being a landlord a little bit easier!
Neil · 25 August 2025
Agent replied · 22 October 2025
Thank you for your 5* review and recommendation. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
Google5 stars!
After a number of terrible experiences with other letting agents, I didn't have much hope. However, Lucy at John D Wood was absolutely incredible and a pleasure to deal with from start to finish. From the initial viewing to the offer and then post offer paperwork she was faultless. She helped us through a situation that wasn't straightforward, always taking the time to respond or pick up the phone. Even when we returned with another request, she was happy to oblige and could not have been more helpful. An absolute credit to the industry, We'd happily use John D Wood again thanks to our experience with Lucy.
KSMG · 28 December 2023
Agent replied · 23 October 2024
Thank you for taking the time to leave us this amazing 5* review and your kind words. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotFrom start to finish with seeking a…
From start to finish with seeking a rental property, Amanda and Anna were so helpful in guiding me through the process so everything ran smoothly up to when I moved in. Even the Landlord was present then to show me all about the appliances.I cannot commend John D Wood highly enough as regards letting properties to a tenant such as myself.
Nigel · 29 February 2024
★★★★★ 5/5
GoogleThe professional service offered by JD Wood & Co Estate Agents was excellent. Extremely friendly team and always able to reach them on the phone or e-mail, even during vacation or and of the year. Especially Nicholas Dunn has done an amazing job in helping us find and rent the place we wanted. One can fully trust this firm.
Klaas · 24 October 2020
Agent replied · 23 October 2024
Really lovely to read another 5* review. Your comments will be passed on to the team. Kind regards, Donna.
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