Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI was so pleased with service i emailed…
I was so pleased with service i emailed bout a property i was intested in got email bk from us hopefuly getting viewing next week thank u
Denise · 25 September 2020
Agent replied · 26 October 2024
Hi Denise, Thank you very much for leaving us a 5 star review. We're really glad to hear that you had a great experience using our site and hope it proves useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance.If there's anything we can do to help you with in the future, be sure to visit our Help Centre where you may find a designated section for property seekers:https://support.zoopla.co.uk/Best of luck in your upcoming viewing!Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotI've found zoopla fine but response…
I've found zoopla fine but response from estate agents to be very slow in responding
Keith · 28 September 2022
Agent replied · 26 October 2024
Hi Keith,Many thanks for leaving us a 3 star review and for your valuable feedback. We really appreciate the time you have taken to provide this to us.If the agents that you have contacted haven’t replied within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.Do not hesitate to visit our Help Centre if there is anything else we could help you with or to contact us directly regarding this matter:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotThey have been brilliant my house sale…
They have been brilliant my house sale fell through and they helped a lot with finding a new one very quickly thank you
Doreen · 6 August 2021
Agent replied · 26 October 2024
Hi Doreen,Thanks so much for leaving us a 5 star review. It's great to hear you have had a good experience with our site so far. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our New and guides section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotI say so far so good!
I say so far so good. I have not been able to secure a house as of yet but I hope to soon.
Mrs · 6 August 2021
Agent replied · 26 October 2024
Hi Mrs. Darrell,Thank you so much for taking the time to leave us a 4 star review. We hope you'll find your dream home soon! You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you find a suitable property, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotI think it is great you can look for a…
I think it is great you can look for a house and see inside without going anywhere unless it is the property for you
Joanne · 21 May 2021
Agent replied · 26 October 2024
Hi Joanne,Many thanks for your 5 star review. It is great to hear you've had such a great experience using our site, and we hope we'll continue to help you with all things property related.Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI have sent multiple emails to ask…
I have sent multiple emails to ask about properties that allow pets & also request for viewings but no one replies
Diane · 1 December 2021
Agent replied · 26 October 2024
Hi DianeThank you so much for taking the time to leave us your feedback, and we're sorry to hear about your negative experience.We believe that all tenants looking to rent a property that allows pets deserve the chance to be fully assessed for their suitability and matched to a home that suits both their's and the landlord’s circumstances. Indeed, landlords can no longer issue a blanket ban on pets so they really should not be placing 'no pets' in the listing description. Instead, consent for pets will be the default position, and landlords will have to object in writing within 28 days of a written pet request from a tenant and provide a good reason. Under the new agreement, rejections should only be made where there is good reason, such as in smaller properties or flats where owning a pet could be impractical. To ensure landlords are protected, tenants will continue to have a legal duty to repair or cover the cost of any damage to the property. For more information, please see the link below: https://www.gov.uk/government/news/new-standard-tenancy-agreement-to-help-renters-with-well-behaved-petsFor more information regarding a property listed on our website, you can either call the marketing agents directly on the number displayed or email them via the 'Email agent' link on the details page for that property listing.Furthermore, if the agents you contacted haven’t replied within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Good luck on the search for your next home for you and your loved ones!Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotSo far I have not had much property…
So far I have not had much property from Zoopla so find it hard to rate your service, however I'm looking forward to future contact.
Debbie · 22 February 2021
Agent replied · 26 October 2024
Hi Debbie,Many thanks for leaving us your feedback.If you ever need any assistance and/or wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Good luck on the search for your next home!Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotThe function of this website is to find…
The function of this website is to find accommodation but everything you send for details is either sold or under offer ,,, so big fail
Allen · 21 February 2021
Agent replied · 26 October 2024
Hi Allen,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct. When the status of their properties changes to either 'let' or ‘sold’, we request they mark the property as 'Let agreed' or ‘Sold STC’ on Zoopla if this is the case, but unfortunately, it seems sometimes this is not always done immediately resulting in our users finding listings in search results they did not expect. Listings generally take no longer than 24 hours to disappear from the website after the agent has requested its removal unless there was a technical error which we would be able to confirm.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option on the listing’s page. We will then investigate the issue further by speaking to the agent advertising the property. You can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotThe app is very informative and helpful…
The app is very informative and helpful for lodgers like me. Id give it a 5, however, some landlords dont reply asap. Thanks and more power.
Joyce · 21 November 2020
Agent replied · 26 October 2024
Hi Joyce, Thank you very much for leaving us a 4 star review and for your valuable feedback. We're pleased to hear you like our app this much, and hope it proves useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance.If there's anything we can do to help you with in the future, be sure to visit our Help Centre where you may find designated sections for property seekers and home owners:https://support.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotContact very helpful daily
Contact very helpful daily. However, although I put my details in, I got information on properties all over the country which was annoying.
Nadia · 16 July 2021
Agent replied · 26 October 2024
Hi Nadia,Thanks so much for leaving us a 3 star review and for sharing your feedback with us.We'd like to advise you that the content of all your alerts depends on the settings of your saved searches.You can manage both push notifications and email alerts by following the steps in this Help Centre article:https://help.zoopla.co.uk/hc/en-gb/articles/360005979578If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotMost of the property are sold before…
Most of the property are sold before you can get an appointment. It seems there is a time lag getting them on your site ?
Karen · 12 February 2021
Agent replied · 26 October 2024
Hi Karen,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct. When the status of their properties changes to either 'let' or ‘sold’, we request they mark the property as 'Let agreed' or ‘Sold STC’ on Zoopla if this is the case, but unfortunately, it seems sometimes this is not always done immediately resulting in our users finding listings in search results they did not expect. Listings generally take no longer than 24 hours to disappear from the website after the agent has requested its removal unless there was a technical error which we would be able to confirm.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option on the listing’s page. We will then investigate the issue further by speaking to the agent advertising the property.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotNo people responds to emails
No people responds to emails. I have sent more than 10 requests I didn't get any reply mails. Very bad
Aleena · 15 January 2022
Agent replied · 26 October 2024
Hi Aleena,Thank you for leaving us your feedback and we're sorry to hear about your negative experience with our agents.We'd like to assist you with this and we'll DM you shortly with more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotUseless
Useless, never reply to questions or enquiries, absolutely impossible to find a place when no one from Zoopla can be arsed to send an email back.
Julia · 10 November 2020
Agent replied · 26 October 2024
Hi Julia, Many thanks for your review. We're very sorry to hear that some of the agents who advertise on our portal have not responded to your enquiries yet.If the agents you contacted haven't replied within 3 business days, we recommend you call them on the number displayed next to the agent branch in the 'Find agents' section of our website.If you ever need any assistance or wish to contact us directly regarding this matter, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
Trustpilotsurounding information wanted.
would be better if we could click on to what shops and restuarants etc ,are in the vacinity of the house you are viewing.
Paul · 27 April 2021
Agent replied · 26 October 2024
Hi Paul, Many thanks for your 4 star review. It is great to hear you've had a good experience using our site, and we hope we'll continue to help you with all things property related.We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestion. Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotI always use Zoopla when I am looking
I always use Zoopla when I am lookingfor property in my Country as we areretiring soon and hope to buy in the near futureback in Scotland.....
May · 7 November 2020
Agent replied · 26 October 2024
Hi May,Thank you so much for leaving us a five star review. It is great to hear how pleased you are with our site. We hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/We hope you find your dream home soon!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotThanks..for your good collection of…
Thanks..for your good collection of house for rent.But my personal request is provide more studio house.Its helpful for small family.
Wakafa · 10 January 2022
Agent replied · 26 October 2024
Hi Wakafa,Thanks for leaving us a 4 star review. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotEstimates on property values are way…
Estimates on property values are way out. My neighbors house is a shack, mine has been modernized and theirs is valued at 40k more.
Russell · 22 April 2021
Agent replied · 26 October 2024
Hi Russell, Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
Trustpilotwrong estimate on house price
I don't know how they estimate the house price!!! Due to their errors about the same on their website it severely affected sale of my house.
Hitesh · 29 October 2020
Agent replied · 26 October 2024
Hi Hitesh, Thank you for sharing your concerns with us. We're really sorry to hear you've had a bad experience on our site.We will now DM you for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotNot Being Offered Properties
I was expecting to be offered Properties on a daily basis like Rightmove but I have has none !?
Kowloonman · 3 March 2022
Agent replied · 26 October 2024
Hi NathanThanks for your feedback.Please see below on how to setup alerts.If you wish to keep up to date with your local property market, you can set up monthly alerts on Zoopla to track postcodes and receive updates on the latest market values, recent sales and more, in areas of your choice. This help article from our Help Centre shows you step by step how to track postcodes and set up monthly property newsletters:https://help.zoopla.co.uk/hc/en-gb/articles/360006243797Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotI am really pleased with Zoopla they…
I am really pleased with Zoopla they are keeping me well informed about the properties that are up for sale.
Lorraine · 6 January 2022
Agent replied · 26 October 2024
Hi Lorraine,Many thanks for your 5 star review. It is great to hear your feedback and that you find our property alerts so helpful. We hope we'll continue to help you with all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotIt’s easy to navigate
It’s easy to navigate. I like you can find out how much a property is worth. The emails with tips and hints are great too.
Karen · 23 January 2021
Agent replied · 26 October 2024
Hi Karen, Thank you for sharing your lovely feedback with us and for leaving us a 5 star review. It's great to hear that you find our website easy to navigate, and we hope we continue to help and support you in all things property related.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Best of luck with finding your new home!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotVery useful
It will help you a lot! Which we know about the sharing or by your own. Also excellent communication and make an appointment quickly!
Abdelhak · 14 April 2021
Agent replied · 26 October 2024
Hi Abdelhak,Thank you very much for leaving us a 4 star review. It is great to hear how pleased you are with our website and the level of service you received. We hope we'll continue to help you with all things property related. Make sure you visit our 'News and guides' section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for property seekers and home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotLove the web
Love the web , very easy to used give better information about the house compere to other , I find what I needed, thanks 😊
Shahin · 21 January 2021
Agent replied · 26 October 2024
Hi Shahin, Thanks so much for leaving us a 5 star review. We're really glad to hear you have had a great experience with our site so far, and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotRecognize requested diameter zones
We are getting houses 15 miles from our target even if we reduce our target to half a mile! Please get grip! Otherwise good.
Anthony · 11 April 2021
Agent replied · 26 October 2024
Hi Anthony,Thank you for sharing your feedback with us.We are very sorry to read your review here, and would like to help sort this out for you.We will DM you shortly with more information to see if we can find a resolution.Many thanks Zoopla Support
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.