Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotZoopla helped us work out the price of…
Zoopla helped us work out the price of our property, find a trusted local agent to sell with, and gave us a quick and easy search functionality to find our perfect new home!
Alison · 4 December 2020
Agent replied · 26 October 2024
Hi Alison,Many thanks for your 5 star review. It is great to hear you've had such a great experience using our website, and we hope we'll continue to help you with all things property related.Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotI would like to know if the house on…
I would like to know if the house on nursery street is still up for sale. And can you build on top of the utility room extension for bathroom. Thanks
Dale · 29 July 2021
Agent replied · 26 October 2024
Hi Dale,Thank you very much for leaving us a 5 star review. We’d hate for you to miss your dream home so please ensure you contact the marketing agent directly with your questions on either their phone number displayed on the listing, or by emailing them via Email agent.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for property seekers and home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotZoopla cannot tell difference between a flat and a house!
Zoopla have suddenly decided that our house is a one bedroom flat and when advised of the error declined to rectify it at all.
Rob · 16 June 2022
Agent replied · 26 October 2024
Hi Rob,Thank you so much for taking the time to leave us your feedback.We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about your property at the moment.We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately right now, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotI was soon contacted by 2 Estate agents…
I was soon contacted by 2 Estate agents through zoopla , everything is going superfast and the agent I chose is guiding me through everything, thankyou zoopla
Paula · 13 January 2022
Agent replied · 26 October 2024
Hi Paula,Thanks so much for leaving us a 5 star review and your valuable feedback. We're happy to hear you like our site and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotZoopla Housing tips
Zoopla constantly send me tips on how to successfully rent a house, after more than 15 rent house viewing, I applied their tips and I am successful
Joseph · 13 January 2022
Agent replied · 26 October 2024
Hi Joseph,Many thanks for your 5 star review. It is great to hear your feedback and that you find our tips so helpful. We hope we'll continue to help you with all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotZoopla has really been very helpful to…
Zoopla has really been very helpful to me by keeping me updated on my property search journey so far. I hope to be able to finally get what I want.
Joy · 9 July 2021
Agent replied · 26 October 2024
Hi Joy, Thanks so much for leaving us a 5 star review. We're really glad to hear you have had a good experience with our site and the services we offer. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our News and guides section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners:https://help.zoopla.co.uk/We hope you find your dream home soon!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotExcellent
Nice features that allows you to set your criteria and special notes and save searches. And I love the price estimate sections with the history of previous sold prices.Wonderful tool
Sirina · 9 July 2021
Agent replied · 26 October 2024
Hi Sirina, Thank you very much for leaving us a 5 star review. It is fantastic to hear you find our features so useful. We hope we'll continue to help you with all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotFrustrating
Sad to say I’m now really getting reply’s from the estate agents or at least a few of them which is very frustrating. I guess it’s not Zooplas fault but somewhat annoying
David · 23 January 2021
Agent replied · 26 October 2024
Hi David, Thank you for your review and for sharing your concerns with us. We’re really sorry to hear the agents you tried to contact via our portal have not yet responded. If they haven’t replied within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.Do not hesitate to visit our Help Centre if there is anything else we could help you with or to contact us directly regarding this matter:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotZoopla mainly very useful & user…
Zoopla mainly very useful & user friendly.I used to get a monthly estimated valuation of my house (& 2 other homes) emailed to me. These no longer appear. Could they please be reinstated?
Yvonne · 16 October 2020
Agent replied · 26 October 2024
Hi Yvonne,Thank you for sharing your feedback with us and for leaving us a 4 star review. It's great to hear that you find our site useful and user friendly; and we hope we'll continue to help and support you in all things property related.Also, we decided to temporarily pause the send of this particular email campaign while we optimise our new house price estimate valuation model. We're always working on new features and improvements for our site and it's valuable feedback and ideas from users like you that help us to develop and make Zoopla a more useful resource, so thank you for your comments and for your patience.Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotI'm interested only in semidetached
I'm interested only in semidetached, detached houses, bungalows for up to £350 to buy but,still getting notifications of terassed houses and over £350 that's enoing me,sorry.
LYMA · 21 February 2022
Agent replied · 26 October 2024
Hi,Thank you for leaving us your review.Here is a Help Centre article showing you step by step how to complete a residential property search on your preferred device: https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If there's anything else we can do to help you with, please get in touch via our Help Centre:https://help.zoopla.co.uk/Good luck with your search!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotI love going on to Zoopla
I love going on to Zoopla, sometimes several times a day, because I am house hunting. I would however love more choice of housing wiithin the Bearwood area.
Reverend · 30 October 2021
Agent replied · 26 October 2024
Hi,Many thanks for your 4 star review. It's great to hear that you like our website, we take your feedback on board and we hope you'll find your dream home soon!We have a large database of qualified agents who can help you find a suitable property, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotI have been using Zoopla for about 2.5…
I have been using Zoopla for about 2.5 years and find it extremely7 helpful, we are moving to the UK this year and will certainly utilise your facility during our move
Keith · 31 March 2021
Agent replied · 26 October 2024
Hi Keith,Thank you very much for leaving us a five star review. It is great to hear how pleased you are with our website. We hope we'll continue to help you with all things property related.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotHorrible inaccurate valuation
Horrible inaccurate valuation, and they still dont provide the facility to remove a property or get an accurate valuations from an estate agent put in place.
Andy · 15 February 2022
Agent replied · 26 October 2024
Hi Andy,Thanks for sharing your feedback. We are really sorry to hear you feel this way about our valuation model.We want to ensure that the information shown on our website is as accurate as possible and we will now reach out to you to discuss the Zoopla estimate for your property in more detail.Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotEasy to use
Easy to use and filter in order to find the most suitable properties. The alerts are great and give you details of relevant properties as soon as they are on the market.
Manchester · 3 December 2020
Agent replied · 26 October 2024
Hi, Thank you for sharing your feedback with us and for leaving us a 4 star review. It's great to hear that you find our site easy to use & you're receiving suitable alerts, and we hope we continue to help and support you in all things property related.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotA VERY USEFUL INVESTMENT GUIDE
A VERY USEFUL GUIDE TO ASSESS THE PROGRESS ON YOUR PROPERTY HOLDINGS AND GUIDANCE TO NEW AREAS.GIVES CONFIDENCE FOR DECISION MAKING.AND INDEED THE SERVICE IS CURRENT AND RAPID.EXTREMELY WORTHWHILE.
George · 27 July 2021
Agent replied · 26 October 2024
Hi George,Thanks so much for leaving us a 5 star review. We're very happy to hear you have had a great experience using our site and you like our features. Also, congratulations on your new home!We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotHello you have helped me with trying to…a
Hello you have helped me with trying to find properties which landlords accept people who are claiming dss and maybe do not need a gaurtunre or a deposit or a bond
David · 18 February 2021
Agent replied · 26 October 2024
Hi David,Many thanks for your 5 star review. It is great to hear you've had such a great experience using our website, and we hope we'll continue to help you with all things property related.Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotNeed to do better
Never first to let me know about property. Now listings give virtual tours but no measurements. You don’t always give floor plans either which help when it comes to visualisation of alterations.
Julie · 21 November 2020
Agent replied · 26 October 2024
Hi Julie, Thank you for your 3 star review and for sharing your concerns with us. We're really sorry to hear you've had a bad experience.All of the homes advertised on Zoopla are listed by registered estate agents. If you require any information about any property that is listed on our website, please get in contact with the agent directly via the 'Email agent' link or call them on the number provided on the relevant listing. We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Do not hesitate to visit our Help Centre if there is anything else we could help you with or to contact us directly regarding this matter:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotFound my new house through Zoopla
Found my new house through Zoopla. Loads of properties and landlords listed, easy access and all information included on page. Recommend zoopla to anyone who is looking for place to live
Karolina · 12 February 2021
Agent replied · 26 October 2024
HI Karolina,Thanks so much for leaving us a 5 star review. Congratulations on your new home! We are very happy to hear that you enjoyed using our site when searching for properties, and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything we can do to help you, be sure to visit our Help Centre where you may find many useful articles:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotApp not helpful
After many advertisement enquiries, no agent came back to me. Often, property on website are not on the zoopla app. Not very helpful in the property search
Orlando · 19 November 2021
Agent replied · 26 October 2024
Hi Orlando,Thanks for taking the time to leave us a review. We're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.This Help Centre article discusses in greater detail what to do if you’ve contacted an agent and haven’t received a reply:https://help.zoopla.co.uk/hc/en-gb/articles/360011458557-I-have-contacted-an-agent-and-they-haven-t-repliedIf there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotUnfortunately you haven't sent me…
Unfortunately you haven't sent me anything suitable at the moment. I love my garden so it's a must that there is a private garden, two bedrooms, flat or bungalow
Nicky · 9 July 2021
Agent replied · 26 October 2024
Hi Nicky,Thank you so much for leaving us a 3 star review and we hope you find a property soon.You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you find a suitable property, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotThe app is easy to use but rarely hear…
The app is easy to use but rarely hear back about an enquiries you make and once you get in contact with the company the place you are looking at is sold.
Georgia · 2 November 2020
Agent replied · 26 October 2024
Hi Georgia, Thanks for leaving us a review and we're really sorry to hear about your bad experience.We’re really sorry to hear the marketing agents you tried to contact via our portal have not yet responded. If they haven’t replied within 3 business days, we recommend that you call them again on the number displayed next to their branch in the ‘Find agents’ section of our site. or email them via the 'Email agent' link on the property listing.Also, all the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties. We request mark the properties as sold/let, unfortunately it seems sometimes this is not always done resulting in our users finding listings in search results they did not expect.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option to allow us to investigate the issue further with the agent advertising the property. Here is a Help Centre article that will guide you how to do it step by step:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotNot really any good no emails or calls…
Not really any good no emails or calls back apart from the automated email reply and when you try and ring the calls rings 3-4 time and then the call is dropped
HENLEYNHARVEY · 31 October 2020
Agent replied · 26 October 2024
Hi Henleyharvey,Many thanks for your review. We're very sorry to hear that some of the agents who advertise on our portal have not responded to your enquiries yet.We'd like to discuss this further with you and we will DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 4/5
Trustpilotzoopla easy and simple
The website is easy to use simple prompts and plenty help to narrow or broaden your search. We are still looking and still using so keep up the good work.
PETER · 17 April 2021
Agent replied · 26 October 2024
Hi Peter, Thanks so much for leaving us a 5 star review. We're happy to hear you like our site and you've found it easy to use. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our News and guides section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotThe valuation on properties are…Don’t accept Zoopla Valuation
The valuation on properties are probably about 25% more than the surveyors valuation so please take their valuation with a pinch of salt. Remember valuation is an art rather than a science!
Ian · 25 October 2020
Agent replied · 26 October 2024
Hi Ian,Thank you for leaving us a 3 star review. We appreciate how important the accuracy of the information displayed in the House Prices section of our site is to our users and we continue to optimise our valuation model.Zoopla house price estimates are calculated using historic data and current local trends. The house price estimates shown on our site are based on a property being in average condition.There is no fixed price for a home - the range shows the estimated variance around the estimated price for the property. The potential selling price will depend upon a range of factors including local market conditions, property condition and the requirements of the seller i.e if they want to achieve a quick sale. The size of the estimated range will vary depending on the level of data available about the subject property and therefore the accuracy of the estimate. However, tt is important to remember that our Zoopla estimates are estimates only and they are intended to be used as a useful starting point for researching the value of your home and are not the same as an agent valuation. If you have recently refurbished your property by making material changes to its size or configuration, we suggest speaking to one of our estate agents who will inspect your home and take into account its unique features. Please follow the link below to request an appraisal:https://www.zoopla.co.uk/valuation/Do not hesistate to visit our Help Centre too for more information on our estimates:https://help.zoopla.co.uk/Many thanks,Zoopla Support
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