Trusted Agent profile · Hounslow

Dimension Properties Hounslow reviews

3.5

★★★★★ Good

2,530 reviews across 2 platforms

6 Kingsley Road, Hounslow, TW3 1NP, TW3 1NP

Dimension Properties's office in Hounslow, at 6 Kingsley Road, is rated 3.5 out of 5 across 2,530 reviews on two platforms, including 16 Google reviews rated 3.6.

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3.6 / 5

16

Reviews on Google

This office

Trustpilot logo

2,514

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Hounslow office, from every platform, shown as written. First names only.

1/5

Trustpilot

Im very disappointed with how this has…

Im very disappointed with how this has gone. Ive enquired to multiple properties and only one person has reached out, and even that one was meant to drop me an email to follow up but they never did.Now when i look back on the app the properties i was interested in are gone. What do i need to do to have a real conversation with a serious agent?

Tommy · 3 March 2021

Agent replied · 26 October 2024

Hi Tommy,Thanks for taking the time to leave us a review and we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

5/5

Trustpilot

House search

I am looking for a house to buy and Zoopla is providing me with all the information I need to know.

Mr · 16 November 2020

Agent replied · 26 October 2024

Hi Steven, Thanks so much for your 5 star review. It is great to hear that you've had such a positive experience using our website so far, and we hope we'll continue to help you with all things property related.Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Best of luck in finding your dream home!Many thanks,Zoopla Support

5/5

Trustpilot

Zoopla is so eady to navigate

Zoopla is so eady to navigate. Description, floor plan, map EPC rating. It brings many estate agents together on one site.

Louise · 13 November 2020

Agent replied · 26 October 2024

Hi Louise,Thank you for sharing your lovely feedback with us and for leaving us a 5 star review. It's great to hear that you find our site easy to navigate and informative, and we hope we continue to help and support you in all things property related.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support

1/5

Trustpilot

Zoopla base their house values on an an…

Zoopla base their house values on an an extrapolation from economic situations based on the last sold sold price of a property. Sounds good but what if you’ve built a 3 story extension, bought an extra 5 acres of land, totality refurbished a property? Zoopla don’t know that-I understand. So the value now?? Doh!

Martin · 1 February 2023

Agent replied · 26 October 2024

Hi Martin,Many thanks for your feedback. We're really sorry to hear you feel this way about our house price valuation model.The Zoopla Automated Valuation Model was ahead of its time when it was launched in 2008 delivering property level valuations for consumers. We have recently upgraded all price estimates from the Zoopla valuation model to a newer model developed by automated valuer specialists Hometrack. Hometrack, which is part of Zoopla, is the UK’s largest automated valuer of residential property. Their data is relied upon by 85% of UK mortgage lenders today.When changing from one modelled price estimate to another, it’s natural that prices will change, with some properties increasing and others decreasing in price estimate. Some of these changes will be small (e.g. less than +/- 10%) while others will be larger. Above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market.However, we do want to give our users the most accurate house price estimates possible and we’re always looking for new ways to improve. Therefore, we'll reach out to you shortly to look into your property's estimated house price range in more detail.Many thanks,Zoopla Support

5/5

Trustpilot

A good site to view potential…

A good site to view potential properties. There is loads of information on each offering

Teresa · 9 January 2022

Agent replied · 26 October 2024

Hi Teresa,Thanks so much for leaving us a 5 star review and for your valuable feedback. We're happy to hear you like our site and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

5/5

Trustpilot

Zoopla is my go to website to search…

Zoopla is my go to website to search for property. The great feature is being able to see the price history.

Anne-Marie · 23 October 2020

Agent replied · 26 October 2024

Hi Anne-Marie,Many thanks for your 5 star review and for your feedback. It is great to hear you've had a great experience using our website, and we hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support

4/5

Trustpilot

No rainbow at the end of the purple bricks...

It's a good site to search for property in most areas. The site is full of insight into each property. My only concern is that most properties that I viewed were either subject to contract or sold when I enquired further with the relevant estate agent(s) and some were shown as sold or STC but still shown as a available on other sites 😔

Jean · 29 October 2021

Agent replied · 26 October 2024

Hi Jean,Thank you so much for taking the time to leave us your feedback.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct. When the status of their properties changes to either 'let' or ‘sold’, we request they mark the property as 'Let agreed' or ‘Sold STC’ on Zoopla if this is the case, but unfortunately, it seems sometimes this is not always done immediately resulting in our users finding listings in search results they did not expect. Listings generally take no longer than 24 hours to disappear from the website after the agent has requested its removal unless there was a technical error which we would be able to confirm.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option on the listing’s page (via desktop only). We will then investigate the issue further by speaking to the agent advertising the property. You can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

1/5

Trustpilot

We never get a response from Zoopla or…

We never get a response from Zoopla or by calling the phone number shown on your website, we are interested to rent for our daughter a flat in Simpson Loan which is mentioned on your website but no one is replying to our request nor to our phone calls. We are waiting for your reply. Thank you

Vera · 3 October 2022

Agent replied · 26 October 2024

Hi Vera,Thank you so much for taking the time to leave us your feedback. We're very sorry to read your review here.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support

2/5

Trustpilot

Over estimating values

The valuation on local property is constantly overvalued by 10% or more based on recent sales - the same recent sales Zoopla keep updating me with! Their algorithm tool is ineffective and misleading...

Alpha · 18 June 2024

Agent replied · 26 October 2024

Hi,Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.Here is a Help Centre article that will give you more information on where we get our data from:https://help.zoopla.co.uk/hc/en-gb/articles/360005677897Nevertheless, we would like to discuss your property estimate further with you and we will now message you privately for more information.Many thanks,Zoopla Support

1/5

Trustpilot

I call to zoopla for one bedroom flat…

I call to zoopla for one bedroom flat or 2 bedroom flat to rent ...i spoke with one guy and he said he need to speak whit one agent ho is in charge with that house and after that never calls me back After that i call another 2 times and same happens So ..i start to believe they don't want to rent nothing

RAMONATUGUIP · 20 October 2021

Agent replied · 26 October 2024

Hi there,Thanks for taking the time to leave us your feedback. We really appreciate the time you have taken to provide this to us.We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.Every agent undertook several checks before they were accepted as a Zoopla agent; however, we have no control over their daily business.If you have any concerns about any estate or lettings agent, we would suggest visiting the agent at their listed address and speaking to their branch manager to discuss the matter further.Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

5/5

Trustpilot

Zoopla is really very informative about…

Zoopla is really very informative about all things to do with house hunting, legal requirements and who needs to do what

Hellen · 28 September 2020

Agent replied · 26 October 2024

Hi Hellen, Thanks for leaving us a 5 star review. We're really glad to hear you have had a great experience with our site, and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance.If there's anything we can do to help you with, be sure to visit our Help Centre where you may find many useful articles:https://support.zoopla.co.uk/Many thanks,Zoopla Support

1/5

Trustpilot

Refused to correct details

My house is a semi-detached, it is listed on Zoopla as a mid-terrace, I asked them to change the details, they refused, I sent proof EPC, they still refused. I have informed Citizens Advice, I have filled out Trading Standards forms, the company now will be looked into as to the way they trade.

Jan · 17 January 2023

Agent replied · 26 October 2024

Hi Jan,Thank you so much for taking the time to leave us your feedback.We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about any property at the moment.We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately right now, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.Also, please note that your property attributes do not directly affect your estimate. Your house price estimate will continue to be updated every month.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support

3/5

Trustpilot

After sending emails to the property…

After sending emails to the property marketers and agents, I didn’t get any reply from them. This is my honest feedback.I am not based in UK now and I don’t make international calls to them. I expect them to at least email to me. What’s the use of using Zoopla if there’s no reply or follow up to the interested prospective buyers and clients?Thanks, Julie Angel Chan

Julie · 6 March 2021

Agent replied · 26 October 2024

Hi Julie,Thanks for taking the time to leave us a review and we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we normally recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site. If you are unable to make calls, please email them again and/or put it in the attention of the given branch's manager.If you wish to contact us directly regarding this matter or if there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

1/5

Trustpilot

1 star is too generous

1 star is too generous. My 4 bedroom semi detached house is valued at £600,000(a proper valuation) zoopla have it listed as a one bedroom flat valued at £174,000. There are no flats nearby. What is the point of zoopla if their information is WRONG and they are unable to correct it ???

Mrs · 12 February 2023

Agent replied · 26 October 2024

Hi Teresa,Thank you so much for taking the time to leave us your feedback. We're really sorry to hear you feel this way. We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about any property at the moment.We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately right now, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.However, we do want to give our users the most accurate house price estimates possible and we’re always looking for new ways to improve. Therefore, we'll reach out to you shortly to look into your property's estimated house price range in more detail.Many thanks,Zoopla Support

2/5

Trustpilot

Some good UI but my main frustration is…

Some good UI but my main frustration is that lots of properties aren't yet built. I want to find a home now, not due for completed construction in 2 years time! I wish there was a way to filter it in the app.

Tom · 13 November 2023

Agent replied · 26 October 2024

Hi Tom,Thanks for your comments. We're glad to hear you enjoy our site and we hope Zoopla will continue to be useful for you in all things property related.We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestion.In the meantime we suggest you use the following link to search for new-build houses, flats, and developments across the UK:https://www.zoopla.co.uk/new-homes/ We also have a large database of qualified agents who can help you find a suitable property, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

3/5

Trustpilot

It was annoying when I was told that…

It was annoying when I was told that there were eg 34 new properties during the week but the email only provided a selection of eg 10 to view. Having viewed the 10, it was not possible to review the remaining 30. I could only select "view all properties" and there was no indication of which were the new ones of the 400 properties available.

Mr · 9 July 2021

Agent replied · 26 October 2024

Hi David, Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support

5/5

Trustpilot

Hi never been in this situation before…

Hi never been in this situation before it’s all new to me but i get frustrated when I find a property i like when I enquire im told it’s sold ☹️ So why don’t estate agents remove it from sale or put sold on it stop wasting my time and yours apart from that it’s a good 👍 experience im still looking

Mr · 5 January 2022

Agent replied · 26 October 2024

Hi Mr Aspinall,Thank you for leaving us a 5 star review and for sharing your valuable feedback on our experience with our site.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct. When the status of their properties changes to either 'let' or ‘sold’, we request they mark the property as 'Let agreed' or ‘Sold STC’ on Zoopla if this is the case, but unfortunately, it seems sometimes this is not always done immediately resulting in our users finding listings in search results they did not expect. Listings generally take no longer than 24 hours to disappear from the website after the agent has requested its removal unless there was a technical error which we would be able to confirm.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option on the listing’s page (via desktop only). We will then investigate the issue further by speaking to the agent advertising the property. You can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

5/5

Trustpilot

Zoopla is always my first choice

Zoopla is always my first choice. I get all necessary information from Zoopla so I am quite happy using Zoopla.

MR · 22 October 2020

Agent replied · 26 October 2024

Hi Bipinchandra,Thank you so much for your comments and for leaving us a five star review. It is great to hear you like our site this much and we hope we'll continue to assist you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support

1/5

Trustpilot

Zoopla is completely out of touch

Zoopla is completely out of touchValued my property £ 290000 less than the estate agentIt's disgusting to make such mistakes

Eddie · 13 October 2020

Agent replied · 26 October 2024

Hi Eddie, Thank you for sharing your feedback with us. We're really sorry to hear you feel this way about our website. We'd like to discuss this further with you and we will DM you shortly for more information.Many thanks,Zoopla Support

5/5

Trustpilot

Zoopla is excellent I am very impressed…

Zoopla is excellent I am very impressed with all the information I receive from them.

L · 21 October 2021

Agent replied · 26 October 2024

Hi Lynda,Many thanks for your 5 star review. We're glad to hear that the website works well for you, and we hope we'll continue to help you with all things property related.Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support

3/5

Trustpilot

Zoopla compared to traditional estate agents.

Response was quick compared to traditional estate agents.But I do find the constant emails a bit to much.

Karen · 24 March 2021

Agent replied · 26 October 2024

Hi Karen,Thanks for leaving us a 3 star review and for your valuable feedback that we appreciate.If you wish to unsubscribe, you can do this at any point from your My Zoopla account. Here is a Help Centre article that will guide you through this process, step by step, in just a few clicks:https://help.zoopla.co.uk/hc/en-gb/articles/360006009197If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support

3/5

Trustpilot

Size, other specs & my notes visible to me on the listing

It would be useful to see the size (and other basic details) of properties on the listing and as an option in the filters. Also number of bathrooms or other specs. This way it is v tedious. Also, it would help if my notes, visible to me could be on each apartment photo so I save a great deal of time in my search.

Kamini · 9 August 2021

Agent replied · 26 October 2024

Hi Kamini, Thanks so much for leaving us a 3 star review and for your feedback. We really appreciate the time you have taken to provide this to us.We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestions.Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

4/5

Trustpilot

Zoopla is a good app when it comes to…

Zoopla is a good app when it comes to house hunting and the housing agents are very helpful too

Temishola · 12 December 2020

Agent replied · 26 October 2024

Hi Temishola, Thanks so much for leaving us a 4 star review. We're really glad to hear that you've had a good experience and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything we can do to help you, be sure to visit our Help Centre where you may find many useful articles:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support

1/5

Trustpilot

Waste of time

Tried to search for houses in my area, was given listings, not for another street, or even another town, but an entirely different COUNTRY.If you can’t even get the right country, despite being given the town, what other mistakes would you make with my most valuable asset?Yeah… hard pass.

Steve · 16 May 2023

Agent replied · 26 October 2024

Hi Steve,Thank you for sharing your feedback with us and we're sorry to hear you're having trouble when searching for properties on our portal.We'd like to assist you with your search and we'll DM you shortly for more information.Many thanks,Zoopla Support

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