Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotEasy to use
Prompt notifications received as properties go live. However, search parameters such as distance from chosen location are totally ignored and I end up receiving details of properties which are several miles outside of my stipulated 3 mile radius.
Tennislover · 9 July 2021
Agent replied · 26 October 2024
Hi,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotI am trying to get a 2 bedroom flat or…
I am trying to get a 2 bedroom flat or house for 500 to 600 pound a month which is with 2 pets 1 labrador and 1 shiatsu in Devon but unfortunately nothing tuning upYours sincerely Paul Smith
Paul · 8 July 2021
Agent replied · 26 October 2024
Hi Paul,Thank you so much for leaving us a 4 star review and we hope you find a property soon. We here at Zoopla are pet lovers too!To help you find a home which is pet friendly, you can tailor your search results easily using keywords, when searching for rental properties. Here is a help centre article that will guide you through this step by step in just a few clicks depending on if you are using our website or app: https://help.zoopla.co.uk/hc/en-gb/articles/360006063738Please note, the keyword searches check the description of every advertised property as it is provided to us from the advertising estate agent, and displays all matching results. Thus, if the word ‘pets’ is included somewhere in the description of a property containing the ‘no pets allowed’ phrase, then that property will also be included in your search results and property alerts.Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/All the best on finding a new home for you and your loved ones!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotBetter than Rightmove IMHO
Better than Rightmove IMHO and that is already extremely good. Difference being Zoopla cares to those of us that care more about having a roof over our heads than said roof being on top of a picture perfect house.
Celina · 25 April 2021
Agent replied · 26 October 2024
Hi Celina, Thanks so much for leaving us a 5 star review. We're really glad to hear you have had a good experience with our site and service. We really do care about our users and we want to ensure people find the perfect home for them! We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotI have asked for flats or houses…
I have asked for flats or houses detached with garden and parking, frequently get terraced with no garden and no parking and flats. Have changed requirements again and again but still get terraced and flats. Have to keep looking myself
Sue · 23 January 2021
Agent replied · 26 October 2024
Hi Sue,Thank you so much for your comments and for leaving us a 3 star review. Your feedback is much appreciated. Please note that all of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure our site is as up to date and accurate as possible. If you do see any other listings which do not match the criteria you are entering, you can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotI yes i,m ok but i,m hoping to find a… a flat
I yes i,m ok but i,m hoping to find a room or a flat before mid April or may if you found me a flat or room before mid April or may please because i start back work soon
Ryan · 9 April 2021
Agent replied · 26 October 2024
Hi Ryan, Thank you so much for taking the time to leave us your review and we're sorry to hear you haven't found a property through our website yet.You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you find a property, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotGreat that I get alerts every time…
Great that I get alerts every time there’s a property on but I seem to be getting anything from a studio/1 bed flat and ones in completely the wrong area!! I am registered for a 4bed property within a specific area!
Nicola · 11 October 2020
Agent replied · 26 October 2024
Hi Nicola,Thank you for your review. We're really sorry to hear about your experience with our property alerts and we'd like to discuss this further with you.We will DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotHi I have found Zoopla alerts very…
Hi I have found Zoopla alerts very useful in my property search. I would prefer more filters available as I am sent a great deal of unsuitable new build properties I am specifically not interested in.
Customer · 26 October 2021
Agent replied · 26 October 2024
Hi,Thanks for leaving us a 4 star review. We're really glad to hear you find our site valuable. We hope Zoopla continues to be useful for you in all things property related.We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestion, which we have passed onto the team who are responsible for our property experiences.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotThank you for sending me property…
Thank you for sending me property alerts. I’m still waiting for my dream home, but hopefully it won’t be too long before I find it with a little help from you and other alerts. Thanks again.
Mrs · 26 October 2021
Agent replied · 26 October 2024
Hi Carmen,Thanks so much for leaving us a 5 star review. We hope you will find your dream home soon! Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you find a suitable property, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotEvery property that seemed available to…
Every property that seemed available to the app and I contacted the estate agent had many viewings and could not receive more.So I wasted time and I am still looking for a house with no luck.
Afroditi · 21 October 2021
Agent replied · 26 October 2024
Hi,Thank you for taking the time to leave us your review.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotJUST RECEIVED AN EMAIL FROM YOU ABOUT…
JUST RECEIVED AN EMAIL FROM YOU ABOUT "SHOULD PEOPLE STRETCH THEIR BUDGET WHEN BUYING A HOME........"YOU NEED TO UPDATE YOUR STAMP DUTY DETAILS FOR ENGLAND. BEFORE GIVING ADVICE ONLINE.
JANE · 30 September 2022
Agent replied · 26 October 2024
Hi Jane,Thank you for sharing your feedback with us. We are very sorry to read your review here and would like to discuss this further with you. We will DM you shortly for more information.Many thanksZoopla Support
★★★★★ 1/5
TrustpilotVery bad website,I don’t pray to use…I have been having issues over a month
Very bad website,I don’t pray to use your website again. None of your house agent replied or responded the mobile numbers uploaded by each agent are always not reachable
Boluwatife · 29 September 2022
Agent replied · 26 October 2024
Hi Boluwatife,Thank you for taking the time to leave us your review and for reporting this issue to us. We're really sorry to hear about your bad experience.All estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.We will now DM you to discuss this further, and find out which agents you are having trouble contacting.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotLooking for a flat
Always quick to let me know when new properties come on the rental market and pass on my emails to the agent if I would like a viewing, very pleased with the service, 😊
John · 7 February 2022
Agent replied · 26 October 2024
Hi John,Thank you very much for your 5 star review. It is great to hear your feedback and that you find our property alerts so helpful. We hope we'll continue to help you with all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any support from us, be sure you visit our Help Centre too where you may find useful tips designed for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotNo call back from agents had to call…
No call back from agents had to call back many times for the viewing property.. when we finalize the property for viewing they cancelled without informing prior . Where we had taken holiday to view property very unprofessional service.
Paul's · 12 March 2021
Agent replied · 26 October 2024
Hi Paul, Thanks for taking the time to leave us this review and we're sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We’re really sorry to hear the agents you tried to contact via our site did not respond in a prompt manner. If they don't reply within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.Please be assured that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.Every agent undertook several checks before they were accepted as a Zoopla agent; however, we have no control over their daily business.If you have any concerns, please call the agent and ask to speak with their branch manager directly.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotI really love Zoopla they have all the…
I really love Zoopla they have all the most recent properties and also ones that have been on a while that might just be perfect for you, I love quirky and lots off very different properties on Zoopla ❤️
Karen · 11 March 2021
Agent replied · 26 October 2024
Hi Karen,Thanks for your lovely feedback and for leaving us a 5 star review. We're really glad to hear you have had a great experience with our site. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything we can do to help you with, be sure to visit our Help Centre where you may find many useful articles:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotVery good feed back and up to the…
Very good feed back and up to the moment with house sales Would recommend you to anyonel looking for a property to buy my only concern is cant get viewing in some cases but this is not your fault
Roy · 10 March 2021
Agent replied · 26 October 2024
Hi Roy, Thank you for sharing your feedback with us and for leaving us a 5 star review. It's great to hear that you find our website helpful and you would recommend us, and we hope we continue to help and support you in all things property related.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotI am seriously looking for a place to…
I am seriously looking for a place to purchase in Scotland. It is my hope to move there and live out my days after retirement. Thanks for the property information. I hope to find just the right place for me.
Jeanne-Denver · 1 December 2020
Agent replied · 26 October 2024
Hi Jeanne, Thank you for your 5 star review.You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.Here is a help center article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Good luck on the search for your next home!Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotI am buy to rent buyer but I don't find…
I am buy to rent buyer but I don't find enough assistance to buy property. May be it is because the market is far to buoyant at present for any "buy to let" properties
M.zand · 24 January 2022
Agent replied · 26 October 2024
Hi M. Zand,Thank you so much for leaving us a 3 star review and we hope you find a suitable property soon.You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you find a property, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotWe are impressed with the number of…
We are impressed with the number of properties being sent to us, but feel that they should be price appropriate as we are getting properties valued £500k and the £350k which are out of our price range.
Stan · 23 July 2021
Agent replied · 26 October 2024
Hi Stan, Thanks so much for leaving us a 4 star review. We're very happy to hear you have had a great experience using our site and are receiving lots if properties. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/To help you manage your alerts: You can manage both push notifications and email alerts by following the steps in this Help Centre article: https://help.zoopla.co.uk/hc/en-gb/articles/360005979578Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotGreat service
Great service , with regular updates . Also short but detailed information about the property With lots of photos to let you build a good picture in your mind if this is the right property for your needs .
Timothy · 21 February 2021
Agent replied · 26 October 2024
Hi Timothy,Thank you very much for leaving us a five star review. It is great to hear how pleased you are with our website. We hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotUseful information
A lot of good, and useful information received to date, however, I believe that your house valuations in my area, are somewhat 'out of date', as they appear to be at least 10-20% lower than recent sales would suggest.
Alan · 20 February 2021
Agent replied · 26 October 2024
Hi Alan,Thanks so much for leaving us a 4 star review. We're really glad to hear you have had a great experience with our site so far, and we hope Zoopla continues to be useful for you in all things property related. However, we're really sorry to hear you feel this way about our valuation model. The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies such as you have outlined are not unusual.Since these Zoopla estimates are computer-generated, they are not formal valuations and shouldn’t be used as official appraisals in the process of selling or purchasing a home. They simply provide a useful starting point for researching the likely value of a home.Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotFound our dream house through Zoopla!
Found our dream house through Zoopla!Easy to use and with agents listing on Zoopla's easy to use website the search for our dream house was quite easy. The email updates were also very useful to keep a track of things.
MK · 23 November 2020
Agent replied · 26 October 2024
Hi Madhu,Many thanks for your 5 star review and huge congratulations on finding your dream home! We couldn't be happier for you! It is great to hear you've had a great experience using our website, and we hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles for home owners:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Suppor
★★★★★ 1/5
TrustpilotNot great
Not great, estate agents got back to me ages after my enquiry.. You need to have a word with them and emphasise that moving is very stressful and they need to be more professional and efficient. Not impressed.
Eliza · 30 April 2021
Agent replied · 26 October 2024
Hi Eliza, Thanks for taking the time to leave us a review. We're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
Trustpilotnone of the agents who post houses…
none of the agents who post houses answer emails and calls, they basically don't care if your contract is about to end and you can't find a job. really speechless.
Marika · 28 July 2022
Agent replied · 26 October 2024
Hi Marika,Thanks for taking the time to leave us a review. We're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.This Help Centre article discusses in greater detail what to do if you’ve contacted an agent and haven’t received a reply:https://help.zoopla.co.uk/hc/en-gb/articles/360011458557-I-have-contacted-an-agent-and-they-haven-t-repliedIf there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotI’ve loved using Zoopla I found a…
I’ve loved using Zoopla I found a property on your app and applied I’ve now got my dream home and I pick up my keys on Friday. Thankyou Zoopla and Thankyou to your move for all your help
Laura · 23 April 2021
Agent replied · 26 October 2024
Hi Laura, Thanks so much for leaving us a 5 star review. We're happy to hear you love our app and you've found your dream home! We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our News and guides section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Good luck with the move!Many thanks,Zoopla Support
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