Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 3/5
TrustpilotStill searching
When signing on several years ago we used to receive regular updates on property values in the area we were interested in.This facility no longer seems to be available.
Anthony · 20 October 2020
Agent replied · 26 October 2024
Hi Anthony,Thank you for leaving us a 3 star review and for your feedback. We decided to temporarily pause this particular email campaign send while we optimise our house price estimate valuation model. We're always working on new features and improvements for our site and it's valuable feedback and ideas from users like you that help us to develop and make Zoopla a more useful resource, so thank you for your comments and for your patience.Do not hesitate to visit our Help Centre if there is anything else we could help you with in the meantime:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI try to find flat studio to 800pounds…
I try to find flat studio to 800pounds before 20.04.2021Can you help me to find with my brother 🥺 please. I need in reading area please .
ZLATKO · 12 April 2021
Agent replied · 26 October 2024
Hi Zlatko,Thank you so much for taking the time to leave us your review and we're sorry to hear you haven't found a property through our website yet.You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you find a property within your price range, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotFrustrated
I was frustrated that My search for detached properties always included semi-detached and terraced properties. Apart from that, it was a good tool to use during lockdown and after.
Martin · 16 October 2020
Agent replied · 26 October 2024
Hi Martin, Thanks for leaving us a review and we're really sorry to hear about your bad experience.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties. We request them to describe the properties accurately but unfortunately, it seems sometimes this is not always done resulting in our users finding listings in search results they did not expect.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option to allow us to investigate the issue further with the agent advertising the property. Here is a Help Centre article that will guide you how to do it step by step:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://support.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotI rang the numbers provided and a…
I rang the numbers provided and a bright and cheerful voice answered positively. I was directed quickly and found the service excellent. Keep up th good work. Thank you.
Peter · 15 October 2020
Agent replied · 26 October 2024
Hi Peter, Thank you very much for leaving us a 5 star review. We're really glad to hear you like our site this much and you had a positive experience with the estate agent you contacted. We hope our site proves useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance.If there's anything we can do to help you with in the future, be sure to visit our Help Centre where you may find a designated section for property seekers:https://support.zoopla.co.uk/We hope you find your dream home soon!Many thanks,Zoopla Support
★★★★★ 2/5
Trustpiloti filled in my details and there wasnt…
i filled in my details and there wasnt many choices of property with my criteria and no follow to see how i got on
Miss · 30 October 2021
Agent replied · 26 October 2024
Hi Krista,Thank you so much for taking the time to leave us your feedback. We're very sorry to hear you are having issues.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotI don't get many alerts from you.
I don't get many alerts from you.But I no if there are no houses or flats in my price range then I understand why.
Jean · 28 October 2021
Agent replied · 26 October 2024
Hi JeanThank you so much for taking the time to leave us your feedback. We're very sorry to hear you are having issuesWe'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotWrong info.
You don’t seem to be sending details of bungalows up to £400K in Luton area, only advice for 1st time buyers which don’t apply.
Jenny · 27 October 2021
Agent replied · 26 October 2024
Hi JennyThank you so much for taking the time to leave us your feedback. We're very sorry to hear you are having issuesWe'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotHello I’m fawzia Dawlatzaie I’m from…
Hello I’m fawzia Dawlatzaie I’m from Afghanistan and living in Uk Canterbury I need 4 or 5 bedrooms home for rent.
Fawzia · 7 April 2022
Agent replied · 26 October 2024
Hi Fawzia,Thank you very much for leaving us a 5 star review. We hope you will find your dream home soon!You can search through thousands of UK properties on our desktop website or within our app, with properties divided into For sale and To rent, encompassing New homes, Commercial and Overseas.Each department can be searched within, the search results saved, properties added to your Saved properties list and also shared with friends and family members or on social media too.Here is a Help Centre article showing you step by step how to complete a residential property search on your preferred device: https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website: http://www.zoopla.co.uk/find-agents/Alternatively, if there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotIt does pull up a lot of options in the…
It does pull up a lot of options in the market for letting or rent however, the most obvious selection of renting is based on area and thats missing. A actual rent paid last year or year on year can be provided but isnt , all it does is give a number on what its worth
Parminder · 23 October 2021
★★★★★ 4/5
Trustpilotit's fine
it's fine, you could possibly explain new ways of buying and selling, e.g, pros and cons of auction online, to make offer online, etc
Yasin · 21 October 2021
Agent replied · 26 October 2024
Hi Yasin,Thanks for leaving us a 4 star review. We're really glad to hear you find our site easy to use and we appreciate your suggestion. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Good Luck in your search!Zoopla Support
★★★★★ 1/5
Trustpilotwell its horrible that i am person who…
well its horrible that i am person who is disabled obviouesly claims the benefits but rejected by landlords because of that hm mmmm!
Jolanta · 9 December 2021
Agent replied · 26 October 2024
Hi Jolanta,Thank you so much for taking the time to leave us your feedback.We'd like to help you with your property alerts and we'll DM you shortly with more information.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotI get alerts to properties as soon as…
I get alerts to properties as soon as the come onto ye market . I appreciate the photos and where the properties are located it’s very helpful.
Ms · 3 March 2021
Agent replied · 26 October 2024
Hi June,Thanks so much for leaving us a 5 star review. We're really glad to hear how much you like our property alerts. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotMy recommendation to everyone is if you…
My recommendation to everyone is if you want a viewing then don't request this but ring up. The longest I waited was 9 days for a call back.
Kelly · 1 December 2020
Agent replied · 26 October 2024
Hi Kelly, Many thanks for your review. We're very sorry to hear that some of the agents who advertise on our portal took so long to respond.We recommend that if the agents you contacted haven't replied within 3 business days, you call them on the number displayed next to the agent branch in the 'Find agents' section of our website.If you ever need any assistance or wish to contact us directly regarding this matter, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotNot helpful at all
There it is just houses which they are not available! I don't understand why they keep the site occupied. To show to the people that they have houses??
Loredana · 1 December 2020
Agent replied · 26 October 2024
Hi Loredana, Thank you for your review and we're really sorry to hear about your bad experience.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct. When the status of their properties changes to either 'let' or ‘sold’, we request they mark the property as 'Let agreed' or ‘Sold STC’ on Zoopla if this is the case, but unfortunately, it seems sometimes this is not always done immediately resulting in our users finding listings in search results they did not expect. Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option on the listing’s page. We will then investigate the issue further by speaking to the agent advertising the property.You can report any listing to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with, be sure to visit our Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotOnly 3,this time as you where unable to…
Only 1,this time as you where unable to help me contact either owner or agent.make that 0,for such a sarcastic and condescending reply.
Timothy · 1 December 2021
Agent replied · 26 October 2024
Hi Timothy,Thanks for taking the time to leave us a review.Zoopla does not engage in direct sales or lettings activities for properties, we are a UK property portal providing estate agents with advertising through our website and our affiliated partner websites. We are not an estate agency and we do not offer property management services. Also, we are not a landlord. For this reason, we cannot and do not connect users of our site with property owners. However, we can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we normally recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site. If you are unable to make calls, please email them again and/or put it in the attention of the given branch's manager.If you wish to contact us directly regarding this matter or if there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotFound that when using the app I have…
Found that when using the app I have had issues. Such as no replies and app has frozen when trying to book viewings
Sian · 30 November 2021
Agent replied · 26 October 2024
Hi Sian,Thank you for taking the time to leave a review.We're really sorry to hear that the agent that you contacted hasn't yet responded to your enquiry.If they haven't responded within 3 working days, may we suggest contacting them directly via their telephone number displayed in the 'Find agents' section of our website:https://www.zoopla.co.uk/find-agents/I would also try uninstalling and reinstalling the app, as we don't currently have any general issues affecting other users.If there's anything we can do to help you, be sure to visit our Help Centre where you may find a designated section for property seekers:https://support.zoopla.co.uk/Best of luck with your home search!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotZoopla property variety good
Zoopla good but not particularly addessing the property and budget I am working too. Enormous variety of properties all prices. Still looking to see if Zoopla surprises me
Customer · 27 November 2020
Agent replied · 26 October 2024
Hi Joyce, Many thanks for sharing your feedback with us and for leaving us a 5 star review! We hope our site proves useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance too.You can search through thousands of UK homes for sale and rent easily on our desktop website, or within our app.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If you ever need any assistance with your property search or wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Good luck on the search for your next home!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotGone right downhill maybe as estate…
Gone right downhill maybe as estate agents use 2 which are rightmove and on the market and have left this one
Chris · 17 March 2022
Agent replied · 26 October 2024
Hi Chris,Thank you for taking the time to leave us your review, and we're sorry to hear you feel this way about our website.Many of the features on our site are continually being developed and we recognise that things aren't perfect.Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotRecieving new property alerts are very…
Recieving new property alerts are very helpful. Property information is good. Lot's are not suitable but eventually the right property may tick my boxes soon.
Josie · 21 July 2021
Agent replied · 26 October 2024
Hi Josie,Many thanks for your 4 star review. It's great to hear that you like our property alerts and we hope you find your dream home soon! Make sure you visit our 'News and guides' section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance or wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotRecommend Zoopla App
Downloaded the Zoopla app to view rented property's. Found that the site was updated on a regular basis and the feed back was brilliant from Zoopla team.
DIANNE · 14 February 2021
Agent replied · 26 October 2024
Hi Dianne,Thank you very much for leaving us a five star review. It is great to hear how pleased you are with our app. We hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers and home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotZoopla does not show enough information…
Zoopla does not show enough information on the property but I like how it pops up with property and then I look on Rightmove for mome details!
Grace · 13 February 2021
Agent replied · 26 October 2024
Hi Grace,Thank you so much for taking the time to leave us your feedback. We really appreciate the time you have taken to provide this to us.You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device: https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotI am looking for a house with a garden…
I am looking for a house with a garden and it would be easier to specify clearly when it is an apartment and when it is a house
Sindy · 13 November 2020
Agent replied · 26 October 2024
Hi Sindy,Thank you for your 3 star review.You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.Here is a help center article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517You can further refine your property search in the ‘For sale’ or ‘To rent’ listings by using the keywords filter to search for properties that include specific words, such as garden. You can search for exact phrases using quotation marks such as "double garage"; to exclude a term you can prefix it with ‘-’ for example -rural.We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Good luck on the search for your next home!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotGreat research tool for property
I use Zoopla quite often for various things, buying, selling, new homes, house prices etc and I find the information to be very reliable and up to date.
Jennifer · 9 November 2020
Agent replied · 26 October 2024
Hi Jennifer,Thank you very much for leaving us a 5 star review. We're really glad to hear you like our site this much, and hope it proves useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance too.If there's anything we can do to help you with in the future, be sure to visit our Help Centre where you may find a designated section for property seekers and property owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotYes Zoopla
Yes Zoopla, is excellent tons of information available brilliant photos and videos and up to the minute updates on developments and new property etc. DDee👍😂
Davina · 6 July 2021
Agent replied · 26 October 2024
Hi Davina,Thank you very much for leaving us a 5 star review. It is fantastic to hear you find our website so useful and we hope we'll continue to help you with all things property related.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
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