Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotReally disappointed
Really disappointed. No proper response from the letting agent. Most of the time unable to contact. Not even responding to the voice mail. Struggling to find a home from through zoopla
MOHAMED · 21 October 2021
Agent replied · 26 October 2024
Hi Mohamed,Thanks for taking the time to leave us a review.We’re really sorry to hear some of the agents you tried to contact via our site haven't responded. If they don't reply within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotIt is a pretty good site
It is a pretty good site but just transpires as a little more 'fiddly' than Rightmove. The keyword search is largely pointless. Searching 'large garden' might just as easily bring up a small yard.
David · 21 March 2021
Agent replied · 26 October 2024
Hi David,Thank you so much for taking the time to leave us your 4 star review and for sharing your feedback with us. We're always working on new features and improvements for our site. It's valuable ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your comments.Here is a help centre article showing you step by step how to complete a residential property search on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre where you may find many useful articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotIt was a great experience
It was a great experience, one thing I like the most is they are always there to answers all your questions and give you all kinds of help you desired.
Believe · 9 December 2021
Agent replied · 26 October 2024
Hi,Thank you for sharing your lovely feedback with us and for leaving us a 5 star review. We're really glad to hear you like our site and Customer Service. Be sure to visit our Discover section for more information and additional guidance.If there's anything we can do to help you with, be sure to visit our Help Centre where you may find a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotZoopla has a wide variety of choices…
Zoopla has a wide variety of choices and it gives almost accurate information in terms of the details of property agents. It should be giving distances accurately from landmarks such as Warwick University etc
Himanshu · 10 March 2021
Agent replied · 26 October 2024
Hi Himanshu,Thanks for leaving us a 4 star review and we appreciate your suggestion. We're really glad to hear you have had a good experience with our app and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI've been lied to by this company…
I've been lied to by this company numerous amounts of times. Stay away from using them.
C · 19 June 2023
Agent replied · 26 October 2024
Hi,Thank you for sharing your feedback with us and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotCannot correct erroneous data about a house.
Incorrect data cannot be corrected. This entire feature should therefore be scrapped until it is fit for purpose, working on a solution is not good enough.
Adam · 27 June 2022
Agent replied · 26 October 2024
Hi Adam,Thank you for leaving us your feedback.Unfortunately, we cannot manually change the information (property type, tenure & room numbers) we show about any property at the moment.We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotIt’s to difficult to get in touch with…
It’s to difficult to get in touch with the real state agency, and to book a visit to the property, some only some have video available. I send the enquiry and don’t have any response.
NEll · 23 November 2020
Agent replied · 26 October 2024
Hi Neii,Thanks for leaving us a review.We’re really sorry to hear that some of the marketing agents you tried to contact via our portal have not yet responded. If they haven’t replied within 3 business days, you are able to contact them via the phone on their advertised number. You can see this either on the property listing, or displayed next to their profile in the 'Find agents' section of our site.You may also email them again via the 'Email agent' link on the property listing.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotFloor plan software gone backwards
Floor plan software has gone backwards, you can’t see where the windows are? The price history is too sporadic. Why can’t you link with the Land Registry properly? Copy Autotrader’s good price, over priced banding.
Tony · 23 November 2020
Agent replied · 26 October 2024
Hi Tony,Thank you for your 3 star review. We're really sorry to hear about your experience and we'd like to discuss this further with you.We will DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotThis site is easy to use
This site is easy to use, but can do with giving more information on some of their properties like if the land lord/lady accepts housing benefits. But I will always use this site
Shantel · 9 May 2021
Agent replied · 26 October 2024
Hi Shantel,Thank you for sharing your feedback with us and for leaving us a 5 star review. It's great to hear you found our site easy to use, and we hope we continue to help and support you in all things property related.We prohibit listings on our website that include the term 'No DSS' and all of the properties on our website are now in line with our new regulations. We believe that all tenants looking to rent a property deserve the chance to be fully assessed for their suitability and matched to a home that suits both their and the landlord's circumstances.As such, we do not have a functionality on our website which would allow you to search for properties whose owners/landlords allow DSS. In order to find out if DSS/housing benefits are accepted at a particular property that you are interested in, you will need to contact its marketing agent directly for more information.If you need to tailor your rental searches by any other criteria, here is a help centre article that will guide you through that process in just a few clicks: https://help.zoopla.co.uk/hc/en-gb/articles/360006053137If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotThe site is very organised and overall…
The site is very organised and overall I think that Zoopla meets my personal expectations. I am looking to buy a house for my family and I like to search with Zoopla . Many thanks.
Taby · 20 November 2020
Agent replied · 26 October 2024
Hi Taby, Thanks for leaving us a 5 star review. We're really glad to hear you have had a great experience with our site, and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance.If there's anything we can do to help you with, be sure to visit our Help Centre where you may find many useful articles:https://support.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotInstructions to update don’t work
Followed instructions and Tried numerous times to update my property details to no avail . Only wants to record if I have a hot tub - I want to update after a sizeable extension
Lynda · 14 February 2021
Agent replied · 26 October 2024
Hi Lynda,Thank you for sharing your concerns with us. We appreciate how important the accuracy of the information shown in the House price section of our site is to our users and we'd like to look into your case further. We will now message you privately for more information about your property so we can find a solution to the problem.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotThe agent has been extremely helpful…
The agent has been extremely helpful and has assisted me with each step of the progress.They have responded promptly to my messages. They have made the process less stress and are always on hand.
Karen · 12 February 2021
Agent replied · 26 October 2024
Hi Karen,Thanks for leaving us a 5 star review. We're really glad to hear you have had a great experience with our site and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything we can do to help you with, be sure to visit our Help Centre where you may find many useful articles:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotIt would be useful if on the photo and…
It would be useful if on the photo and discription of properties it say's sold subject to contract then when enquiring about a certain property noy been disappointed at it being sold.
Mrs · 12 July 2021
Agent replied · 26 October 2024
Hi Mrs Mumby,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct. When the status of their properties changes to either 'let' or ‘sold’, we request they mark the property as 'Let agreed' or ‘Sold STC’ on Zoopla if this is the case, but unfortunately, it seems sometimes this is not always done immediately resulting in our users finding listings in search results they did not expect. Listings generally take no longer than 24 hours to disappear from the website after the agent has requested its removal unless there was a technical error which we would be able to confirm.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option on the listing’s page. We will then investigate the issue further by speaking to the agent advertising the property. You can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotAccurate information is best
I keep getting information about houses well above the price I’ve said is my top limit. It doesn’t really matter but is irritating.Houses on the app have outdated information which is unhelpful.
Patricia · 9 July 2021
Agent replied · 26 October 2024
Hi Patricia, Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.We'd like to find out a little bit more about your experience and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotYour on line apps don’t appear to pick…
Your on line apps don’t appear to pick up new data entered in searches?I have narrowed my searches to flats in Sutton manor area with 3 mile radius.Thank you for your time.
Mike · 9 July 2021
Agent replied · 26 October 2024
Hi Mike, Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotRegular Updates
I get regular updates from Zoopla as properties I am interested in come on the market. It keeps me well informed of what is currently on the market.
Mrs · 5 March 2022
Agent replied · 26 October 2024
Hi Mrs Yates,Thanks so much for leaving us a 5 star review. We're very happy to hear you have had a great experience using our website and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotGenerally good but could do with more…
Generally good but could do with more filters eg lifts not just lift, ground floor not to include lower ground floor, service charge, nearest public transport. Also not all stations are included.
Jefferson · 6 July 2021
Agent replied · 26 October 2024
Hi Jefferson,Thank you very much for leaving us a 3 star review. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestion.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotThey run a scam to force people to list…
They run a scam to force people to list on your platform, otherwise they decrease the value of the property and falsely represent the property details. Duplicitous to say the least.
TWS · 9 September 2021
Agent replied · 26 October 2024
Hi Thomas,Thank you so much for taking the time to leave us your feedback and we're sorry to hear of the experience you've had when using the Zoopla website. We're in the process of improving our data and we are working on a solution to allow home owners like yourself to have the ability to update property attributes on our site in the near future. We also appreciate how important the accuracy of the estimated house price range for your property is to you. Here is a Help Centre article that will explain a little bit more about where we get our data from:https://help.zoopla.co.uk/hc/en-gb/articles/360005677897 It is important to remember that our Zoopla estimates are intended to be used as a useful starting point for researching the value of your home and are not the same as an agent valuation. If you have recently refurbished your property by making material changes to its size or configuration, I strongly suggest speaking to one of our estate agents who will inspect your home and take into account its unique features. Please follow the link below to request an appraisal:https://www.zoopla.co.uk/valuation/If there's anything else we can do to help you with or if you wish to contact us directly with your feedback again, be sure to visit our Help Centre where you may find many useful articles:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotI am disappointed that after seeing a…
I am disappointed that after seeing a valuation of my house on Zoopla for a few years the valuation has now been removed for no apparent reason (1 Salwey Close, Bracknell RG12 7NA)
Mike · 20 April 2021
Agent replied · 26 October 2024
Hi Mike, Thank you for your valuable feedback. We're very sorry about your bad experience with our site.We rely on a number of different data sources to provide the house price estimate. When we do not have sufficient data on your and similar properties in the area, or do not currently track the address, our confidence level drops and the estimate value we previously had shown can be automatically withdrawn. Do check back in a few months to see if wean provide an estimate for your property.While we are unable to manually add or refine estimates, here is a Help Centre article that will explain in greater detail about how some estimates may disappear from our site: https://help.zoopla.co.uk/hc/en-gb/articles/360006389578In the meantime if you want to get a valuation from your local experts who will inspect your home and take into account its unique features, a Zoopla estate agent will be happy to provide the most accurate price estimate for you. Please follow the link below and request an appraisal:https://www.zoopla.co.uk/valuation/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotGood evening I was am very happy with…
Good evening I was am very happy with zoopla They were very efficient and on top of things they answered all my queries and was on point.I was very happy with there service.
Natasha · 9 April 2021
Agent replied · 26 October 2024
Hi Natasha,Thank you very much for leaving us a five star review. It is great to hear how pleased you are with our site.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotI’m receiving alerts for property that…
I’m receiving alerts for property that does not accept pets that’s a must so pointless receiving notifications & I’d like an option for rural/semi rural properties as well this would help in my particular search
Donna · 13 October 2020
Agent replied · 26 October 2024
Hi Donna,Thank you for your review and for your feedback. We here at Zoopla are pet lovers too!To help you find a home which is pet friendly, you can easily tailor your search results as well as your current alerts when searching for rental properties. Here are help centre articles that will guide you through this step by step in just a few clicks depending on if you are using our website or apps:https://help.zoopla.co.uk/hc/en-gb/articles/360006063738&https://help.zoopla.co.uk/hc/en-gb/articles/360006487838Please note, the keyword searches check the description of every advertised property as it is provided to us from the advertising estate agent and displaying all matching results. Thus, if the word ‘pets’ is included somewhere in the description of a property containing the ‘no pets allowed’ phrase, then that property will also be included in your search results and property alerts.All the best on finding a new home for you and your loved ones!Should you require further assistance, please get in touch with us directly via our Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotInaccurate listings
Inaccurate listings, searching for houses but results show flats, garages, they even had a listing for a company being sold! Using that page is waste of time.
Marcin · 9 April 2022
Agent replied · 26 October 2024
Hi Marcin,Thank you for leaving us your feedback and we're sorry to hear about your negative experience.We'd like to assist you with this and we'll DM you shortly with more information.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotI have rented a property through Zoopla…
I have rented a property through Zoopla in Auguest, Zoopla provided plenty of listing with accurate information helped to find a suitable property.
Chris · 28 September 2022
Agent replied · 26 October 2024
Hi Chris,Thanks so much for leaving us a 5 star review and for your valuable feedback. We're happy to hear that you found a property to rent. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotHello
Hello. I am looking for a 3 bedroom house. If you can help me I am interested in Romford, South Ockendon, Grays. Maximum £ 375,000. Thank you very much.
SILVIA · 9 December 2021
Agent replied · 26 October 2024
Hi Silvia,Thank you so much for leaving us a review and we hope you find a property soon.You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you find a property, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
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