Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotI am not really happy
I am not really happy, because I am waiting to hear back from them to see if there is a place for me and my son.
Sonia · 15 October 2020
Agent replied · 26 October 2024
Hi Sonia,Many thanks for your review. We're very sorry to hear that some of the agents who advertise on our portal have not responded to your enquiries yet. If the agents you contacted haven't replied within 3 business days, we recommend you call them on the number displayed next to the agent branch in the 'Find agents' section of our website.If you ever need any assistance or wish to contact us directly regarding this matter, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
Trustpilotvery disappointing !
despite submitting a maximum cost of £600pcm I am disappointed to keep being shown properties of £1000 more pcm. not good!!
Denyse · 29 October 2021
Agent replied · 26 October 2024
Hi Denyse,Thank you so much for taking the time to leave us your feedback. We're very sorry to hear you are having issuesWe'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
Trustpilothello
hello, I am not satisfied with your work… all my inquiries have not been answered by the agents…
Roseli · 10 April 2022
Agent replied · 26 October 2024
Hi Roseli,Thanks for taking the time to leave us a review. We're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.This Help Centre article discusses in greater detail what to do if you’ve contacted an agent and haven’t received a reply:https://help.zoopla.co.uk/hc/en-gb/articles/360011458557-I-have-contacted-an-agent-and-they-haven-t-repliedIf there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotSuper application however……….
Super application however, from the numerous properties saved very few estate agents actually get back to you which is extremely frustrating.
Gary · 26 October 2021
Agent replied · 26 October 2024
Hi Gary,Thanks for taking the time to leave us a review. We're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.This Help Centre article discusses in greater detail what to do if you’ve contacted an agent and haven’t received a reply:https://help.zoopla.co.uk/hc/en-gb/articles/360011458557-I-have-contacted-an-agent-and-they-haven-t-repliedIf there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotWhen you apply for properties they…
When you apply for properties they either do not contact you or they have already been allocated most are old posts.
Jacqueline · 25 October 2021
Agent replied · 26 October 2024
Hi Jacqueline,Thanks for taking the time to leave us a review and we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.If the agents you tried to contact don't reply within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.Also, all of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure that all information on our site is as comprehensive and accurate as possible. If you do see any other listings which are no longer available, you can report them to us easily by following the steps outlined in this Help Centre article: https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotHouse hunting…
Good way to find houses that you are interested in to view / buy
Kerry · 4 October 2022
Agent replied · 26 October 2024
Hi Kerry,Thank you very much for leaving us a 4 star review. It is great to hear how pleased you are with our site. We hope we'll continue to help you with all things property related.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/ All the best!Many thanks,Zoopla Support
★★★★★ 3/5
Trustpilotmy search preferences
I do not seem able to refine my property searches, in geographical areas, and type of houses, request a garage etc.
Mab56 · 23 October 2021
Agent replied · 26 October 2024
Hi,Thank you so much for taking the time to leave us your feedback and we're sorry to hear you're having issues when filtering for the right property on our site. You can further refine your property search in the ‘For sale’ or ‘To rent’ listings by using the keywords filter to search for properties that include specific words, such as garage. You can search for exact phrases using quotation marks such as "detached house"; to exclude a term you can prefix it with ‘-’ for example -flat; -retirement; -shared; etc..Here is a Help Centre article that will guide you through filtering for specific properties by step depending on the device you choose to use:https://help.zoopla.co.uk/hc/en-gb/articles/360006068617We also have a large database of qualified agents who can help you find a suitable property, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us or if you wish to contact us directly with your feedback, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotFantastic service
Fantastic service. Liz Humphries (Alnwick) is brilliant at her job. The whole experience has been a joy, non intrusive and simply efficient. Thank you!
Allison · 24 March 2021
Agent replied · 26 October 2024
Hi Allison,Many thanks for your 5 star review. It's great to hear that you've received such great service! We hope we continue to help and support you in all things property related. If you ever need any assistance or wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotLove this app as it let's me know as…
Love this app as it let's me know as soon as new for sales come up in the area I want.
Mrs · 20 October 2021
Agent replied · 26 October 2024
Many thanks for your review. We're very pleased to hear that you like the app and the alerts are giving you some great results.If you ever need any assistance or wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://support.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotGreat Web site with friendly to use…
Great Web site with friendly to use filters except if you can give Privilege to select the availability datesBest regards Husain
Customer · 20 October 2021
Agent replied · 26 October 2024
Hi Husain,Many thanks for your 5 star review. We're very happy to hear you have had a great experience using our website and we hope Zoopla continues to be useful for you in all things property related.We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestion. If you ever need any assistance or wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://support.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotLack of property
Would possibly be ok if they had any properties in our area or price tag,but there's nothing so for us its a one star.
CJP · 16 March 2021
Agent replied · 26 October 2024
Hi, Thank you so much for taking the time to leave us your feedback and we're sorry to hear you haven't found your dream home yet!Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you with your property search, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If there's anything we can do to help you, be sure to visit our Help Centre where you may find many useful articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotA really informative website
A really informative website which allows you to set up an alert for similar available properties of your choice.
Yemi · 1 February 2022
Agent replied · 26 October 2024
Hi Yemi,Thank you very much for leaving us a four star review. It is great to hear how pleased you are with our website and the property alerts you have been receiving. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotHi Was very impressed with all the help…Inspirational
Hi Was very impressed with all the help you collectively offered me and look forward to narrowing my search with your future assistance.Kind Regards John.Future
John · 8 December 2020
Agent replied · 26 October 2024
Hi John,Thanks so much for leaving us a 5 star review. We're really glad to hear you have had a great experience with our site so far, and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotAll good excepting where I’m looking and that’s Plymouth
All good excepting where I’m looking. I only want notifications on places in Plymouth and surrounding areas NOT the whole of England!
Kristina · 1 August 2021
Agent replied · 26 October 2024
Hi Kristina,Thank you so much for taking the time to leave us your feedback.We'd like to help you manage your property alerts and we'll DM you shortly with more information.Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotProperty Valuation
No idea on properly valuations compared to what was in place circa 12 months ago. Definite need to fix whatever algorithm you utilise.
Anonymous · 21 May 2021
Agent replied · 26 October 2024
Hi,Thank you for taking the time to leave us a review. We're sorry you feel this way about automated valuation model.Our aim is to provide the most accurate estimates. The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates. The value estimates are constantly refined using the most recent data available. For this reason, such fluctuations in values as you have pointed out are not unusual.It is important to remember that our estimates are not formal valuations and shouldn’t be used as such. They provide a guide to the value of a home only and should be supplemented with additional research and/or professional advice.Nevertheless, our aim is to ensure that all information on our site is as comprehensive and accurate so we will now DM you for more information about your property.Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotI have been mailing the agents…
I have been mailing the agents consistently but hardly few reply and then there is no further conversation. It leaves me very vague and puzzled.
Pooja · 4 December 2020
Agent replied · 26 October 2024
Hi Pooja,Thank you for leaving us this review and we're really sorry to hear that you've had a bad experience with agents on our website.If the agents you contacted haven't replied within 3 business days, we recommend you call them on the number displayed next to the agent branch in the 'Find agents' section of our website.If you ever need any assistance or wish to contact us directly regarding this matter, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotAlerts of the most recent properties…all good
Alerts of the most recent properties are coming by email as requested and most of them are exacting to my preferred properties and budget
Parker · 21 February 2021
Agent replied · 26 October 2024
Hi Parker,Thanks for leaving us a 4 star review. We're really glad to hear you have had a good experience with our site and property alerts. We also hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotLacking information
When looking for properties for sale it's disappointing as there is no street view. Will use other property search sites as they give more information
Alex · 24 November 2020
Agent replied · 26 October 2024
Hi Alex, Many thanks for your review and for sharing your feedback with us. We're really sorry to hear about the struggles you are experiencing with the lack of streetview.We are also in the process of redesigning our maps experience and are aiming to provide an improved maps experience soon. We appreciate your patience with this.Should you require any further assistance from us, please visit our Help Centre where you can find a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
GoogleRavi is the man to speak to. He's approachable and helpful.
Andrew · 12 April 2020
★★★★★ 5/5
TrustpilotI am very happy and impressed by the…
I am very happy and impressed by the well designed website. It has user friendly interface also the navigation is very smooth.
Likambale · 14 July 2021
Agent replied · 26 October 2024
Hi Likambale, Thanks so much for leaving us a 5 star review. We're very happy to hear you have had a great experience using our website and you find it user friendly. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotAbsolutely a good platform to search property
Provide detailed and comprehensive info for people whom want to buy or rent the property. Easy to use and fast response! Recommend!
Ahmed · 14 July 2021
Agent replied · 26 October 2024
Hi Ahmed, Thank you very much for leaving us a 5 star review. It is fantastic to hear you like the service you received. We hope we'll continue to help you with all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotZoopla sends me the same nonsense…
Zoopla sends me the same nonsense emails on and on ......that's really annoying.Every single email I open is same ...it's happening everyday.
Reza · 14 July 2021
Agent replied · 26 October 2024
Hi Reza, Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotA good selection of properties being…
A good selection of properties being sent to meunfortunately I haven’t seen anything that i like yetkeep them coming
Alexandra · 13 January 2022
Agent replied · 26 October 2024
Hi Alexandra,Thanks so much for leaving us a 5 star review and for your valuable feedback. We're happy to hear you like our property alerts and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 1/5
Trustpilotleaves houses on its platform…
leaves houses on its platform constantly that are no longer available. nothing i have tried to book is ever available
Sam · 17 November 2021
Agent replied · 26 October 2024
Hi SamThanks for leaving us a review and we're really sorry to hear you feel this way about our app.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties. When the status of their properties changes to ‘sold’ or 'let', we request they mark the property as ‘Sold STC’ or 'Let agreed' on Zoopla if this is the case, but unfortunately, it seems sometimes this is not always done immediately resulting in our users finding listings in search results they did not expect.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option to allow us to investigate the issue further with the agent advertising the property. Here is a Help Centre article that will guide you how to do it step by step:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://support.zoopla.co.uk/Many thanks,Zoopla Support
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