Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAdvertisement coming on Zoopla are not…
Advertisement coming on Zoopla are not updated ones .. when we call and find out the property is already gone to let agreed. And let agreed ones are not labelled as let agreed keeping up the hopes of person in search of place
Merin · 9 July 2021
Agent replied · 26 October 2024
Hi Merin, Thanks for taking the time to leave us a review and we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.All of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure that all information on our site is as comprehensive and accurate as possible. If you do see any other listings which are no longer available, you can report them to us easily by following the steps outlined in this Help Centre article: https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotBeen with Zoopla for 4 days now
Been with Zoopla for 4 days now, still not found the property for me as yet.Only filling in this review because you've sent me 3 emails requesting a review. Your website is easy to navigate. Clear and easy to read, property descriptions are OK.
Jane · 25 April 2021
Agent replied · 26 October 2024
Hi Jane, Thank you very much for leaving us a five star review. It is great to hear how pleased you are with our site and you've found it easy to use so far!If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/We hope you find your dream home soon!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotEmailed twice about 2 different…
Emailed twice about 2 different properties. Didn't get a response from first email. Second email did get a response asking me for details, to which I replied, and got NO further acknowledgement. Totally disgusted in the service. Wont be in a hurry to rent through zoopla.
Gem · 30 October 2020
Agent replied · 26 October 2024
Hi Gem,Thank you for sharing your concerns with us. We're very sorry to hear that some of the agents who advertise on our portal have not responded to your enquiries yet.If the agents you contacted haven't replied within 3 business days, we recommend you call them on the number displayed next to the agent branch in the 'Find agents' section of our website.If you ever need any assistance or wish to contact us directly regarding this matter, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotI love to use the zoopla
I really like using Zoopla, because the site is easy to access, it is all over the UK, which is another advantage, I intend to change your city as soon as possible and it is using Zoopla that I will give you this step.
Tallita · 18 April 2021
Agent replied · 26 October 2024
Hi Tallita, Thanks so much for leaving us a 5 star review. We're really glad to hear you have had a good experience with our site so far and you're finding it so useful. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our News and guides section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotI'm not happy with the service ,I tell…
I'm not happy with the service ,I tell them iam 66years old ,I won't a bungalow or ground floor flat with walk in shower or a wet room around 400 pound ,,,,they send me house share or flats up 3 lots of floors not for me,,,
Peter · 10 October 2020
Agent replied · 26 October 2024
Hi Peter,Thank you for leaving us a review. We're really sorry to hear about your experience with our property alerts. We would love to assist you with your property search further and we will now DM you with more information.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotBest property potal
I would say that this is the best property portal in the UK. You can find loads of great properties on their site and the app is extremely user friendly. The content they send out via emails is highly engaging and their advertisements are great.
Ivona · 7 January 2021
Agent replied · 26 October 2024
Hi Ivona, Thanks so much for leaving us a 5 star review. We're really glad to hear you have had a great experience with our site and app so far, and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotThis is not specific to Zoopla
This is not specific to Zoopla, but many house agents - the inability to differentiate between a house with a garden and a house with a yard.Innumerable links sent with houses that have yards, we want a garden. Not a yard.
Alex · 24 October 2021
Agent replied · 26 October 2024
Hi Alex,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.You can further refine your property search in the ‘For sale’ or ‘To rent’ listings by using the keywords filter to search for properties that include specific words, such as garden. You can search for exact phrases using quotation marks such as "large garden"; to exclude a term you can prefix it with ‘-’ for example -yard.Here is a Help Centre article that will guide you through filtering for specific properties by step depending on the device you choose to use:https://help.zoopla.co.uk/hc/en-gb/articles/360006068617We also have a large database of qualified agents who can help you find a suitable property, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotThey devalue peoples houses
They devalue peoples houses. They refuse to correct their mistakes and list the correct value of your home. Stay away from them if you’re wise
Helen · 3 March 2025
★★★★★ 3/5
Trustpilotsearch criteria " square meters"
I would add as a search criteria is " square meter" minimum required.In order to do that I need to chech every single floor plan.I would ask the agencies to remove the properties as soon as they have been let.Other that that, great service!
Francesca · 7 March 2021
Agent replied · 26 October 2024
Hi Francesca, Thanks so much for taking the time to leave us this review. We're happy to hear you have received great service and thank you for your search criteria suggestion.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct. When the status of their properties changes to either 'let' or ‘sold’, we request they mark the property as 'Let agreed' or ‘Sold STC’ on Zoopla if this is the case, but unfortunately, it seems sometimes this is not always done immediately resulting in our users finding listings in search results they did not expect.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option on the listing’s page. We will then investigate the issue further by speaking to the agent advertising the property. You can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything we can do to help you, be sure to visit our Help Centre where you may find many useful articles:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotGreat property search site
Great site for searching property. It helped me find a number of ideal properties.Something else worth mentioning is the additional e-mails/newsletters you'll receive when signing up with Zoopla, these are quite informative and can help you make a better more informed decision when it matters.
HB · 1 December 2020
Agent replied · 26 October 2024
Hi, Many thanks for your comments and for leaving us a 5 star review. We're very happy to hear how helpful you find our site to be and we're really glad that you like the communications we send out.We truly hope we'll continue to assist you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotAn excellent selection of houses for…
An excellent selection of houses for sale in Crosby Liverpool. I have found several that I like, but not in a position to buy just yet, when I do buy it would be a cash purchase and no chain. Meanwhile I will keep on looking.
Ann · 20 November 2020
Agent replied · 26 October 2024
Hi Ann, Thank you for sharing your feedback with us and for leaving us a 5 star review. It's great to hear that you're seeing lots of properties you like, and we hope we'll continue to help and support you in all things property related.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/All the best in your search!Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotI was gazumped and was not made aware…
I was gazumped and was not made aware of this. I had no idea that the property that I was interested in and my offer although was accepted and confirmed by the vendor had now fallen through. I received no explanation by zoopla :(
Customer · 14 February 2021
Agent replied · 26 October 2024
Hi,Thanks for taking the time to leave us this review and we're sorry to hear about your negative experience with one of the estate agents who advertise on our portal.Please be assured that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.Every agent undertook several checks before they were accepted as a Zoopla agent; however, we have no control over their daily business. If you have any concerns, please call the agent and ask to speak with their branch manager directly.If there's anything else we can do to help you with, be sure to visit our Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotI am interested in detached bungalows…
I am interested in detached bungalows for sale in Frinton near the sea but because of covid19 cannot travel from Canvey island but as soon as permited my partner and I will be delighted to come and see you thank you for your help
Joyce · 7 February 2021
Agent replied · 26 October 2024
Hi Joyce, Many thanks for sharing your feedback with us and for leaving us a 4 star review! To help you find a suitable home, such as bungalows, you can tailor your search results easily. Here is a help centre article that will guide you through this step by step in just a few clicks depending on if you are using our website or apps:https://help.zoopla.co.uk/hc/en-gb/articles/360006487838-How-to-search-for-specific-rental-property-features-or-typesWe also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Good luck on the search for your next home for you and your loved ones!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotPersonalized search my ass
Personalized search my ass. Not a very good sight. Tell them you have so much. And send me houses double my budget. 4 emails a day. And not one in my price range. It's like being teased, " you can't afford it "
Keith · 23 April 2021
Agent replied · 26 October 2024
Hi Keith, Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience with our property alerts. We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotWhy do I have to sign up
Why do I have to sign up. To dverys make it seem so much easier.
Kuredu · 2 March 2024
Agent replied · 26 October 2024
Hi Kuredu,Thank you so much for taking the time to leave us your feedback.Registering with Zoopla is quick, easy and best of all it enables you to personalise your Zoopla experience. You can make the most out of our website tools and functionality including:- Saving property listings that you love- Setting up email alerts for new listings matching your search- Creating saved searches- Tracking properties and following their worth over timeYou can register with Zoopla on our desktop website, or within our app. Once registered, you will gain access to your own profile page. Here is a Help Centre article showing you step by step how to complete the registration process: https://help.zoopla.co.uk/hc/en-gb/articles/360005690898If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotIt is difficult as I use Zoopla a lot…
It is difficult as I use Zoopla a lot to look at houses, But they quite often put up houses that are 2 bed when I want 3 and have no gardens or parking. I know I have to compromise but not on the essentials.
Margaret · 28 October 2020
Agent replied · 26 October 2024
Hi Margaret, Thank you so much for taking the time to leave us this review. Our tools and services improve and become more effective with feedback and data from users like you.We are very sorry to hear that you have been unable to find a suitable property. Here are some help center articles showing you step by step how to complete a residential property search in just a few taps on your preferred device which you may find helpful:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517&https://help.zoopla.co.uk/hc/en-gb/articles/360006063738We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If there's anything else we can do to help you with, please get in touch via our Help Centre:https://support.zoopla.co.uk/We hope you find your perfect home soon!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI've been searching for cheap rent…
I've been searching for a cheap property to rent but no one wants people who are unemployed no estate agents or landlords accept us and in the area that I live in now
Lesley · 5 October 2022
Agent replied · 26 October 2024
Hi Lesley,Thanks for leaving us your review. We are sorry to hear you've had issues finding properties, hopefully the guide below may help.You can search through thousands of UK properties on our desktop website or within our app, with properties divided into For sale and To rent, encompassing New homes, Commercial and Overseas.Each department can be searched within, the search results saved, properties added to your Saved properties list and also shared with friends and family members or on social media too.Here is a Help Centre article showing you step by step how to complete a residential property search on your preferred device: https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you: http://www.zoopla.co.uk/find-agents/Also, be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
Trustpilotthis is a convenient and efficient…
this is a convenient and efficient property searching engine that many targeted houses and places could be found here. one suggestion is to provide more photos, say 20, of each property including the front door or off road parking areas. It would be perfect.
Freeman · 5 January 2021
Agent replied · 26 October 2024
Hi Freeman,Thanks so much for leaving us a 4 star review and for your suggestion. We're really glad to hear that you've had a good experience and we hope Zoopla continues to be useful for you in all things property related. We’d hate for you to miss your dream home so whenever you wish to view more photos of a particular property, please ensure you contact the marketing agent directly on either their phone number displayed on the listing, or using the Contact button on the house details page.If there's anything we can do to help you, be sure to visit our Help Centre where you may find many useful articles:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotIt is helpful.
It is helpful, but I don’t need houses that are divided into single rooms. I only want two bed houses and if they have a situation or designed to suit me then I can apply for them
Patricia · 7 April 2022
Agent replied · 26 October 2024
Hi Patricia,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.You can further refine your property search in the ‘For sale’ or ‘To rent’ listings by using the keywords filter to search for properties that include specific words, such as garden. You can search for exact phrases using quotation marks such as "large garden"; to exclude a term you can prefix it with ‘-’ for example -shared -multiple -single.Here is a Help Centre article that will guide you through filtering for specific properties by step depending on the device you choose to use:https://help.zoopla.co.uk/hc/en-gb/articles/360006068617We also have a large database of qualified agents who can help you find a suitable property, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotStill looking for a property
Still looking for a property. I do like that you give a gestimate on how much to expect to pay for bills. Would be great to see more properties that have also council tax price included as this is often the largest additional cost.
Dani · 1 December 2020
Agent replied · 26 October 2024
Hi Dani, Many thanks for your valuable comments and for leaving us a 4 star review. We are pleased to hear that overall you have had a pleasant experience with our site and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/We're also happy to hear you like our household bills feature. If we are missing any information, it will be as a result of it not being made available to us, so please use the contact agent details to request more information. If you wish to contact us directly or if there's anything we can do to help you, be sure to visit our Help Centre where you may find many useful articles for property seekers and home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI asked over a week ago for details on…
I asked over a week ago for details on renting a 1 bedroom flat in Weeley the guy I spoke to said he would get in touch with the landlord and get back to me. Still not heard from him hence the 1 star
Mr · 1 December 2020
Agent replied · 26 October 2024
Hi Mr King, Thank you for leaving us this review and we're really sorry to hear that you've had a bad experience with agents on our website.If the agents you contacted haven't replied within 3 business days, we recommend you call them on the number displayed next to the agent branch in the 'Find agents' section of our website.If you ever need any assistance or wish to contact us directly regarding this matter, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
Trustpilotdisappointing when you spot a property…
disappointing when you spot a property on Zoopla only to find its sold...sometimes months ago.. this happened not once or twice but too many times to count. IT WOULD BE FAR BETTER IF THE PROPERTIES ON ZOOPLA WERE CURRENT and deletion happens far quicker
MISS · 1 December 2020
Agent replied · 26 October 2024
Hi Miss Aldsworth, Many thanks for your review and for sharing your feedback with us. We're really sorry to hear you've had a bad experience with our website.All of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure our site is as up to date and accurate as possible. If you do see any other listings which are no longer available or you have a agent complaint, you can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017Should you require any further help from us, or wish to discuss this issue in more detail, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI have not had 1 reply from 7 enquiries…
I have not had 1 reply from 7 enquiries through this website. When I have then gone direct to the estate agent they say there hasn’t been an enquiry from us. That’s through 2 agents, yet I am inundated of spam from Zoopla.
Ben · 23 February 2021
Agent replied · 26 October 2024
Hi Ben, Thanks for taking the time to leave us a review and we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotHave you changed something about your…
Have you changed something about your website recently? It used to be excellent but now I cannot get any information when I load an enquiry. All information entered disappears and it flips to a general info page. Refreshing does nothing. It just buffers endlessly.
Anita · 23 November 2020
Agent replied · 26 October 2024
Hi Anita,Many thanks for sharing your feedback with us. We're really sorry to hear you feel this way about the recent changes made to our search results page. We would love to assist you further and we will now message you privately for more information.Many thanks,Zoopla Support
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.