Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 3/5
TrustpilotI wrote and called for over twenty…
I wrote and called for over twenty properties for rent, none of them are available and the ads are in your WWW.
Edi · 10 November 2021
Agent replied · 26 October 2024
Hi Edi,Thanks for taking the time to leave us a review. We're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.This Help Centre article discusses in greater detail what to do if you’ve contacted an agent and haven’t received a reply:https://help.zoopla.co.uk/hc/en-gb/articles/360011458557-I-have-contacted-an-agent-and-they-haven-t-repliedIf there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotZoopla do didn’t help to find rental…
Zoopla do didn’t help to find rental house to me. I booked properties but not available. Many agencies ads are not available.
Hurriyet · 9 November 2021
Agent replied · 26 October 2024
Hi Hurriyet,Thank you so much for taking the time to leave us your feedback.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct. When the status of their properties changes to either 'let' or ‘sold’, we request they mark the property as 'Let agreed' or ‘Sold STC’ on Zoopla if this is the case, but unfortunately, it seems sometimes this is not always done immediately resulting in our users finding listings in search results they did not expect. Listings generally take no longer than 24 hours to disappear from the website after the agent has requested its removal unless there was a technical error which we would be able to confirm.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option on the listing’s page (via desktop only). We will then investigate the issue further by speaking to the agent advertising the property. You can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotMeeting my requirements
I'm a bit concerned that I receive information on property outside the area, budget and type of property I am looking for.
Pauline · 9 November 2021
Agent replied · 26 October 2024
Hi Pauline,Thank you so much for taking the time to leave us your feedback.We'd like to assist you further with your property alerts and we'll DM you shortly with more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI search for an area using Google…
I search for an area using Google giving my area of preference. Select Zoopla and this search engine asks me for area!!!! I hate repitation
Carole · 18 April 2021
Agent replied · 26 October 2024
Hi Carole, Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.We'd like to find out a little bit more and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotWebsite with lot of features to hunt…
Website with lot of features to hunt for desired properties, i think most of details about property must be mentioned after verification with seller as well.
HOT · 25 January 2021
Agent replied · 26 October 2024
Hi,Thanks so much for leaving us a 4 star review. We're glad to hear that you've had a good experience and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything we can do to help you, be sure to visit our Help Centre where you may find many useful articles:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
Trustpilotzoopla has been on my pc for 1many…
zoopla has been on my pc for 1many years or more very reliable ,and very easy to use .im glad its there ,I check it regularly. .
John · 19 October 2020
Agent replied · 26 October 2024
Hi John,Thank you so much for your comments and for leaving us a five star review. It is great to hear you find our site reliable, and we hope we'll continue to assist you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotToo much expensive rental properties
Too much expensive rental properties. Not at al student friendly. Also its for a whole year booking. No student or short time visitor can avail the properties
Sarah · 15 October 2020
Agent replied · 26 October 2024
Hi Sarah,Thank you so much for taking the time to leave us a review. Our tools and services improve and become more effective with feedback and data from users like you.We are very sorry to hear that you have been unable to find a suitable property. Here are some help center articles showing you step by step how to complete a residential property search in just a few taps on your preferred device which you may find helpful:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517&https://help.zoopla.co.uk/hc/en-gb/articles/360006063738We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If there's anything else we can do to help you with, please get in touch via our Help Centre:https://support.zoopla.co.uk/Good luck with your search!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotTotally useless company
Totally useless company. Their facts are inaccurate and in many cases total lies. Wouldn’t trust anything in relation to prices.
SIMON · 23 February 2022
Agent replied · 26 October 2024
HI Simon,Thank you so much for taking the time to leave us your feedback.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotThe zoopla respond quickly in my…
The zoopla respond quickly in my finding the property they send me fast the next available property in market so l enjoy their service. Thanks
Peter · 6 April 2021
Agent replied · 26 October 2024
Hi Peter,Thank you for sharing your feedback with us and for leaving us a 5 star review. It's great to hear that you like our website and the property alerts feature. We hope we continue to help and support you in all things property related.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotGreat website for property searching
Great website for property searching. Easy to navigate through and setting up alerts for new properties for sale is simple. Have used Zoopla over other sites.
Andrew · 12 January 2021
Agent replied · 26 October 2024
Hi Andrew,Thank you for your kind comments and for leaving us a 5 star review. We are very happy to hear that you find our site easy to navigate. We hope we'll continue to assist you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Happy home hunting! Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotKeep getting notifications of houses…
Keep getting notifications of houses that are not suitable for us. We need 4 bedrooms, downstairs wc/bathroom, lounge, dining room, kitchen, garden, garage, if possible 2nd lounge.
Barbara · 13 October 2020
Agent replied · 26 October 2024
Hi Barbara, Thanks so much for taking the time to leave us this review and we're sorry to hear about the unwanted alerts you are receiving. You can manage any push notifications and email alerts you have set up by following the steps in this help center article: https://help.zoopla.co.uk/hc/en-gb/articles/360005979578Do not hesitate to visit our Help Centre if there is anything else we could help you with or to contact us directly regarding this matter:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotIf you could have a comment box for…
If you could have a comment box for each property. So you could put the pluses and negatives on each property before sharing it with your Partner.
Rach · 11 October 2020
Agent replied · 26 October 2024
Hi Rach, Thank you very much for leaving us a 4 star review. We really appreciate the time you have taken to provide us this feedback. We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestion. Your comments have been passed onto the team who are responsible for our property experiences. If there's anything we can do to help you with in the future, be sure to visit our Help Centre where you may find a designated section for property seekers:https://support.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotWe needed to move into a bungalow…
We needed to move into a bungalow because of my condition. Zoopla helped me assess price and area. It was very happy helpful in our search.
Martin · 10 January 2021
Agent replied · 26 October 2024
Hi Martin,Many thanks for your 5 star review. It is great to hear you've had such a great experience using our website, and we hope we'll continue to help you with all things property related.Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotHighly recommended
Zoopla always help to search specific properties that have a potential to meet my requirements. We highly recommend for everyone seeking to buy property
Daniel · 16 June 2021
Agent replied · 26 October 2024
Hi Daniel,Thanks so much for leaving us a 5 star review. We're really glad to hear you have had a good experience with our site and the services we offer. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotVery good site always keeps you in the…well informed agents
Very good site always keeps you in the picture as what comes on the market and easy to use
Kathleen · 10 April 2022
Agent replied · 26 October 2024
Hi Kathleen,Thanks so much for leaving us a 5 star review and for your valuable feedback. We're happy to hear you find our site easy to use and up to date. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotLooking to rent in Edinburgh
We are presently looking for a property to rent in Scotland and Zoopla have sent us an array of suitable properties to choose from
Angela · 16 June 2021
Agent replied · 26 October 2024
Hi Angela,Thanks for leaving us a 5 star review and for your kind comments. We're really glad to hear you have had a good experience with our site and our property alerts.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotHappy customer
Very pleased with the response I’ve been having from zoopla they send me e mails of new additions and it’s so helpful much appreciated
Virginia · 16 June 2021
Agent replied · 26 October 2024
Hi Virginia,Thanks so much for leaving us a 5 star review. We're really glad to hear you have had a good experience with our site and our email alerts. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotPleasant Experience
I have found Zoopla easier to use than other sites. I like the amount of detail that is given for each property. It works quickly and efficiently.
Tereasa · 29 September 2020
Agent replied · 26 October 2024
Hi Tereasa,Thanks so much for leaving us a 4 star review. We are happy to hear that you have had a pleasant experience with our site, and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything we can do to help you, be sure to visit our Help Centre where you may find many useful articles:https://support.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotACCESSABILITY
I AM SEARCHING FOR BUNGALOWS. REASON BEING WHEELCHAIR USER. NEED WETROOM/WALKIN SHOWER. GRAB RAILS, NO STEPS OR STAIRS.YOUR WEBSITE DOES NOT MAKE ALLOWANCES FOR WHEELCHAIR ACCESSABILITY PROPERTIES.
ALISON · 29 September 2020
Agent replied · 26 October 2024
Hi Alison,Thank you for leaving us a 3 star review. You can search for bungalows, or any other property type easily on the website and app. Here is a help centre article that will guide you through this step by step depending on the device you choose to use: https://help.zoopla.co.uk/hc/en-gb/articles/360006068617Please note that if there are no current listings for bungalows in your search area/criteria, then this option will not appear.You can further refine your property search in the ‘For sale’ or ‘To rent’ listings by using the keywords filter to search for properties that include specific words, such as wetroom. You can search for exact phrases using quotation marks such as "wheelchair access"; to exclude a term you can prefix it with ‘-’ for example -pets.We also have a large database of qualified agents who can help you with your search, their details can be found in the ‘Find agents’ section of our website: http://www.zoopla.co.uk/find-agents/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://support.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotMy experience has been positive
My experience has been positive. I've been able to filter my preferences efficiently. All good
Julia · 3 October 2022
Agent replied · 26 October 2024
Hi Julia,Thanks for leaving us a 4 star review. We're pleased to hear how pleased you are with our service. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers & home owners:https://help.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotVery useful they check the closest…
Very useful they check the closest houses near you and you always find the one you love. My review is 5 stars.
𝕏𝕤𝕖𝕣𝕪𝕟𝕏 · 23 October 2021
Agent replied · 26 October 2024
Hi,Many thanks for your 5 star review. We're very pleased to hear that you like using our website this much.We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance or wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://support.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotRequested for the historical listing to…
Requested for the historical listing to be removed from my property. My request was actioned immediately - extremely professional which is a rarity nowadays.
The · 11 June 2021
Agent replied · 26 October 2024
Hi,Many thanks for your 5 star review. It is great to hear you've received such great service from us. We hope we'll continue to help you with all things property related.Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotNot very good
I ask for a certain criteria and price but the app still sends me any prices I’ve got to trawl through them all very frustrating
Ms · 26 March 2021
Agent replied · 26 October 2024
Hi Ms Ingoldsby, Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.We'd like to assist you with this and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotNot always accurate
Applied for quite a few properties on your website, everyone says available in your website, when I hear back they’re already gone but still advertised!
Jake · 24 March 2021
Agent replied · 26 October 2024
Hi Jake,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct. When the status of their properties changes to either 'let' or ‘sold’, we request they mark the property as 'Let agreed' or ‘Sold STC’ on Zoopla if this is the case, but unfortunately, it seems sometimes this is not always done immediately resulting in our users finding listings in search results they did not expect. Listings generally take no longer than 24 hours to disappear from the website after the agent has requested its removal unless there was a technical error which we would be able to confirm.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option on the listing’s page. We will then investigate the issue further by speaking to the agent advertising the property. You can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
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