Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotIts great app but many properties don't…
Its great app but many properties don't get updated and people wating their time by trying to book to see property and its already sold
Daniela · 14 November 2021
Agent replied · 26 October 2024
Hi Daniela,Thank you so much for taking the time to leave us your feedback.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct. When the status of their properties changes to either 'let' or ‘sold’, we request they mark the property as 'Let agreed' or ‘Sold STC’ on Zoopla if this is the case, but unfortunately, it seems sometimes this is not always done immediately resulting in our users finding listings in search results they did not expect. Listings generally take no longer than 24 hours to disappear from the website after the agent has requested its removal unless there was a technical error which we would be able to confirm.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option on the listing’s page (via desktop only). We will then investigate the issue further by speaking to the agent advertising the property. You can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotInformation provided online great seems…
Information provided online great seems to take a while before agents get back in touch but not sure this is zoopla’s problem! Great using 1 site to view properties.
Carol · 30 January 2021
Agent replied · 26 October 2024
Hi Carol,Thank you for your valuable comments and for leaving us a 4 star review. We appreciate the feedback you have provided as it helps us to develop and make Zoopla a more useful resource. We're glad to hear that you've had a good experience and we hope Zoopla continues to be useful for you in all things property related. Also, we're sorry to hear about your negative experience with some of the estate agents who advertise on our portal. If they haven’t replied within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.Please note that the global pandemic and yet another lockdown have seen many businesses such as estate and lettings agencies working from home to help stop the spread of the virus. Sadly, this means that some agents may take longer than usual to respond.If there's anything we can do to help you, be sure to visit our Help Centre where you may find many useful articles:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotI have used zoopla to search for my…
I have used zoopla to search for my first home and now for my second one. Zoopla provides lots of information about the properties and the surrounding area, very useful.
Miriana · 29 October 2020
Agent replied · 26 October 2024
Hi Miriana,Thank you so much for leaving us a five star review. We are very happy that you like our website this much and that we have helped you find your dream home! We hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Happy home hunting! Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotThe source of available flat to rent…
The source of available flat to rent actually is not available any more by the agent.meanwhile it is difficult to contact the agent by email.
Charlie · 9 November 2021
Agent replied · 26 October 2024
Hi Charlie,Thanks for taking the time to leave us a 4-star review and we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.This Help Centre article discusses in greater detail what to do if you’ve contacted an agent and haven’t received a reply:https://help.zoopla.co.uk/hc/en-gb/articles/360011458557-I-have-contacted-an-agent-and-they-haven-t-repliedIf you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotBruno B has always been very helpful…
Bruno has always been very helpful and extremely friendly, providing us with all the support we needed. He has always given us the best offers to suit our changing needs.
Mr · 19 October 2020
Agent replied · 26 October 2024
Hi Mr Luchmun,Thank you very much for leaving us your feedback. We're very pleased to hear that you received such great service and support from your account manager, Bruno. We'll definitely pass your feedback onto him.If there's anything we can do to help you with in the future, you can always get in touch with our designated Member Services team on members@zoopla.co.uk or you can give us a call on 020 3544 1000.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI sent an email to enquirer about a…
I sent an email to enquirer about a property, still waiting 7 days later for an agent to contact me and address my enquiry..Zooplankton clearly fo not need the business..
Sylvia · 13 October 2020
Agent replied · 26 October 2024
Hi Sylvia, Thank you for leaving us this review and we're really sorry to hear that you've had a bad experience with agents on our website.If the agents you contacted haven't replied within 3 business days, we recommend you call them on the number displayed next to the agent branch in the 'Find agents' section of our website.If you ever need any assistance or wish to contact us directly regarding this matter, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI can't find a place to stay I have…
I can't find a place to stay I have been looking for a month and nothing i think you are overbooking views
Rosianu · 11 April 2022
Agent replied · 26 October 2024
Hi Rosianu Dennis,Thanks for taking the time to leave us a review. We hope you will find your dream home soon!You can search through thousands of UK properties on our desktop website or within our app, with properties divided into For sale and To rent, encompassing New homes, Commercial and Overseas.Each department can be searched within, the search results saved, properties added to your Saved properties list and also shared with friends and family members or on social media too.Here is a Help Centre article showing you step by step how to complete a residential property search on your preferred device: https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website: http://www.zoopla.co.uk/find-agents/Alternatively, if there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotYou tell it how it is plain and simple…
You tell it how it is plain and simple to use very good platform overall very informative articles for information many thanks
Cornelious · 10 April 2022
Agent replied · 26 October 2024
Hi Cornelious,Thanks so much for leaving us a 4 star review. We're very happy to hear you have had a great experience using our website and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotVery user friendly site.
Very user friendly site.Not found my forever home but am sure it is out there - lets hope Zoopla can find it! 😊
Barbara · 18 February 2022
Agent replied · 26 October 2024
Hi Barbara,Thank you very much for leaving us a 4 star review. We hope you will find your dream home soon!You can search through thousands of UK properties on our desktop website or within our app, with properties divided into For sale and To rent, encompassing New homes, Commercial and Overseas.Each department can be searched within, the search results saved, properties added to your Saved properties list and also shared with friends and family members or on social media too.Here is a Help Centre article showing you step by step how to complete a residential property search on your preferred device: https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website: http://www.zoopla.co.uk/find-agents/Alternatively, if there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
Trustpiloti really like the ads for your house…
i really like the ads for your house because i can adjust what price i can charge for the house and how much tax so i can adjust my budget
Rasa · 28 September 2020
Agent replied · 26 October 2024
Hi Rasa,Thank you for sharing your feedback with us and for leaving us a 5 star review. It's great to hear that you're pleased with our site, and we hope we continue to help and support you in all things property related.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you can also find many articles for property seekers:https://help.zoopla.co.uk/Best of luck with finding your new home!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotUnresponsive estate agency
Wasn’t happy after emailing an estate agent had no response after 2 weeks contacted them to be advised property no longer available
Michelle · 8 April 2022
Agent replied · 26 October 2024
HI Michelle,Thanks for taking the time to leave us a review. We're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.This Help Centre article discusses in greater detail what to do if you’ve contacted an agent and haven’t received a reply:https://help.zoopla.co.uk/hc/en-gb/articles/360011458557-I-have-contacted-an-agent-and-they-haven-t-repliedIf there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotEasy to use and quick plus when you…
Easy to use and quick plus when you email an agent you get a confirmation email from zoopla so you know email gas been sent
Steven · 20 October 2021
Agent replied · 26 October 2024
Hi Steven,Thanks for leaving us a 4 star review. We're really glad to hear you find our site easy to use. We hope Zoopla continues to be useful for you in all things property related.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Warm regards,Zoopla Support
★★★★★ 1/5
TrustpilotOn many occasions
On many occasions, I have asked a question with regards to a property to rent, and no one ever gets back to me.Very disappointing
Dene · 3 December 2021
Agent replied · 26 October 2024
Hi Dean,Thank you for taking the time to leave us your review, and for letting us know about the issue you are experiencing with agents.We'd like to assist you with your property search and we will now message you directly for more information.Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotNot had much luck finding a property with zoopla…
Been using Zoopla for almost a year now i apply to vue around two property's per week to rent but haven’t had a single offer or even a reply
Ma · 27 November 2020
Agent replied · 26 October 2024
Hi Marcel, Thank you for your review and for you comments. We’re really sorry to hear the agents you tried to contact via our portal have not yet responded. If they haven’t replied within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.Do not hesitate to visit our Help Centre if there is anything else we could help you with or to contact us directly regarding this matter:https://help.zoopla.co.uk/Best of luck with your property search!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotGreat experience
Great experience, for all my searches I use mainly Zoopla. I have the app also on my phone, easy to search and update accordingly to my preferences.Love it.
Leyla · 21 February 2021
Agent replied · 26 October 2024
Hi Lenuta,Thank you very much for leaving us a five star review. It is great to hear how pleased you are with our app. We hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers and home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotLove Zoopla!!!!!
We love Zoopla because they also send us very informative articles on all things to do with property. We have gained a lot of insight with these articles.
T.A · 15 February 2021
Agent replied · 26 October 2024
Hi T.A. Gullick,Many thanks for your 5 star review. It is great to hear you've had such a great experience using our website and reading through our articles. We hope we'll continue to help you with all things property related.Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotYes there are places to rent
Yes there are places to rent. But seems I contact estate agent etc and properties have already gone. Very frustrating as I. In desperate need of a place
Mrs · 14 February 2021
Agent replied · 26 October 2024
Hi Mrs Smith,Thank you for your valuable comments and for leaving us a 4 star review. We appreciate the feedback you have provided as it helps us to develop and make Zoopla a more useful resource.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you with your property search, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If there's anything we can do to help you, be sure to visit our Help Centre where you may find many useful articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotWell I've called about a few…
Well I've called about a few properties, and a couple times I have a agent has said they will get back to me however failed to do so
Shareek · 12 February 2021
Agent replied · 26 October 2024
Hi Shareek,Thanks for taking the time to leave us this review and we're sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We’re really sorry to hear the agents you tried to contact via our site have not yet responded. If they haven’t replied within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If you ever need any assistance or wish to contact us directly regarding this matter, you may do so via our designated Help Centre::https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotThe site is very easy to use
The site is very easy to use. And it gives comprehensive description of properties. Also an indication of the age of the property, when it was first listed etc
Bimtom · 13 November 2020
Agent replied · 26 October 2024
Hi,Many thanks for your comments and for leaving us a 5 star review. We're very happy to hear how helpful and easy to navigate you find our site to be.We truly hope we'll continue to assist you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotAlthough i did not find my new…
Although i did not find my new accomadation through Zoopla just wanted to say they were very imformative and would use them again.
Wendy · 16 January 2022
Agent replied · 26 October 2024
Hi Wendy,Thanks for leaving us a 4 star review. We're really glad to hear you like our website. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotYou cancelled every single viewing I…
You cancelled every single viewing I had and as a result I am now homeless, I would say you are about as useful as a fart in a submarine
Joseph · 9 November 2020
Agent replied · 26 October 2024
Hi Joseph,Many thanks for sharing your feedback with us. We're sorry to hear about your bad experience with this agent. Every agent undertook several checks before they were accepted as a Zoopla agent; however, we have no control over their daily business. You can search through thousands of alternative UK home for sale and rent easily on our desktop website, or within our app.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device: https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If you ever need any assistance with your property search or wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Good luck on the search for your next home!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotIt hardly ever states if pets are…
It hardly ever states if pets are accepted by the landlord. This makes it difficult to find a home to view even though you are a good tenant
Mai · 5 February 2021
Agent replied · 26 October 2024
Hi Mai,Thank you for sharing your feedback with us and for leaving us a review. We here at Zoopla are pet lovers too!To help you find a home which is pet friendly, you can tailor your search results easily when searching for rental properties. Here is a help centre article that will guide you through this step by step in just a few clicks depending on if you are using our website or apps:https://help.zoopla.co.uk/hc/en-gb/articles/360006063738You can further refine your property search in the ‘To rent’ listings by using the keywords filter to search for properties that include specific words, such as pets. You can search for exact phrases using quotation marks such as "pets allowed"; to exclude a term you can prefix it with ‘-’ for example -student.Please note, the keyword searches check the description of every advertised property as it is provided to us from the advertising estate agent and displaying all matching results. Thus, if the word ‘pets’ is included somewhere in the description of a property containing the ‘no pets allowed’ phrase, then that property will also be included in your search results and property alerts.All the best on finding a new home for you and your furry family members!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotI enjoy using Zoopla
I enjoy using Zoopla, whether it is for checking prices of properties in different areas or finding various information about the property market. I find it useful and enjoyable.
Izabela · 31 October 2020
Agent replied · 26 October 2024
Hi Izabela,Many thanks for your 5 star review and for your feedback. It is great to hear you've had a great experience using our website, and we hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotThe app is easy to navigate
The app is easy to navigate, range of properties and prices to choose from. I’ve always found something that suits me. Don’t even look at other property sites anymore.
Cecilia · 31 October 2020
Agent replied · 26 October 2024
Hi Cecilia,Many thanks for your comments and for leaving us a 5 star review. We're very happy to hear how helpful and easy to navigate you find our app to be.We truly hope we'll continue to assist you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.