Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFantastic account manager
I'm really enjoying working with OnTheMarket, Michelle Cowan my account manager is fantastic, she goes above & beyond. Quick responses, there are never any issues or the pressure to purchase more products.
Kristen · 18 May 2022
Agent replied · 23 December 2024
Hi KristenThanks so much for your kind words, we really do appreciate it. We're thrilled to hear you're enjoying being with OnTheMarket and I'll make sure to pass your feedback to your account manager. Please reach out to us if there is anything more we can do, all the best!
★★★★★ 5/5
TrustpilotA sensible conversation with a…
A sensible conversation with a representative who listened to the needs of my business.
James · 12 December 2023
Agent replied · 23 December 2024
Hi James, thanks for your feedback and leaving a five star review. It's wonderful to hear you had a positive experience. Please don't hesitate to get in contact with the team in the future if there's anything we can assist with. Thanks for your support, all the best.
★★★★★ 1/5
TrustpilotWhat a waste time
What a waste time, impossible to book a viewing, I've sent request after request to view properties every time viewings fully booked, do these properties really exists or is this company trying to booster it's profile
Carl · 15 September 2021
Agent replied · 23 December 2024
Thanks for taking the time to leave a review. I am sorry you have experienced this issue. As OnTheMarket are not estate agents and the property is only hosted by us, I think the best thing to do would be for you to get in contact with the estate agent who is advertising the property. If you have any other concerns please email us at support@onthemarket.com.
★★★★★ 5/5
TrustpilotWorlds apart from the previous On The…
Worlds apart from the previous On The Market. This time with a new CEO, fast uncomplicated feed, excellent service, massively competitive on price and two leads on the first day. 10/10
Graham · 24 May 2022
Agent replied · 23 December 2024
Hi GrahamWow, thanks so much for your kind words - we really appreciate it and I'll be sure to pass this along to the relevant teams! It's great to hear you've had such a positive experience, please do keep in touch and let us know if there is anything more we can do. You can email us at support@onthemarket.com - ideas, comments and suggestions are always welcomed. Thanks again
★★★★★ 5/5
Trustpilotthis is a great site
this is a great site - lots of really useful features, easy to use and I found my dream house! moving house is never stress free but On The Market certainly helped me !
Sue · 15 December 2021
Agent replied · 23 December 2024
Hi Sue, thank you so much for the 5*s and congratulations on finding your dream home! we're happy to have helped you in your journey.
★★★★★ 1/5
TrustpilotRent values and sales values are way…joking
Rent values and sales values are way under.Site a waste of spaceYes will get a real valuation as this site is a pure waste of time.
Paul · 7 December 2022
Agent replied · 23 December 2024
Hi Paul, Sorry to hear you weren’t happy with your sales and lettings valuations. If you’re looking to sell or rent your home in the future we’d always recommend you speak with a local expert agent. They’ll be able to give you a clearer understanding of a property's value and take into consideration changes you may have made to the property and they'll know your local market inside out. An online valuation should be considered as a starting point. We’d be happy to look into yours for you if you'd like to contact the team at support@onthemarket.com with the details. All the best
★★★★★ 5/5
TrustpilotVery pleased with leads
Very pleased with the quality and quantity of leads we are getting from OTM. It is out-performing other major portals. Client feedback is very positive about the clean, easy-to-use site.
Richard · 19 May 2022
Agent replied · 23 December 2024
Hi RichardThanks for taking the time out of your day to leave us a review. We appreciate the feedback about our website and hope you have a lovely day!
★★★★★ 5/5
TrustpilotReceived immediate property alerts and…
First to receive new property alerts before they go on any other websites, putting my family ahead of the competition. Easy to navigate website, with no irrelevant paid advertising. Excellent!
Paul · 16 May 2022
Agent replied · 23 December 2024
Hi PaulIt's great to hear you're finding so much benefit from the site and our property alerts. Thanks for the feedback, we really appreciate it! Have a great day
★★★★★ 5/5
TrustpilotGreat onboarding experience...
The team at onthemarket were easy to deal with, very responsive and the sign up process was a breeze. Much easier than another portal I am dealing with!
Steve · 12 August 2022
Agent replied · 23 December 2024
Hi Steve, wow thanks so much for your kind words! It's always great to hear how our agents are finding the onboarding process so we really appreciate this feedback and I'll make sure this is passed onto the teams. If there's anything more we can do for you please send us an email at support@onthemarket.com and we'll be happy to help further. All the best!
★★★★★ 1/5
TrustpilotLittle return on Investment
The premise of ‘on the market’ is a good idea, to compete with the dominant portals that are charging agents huge sums each month. Regrettably however, very little enquiries are produced and you will never see a representative, instead you will receive generic company messages. My advice to all agents would be to stay clear and invest your hard earned marketing budget into more measurable and productive things.
James · 24 May 2021
★★★★★ 5/5
TrustpilotFantastic service
Fantastic service, very prompt and helpful.
Customer · 8 April 2024
Agent replied · 23 December 2024
Hi there, thanks for taking the time to leave us a five star review. We're so glad to hear your feedback and offer you such a helpful service. Thanks for your continued support - all the best!
★★★★★ 5/5
TrustpilotOur representative
Our representative, Helen Hughes, is a very good communicator and a tribute to On The Market
Customer · 16 August 2023
Agent replied · 23 December 2024
Hi there, wow thanks so much for your feedback and five star review - we really appreciate it! We'll be sure to share this with Helen and the team, thanks for your continued support. All the best.
★★★★★ 5/5
TrustpilotEasy app to use
Easy app to use. Doesnt cost and it's great to be able to talk to the landlord by message. Had good and quick responses to my messages. Fully recommend.
Ash · 31 March 2022
Agent replied · 23 December 2024
Hi Ash, Thank you for your feedback, it's greatly appreciated. We're so glad you're loving the OnTheMarket app.Have a great day!
★★★★★ 5/5
Trustpiloti find using on the market to be a very…useful and easy to use
i find using on the market to be a very easy web site to use in my quest to find a UK home
Customer · 7 December 2022
Agent replied · 23 December 2024
Hi Colin, we're really glad to hear you're finding OnTheMarket useful in your property search journey and thanks for taking the time to leave us a five star review. If there's any features you'd like to see on our site or any further feedback you'd like to share please email the team at support@onthemarket.com. Happy house hunting!
★★★★★ 5/5
TrustpilotI have to say this is by far the best…
I have to say this is by far the best website out there now for any property searches. I had used Right Move for years but won’t be going back!
Andrew · 14 December 2021
Agent replied · 23 December 2024
Hi Andrew, thank you so much for the great review. We really appreciate you taking the time to do so!
★★★★★ 5/5
TrustpilotLoving On The Market
Loving On The Market. I have been with On The Market since the beginning as an independent agent and get great leads. Everyone jump on board is my advice.
Rebecca · 2 February 2022
Agent replied · 23 December 2024
Hello Rebecca,Thank you for your kind words, we're so glad you're loving OnTheMarket.com as much as we are!We always appreciate your feedback.Have a lovely day!
★★★★★ 1/5
Trustpilotring you up every day even when you…
ring you up every day even when you have told them not to. the house valuation if way of the mark
Philip · 10 January 2023
Agent replied · 23 December 2024
Hi Philip, sorry to hear you're receiving unwanted calls. We've reached out to you privately if you'd like to respond there and we can look into this further for you. Alternatively, you can contact the team at support@onthemarket.com. All the best
★★★★★ 1/5
TrustpilotInstant valuation was 102k less than…
Instant valuation was 102k less than what we paid. I can safely say the valuation are not accurate in the slightest as the property we bought is a new build
Customer · 16 October 2021
Agent replied · 23 December 2024
Thank you for taking the time to leave us a review. I am sorry you are experiencing issues with the instant online valuation tool. The valuation presented by this tool is calculated independently by propertypriceadvice.co.uk and is based on the information you provided.We believe the estimate should give you a good indication of what your property is worth should you choose to take it to market. Please consider it to be a starting point, which should not replace the expertise of a local estate agent.If you have any further questions, please email us at support@onthemarket.com
★★★★★ 5/5
TrustpilotWe find OnTheMarket the best
We find OnTheMarket the best place to advertise home for sale, hopefully soon it will be the only way! Apart from our own website and database
David · 18 May 2022
Agent replied · 23 December 2024
Hi DavidThanks for taking the time out of your day to leave us a 5* review! It's great to hear you're loving OnTheMarket and we're glad to have you with us. Have a great day!
★★★★★ 5/5
TrustpilotIesha Agyemang Needs A Pay Rise!!!
Iesha Agyemang Needs A Pay Rise!!!! Fantastic Experience
CG · 4 December 2023
Agent replied · 23 December 2024
Hi there, thanks so much for your five star review. We're glad you've had a great experience with us and appreciate your support. All the best.
★★★★★ 5/5
TrustpilotListened
Listened, had empathy and reached the right out come for both my business and theirs, others were not as accommodating.Well done Onthemarket!
New · 4 October 2022
Agent replied · 23 December 2024
Hi there, thank you so much for taking the time to leave a review and for such kind words - the team all really appreciate it! We're glad to hear you're happy with your membership and if there's anything more we can do or even if you have suggestions on what we can improve on please don't hesitate to reach out to the team at support@onthemarket.com. All the best!
★★★★★ 5/5
TrustpilotAlways manage to find what I want and…
Always manage to find what I want and get the right support from the team here! Great property company, would deff recommend to all my friends and family
Zoe · 17 December 2021
Agent replied · 23 December 2024
Hi Zoe, thank you for recommending us in your review!
★★★★★ 5/5
TrustpilotGreat customer service
Great customer service, I phoned and they picked up immediately which I have struggled with other portals.
Customer · 22 March 2023
Agent replied · 23 December 2024
Hi there, thanks so much for taking the time to leave a five star review. All our teams really strive to give the best service they can to all our agent members, so we really appreciate your kind words. We'll make sure your feedback is passed on. Thanks again and you can always reach the team at support@onthemarket.com with any further queries.
★★★★★ 5/5
TrustpilotGreat communication from our account…
Great communication from our account manager Rebecca.
Mervyn · 15 December 2023
Agent replied · 23 December 2024
Hi Mervyn, thanks for taking the time to leave us a five star review. We really appreciate it. It's wonderful to hear you're happy with your account manager Rebecca, we'll be sure to pass on your kind words. All the best
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