Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 3/5
TrustpilotNon starter
I was informed that the estate agent involved would be in touch with me, well that never happened.
Bobwhitetenterden · 18 June 2022
Agent replied · 23 December 2024
Hi there, we're sorry to hear you've had this experience. Please note that OnTheMarket is a property portal which advertises properties on the estate agent's behalf, and we are not an estate agency. Please feel free to reach out to the estate agent directly, or alternatively contact us at support@onthemarket.com and we can double check the estate agent received your enquiry for you!
★★★★★ 1/5
TrustpilotWhat a waste of time
What a waste of time! Listing properties for sale that are long sold. This is not what a property portal is about.
Eva · 17 November 2021
Agent replied · 23 December 2024
Good afternoon Eva, thank you for taking the time to email us. Sorry you recent experience with OTM was not up to scratch. We display the properties our member agents send us, unfortunately we have not got the capacity to check each one is still available. So we rely on our agents to remove properties once they become sold. If you would like us to look further into this matter for you please could you email us at support@onthemarket.com with more information. I hope you enjoy the rest of your day.
★★★★★ 5/5
TrustpilotAlways loved On the Market from the…
Always loved On the Market from the outset. Clear, concise and no nonsense. Keep up the great work.
Rebecca · 8 June 2022
Agent replied · 23 December 2024
Hi RebeccaThanks so much for the lovely review - we really appreciate it! It's great to hear your feedback and we're so pleased you're happy being with OnTheMarket. Have a great day!
★★★★★ 5/5
TrustpilotExcellent service from Anna
Excellent service from Anna, acted very fast on our request.
Ayrton · 30 March 2023
Agent replied · 23 December 2024
Hi Ayrton, we really appreciate you taking the time to leave a review. It's always wonderful to hear feedback like yours from our agent members, we'll be sure to pass this onto Anna. Thanks again!
★★★★★ 5/5
TrustpilotPrompt and extremely professional…
Prompt and extremely professional service throughout. No matter what was asked, they delivered. Overall a fantastic customer experience, would definitely recommend!!
Guest · 9 December 2021
Agent replied · 23 December 2024
Hello! We are incredibly grateful that you took the time out to leave us a 5-Star review regarding our site and more specifically, our services. Thank you!
★★★★★ 1/5
TrustpilotDon't trust their website
Well, this is one awful service. Looking on line for properties for a friend and came across the website for OntheMarket. First property came up and wham! Bombarded with adverts for bitcoin, dodgy financial schemes and a range of others.There are plenty of other sites so I'll stick to the likes of Rightmove or Zoopla in future
MrsV · 13 February 2021
★★★★★ 5/5
TrustpilotGreat work!
Brilliant customer service.
Customer · 12 September 2023
Agent replied · 23 December 2024
Hi there, thanks so much for the five star review. We're delighted to hear you had a great experience with us and found our customer service to be brilliant. Your feedback means a lot to the team. We're always here to help, so please don't hesitate to reach out if there's anything more we can do. Thanks for supporting OnTheMarket.
★★★★★ 5/5
TrustpilotYou send me possible rent properties…
You send me possible rent properties every day and though not successful yet, I have hopes!
Rowland · 28 June 2022
Agent replied · 23 December 2024
Hi Rowland, it's great to hear you're enjoying receiving property alerts - we'll keep our fingers crossed your perfect property comes along soon! Thanks for taking the time to leave us a review and do let us know if you have any further feedback or suggestions for improvement at support@onthemarket.com. Happy house hunting!
★★★★★ 1/5
TrustpilotTotally inaccurate
Totally inaccurate. Used the valuation tool and got back the same amount a local estate agent valued it at 2 years ago.
Anna · 23 July 2021
Agent replied · 23 December 2024
Thank you for taking the time to leave us a review. I am sorry you are experiencing issues with the instant online valuation tool. The valuation presented by this tool is calculated independently by propertypriceadvice.co.uk and is based on the information you provided. We believe the estimate should give you a good indication of what your property is worth should you choose to take it to market. Please consider it to be a starting point, which should not replace the expertise of a local estate agent.If you have any further questions, please email us at support@onthemarket.com
★★★★★ 5/5
TrustpilotA very friendly and efficient service…
A very friendly and efficient service from Craig at On The Market.
Dan · 14 November 2022
Agent replied · 23 December 2024
Hi Dan, thanks so much for taking the time to leave a 5 star review - we really appreciate it! We'll make sure your comments are passed onto Craig and the team. If you have any further feedback or ideas for improvement we'd love to hear them, send the team an email at support@onthemarket.com. Thanks again
★★★★★ 5/5
TrustpilotAbsolutely fantastic experience as…
Absolutely fantastic experience as always!The new website has made it so much easier to navigate and get everything done!
Sidney · 17 December 2021
Agent replied · 23 December 2024
Hi Charlotte, thank you so much for taking the time out of your day to provide such lovely feedback. We're glad you're enjoying OnTheMarket's new site!
★★★★★ 5/5
TrustpilotGreat service with everyone I spoke and…
Great service with everyone I spoke and worked with, can’t complain as was given 5 star service, thank you
Sk · 13 December 2021
Agent replied · 23 December 2024
Thanks for taking the time to leave us a feedback!
★★★★★ 5/5
TrustpilotA very slick portal without all the…
A very slick portal without all the adverts and irrelevant displays found on similar sites
James · 20 May 2022
Agent replied · 23 December 2024
Hi JamesThanks so much for the kind words - we really appreciate it. We're glad to hear you're loving the OnTheMarket site as much as we are! Thanks again and have a wonderful day
★★★★★ 5/5
TrustpilotThe new site is amazing
The new site is amazing! I cannot believe how much better it is, so much easier to use!
Ben · 15 December 2021
Agent replied · 23 December 2024
Hi Ben, thank you so much for this feedback, it is greatly appreciated and we're very glad you're enjoying the new look site!
★★★★★ 5/5
TrustpilotAmazing website!
Amazing websiteI rented my house via this site and the agent in question was superb and professional.Highly recommend!
Deirdre · 14 December 2021
Agent replied · 23 December 2024
Hello! we are so grateful for your review. Thanks for sharing your rating with us and the community.
★★★★★ 5/5
TrustpilotCracking website
Cracking website - move aside Rightmove, there’s a new team in town! Easy to use and manoeuvre. 👍
Ned · 14 December 2021
Agent replied · 23 December 2024
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
★★★★★ 5/5
TrustpilotFantastic new website
Fantastic new website, easy to navigate and agents connect with you straight away. Much prefer this to Rightmove.
Rory · 14 December 2021
Agent replied · 23 December 2024
Hi Rory, we are incredibly grateful that you took the time out to leave us a 5-Star review!
★★★★★ 5/5
TrustpilotNew website is fab as is all the…
New website is fab as is all the service I have received. Will always use OTM! 5* here!
K · 13 December 2021
Agent replied · 23 December 2024
Thanks so much for taking your time to provide feedback, we are very pleased that you like the new site!
★★★★★ 5/5
TrustpilotExcellent new web site
Excellent new web site! A pleasure to use and so easy. Great company and so helpful. Highly recommend.
Smith · 9 December 2021
Agent replied · 23 December 2024
Good morning, Thanks so much for taking your time to provide feedback, we are very pleased that you like the new site!
★★★★★ 1/5
TrustpilotBeware of online house valuations
Please beware of using on the market’s free valuation tool. Apart from being totally inaccurate, they pass your details on to local estate agents who, in my case, were very pushy. You do not know this will happen until you submit your request and it is too late to change your mind
Debbie · 24 June 2021
★★★★★ 5/5
TrustpilotImproving all the time
They understand how a portal should support and work with estate agents
Michael · 25 August 2022
Agent replied · 23 December 2024
Hi Michael, thanks so much for taking the time to leave us a 5 star review! It's really great to hear your feedback and have you onboard. If you have any ideas or suggestions please send them over to support@onthemarket.com, we're always looking at ways to improve and really value your input. All the best!
★★★★★ 5/5
TrustpilotHappy to see the continued improvement…
Happy to see the continued improvement in the services provided by On The Market
Paul · 24 May 2022
Agent replied · 23 December 2024
Hi Paul It's great to hear this feedback, thanks for taking the time to leave us a 5* review! We're always working at growing and improving what we offer here at OnTheMarket so please do send us an email at support@onthemarket.com if there's anything in particular you'd like to see. Have a lovely day!
★★★★★ 5/5
TrustpilotImpressive web site and easy to use
Impressive web site and easy to use. I found it very informative and wouldn’t hesitate to recommend.
Valerie · 9 December 2021
Agent replied · 23 December 2024
Good morning Valerie,Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our site visitors. We look forward to seeing you again soon.
★★★★★ 5/5
TrustpilotGood customer service
Good, friendly service
Rumz · 19 June 2023
Agent replied · 23 December 2024
Hi Rumz, thanks for taking the time to leave us a five star review. We really appreciate your feedback. Please don't hesitate to contact the team at support@onthemarket.com if there's anything more we can do to assist in the future. Thanks for supporting OnTheMarket, all the best!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.