Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotHonestly I don't like these people…
Honestly I don't like these people talking rubbish and a very Route people Speaking like rubbish people camden onthemarket
Nilesh · 28 March 2024
Agent replied · 23 December 2024
Hi Nilesh, sorry to hear of your experience. OnTheMarket is a property search website which advertises properties on the estate agents behalf. We are not an estate agency. We'd recommend reaching out to the estate agent directly to share your feedback, if you've not done so already. All the best.
★★★★★ 1/5
TrustpilotThis company is wholly unprofessional…
This company is wholly unprofessional and do not work in a fair and correct manner. I phoned this morning enquiring about a property to let and ask them if anybody else was interested and they told me it was not a first come first served basis, I was informed we all had a fair chance I have just received a text message five days before I was due to see the property telling me it had already gone, this is so disappointing building peoples hopes up.don’t deal with them!
Elsie · 30 April 2021
★★★★★ 5/5
TrustpilotOn the market keeps me informed to what…
On the market keeps me informed to what i'm looking for .unfortunatley my money is nit though yet but i keep my eye on the houses which is invalueable to me has i'm looking for houses out of my area.
Susan · 26 July 2022
Agent replied · 23 December 2024
Hi Susan, thanks so much for a 5 star review. We really appreciate you taking the time to share your feedback. It’s great to hear how your property search journey is going, we’re always looking to improve so please reach out to us if you have any suggestions on how we could make it better - send us an email at support@onthemarket.com. All the best and we hope you find your dream home!
★★★★★ 5/5
TrustpilotI was really satisfied with Iesha's…
I was really satisfied with Iesha's customer service
Andrea · 27 October 2025
★★★★★ 1/5
TrustpilotI have been with this company a few…
I have been with this company a few years now and it’s been a waste of money and effort, the fact that they signed me up to the deal which was to help Agents have control ( no control at all) not much support, lack of information from the customers. Unless you throw more money to them you don’t get much out of OTM.We do get some leads but not as many as Zoopla and Rightmove.Leads are 90% duplicated from Rightmove or Zoopla portals as buyers and renters use all portals.This one will be dropped after the contract ends for sure!
Consumer · 13 April 2021
★★★★★ 1/5
TrustpilotThis company are a total waste of…
This company are a total waste of people's time, supposedly they display rentals before any other company, rubbish we have been looking for weeks now and like this morning get set a property via email only to find out when we contact the agents it has all ready gone, please tell me why this site is still working or are they only doing it for there enjoyment, not funny any more take this site down as they obviously don't have a clue how to run it and with what is going on in the world at this time it currently does not help with people's mental health, once again absolutely God dame useless
Timothy · 9 March 2021
★★★★★ 1/5
TrustpilotWe saw an add on Tv last night as you…
We saw an add on Tv last night as you do, stating get a house valuation. I found their website and filled in all the relevant information (landline phone number, not used). what returned was utter rubbish, even down to two valuations when our house was sold in 2011 and 2014, only we have lived here since 1986? There are other far better online valuation websites out there and to be honest they are all "best guesses" and it eventually comes down to what a potential purchaser is prepared to pay
Mike · 6 January 2021
★★★★★ 1/5
TrustpilotJust seen advert from this mob
Just seen advert from this mob - garbage!
Rich · 8 October 2025
★★★★★ 5/5
Trustpilotdealt with our issues well
Colin dealt with our issues well
Dreamview · 3 September 2024
Agent replied · 23 December 2024
Hi Dreamview Estates, thanks so much for taking the time to leave a five star review, we really appreciate it! We're glad to hear you had a great experience with Colin, we'll be sure the share the feedback with him and the team. Thanks for your continued support.
★★★★★ 5/5
TrustpilotOn The Market App is 5 star
On The Market app is 5 star and completely met my needs when I went searching for property. I would 100% recommend it and am a very satisfied customer as the new updated site is so easy to use!
Jane · 13 January 2022
Agent replied · 23 December 2024
Wow thank you for giving us 5 stars, you have made our day. Our teams work extremely hard making sure our site delivers an outstanding service. They will be delighted that you have taken the time to feed back to us. Going forward if you have any ideas on how we can become even better please do not hesitate to let us know.
★★★★★ 1/5
TrustpilotThe search alerts useless
The search alerts for some reason, I seem to be able to run the others eg rightmove ok, is beyond hopeless, today i've received details on a 1.8m estate and a 85000 shared ownership....
Linda · 5 September 2022
Agent replied · 23 December 2024
Hi Linda, sorry to hear the alerts you're receiving aren't what you're looking for! Could you send us an email at support@onthemarket and the team will check what alerts you're signed up for and get you receiving the correct alerts. Have a lovely day!
★★★★★ 5/5
TrustpilotGREAT SERVICE
Very well organised and get back to your emails promptly. The onboarding process was quick and accurate not to mention the FREE reference service and also discounted CRM system they offer.GREAT JOB GUYS!
RENTOLOGY · 10 September 2022
Agent replied · 23 December 2024
Hi Rentology, thanks for taking the time to leave us a review - the team all really appreciate it! We're so glad to hear your feedback for the onboarding process was so positive and you're enjoying the benefits of your OnTheMarket membership. Please let us know if you have any ideas or suggestions for improvements, we'd love to hear more from you. Send the team an email at support@onthemarket.com. All the best
★★★★★ 5/5
TrustpilotColin is fantastic!
We have the privilege of dealing with Colin who is most helpful and informative about the products and keeps on continuous contact even after a service is taken! Awesome !
JOSEPH · 9 December 2022
Agent replied · 23 December 2024
Hi Joseph, thanks so much for your kind words. It's so great to hear your feedback on your experience as an agent member and we'll definitely pass this onto Colin! Thanks for your continued support, all the best.
★★★★★ 4/5
TrustpilotOnboarding Set up
It was very easy to go back onto OTM, everything was dealt with quickly and properties appeared live within a few days.
Quickmove · 9 August 2023
Agent replied · 23 December 2024
Hi Quickmove Estates, thanks for the review. It's great to hear the onboarding process was quick and easy. Welcome back to OnTheMarket and thanks for your support! All the best.
★★★★★ 5/5
TrustpilotAlways on the end of the phone IF I…
Always on the end of the phone IF I need them, which to be fair, isn't very often.
LPS&L · 10 November 2023
Agent replied · 23 December 2024
Hi there, thanks for the five star review. It's wonderful to hear that our team has been available whenever you've needed help, although it may not be very often. We're really proud to be able to offer prompt and accessible support for all our agents and housebuilder customers when it's needed. Thanks for your continued support.
★★★★★ 1/5
TrustpilotSearch filters don't work
Was searching for a new house and was initially impressed with the range of filters you could choose, to prevent seeing dross and unsuitable properties. I ONLY want detached, so selected this and ignored semi-detached, apartments and terraced properties. Guess what - shed load of semis and terraced properties came up. Don't have time to trawl through them to find what I actually filtered for, so closed the site and went back to Rightmove.
Susan · 1 January 2021
★★★★★ 1/5
GoogleWhy do you never answer your calls ... its Monday morning and I've rang several times to no avail and I've not even the option of lving a message. Poor show people.
s/company a
Paul · 24 April 2022
Agent replied · 23 November 2024
Hi Paul, we are currently open as usual and phone calls are being answered as normal. We apologise for any inconvenience caused but feel free to call us on 0208 577 9594.
Ihomes Estate Agents
★★★★★ 5/5
TrustpilotMy business is based on buying and…
My business is based on buying and selling homes. Other search engines are far too complicated and are filled with outdated homes. I need simplicity when searching for homes, and this service was perfect for me.
Ollie · 17 December 2021
Agent replied · 23 December 2024
Hi Ollie, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to seeing you again soon.
★★★★★ 5/5
TrustpilotI like on the market because,it's easy…
I like on the market because,it's easy to find what I'm looking for and there's good details on the property,it's one of my go to site's for what I'm looking for.
Liz · 9 August 2022
Agent replied · 23 December 2024
Hi Liz, thanks so much for a 5 star review! It's great to hear how useful you're finding our site, so thanks for sharing. We hope you find your dream property soon! Any suggestions on how we can make your property search journey even better send them over to support@onthemarket.com, we'd love to hear from you. All the best
★★★★★ 4/5
TrustpilotGood communication and understanding of…
Good communication and understanding of our business needs
Sean · 3 May 2024
Agent replied · 23 December 2024
Hi Sean, we really appreciate you taking the time to leave your feedback. It's great to hear of your positive experience and that your account manager is listening to your needs. Please don't hesitate to get in contact if there's anything we can help with in future. All the best
★★★★★ 5/5
TrustpilotCompany is an agent for the agent.
Since we have been using On The Market we have been very happy with the leads that we have been receiving.
Michael · 5 July 2023
Agent replied · 23 December 2024
Hi Michael, thanks so much for a fantastic review! We're so pleased to hear your feedback and that you're happy with the service you're receiving. Please don't hesitate to reach out to the team at support@onthemarket.com if there's anything we can assist with. Thanks
★★★★★ 5/5
TrustpilotEasy and helpful website
Easy and helpful website. Went on when deciding to purchase a property. I contacted agents and a few got back to me, set up some viewings and we had an offer accepted last month. Would recommend.
Rassmus · 20 October 2021
Agent replied · 23 December 2024
Thank you for taking the time to leave us a review. We are very happy to hear of your positive experience with our website. Congratulations on your new property!Should you require any assistance, please email us at support@onthemarket.com
★★★★★ 5/5
TrustpilotVery speedy and efficient process from…
Very speedy and efficient process from start to finish.
Jonathan · 2 April 2024
Agent replied · 23 December 2024
Hi Jonathan, thanks for leaving us a 5 star review. We're pleased to hear your feedback, it's great to have you onboard. If you have any questions, now or in the future, please reach out to the team at support@onthemarket.com, they'll be more than happy to help. All the best.
★★★★★ 5/5
TrustpilotFabulous communication
Fabulous communication. Very professional and listens to requirements and recommends what will be beneficial for us.
Brenda · 31 October 2023
Agent replied · 23 December 2024
Hi Brenda, thanks so much for your five star review! We're thrilled to hear to your feedback about our teams communication and professionalism. We take great pride in listening to our agents and housebuilder customers, ensuring we're tailoring our offering to your needs. Please contact the team at support@onthemarket.com if you have any further questions or require help in the future. Thanks for your continued support, all the best.
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