Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotProperty Search
Great for finding properties but it would be good if the system to get alerts was easier to include the type of property and the area more simply a few more choices needs to be added to the search.
Richard · 15 November 2021
Agent replied · 26 October 2024
Hi Richard,Thanks for leaving us a 4 star review. We're really glad to hear you find our site easy to use. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Good Luck in your search!Zoopla Support
★★★★★ 4/5
TrustpilotI would like to have more details on…
I would like to have more details on the property, like how long is the leasehold, how much is the stamp duty, some properties don't have a floor plan . Otherwise you are doing a good job. Thank you.
ITAMAR · 13 November 2021
Agent replied · 26 October 2024
Hi Itamar,Thank you so much for taking the time to leave us your 4 Star feedback.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties, If there is any further information that you require you can contact them via the Email agent tab on the property listing.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotI think it’s a good place to begin the…
I think it’s a good place to begin the search to evaluate what I price I might achieve if I decided to sell and a good indicator of a fair price I would be expected to pay
John · 22 February 2022
Agent replied · 26 October 2024
Hi John,Many thanks for your 5 star review. It is great to hear your feedback and that you find our site so helpful. We hope we'll continue to help you with all things property related.Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotZoopla and me.
Zoopla found me my new home which has all my requirements and more.They put me in touch with the agents,I viewed and had my 2nd offer accepted.We are chain free in both directions and hope to move before Christmas.Thankyou.
Elizabeth · 30 October 2021
Agent replied · 26 October 2024
Hi Elizabeth,Thanks so much for leaving us a 5 star review. We're very happy to hear you have found your dream home and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotBlame It On The Algorithm
Zoopla are atrocious, and worse still they do not seem to care one jot about this fact, constantly hiding behind their 'proprietary algorithm' excuse, as though this is the 'get out of jail free' card for everything, and the answer to all complaints.My house has been accurately valued at £315k (£295-£320K) for the past five years or so on the Zoopla website. I know this to be roughly about right because I have watched Zoopla values for house sales in my village and the actual prices houses around me have sold for, for the past five years, and kept screenshots of mine, and neighbouring houses, throughout those years, for reference.I have also been trying to sell my own house on and off, and been placing in on and off the market (on and off due to serious illness) for the past two years, so have obtained in person valuations from approximately TEN estate agents, which have come in around the same figure. Wishing to sell relatively quickly though, due to my illness, I placed my property on the market at a figure lower than my valuations, around the £300K mark to begin with, then as my illness became more urgent, and I had to take my property off the market and place it on again the following year, and then realised I would need to move to a bungalow rather than a house for health reasons, put it back on at £285K.So imagine my surprise, or shock should I say, when a person booked for a viewing the next day rang and told me they were cancelling because they had looked at Zoopla, and Zoopla had decreased the value of my property OVERNIGHT to £248K, from the previous £315K! A figure they were 99% confident about for approximately 5 years.They had literally just lost me a viewing, by dropping the value of my house by £67K overnight!I then remembered that I had contacted Zoopla the previous week, and asked them to correct their website, because the Zoopla page for my property was not showing my property as currently available, so was not linking to the current Zoopla listing for my property.Clearly this had been a SERIOUS ERROR on my part, attempting to inform them on THEIR error, because what I got for my trouble, was a jobsworth somewhere, or a 'proprietary algorithm' as Zoopla staff will henceforth refer to it, then DEVALUING my property, and repeatedly arguing with me, that it is apparently IMPOSSIBLE, for a person to list their property at a PRICE that is LOWER than the PRICE at which an estate agent, or in fact MULTIPLE ESTATE AGENTS have VALUED it at.I was REPEATEDLY told that my property could not be WORTH the original Zoopla Valuation anymore, because their 'proprietary algorithm', (NOT their jobsworth staff) had seen my property at a lower price than it had been valued at by an estate agent, and if it had been listed at a lower price, then it MUST have been VALUED at a LOWER price, therefore it MUST be worth less.I repeatedly pointed out to Zoopla staff, that my home was not inherently worth less, and that the actual VALUE of my home had not changed, but that I was SERIOUSLY ILL, DISABLED and needed MAJOR SURGERY and to move to a home which could be MODIFIED TO MY NEEDS, and my period cottage could NOT, so I had UNDERPRICED my home myself in order to achieve a QUICKER SALE, something you would imagine the staff at a company like ZOOPLA would be able to grasp, but NO. I was repeatedly told, that if my property was listed on selling portals at the LOWER price, then it MUST have been VALUED at the lower price, and to 'speak to my estate agents'.When I pointed out I did NOT need to 'speak to my estate agents' because it was MY decision on what to price MY home at, and the INHERENT VALUE OF MY HOME HAD NOT CHANGED, I was met with the 'proprietary algorithm' excuse over and over again, despite the fact that it made no sense, and despite the fact that I provided multiple copies of valuations from my multiple estate agents.I finally got the value of my property back up to £285K, which is still significantly LOWER than its original and true value, and Zoopla are now continuing to surreptitiously lower it week after week, as though I will not notice this if they do it over a slower period rather than overnight, having lost me the one viewing I had got in a month, a fact they have taken NO RESPONSIBILITY FOR, AND NEVER EXPLAINED, particularly since the massive overnight decrease bore no relation whatsoever to the price my property was actually listed at in any case. They have also now entered incorrect information regarding its listing history, totally false information, making my house, which I desperately need to sell for health reasons, look as though it is actually OVERPRICED, when it is actually at least £40K under its current value. Their 'proprietary algorithm' supposedly, (NOT their staff) has picked up totally false information and listed the lowest ever price my property was EVER listed at, and totally INCORRECT dates, and the WORST PHOTOS that were EVER TAKEN of it, despite the fact I have had TEN different estate agents and also paid for a PROFESSIONAL PHOTOGRAPHER. But they have ignored all of THOSE, and just picked the one I fired, naturally. This company could not be doing more to STOP ME SELLING MY HOUSE if they tried. At this rate they will end up turning my home into my coffin, and as I say, they care not one jot, because apparently no one works at Zoopla, it's just all that pesky 'proprietary algorithm's fault. Supposedly. How handy that one cannot speak to an 'algorithm', and an 'algorithm' cannot be sacked. How HANDY indeed.This company basically exist by trawling private information and then claiming NO responsibility when they cock it up and YOU suffer the CONSEQUENCES of THEIR incompetence. Then they throw up their hands and say 'Nothing to do with us guv, that'll be our proprietary algorithm, over which we have ABSOLUTELY NO CONTROL, and ACCEPT NO RESPONSIBILITY WHATSOEVER', because apparently their 'proprietary algorithm' is some sentient much feared beast that roams the corridors of their offices and does whatever the hell it likes, answering to no one and nothing, least of all the invisible non existent hapless staff at Zoopla.So when they do this to you, expect as much help as the rest of us have gotten, i.e. none. Less of a company, more of an excuse factory.
Karen · 10 April 2019
★★★★★ 4/5
Trustpilotstill looking for right property
WE are still looking for right property and we appreciate all the emails showing us various properties. We will continue to use Zoopla as we are confident the right property will appear. Thank you for your assistance. Ann and Bill Woods
Ann · 18 June 2021
Agent replied · 26 October 2024
Hi Ann and Bill,Thank you so much for leaving us a 4 star review and we hope you find a property soon.You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you find a property, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotI am really happy to have Zoopla in my…
I am really happy to have Zoopla in my life. Good customer service and plenty options for Renting. Unfortunately I haven’t found anything yet . But I am a happy customer. Keep up the good work.
Vivian · 7 April 2022
Agent replied · 26 October 2024
Hi Vivian,Thank you very much for leaving us a 5 star review. We hope you will find your dream home soon!You can search through thousands of UK properties on our desktop website or within our app, with properties divided into For sale and To rent, encompassing New homes, Commercial and Overseas.Each department can be searched within, the search results saved, properties added to your Saved properties list and also shared with friends and family members or on social media too.Here is a Help Centre article showing you step by step how to complete a residential property search on your preferred device: https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website: http://www.zoopla.co.uk/find-agents/Alternatively, if there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI have continually shown interest in…
I have continually shown interest in properties completed all instructions online and very very rarely do I get a response. This not a very good service and the system is not working.
Keith · 29 September 2022
Agent replied · 26 October 2024
Hi Keith,Thank you for leaving us this review and we're really sorry to hear that you've had a bad experience with agents on our website.If the agents you contacted haven't replied within 3 business days, we recommend you call them on the number displayed next to the agent branch in the 'Find agents' section of our website.If you ever need any assistance or wish to contact us directly regarding this matter, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotHow can this site be trusted.
How can this site be trusted got my house details wrong .On their site as a two bedroom semi detached ,when its a 4 bedroom detached .Contacted them and said they can not alter it .
Rob · 3 April 2022
Agent replied · 26 October 2024
Hi Rob,Thank you so much for taking the time to leave us your feedback.We’re sorry to say we cannot manually change the information we show about your property at the moment. We are in the process updating our House prices section including improving our property attributes data (i.e. property type, tenure & room numbers information) to a more accurate model. Unfortunately right now, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems. If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotLocation and pictures are very clear…
Location and pictures are very clear information with postcodes. If provided the floor plan is excellent. Thank you.I’m not yet searching the property for sales yet .if provided a help to buy information and calculator is good for our 1st time buyer.
Li · 17 March 2021
Agent replied · 26 October 2024
Hi Li, Thanks so much for taking the time to leave us this 4 star review. We're happy to hear you have received great service and thank you for your search criteria suggestion.We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotThe Reason I've given 2 stars is…
The Reason I've given 2 stars is because it dosent matter what preferences I state, you always send me houses out the area to be in or houses which are out of my price range..... so whats the point ????
Richie · 6 August 2021
Agent replied · 26 October 2024
Hi Richie,Thank you so much for taking the time to leave us your feedback. We'd like to assist you with your property alerts and we'll DM you shortly with more information.Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotDisappointing that when you contact…
Disappointing that when you contact agents about properties that they have already been let and the system has not been updated.Also, the new legislation coming in in April with regards to animals needs to be taken into consideration before landlords flatly refuse
Heather · 5 March 2021
Agent replied · 26 October 2024
Hi Heather,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct. When the status of their properties changes to either 'let' or ‘sold’, we request they mark the property as 'Let agreed' or ‘Sold STC’ on Zoopla if this is the case, but unfortunately, it seems sometimes this is not always done immediately resulting in our users finding listings in search results they did not expect. Listings generally take no longer than 24 hours to disappear from the website after the agent has requested its removal unless there was a technical error which we would be able to confirm.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option on the listing’s page. We will then investigate the issue further by speaking to the agent advertising the property. You can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotAlways seems to show "investment…
Always seems to show "investment opportunities" or properties with a tenant in situ and there's no option to filter this out. Even if you do filter things out : house boats, caravans and lodges still show up. Little to no pet friendly properties.
Laura · 4 December 2020
Agent replied · 26 October 2024
Hi Laura,Thank you for your 3 star review and for sharing your feedback with us. We're sorry to hear you've been struggling to find the right property on our site. We here at Zoopla are pet lovers too!To help you find a home which is pet friendly, you can tailor your search results easily when searching for rental properties. Here is a help centre article that will guide you through this step by step in just a few clicks depending on if you are using our website or apps:https://help.zoopla.co.uk/hc/en-gb/articles/360006063738Please note, the keyword searches check the description of every advertised property as it is provided to us from the advertising estate agent and displaying all matching results. Thus, if the word ‘pets’ is included somewhere in the description of a property containing the ‘no pets allowed’ phrase, then that property will also be included in your search results and property alerts.You can further refine your property search in the ‘For sale’ or ‘To rent’ listings by using the keywords filter to search for properties that include specific words, such as garden. You can search for exact phrases using quotation marks such as "double garage"; to exclude a term you can prefix it with ‘-’ for example -investment or -caravan.We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website: http://www.zoopla.co.uk/find-agents/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles:https://help.zoopla.co.uk/Many thanks, and all the best on finding a new home for you and your loved ones!Zoopla Support
★★★★★ 3/5
TrustpilotHi yes the site is going until you have…
Hi yes the site is going until you have to make an appointment you have to fill in a online form which I can not due to no access to a computer si carnt arrange a viewing of the property I like
Darren · 30 January 2021
Agent replied · 26 October 2024
Hi Darren,Thank you for your valuable comments and for leaving us a 3 star review.If you are unable to send email enquiries to agents via our portal, we recommend you contact the agents via the phone on their advertised number.You can see this either on the property listing, or displayed next to their profile in the 'Find agents' section of our site.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 4/5
Trustpilotyes fine but where it has boxes for…
yes fine but where it has boxes for auction etc and these are ticked these should be left blank so you can tick them if you want those properties. lt is really annoying having to take ticks out.
Theresa · 9 November 2021
Agent replied · 26 October 2024
Hi Theresa,Thank you for leaving us a review. It’s valuable feedback and ideas from users like you that help us to develop and make Zoopla a more useful resource, so thank you for your comments.You can further refine your property search in the ‘For sale’ or ‘To rent’ listings by using the keywords filter to search for properties that include specific words, such as garage. You can search for exact phrases using quotation marks such as "detached house"; to exclude a term you can prefix it with ‘-’ for example -auction, etc..If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotBad communication
Messaged over properties and never heard from them just got told someone will contact us but never did think it would be better if zoopla controlled contact instructions to make sure the second parties reply with details and the right information
Graham · 10 April 2021
Agent replied · 26 October 2024
Hi Graham, Thanks for leaving us this review and we're sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We’re really sorry to hear the agents you tried to contact via our site did not respond in a prompt manner. If they don't reply within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestion.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotIn my experience the search for…
In my experience the search for properties is great and helpful suits your needs The downfall ull in when your enquiring for a viewing they take longer to contact & also calling the agent isn’t always helpful as they hardly answer
Ellen · 9 April 2021
Agent replied · 26 October 2024
Hi Ellen, Thanks for taking the time to leave us this review and we're happy to hear you had a great and helpful experience using our website and sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We’re really sorry to hear the agents you tried to contact via our site did not respond in a prompt manner. If they don't reply within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotZoopla site very easy to use and brings…
Zoopla site very easy to use and brings a huge range of properties for sale, to instant attention. History of transactions and previous prices available by tapping keys. If looking to buy a property, then look no further.
Duncan · 30 October 2021
Agent replied · 26 October 2024
Hi Duncan,Thanks so much for leaving us a 4 star review. We're very happy to hear the website has worked well for you and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI wanted to know the value of my…
I wanted to know the value of my property and I got nothing and no reason for no valuation!!Told lies on TV advert!!Where’s my valuation!!Waste of time!!
Eileen · 26 February 2023
Agent replied · 26 October 2024
Hi Eileen,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,
★★★★★ 4/5
TrustpilotIt’s a wonderful portal to see what’s…
It’s a wonderful portal to see what’s in the property For Sale market at any time of the day. Very easy to use app with lots of valuable info on each Property and it updates all the time.
Salim · 26 October 2021
Agent replied · 26 October 2024
Hi Salim,Thanks for leaving us a 4 star review. We're really glad to hear you find our app easy to use. We hope Zoopla continues to be useful for you in all things property related.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotNot much use to be honest
Not much use to be honest. They tell you what property prices are, but the figures they give you are wildly inaccurate. They over price just about everything.
Ian · 21 January 2023
Agent replied · 26 October 2024
Hi Ian,Thank you so much for taking the time to leave us your feedback and we're sorry to hear of the experience you've had when using the Zoopla website.Zoopla price estimates are not valuations. We provide free house price estimates for residential properties in the UK. The price estimates are based on data fed through an Automated Valuation Model (AVM) powered by Hometrack, the UK’s largest automated valuer of residential property. Hometrack's data is relied upon by 85% of UK mortgage lenders today.Here is a Help Centre article that will give you more information on where we get our data from:https://help.zoopla.co.uk/hc/en-gb/articles/360005677897If you want to get a valuation from your local experts who will inspect your home and take into account its unique features, a Zoopla estate agent will be happy to provide the most accurate price estimate for you. Please follow the link below and request an appraisal:https://www.zoopla.co.uk/valuation/ If there's anything else we can do to help you with or if you wish to contact us directly with your feedback again, be sure to visit our Help Centre where you may find many useful articles:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotZoopla
Zoopla the best place on the wuld flowings the house How much by the price of it post it on the ech dor
Benjamin · 23 June 2023
Agent replied · 26 October 2024
Hi Benjamin,Thanks so much for leaving us a 5 star review. We're very happy to hear you have had a great experience using our site.We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/ Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotRenter experience
The website is user friendly. Setting up search preferences with alert emails could really save time and effort in searching suitable properties when they are available to the market. Furthermore, I can follow up with the letting agents if required.
Emily · 8 May 2021
Agent replied · 26 October 2024
Hi Emily,Thank you very much for leaving us a five star review. It is great to hear how pleased you are with our services including the property alerts feature and you find our website easy to use. If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotOnly the second day since I used the…
Only the second day since I used the service only issue I would have is that the criteria I listed was for the property to have a river or lake frontage but still get properties sent to me that don't have.
Keith · 19 February 2021
Agent replied · 26 October 2024
Hi Keith,Thank you for your valuable comments and for leaving us a 4 star review. We appreciate the feedback you have provided as it helps us to develop and make Zoopla a more useful resource.Here is a help centre article showing you step by step how to complete a residential property search on your preferred device: https://help.zoopla.co.uk/hc/en-gb/articles/360006034517You can further refine your property search in the ‘For sale’ or ‘To rent’ listings by using the keywords filter to search for properties that include specific words, such as river. You can search for exact phrases using quotation marks such as "double garage"; to exclude a term you can prefix it with ‘-’ for example -pets.We also have a large database of qualified agents who can help you with your property search, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If there's anything we can do to help you, be sure to visit our Help Centre where you may find many useful articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
