Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotGave just 2 stars
Gave just 2 stars, because agent was there on meeting time, but other wise everything was terribly wrong. Ignoring my messages and not calling me back like they did promise. I have to struggle to contact the agency, what a waste of time. Recommend don't choose this rubbish agency no more, irresponsible staff.
Andis · 21 March 2023
Agent replied · 23 December 2024
Hi Andis, we're sorry you weren't pleased with your recent experience with an estate agent. We'd recommend you send your feedback directly to the estate agent you were speaking with. OnTheMarket is a property search website which advertises properties on the estate agent's behalf, we are not an estate agency. We wish you all the best on your property search journey, thanks for visiting OnTheMarket.
★★★★★ 1/5
TrustpilotNew website useless.
I have used the previous 'On The Market' website and found it very good, the new website is hopeless, won't let you filter as the filter element doesn't scroll so you are unable to add filters to your search, it has properties on there that were advertised months ago, useless for up to date availability. I am very disappointed with the new website.
Lynn · 2 February 2022
Agent replied · 23 December 2024
Hi Lynn, Thank you for your feedback, our number 1 aim is to provide our customers with the best site to search for their next property. We are constantly looking for new and innovative ways to elevate our offering. With regards to your query about our filter options, we have refined our search function on the website to offer a more streamlined and functional searching experience for our customers. However, you can still search for your preferred property types using our Wish List feature. Wish List invites property seekers to specify up to 5 things they would like in their new home, whether they be single word items, or short phrases, for example “Concierge” or “Countryside views”. The properties that appear will then provide you with a score on how many “Wish List” items it offers, matching you to the right property quicker. If you have any further enquiries, please email us at support@onthemarket.com
★★★★★ 5/5
TrustpilotTime well spent on scheduled update calls
Always find our regular telephone conversations helpful always good to have a re-fresh on how I can improve marketing and increase viewings for my clients. Craig always takes the time and never rushes the scheduled telephone appointments.
Rachel · 21 March 2024
Agent replied · 23 December 2024
Hi Rachel, thanks for taking the time to leave us a five star review. It's really great to hear your feedback on these meetings and that you're finding value in them. Thank you for your ongoing support. We'll be sure to pass this onto Craig and the team. All the best.
★★★★★ 5/5
TrustpilotI am thoroughly enjoying OnTheMarket…
I am thoroughly enjoying OnTheMarket with the new rebrand. It feels like they are leading the way for portals and providing estate agents with more value than ever. Recently I have been looking for new flats to move to in London, and OnTheMarket gives me the best customer experience to quickly identify rentals in an area and price range that suites me.
Jamie · 11 December 2021
Agent replied · 23 December 2024
Thank you, Jamie for your feedback, it's greatly appreciated. We're so glad you're loving the new OnTheMarket website as much as we are!
★★★★★ 5/5
TrustpilotExcellent Service
Excellent Service Highly Recommend Very Friendly
Faisal · 6 December 2022
Agent replied · 23 December 2024
Hi Faisal, thanks so much for taking the time to leave us a five star review, we really appreciate it. It's great to hear such positive feedback on our agent membership. If there's anything you'd like to see us improve on or add to our offering please let us know, send the team an email at support@onthemarket.com. All the best!
★★★★★ 5/5
TrustpilotWell designed app for property search
I'm currently looking to buy a property in the South London area and find myself frequently turning to the On The Market app. It's a very convenient way to set up alerts and browse through all the current available properties that are relevant to my needs. The design has changed recently and I prefer the cleaner fresher feel of it all.
J · 13 January 2022
Agent replied · 23 December 2024
Thank you for your feedback, it's greatly appreciated. We're so glad you're loving the new OnTheMarket website as much as we are!
★★★★★ 1/5
TrustpilotAs a retired Charted Building Surveyor…
As a retired Charted Building Surveyor I have done a few valuations . As a matter of interest I looked up the value of my property. The response was inaccurate and misleading.
Charles · 15 August 2025
★★★★★ 5/5
TrustpilotI used “on the market” to get an…
I used “on the market” to get an evaluation on my property. The evaluation was very accurate as it matched the state agency evaluation. I am impressed. Much better than zoopla.
Sameer · 11 June 2024
Agent replied · 23 December 2024
Hi Sameer, thanks for your five star review. We really appreciate your feedback and it's great to hear how impressed you are with your experience using our valuation tools. Thanks for using OnTheMarket and all the best on your property journey.
★★★★★ 5/5
TrustpilotGreat on going support from Dan!
Great on going support from our account manager, Dan!
Alex · 2 March 2026
★★★★★ 1/5
Trustpilotchanged agreement and removed part of…
changed agreement and removed part of our advert in order to get more money from us the customer despite longevity and little or no warning or options for a small independent!!!!
Gary · 6 August 2025
★★★★★ 1/5
TrustpilotVery bad experience i had ,come and…
Very bad experience i had ,come and cross with identity fraud ,who tends to be estate agents and putting their ad on the website.i won't trust the flat i find from this website
Cigdem · 6 April 2024
Agent replied · 23 December 2024
Hi there, sorry to hear of your recent experience. Please contact the team at support@onthemarket.com if you saw the agent listing their properties at OnTheMarket. We'll need some additional information from you which the team will inform you about. We would also recommend you contact the relevant scheme, either The Property Ombudsman or The Property Redress Scheme to make a complaint. They will be able to advise if the agency is a member of one or the other. Please note that OnTheMarket is a property portal which advertises properties on the estate agent's behalf, we are not an estate agency. All the best.
★★★★★ 2/5
TrustpilotCookie annoyance / specific searches
The cookie consent every few seconds or every page drives me insane!!! I've set up the alerts to avoid using the website and the cookie annoyance. Would like the option to exclude new homes from search, would reduce the properties coming through that are not suitable.
Claire · 1 May 2023
Agent replied · 23 December 2024
Hi Claire, we're sorry you're having issues with the cookie pop-up on your browser. It can occur for a couple of reasons. One main reason could be you have an ad-blocker extension installed. Disabling the extension or adding OnTheMarket to the allow or whitelist should help with this. If that's not the case, please contact our team who can assist further. In regards to your alerts criteria, you can exclude new homes from your alerts by selecting the 'don't show new builds' filter. Our technical support team would be more than happy to assist you with updating this if you'd like to email them at support@onthemarket.com. Thanks
★★★★★ 5/5
TrustpilotNo 1 Portal status incoming
Looking forward to you achieving No 1 portal status, a great vision for the very near future. More agents need to take note and come on board
Richard · 4 July 2024
Agent replied · 23 December 2024
Hi Richard, thanks for taking the time to leave a five star review. We're really grateful for your support. Please contact the team if there's anything we can help you with in the future. All the best.
★★★★★ 5/5
TrustpilotLooks Amazing
Layout is intuitive, easy to use and very pleasing aesthetically
Ana · 15 December 2021
Agent replied · 23 December 2024
Hi Ana, wow! thank you so much for the feedback! we are very pleased that you like the new site.
★★★★★ 1/5
TrustpilotMost of the properties listed already sold
Most of the properties listed on this site which shows available for sell are actually sold and By making an inquiry about these properties, you don't get any update on this.Do not rely on this site, just use as a reference
Vishal · 8 September 2023
Agent replied · 23 December 2024
Hi Vishal, sorry to hear the properties you've enquired on are sold. If you notice this occurring frequently with any particular agent, please pass on these details to our support team at support@onthemarket.com who can investigate this further and ensure the agent is updating the listings as sold in a timely manner. We wish you all the best in your property search. Thanks.
★★★★★ 5/5
TrustpilotContract renewal
Great team at OTM. Happy to continue or business relationship.
DARIO · 4 February 2026
★★★★★ 1/5
TrustpilotDon't Bother Total Joke
Don't bother. Trying to get a correct valuation via their website is a joke and hugely undervalues properties. Doesn't even ask or give you the ability to enter property details correctly 🙄
Emma · 5 July 2025
★★★★★ 5/5
TrustpilotRory from OTM has been a constant source of support with all things technical
Rory from OTM has been a constant source of support for me as property manager at Benchmark Lettings assisting me with all things technical for marketing our properties!I can't recomend him enough!
Nikki · 8 March 2024
Agent replied · 23 December 2024
Hi Nikki, thanks so much for your kind words and five star review. It's really wonderful to hear that you've been well supported in your time with OnTheMarket. We'll be sure to share your feedback with Rory and the team. Thank you for your continued support. All the best.
★★★★★ 5/5
Trustpilot5* Service
Really pleased with the service we have received so far. From initial enquiry to set up, the process was smooth and quick. Reponses from support staff have always been replied to quickly and very informative. Would not hesitate to recommend OnTheMarket.com.
Primrose · 7 August 2023
Agent replied · 23 December 2024
Hi Primrose Properties, wow thanks so much for your kind words and support! It's wonderful to hear your feedback and have you with us. If there's anything further we can do to support your agency, please reach out to the team at support@onthemarket.com, they'll be more than happy to assist. Thanks!
★★★★★ 1/5
TrustpilotWaste of time
Waste of time, properties listed are out of date!! Enquired about one, had to contact the estate as the request information form got no replies. Property was from year before, 9 months old, they had not bothered to remove advert!! Useless. Only gave 1 star as I had to.
C.Graham · 17 August 2019
★★★★★ 5/5
TrustpilotI've had no problems tbh.
I've had no problems at all with OnTheMarket. They've been prompt and informative on most of the properties on their site, with only a handful not existing when I click the link to check them. This, however, isn't the fault of OTM, so I'm not going to mark them down for that.
Michael · 28 May 2022
Agent replied · 23 December 2024
Hi Michael We really appreciate you taking the time to leave your feedback and give us a 5* review - thanks so much! It's great to hear you're finding OnTheMarket informative for your property search. If you have any suggestions of ways we could improve please do send us an email at support@onthemarket.comAll the best!
★★★★★ 1/5
TrustpilotThis is Fake sit for showing fake…
This is Fake sit for showing fake advertisement already sold but still showing on site
Niraj · 25 November 2024
Agent replied · 23 December 2024
Hi Niraj, sorry to hear of your experience. OnTheMarket is a property portal which advertises property on the estate agent's behalf, we are not an estate agency. If you believe a property listing on our site is misleading or contains inaccurate information we would recommend speaking with the estate agency directly first to resolve the situation. Our support team can help you in finding their contact details if you are unsure, they can also direct you to the relevant authority if you wish to escalate it further. Thank you for your feedback, we wish you all the best on your property search.
★★★★★ 5/5
TrustpilotOnTheMarket is going from strength to strength
OnTheMarket is going from strength to strength since appointing their new ceo Jason Tebb. and the rebranding of the site is proof of the change he is bringing. The new site is refreshed, clean and professional, it embodies everything we want in a portal. The new search features are great! Keep it up OTM!
Scott · 17 December 2021
Agent replied · 23 December 2024
Wow! thanks for leaving such a great review, Scott! always good to hear when we're on the right track.
★★★★★ 5/5
TrustpilotThe best service
Heather has always provides us a fantastic customer service, she would listen carefully to our needs, understanding our goal and trying her absolute everything to find the best deal and products for us. We couldn't ask for more, thank you!
Ran · 16 June 2023
Agent replied · 23 December 2024
Hi Ran, thanks so much for your feedback. It's really great to hear your feedback and we're glad you're happy with the level of service! We'll be sure to pass this along to Heather and the team. Thank you for supporting OnTheMarket, it's great to have you with us. Be sure to contact Heather or the team if there's anything we can assist with in the future. All the best
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