Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI like Zoopla because they give clear…
I like Zoopla because they give clear information in a simple manner which is very helpful to first buyer like myself. I have not found the house that I want yet but I hope to through Zoopla.Saeed Yafai
Saeed · 8 January 2021
Agent replied · 26 October 2024
Hi Saeed,Thanks so much for leaving us a 5 star review. We are happy to hear that you have had a great experience with our site, and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotGood.
I have used Zoopla for several years, searching yearly for a rental flat for one of my children, and also looking for a new home for a relative. Yes, I would recommend this website.
J.C · 25 October 2021
Agent replied · 26 October 2024
Hi J.C. Law,Thanks for leaving us a 4 star review. We're really glad to hear you find our site this helpful. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Wishing you all the best! Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotThe areas offered are not within my…
The areas offered are not within my travelling distance to work. How do I refine my search to CH64 and surrounding areas?Offers of 1 bedroom flats in Crewe, Warrington, Cester Nantwich are no use to me.Regards,Stephen Lynn.
Steve · 12 March 2021
Agent replied · 26 October 2024
Hi Steve, Thanks for taking the time to leave us a 4 star review. We appreciate the feedback you have provided as it helps us to develop and make Zoopla a more useful resource.You can manage both push notifications and email alerts by following the steps in this help centre article: https://help.zoopla.co.uk/hc/en-gb/articles/360005979578We also have a large database of qualified agents who can help you with your property search, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotGreat app to use when searching for a…
Great app to use when searching for a house rent or buy. Easy to use and allows you to view a lot of info, I like to compare the house prices to asking price too. High recommended
Sarah · 3 March 2021
Agent replied · 26 October 2024
Hi Sarah,Thank you very much for leaving us a five star review. It is great to hear how pleased you are with our app.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotVery helpful properties description
Very helpful properties description. I love lo look in to listening history I have been used Zoopla in the last few years to rent and to buy properties Definitely a excellent website to look into
MARIA · 29 July 2021
Agent replied · 26 October 2024
Hi Maria,Many thanks for your 5 star review. It is great to hear you've had such a great experience using our site, and we hope we'll continue to help you with all things property related.Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotExcellent service from letting staff..
We phoned to veiw a letting property ... arranging a viewing .. then applying for letting ... to going through to the signing effortless .. fantastic service with Jane Brace .. very professional thank you to all concerned
Susan · 1 December 2020
Agent replied · 26 October 2024
Hi Susan, Thank you for sharing your feedback with us and for leaving us a 5 star review. It's great to hear that you had a great experience with an agent advertising on our portal, and we hope we can continue to help and support you in all things property related.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotTried ringing hundreds of times to…
Tried ringing hundreds of times to enquire about several properties to rent. They don't answer the phone. Neither do they respond to email . Just gave up in the end. Awful!!!!!
Kerry · 15 March 2022
Agent replied · 26 October 2024
Hi Kerry,Many thanks for sharing your feedback with us. We're really sorry to hear you've had a bad experience with some of our agents.We would love to assist you further and we will now message you privately for more information.Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotI have used Zoopla for many years ,but…
I have used Zoopla for many years ,but recently I have noticed they have removed pets allowed filter ,now you have to put pets allowed in the key word box . Apart fromthat the site is fine .
Maureen · 13 November 2020
Agent replied · 26 October 2024
Hi Maureen,Thank you for taking the time to leave us your review. We here at Zoopla are pet lovers too!To help you find a home which is pet friendly, you can tailor your search results easily when searching for rental properties. Here is a help centre article that will guide you through this step by step in just a few clicks depending on if you are using our website or apps:https://help.zoopla.co.uk/hc/en-gb/articles/360006063738Please note, the keyword searches check the description of every advertised property as it is provided to us from the advertising estate agent and displaying all matching results. Thus, if the word ‘pets’ is included somewhere in the description of a property containing the ‘no pets allowed’ phrase, then that property will also be included in your search results and property alerts.We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website: http://www.zoopla.co.uk/find-agents/Should you require any further help from us, or would like to discuss this matter further, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotI would be lost without Zoopla Property…
I would be lost without Zoopla Property alerts.An excellent tool whilst I'm searching for properties. I use it numerous times each day and I can not recommend it highly enough.Well done Zoopla!
BJH · 13 January 2022
Agent replied · 26 October 2024
Hi BJH,Many thanks for your 5 star review. It is great to hear your feedback and that you find our property alerts so helpful. We hope we'll continue to help you with all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotI am still using it
I am still using it. Hasn't found anything suitable yet. Nee 2 bed FREEHOLD bungalow mo steps or stairs. Easy access Deganwy, llanrhos Llandudno Colwyn bay area. Urgent. My property sold Brenda baxter
MRS · 12 November 2021
Agent replied · 26 October 2024
Hi Brenda,Thank you so much for leaving us a review and we hope you find a property soon.You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you find a property, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotUseful app but with limited filters
Useful app but with limited filters. The availability of a search map function works well instead of just page type listings.If the filter is set to detached housing it will still offer terraced and semi detached listings.
Andrew · 31 January 2021
Agent replied · 26 October 2024
Hi Andrew,Thank you so much for taking the time to leave us your valuable feedback and we're sorry to hear about your negative experience with the filters.We'd like to look into this further for you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotThey have misclassified my property as…
They have misclassified my property as semi-detached, when it should be detached. And no way of actually editing it or contact details to rectify it.
San · 18 November 2022
Agent replied · 26 October 2024
Hi San,Thank you so much for taking the time to leave us your feedback.We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about your property at the moment.We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately right now, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotI know that it's difficult at the…
I know that it's difficult at the moment but it is very frustrating to find a property then told it's let but it's still listed for days! Especially when the agents tell you to go on the website.
Jayne · 15 October 2020
Agent replied · 26 October 2024
Hi Jayne, Thank you so much for leaving us a review.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties. We ask the marketing agents to mark their properties as sold/let if this is the case, but unfortunately, it seems sometimes this is not always done, resulting in our users finding listings in search results they did not expect.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option to allow us to investigate the issue further with the agent advertising the property. Here is a Help Centre article that will guide you how to do it step by step:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://support.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotContact agents directly
A great way to see what rental properties are available but something in the system doesn’t work. You don’t get responses and when you call the agents directly they say they haven’t received anything from or via Zoopla.
Anna-Lisa · 6 October 2020
Agent replied · 26 October 2024
Hi Anna-Lisa, Thank you for sharing your feedback with us. We're really sorry to hear about your negative experience. We'd like to discuss this further with you and we will DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI asked a specific query
I asked a specific query. I was contacted to see if I would complete on purchasing a house.I asked for the query to be answered.I never got a reply. Pretty poor.Sales before service, if you ask me.
Ian · 7 January 2021
Agent replied · 26 October 2024
Hi Ian,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience with this agent.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI tell you that I need three bedrooms
I tell you that I need three bedrooms, garden and garage and I'm sent one bed studios . I tell you Bournemouth or Christchurch and you send me Hamworthy and Poole. Hopeless !!
Mrs · 24 October 2021
Agent replied · 26 October 2024
Hi Mrs Gray,Thank you so much for taking the time to leave us your feedback.We'd like to help you with your property alerts and we'll DM you shortly with more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotWebsite is impenetrable rubbish
Trying to use their website will drive you crazy...written by seriously bad designers...,
Robert · 4 November 2023
Agent replied · 26 October 2024
Hi Robert,Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.I have provided this feedback to the team who look after our property experiences.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotSo easy to use the app and got exactly…
So easy to use the app and got exactly those alerts that I should, we sold our own propert and bought another in the space of 2 weeks with Zooplas help so thanks!!
Michelle · 20 October 2021
Agent replied · 26 October 2024
Hi Michelle,Many thanks for your 5 star review. We're very pleased to hear that you like the app and have found your New Home.If you ever need any assistance or wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://support.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotImmaculate
I haven’t finalised or rented a property yet. But I find the website and the listing very helpful and detailed to shortlist. Reliable properties and correct feedback and support from the backend team is truly appreciated.
PARVEZ · 22 March 2021
Agent replied · 26 October 2024
Hi Parvez. Thanks for leaving us a 5 star review. We're really glad to hear you have had a great experience with our site and your property searches. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotGreat for checking out new properties…
Great for checking out new properties for sale in all areas. They get regular updates on all properties tat have been added for sale. I do also check other sites but find myself returning to this site.
Sandra · 23 November 2020
Agent replied · 26 October 2024
Hi Sandra,Thanks for leaving us a 5 star review. We're really glad to hear you have had a great experience with our site and that you enjoy our property alerts. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/ If there's anything we can do to help you with, be sure to visit our Help Centre where you may find many useful articles:https://support.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotAlthough I haven't get any property to…
Although I haven't get any property to let but I have believe I will get one and you doing so great, u kept giving me notification and updates that's why I have believe, so thanks in advance
Olarewaju · 20 November 2020
Agent replied · 26 October 2024
Hi Olarewaju, Thanks so much for leaving us a 5 star review. We're really glad to hear that you've had a good experience and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything we can do to help you, be sure to visit our Help Centre where you may find many useful articles:https://support.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotIt’s hard to view some property as no…
It’s hard to view some property as no one gets back. Some properties that are STC are not made clear by estate agents and so give a false impression on the house still available to view.
Kate · 14 February 2021
Agent replied · 26 October 2024
Hi Kate,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct. When the status of their properties changes to ‘sold’, we request they mark the property as ‘Sold STC’ on Zoopla if this is the case, but unfortunately, it seems sometimes this is not always done immediately resulting in our users finding listings in search results they did not expect. Listings generally take no longer than 24 hours to disappear from the website after the agent has requested its removal unless there was a technical error which we would be able to confirm.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option on the listing’s page. We will then investigate the issue further by speaking to the agent advertising the property. You can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017Also, if the agents your emailed via our site haven’t replied within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotYou guys are doing great really
You guys are doing great really, i am hopeful, I could get a 2 bedrooms apartment or duplex for family of 5/6 come August 21, 2021. At the rate between 300pcm and 500pcm. Thanks
Chinwe · 10 July 2021
Agent replied · 26 October 2024
Hi Chinwe,Thank you so much for taking the time to leave us a 5 star review.You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you find a suitable property, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotLove zoopla
Love zoopla. Very precise on house details. Shows the changing markets and prices. Very reliable.i get alerts from Zoopla everytime a property comes on the market In my area. Also, everytime a property is reduced.
Diane · 25 April 2021
Agent replied · 26 October 2024
Hi Diane, Thanks so much for leaving us a 5 star review. We're very happy to hear you have had a great experience with our site so far and love all the services we offer. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our New and guides section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners:https://help.zoopla.co.uk/All the best! Many thanks,Zoopla Support
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