Trusted Agent profile · Hounslow
★★★★★
468 reviews across 3 platforms
6-7 Spring Corner, High Street, Feltham, TW13 4PA, Hounslow, TW13 4PA
Part of Frost Partnership, see every office.
Frost Partnership's office in Hounslow, at 6-7 Spring Corner, is rated 4.4 out of 5 across 468 reviews on three platforms, including 246 Google reviews rated 4.7.
246
Reviews on Google
This office
159
Reviews on Facebook
Business-wide
63
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Frost Partnership Feltham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hounslow.
Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
1/5
TrustpilotWORST EXPERIENCE IN MY LIFE THEY HAVE…
WORST EXPERIENCE IN MY LIFE THEY HAVE MADE MY LIFE HELL!!!!! THEY ARE VERY RUDE SPECIALLY POOJA SHAH!!!I wouldn’t recommend them even 1% try to get another agency that cares for you they made me clean the house professionally for 200£? I mean I lived there paid rent of course I it LOOKS USED?!?! They have taken money from my deposit?
5/5
TrustpilotGreat customer experience
Great customer experience, great people management, all in all a pleasurable sale experience. Managed expectations for myself and my wife well during the initial phase.
5/5
GoogleFrost off Feltham we’re worth every penny.They worked so hard they were efficient polite kept us informed.A big thanks goes to Jamie Some who knows his job very well and a credit to the Frost Company.
Hi Gavin Many thanks for your 5* review of our services. We're delighted to read that Jamie and the Feltham team were professional, efficient, polite and helpful. We will pass your comment on to Jamie, the team and also to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
4/5
TrustpilotCarla Reynolds from property management…
Carla Reynolds from property management has been extremely helpful and quick responding to any queries I may have regarding the property I rent from them.
1/5
TrustpilotBe careful with these people
Be careful with these people. When moving into rented accommodation they did not address any issues that we felt needed to be fixed, simply ignoring our emails. When we moved out, they tried to take money from our deposit to fix issues with the house that already existed before moving in. A deposit should not be there to fix existing maintenance issues.
5/5
GoogleI have been using Frost to rent my property for the past 6 years. I find their service very professional and would recommend them to anyone. They are nice people who are a pleasure to deal with. Paul
Hi Paul, Thank you so much for taking the time to write this 5* review for the Feltham team. We're pleased to hear that you have received a friendly and professional property lettings service over the past 6 years. Best wishes from all at The Frost Partnership
1/5
TrustpilotAvoid at all costs
Avoid at all costs. I have rented a flat from them for 2 years, it has been 2 months since I have done the check-out and they still haven't refunded my deposit. Plus, they have tried to find the tiniest details to hold money from my deposit... their excuse to charge me £90 cleaning fee is a discoloured sealant in the bathroom.
5/5
GoogleThe staff were very responsive and incredibly helpful! We were pleased with the great communication at every step of the process in purchasing our new property. Highly recommend!PositiveResponsiveness, Quality, Professionalism
Many thanks for taking the time to write this 5* review and recommendation for our Feltham team. We are delighted to read that the staff were very responsive and incredibly helpful! We will pass your comments on to them and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
GoogleFantastic service from Frost Partnership (Feltham). Sebastian & Rob (Lettings dept) was extremely helpful throughout my stay at the Feltham property. I would highly recommend The Frost Partnership (Feltham) for providing Excellent Customer service.PositiveResponsiveness
Hi Johneton, Many thanks for taking the time to write this fabulous 5* review for the Feltham team. We're delighted to read that they provided you with a professional and helpful property service throughout your rental period. We will pass your comments on to all involved and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
TrustpilotPurchasing a flat
I couldn't be more pleased with my experience with the Frost Partnership. My main contacts were Lee and Alison and they were both extremely responsive, helpful and professional throughout the purchase of my flat. I was particularly impressed with how quickly they responded each time I needed information or documents. They've been such a pleasure to work with.
1/5
GoogleII am waiting for the deposit 6 weeks and I only hear that this week it will be on the account and there is no, lies are their hallmarkNegativeProfessionalism
Hi Robert, We take all our reviews very seriously. Please can you email full details of this matter to marketing@frostweb.co.uk so that they can investigate further. Kind regards
5/5
FacebookGreat experience working with Frost on the sale of my flat, they secured a great price and were efficient and helpful throughout the whole process.
Hi Will, Thank you for taking the time to write this 5* review. We are delighted to read that you received an effective and efficient property service during the sale of your flat. Best wishes to you from all at The Forst Partnership Estate Agents
5/5
FacebookAn absolute pleasure to deal with Frost, and in particular, Karen Morris. We are delighted with our new home and couldn’t recommend the Frost Partnership more for a friendly and professional service. 10/10
Hi Mark, Thank you for taking the time to write this glowing review for Karen and the Windsor team. We're delighted to read that you received a friendly and professional property service, and found a new home that's perfect for you. Wishing you every happiness in your new home. Best wishes from all at The Frost Partnership Estate Agency
5/5
GoogleIn a world of cheating, lying and lazy estate/letting agents I found the Feltham branch of Frost Partnership a breath of fresh air. Professional, friendly and communicative team. I would recommend.
Hi Gavin Many thanks for your 5* review of our services. We're delighted to read that the Feltham team were professional, friendly and helpful; and that you found dealing with them a breath of fresh air. We will pass your comment on to everyone involved and also to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleThe Frost Partnership Estate agents excellent service .Special thanks for Jamie B done amazing job and all team very professional . I am giving 5⭐️rate . Thanks for everything ☺️🙏🏽 …
Hi JD Many thanks for your 5* review of our services. We're delighted to read that Jamie did an amazing job for you and that you found all the team extremely professional. We will pass your comment on to Jamie, the team and also to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
FacebookHighly recommended. professional and friendly service from Alison. she kept things moving along with our sale and always kept us informed. Will definitely be using them again.
Hi Kelly, Thank you so much for taking the time to write this glowing recommendation for Alison. We are delighted to read that she provided you with an efficient and effective property service. Best wishes from all at The Frost Partnership Estate Agents
5/5
FacebookAn estate agent a bit different from the rest! As a buyer, I would certainly recommend Frosts in CSG.
5/5
GoogleI appreciated a helpful and informative first discussion with Andy, who provided useful and accurate professional advice.
Hi Viv. Thank you so much for your 5* review for our Feltham office. We are pleased to hear that you received useful and accurate professional advice. We will pass your comments on to Andy and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
FacebookExcellent, friendly, professional service. Did what they promised to do, when they promised it, kept me informed and went the extra mile when things looked difficult. Would definitely recommend them.
PS This post is about the Ashford Middx branch of Frosts. Thanks, Alex and Andy.
5/5
GoogleI have great experience with good people who worked hard to get my new home. Thank for everything.PositiveResponsiveness, Quality, Professionalism, Value
Hi Petrea, That's great to read; we're so pleased the Feltham team worked hard to get your new home. Thank you for your 5*review! Best wishes from all at The Frost Partnership Estate Agents
1/5
TrustpilotThey have not paid back my deposit for…
They have not paid back my deposit for 3 months now. I moved out of the property rented in July. Have been calling them and sending emails with no response as to when the deposit will be paid back. During the tenancy did not get much support. Definitely do not recommend the agency.
5/5
GoogleExcellent customer service from beginning to end - made the selling of my property as stress free as possible.PositiveResponsiveness, Professionalism
Thank you Daren - delighted to hear you received such excellent customer service. Best wishes from all at The Frost Partnership Estate Agents
1/5
TrustpilotHi,Communication is important.
Hi, Poor communication and unjust treatment. Thank you
1/5
TrustpilotTerrible Experience
Terrible Experience. Terrible Management. Stay out of them, they simply try take your money like scammers.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Frost Partnership Feltham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hounslow.
