Trusted Agent profile · Hounslow

iHomes Estate Agents Ltd Hounslow reviews

3.3

★★★★★

376 reviews across 2 platforms

783 London Road, Hounslow, TW3 1RS, TW3 1RS

iHomes Estate Agents Ltd's office in Hounslow, at 783 London Road, is rated 3.3 out of 5 across 376 reviews on two platforms, including 13 Google reviews rated 3.8.

Google logo

3.8 / 5

13

Reviews on Google

This office

Trustpilot logo

363

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Hounslow office, from every platform, shown as written. First names only.

5/5

Trustpilot

FIVE STARS FOR KEELAN

FIVE STARS FOR KEELAN. Wish it was possible to give more than 5* to Keelan who called me today. So professional, knowledge and helpful in all aspect of propery sales. Feeling more confident and optimistic about my matter now. Great start to my day! Thank you, Keelan.

Kay · 13 October 2022

Agent replied · 23 December 2024

Hi Kay, thanks so much for your 5 star review! We're so glad to hear your feedback and will make sure this is shared with the team. All the best on your property journey and please let us know if there is anything else we can do, you can always reach us at support@onthemarket.com.

1/5

Google

Quite possibly the worst estate agents ever, they never answer their calls or respond to emails. They let the tenant fall in arrears and I’ve not had the last rent payment despite it being 4 months late now. Currently taking legal action against them, they are thieves and con artists that take advantage of people. Do not use this firm or you will regret it. Bunch of cowboys that should cease to trade.

Anup · 24 April 2023

1/5

Trustpilot

Made inquiries about several commercial…

Made inquiries about several commercial spaces only to be ignored time and time again. Waste of your time, find an agent who will return your calls/emails.

Liberosis · 8 April 2024

Agent replied · 23 December 2024

Hi Liberosis Productions, thanks for your feedback. We would recommend you contacting the estate agencies in question to share your feedback. OnTheMarket is a property portal which advertises properties on the estate agent's behalf. We are not an estate agency, unfortunately we cannot help further with replies to your property enquiries. If you email support@onthemarket.com with details about the property and agency in question our team can contact the agency and ensure their contact details are correct and up to date. All the best.

5/5

Trustpilot

I just dont get the Negativity!

I really dont get all the negative 1 star reviews left by some people.I think the new site upgrades looks great, work well and many properties are listed here before they reach other portals.OTM is now my first port of call when looking for anything to do with properties and pricing.

Stevie · 24 February 2022

Agent replied · 23 December 2024

Hi Stevie, Thank you so much for taking the time out of your day to provide such lovely feedback. We're glad you're enjoying OnTheMarket's new site!

1/5

Trustpilot

The worse company you deal with they…

The worse company you deal with they just lie and lie 2 time did neve ever gana deal with themDONT BUY FROM THEM

Kan · 31 May 2024

Agent replied · 23 December 2024

Hi there, we're sorry to hear of your experience. If you'd like to get in contact with the team at support@onthemarket.com and we can discuss this further with you. All the best.

1/5

Trustpilot

The draw your search area is just…

The draw your search area is just impossible to use. It obscures the map with the little blue ‘house for sale’ markers and when you try to draw an area the map constantly moves. Utter rubbish.

Borletti · 15 March 2025

5/5

Trustpilot

Fast responses, Great service & extremely helpful!

I had a great experience when enquiring for a viewing for a sharer friendly property today.

Menzies · 17 October 2025

5/5

Google

We had been with Ihomes for 15years, friendly and polite agents, never had any problems, always answered their phone and dealt with any encountered problems promptly. When the landlord was selling the property they helped us to find another one 200yards away and we happily lived there for years. Nothing else but a good experience.

Mrs · 23 April 2024

5/5

Trustpilot

Even though I have not found my…

Even though I have not found my treasure, OnTheMarket has been very helpful. I cannot LOOK at the properties in person just yet as I live in the US. I would like MORE PHOTOS. Mostly of the views of all 4 sides of the properties.

Kacy · 12 August 2022

Agent replied · 23 December 2024

Hi Kacy, it's wonderful to hear your feedback and how you're finding the property search from abroad. We really appreciate you taking the time to leave a 5 star review! Whilst we're unable to control what type of images of the property an agent uploads, we'll certainly pass the feedback onto our teams and look how we can improve this. Thanks again and all the best for your property search!

1/5

Trustpilot

Useless AI

Their online valuation estimate are so inaccurate…. We had a survey completed out of curiosity we checked on their website it was £85,000 less than the surveyor valuation..

MRSJANETSUTTON · 20 May 2025

1/5

Trustpilot

Disappointed with valuation

The valuation you gave online for my property was ridiculous, I purchased it 4yrs ago for 30,000 more than you valued it for in todays market, and property prices have increased a lot in 4yrs, your definitely not accurate in your valuation.

Lynne · 12 November 2022

Agent replied · 23 December 2024

Hi Lynne, we're sorry to hear you weren't satisfied with your recent online valuation you received. The online valuation should be considered as a starting point and we'd always recommend speaking to an agent in your local area as they'll be able to take into consideration any changes to the property and your local market. The online valuation tool you used is powered and independently calculated by porpertypriceadvice.co.uk, based on the information you provide. We're always looking to improve our services so please feel free to contact the team at support@onthemarket.com and we can look into it further for you. Thanks

5/5

Trustpilot

I had amazing Customer Service from…

I had amazing Customer Service from Nicole G!Straight to the point and answered all my questions.

Muhammad · 1 August 2024

Agent replied · 23 December 2024

Hi Muhammad, thanks so much for taking the time to write a five star review. We really appreciate it! It's wonderful to hear your feedback about the team, and we're glad your questions were answered effectively. Please don't hesitate to reach out to the team if there's anything more we can help with in future. All the best

5/5

Trustpilot

OnTheMarket is a decent online property…

OnTheMarket is a decent online property portal for those searching for a new home. The website is user-friendly and provides comprehensive property listings, near local amenities and other tools such as mortgage and utility calculations.

Customer · 16 May 2023

Agent replied · 23 December 2024

Hi there, thanks so much for your feedback and five star review. We really appreciate it and are glad you're finding great use of all our features at OnTheMarket. We're always looking to improve so please don't hesitate to contact the team at support@onthemarket.com with any suggestions you might have. All the best!

5/5

Trustpilot

Easy to deal with and listens to your…

Easy to deal with and listens to your needs.

Gary · 4 November 2024

Agent replied · 23 December 2024

Hi Gary, thanks so much for taking the time to leave us a five star review. We really appreciate it! It's great to hear your feedback of the positive experience you've had. If there's anything more we can assist with, please reach out to the team. Thank you for your continued support. All the best.

1/5

Trustpilot

What can I say it’s false advertising

What can I say it’s false advertising - they say on website ‘simply enter your post code now to find out your home value, instantly. Instantly !! That’s incorrect as you have to continue giving features, personal details, then results. That’s not instantly. Just provide what you say!!

Ian · 19 October 2021

Agent replied · 23 December 2024

Thank you for taking the time to leave us a review. I am sorry you are experiencing issues with the instant online valuation tool. The valuation presented by this tool is calculated independently by propertypriceadvice.co.uk and is based on the information you provided.Our online valuation service gives you a free and instant estimate of your home's current value. Start by entering your postcode above, answer a few simple questions and you'll have your valuation in under three minutes from start to finish.We believe the estimate should give you a good indication of what your property is worth should you choose to take it to market. Please consider it to be a starting point, which should not replace the expertise of a local estate agent.If you have any further questions, please email us at support@onthemarket.com

1/5

Trustpilot

A poor experience.

You advertise that it is an advantage to see properties first but the agent didn’t respond and therefore today it was on another site that enabled a viewing to be booked straight away. It was much easier and more transparent. I will be avoiding this site.

Emma · 15 January 2022

Agent replied · 23 December 2024

Hi Emma, thank you for taking the time to contact with us and to share your valued feedback. Sorry you did not receive a response from the agent. I am glad you were able to book a viewing though. If you have any ideas on how we could improve please do not hesitate to let us know. I hope you enjoy the rest of your day.

5/5

Trustpilot

I am currently looking for different…

I am currently looking for different properties for my 2 adult children who will need to move shortly and I find On The Market to be easy to use, very comprehensive and informative. The regular alerts are particularly useful. I would definitely recommend this application.

COLLEEN · 3 March 2022

Agent replied · 23 December 2024

Good afternoon Colleen,Thank you for your lovely feedback! We hope you find your perfect properties! If you require any assistance please don't hesitate to contact us - support@onthemarket.comEnjoy the rest of your week!

2/5

Trustpilot

Really annoying website

Really annoying website, finding it very difficult to actually look at houses as it keeps filling my screen with pop ups and repeated gdpr requests every minute, non-stop. Search facilities not as good as rightmove.

D · 30 March 2023

Agent replied · 23 December 2024

Hi there, sorry to hear you're finding it difficult to use our website. We're always looking at ways we can improve and take onboard all feedback received. If you have any suggestions or ideas, we'd invite you to send them over to our team at support@onthemarket.com. All the best on your property journey.

1/5

Trustpilot

I worked for the cleaning side of it…

I worked for the cleaning side of it and the bathroom was full of mould I did not stay only did one day and.did not get paid. Kitchen had knifes all over the sides units not safe when u work its 2 woman anything could happen

Hayley · 10 November 2021

Agent replied · 23 December 2024

Hello Hayley, thank you for taking the time to leave a review. My apologies that you have experienced this. We believe this review is about one of the estate agents that list on our site rather than OnTheMarket.com.If you would like us to look further into this matter for you please could you email us at support@onthemarket.com with more information.Thank you & have a lovely day!

1/5

Trustpilot

Property was NOTHING like the advert

Advert stated high quality room. Went to view it. Wasted journey. House stunk of weed, room looked nothing at all like the pictures. Definitely wasn’t high quality and the door handle was hanging off by it’s screws. Taking the p**s

Jess · 18 August 2022

Agent replied · 23 December 2024

Hi Jess, sorry to hear the property you viewed wasn't as expected. OnTheMarket is a property search website which advertises properties on the estate agent's behalf, we are not an estate agency. Our first recommendation would be to address this with the agent however failing that you can contact the relevant authority who'll be able to advise further. The agent should be registered with either of these schemes; The Property Ombudsman scheme or Property Redress scheme. If you need further assistance please send an email to support@onthemarket.com and the team will be happy to help. Thanks

5/5

Trustpilot

Email alerts help me spot bungalows for sale.

I have a couple of searches set up as email alerts for my in-laws. These are vital in helping me spot new bungalows for sale as soon as possible especially when the market is so busy and bungalows are in short supply.

Roger · 20 May 2022

Agent replied · 23 December 2024

Hi RogerThanks for taking the time to leave us a review, we really appreciate it! It's really great to hear how useful you're finding our property alerts and we hope their dream bungalow pops up soon! Please let us know if you have any further feedback or suggestions for improvements.Have a great day

1/5

Trustpilot

It's not a valuation

It's not a valuation. It's a marketing tool whete they will send your info to estate agents in the area. Be carefull or you'll be bombarded with junk.

Christina · 11 September 2023

Agent replied · 23 December 2024

Hi Christina, sorry to hear you weren't happy with your recent valuation at OnTheMarket. On completion of the instant valuation, you'll be presented with your property's estimated value. Should you wish to take the next steps in valuing your home, we display agents in your local area for a more accurate valuation. This is completely optional and doesn't need to be submitted. We're sorry for any confusion caused and wish you all the best in your future property endeavours.

5/5

Trustpilot

I can't fault onthemarket for support

I can't fault onthemarket for support, their staff, do everything I ask them to do straightway away if I have a problem. I also use Rightmove and they charge three times as much and their support is not in the same league.

Soblue · 11 May 2022

Agent replied · 23 December 2024

HiThanks for taking the time to leave us such a great review! We're so glad to hear how pleased you are with the service you're receiving. Please do get in contact if there's anything more we can do for you. All the best!

5/5

Trustpilot

Thank you for being so helpful in…

Thank you for being so helpful in getting my agency set up on your system , (and keeping in touch with me .so grateful to Steven and everyone at On The market support team .)

Stephen · 13 February 2023

Agent replied · 23 December 2024

Hi Stephen, thanks so much for your kind words and five star review - we really appreciate it! It's wonderful to hear you've had a positive onboarding experience and contact with our team. We'll make sure to pass this onto Steven and the team. Thanks again

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