Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotThe whole system is a bit unbalanced…
The whole system is a bit unbalanced half thd houses that are let stay on the system to long i work in a hospital so i dont always have my phone on when i apply when the estate agent phone me and i cant answer they dont put you forward for a viewing even if your the first that to ring its very frustrating i have lost loads properties to view
Kathryn · 28 March 2021
Agent replied · 26 October 2024
Hi Kathryn, Thanks so much for taking the time to leave us this review. All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct. When the status of their properties changes to either 'let' or ‘sold’, we request they mark the property as 'Let agreed' or ‘Sold STC’ on Zoopla if this is the case, but unfortunately, it seems sometimes this is not always done immediately resulting in our users finding listings in search results they did not expect.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option on the listing’s page. We will then investigate the issue further by speaking to the agent advertising the property. You can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything we can do to help you, be sure to visit our Help Centre where you may find many useful articles:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotZoopla were amazing
Zoopla were amazing - so many up to date properties. We found the perfect one we were looking for!
Eliza · 8 December 2021
Agent replied · 26 October 2024
Hi Eliza,Thanks so much for leaving us a 5 star review. We're really glad to hear you have had a good experience with our site and found your perfect home! We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our News and guides section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotHonest sharing
Good to see Zoopla having lot of listings for choices. The graphic user interface and basic information are acceptable and of a fairly good standard. It is very important for buyers to know more information about locations, net size of interiors/garden/extension etc., also varying costs in maintaining the property. For renting, prospective tenants want to know cost of council tax and other information on speed of Wifi, neighborhood, crime rate etc.
Elsie · 6 March 2021
Agent replied · 26 October 2024
Hi Elsie,Thanks for leaving us a 4 star review We're really glad to hear you have had a good experience with our site and your property searches. We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestion.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotYou cannot search for a house with this…
You cannot search for a house with this lot as nothing is advertised as what it says it is. Most ‘ detached’ houses are actually not detached. Useless inaccurate site, don’t waste your time and look on rightmove. End of
Emma · 13 April 2024
Agent replied · 26 October 2024
Hi Emma,Thank you for leaving us your feedback and we're sorry to hear about your negative experience.All the For sale/To rent information on Zoopla is provided to us by the estate agents advertising the properties. When uploading their properties to Zoopla, we request they mark the correct property type but unfortunately it seems sometimes this is not done, resulting in our users finding property listings in search results they did not expect.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this, it would be very helpful if you could click the ‘Report this listing’ option on the property listing's page. We will then investigate the issue further by speaking to the agent advertising the property.Here is a Help Centre article explaining how to report a property listing:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017In the meantime you can further refine your property search in the ‘For sale’ or ‘To rent’ category by using the keywords filter to search for properties that include specific words, such as detached. You can search for exact phrases using quotation marks such as "detached bungalow"; to exclude a term you can prefix it with ‘-’ for example -terraced or -semi.We also have a large database of qualified agents who can help you with your search: http://www.zoopla.co.uk/find-agents/If there's anything we can do to help you with, be sure to visit our Help Centre where you may find a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotHouses are fully booked for viewing…
Houses are fully booked for viewing even before it’s advertised. I find more information about a property on the mobile app than on the internet website. Some agents have very difficult conditions. I just viewed a property and in 3hrs expected to fulfill all conditions in 24hrs to be able to secure a property. Obviously, the agent had someone in mind already and just made it difficult for me.
Ubong · 12 July 2021
Agent replied · 26 October 2024
Hi Ubong, Thanks for taking the time to leave us this review and we're sorry to hear about your negative experience with some of the agents advertising on our website. We have a large database of qualified agents who can help you find a suitable property, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotFloor plans are very difficult to see…
Floor plans are very difficult to see clearly, too small and if you enlarge the picture it freezes, it makes it impossible to scroll up and down to see the details of the floor plan. I think this is a technical or design issue of the site but very frustrating for the users.Also it may be down to the agencies but description doesn’t match the floor plan details. No of rooms etc.
Funda · 20 October 2020
Agent replied · 26 October 2024
Hi Funda,Thanks for your review and we're really sorry to hear about your bad experience when accessing the floorplans on property listings. We will now contact you directly regarding this matter.Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotUsing this site for a little while now
Using this site for a little while now, and disappointed with the choice in areas, I understand that not all areas will advertised, but quite restricted. And I've messaged to view a few houses and not heard back. Again I understand that not all places are open, but if this is the case perhaps the properties are suspended. Hoping things will pick up next week. Otherwise pretty easy to use
Fateha · 9 April 2021
Agent replied · 26 October 2024
Hi Fateha,Many thanks for your 3 star review. It's great to hear that you find our website easy to use, and we hope we continue to help and support you in all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your comments.Also, we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If you ever need any assistance or wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotGreat, easy to use and navigate
Good site/app, easy to use, love the guidance on monthly rates on top of the rent so it’s easier to see how much with rent and rates would cost each month, wish other sites/apps had this feature. Just downside is this site/app doesn’t have as many listings as Rightmove and on the move. Still the better site/app to use, despite not finding much at the moment, still prefer and love using it.
Eloise · 18 October 2020
Agent replied · 26 October 2024
Hi Eloise,Thank you for sharing your lovely feedback with us and for leaving us a 4 star review. It's fantastic to hear that you find our site easy to use, and we hope we'll continue to help and support you in all things property related.We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website: http://www.zoopla.co.uk/find-agents/If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Happy home hunting! Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotDo not trust !!
Make sure you do some checks on the agents who are listed on Zoopla. The one I tried to contact is not a legit agent !! Has only 2 properties on their website, a different business address on their website which doesn’t exist and does not respond. Zoopla obviously need to check their agents !! Reported ..
Tonee · 10 January 2023
Agent replied · 26 October 2024
Hi Tonee,Thanks for taking the time to leave us a review.I would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.We are as you know currently checking their phone number, as it seems this will need updating, also on their website if you click on Rent it automatically goes to their properties on our website.We will update you in with our findings in due course.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotWrong number of bedrooms!
I went to check the estimated value of my house on Zoopla. I realise it's only an estimate but I didn't expect the number of bedrooms to be listed wrong! The listing says 4 bedrooms, when there are 5 full-sized ones There's also no mention of the annexe. Apparently I can't correct even factual data like this; there's not even a form to correct such errors. Unbelievable.
MsJinnifer · 2 October 2021
Agent replied · 26 October 2024
Hi,Thank you so much for taking the time to leave us your feedback and we're sorry to hear of the experience you've had when using the Zoopla website.We have recently updated our property attributes data (i.e. property type, tenure and room numbers information) to a more accurate model. Fortunately, this now means our house price estimates and our property attributes data get updated every month.We're in the process of improving our data and we are working on a solution to allow home owners like yourself to have the ability to update property attributes on our site in the near future.If there's anything else we can do to help you with or if you wish to contact us directly with your feedback again, be sure to visit our Help Centre where you may find many useful articles:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI had arranged to view one of their…
I had arranged to view one of their properties today. Then I received a text from them saying the viewing had been cancelled. When I called to ask why, it turned out the property had already been let out. Not a very reliable company and definitely wouldn't recommend it to anyone.
Almira · 12 July 2023
Agent replied · 26 October 2024
Hi Almira,Thank you for sharing your feedback with us and we're sorry to hear about your negative experience with this agent. We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.Every agent undertook several checks before they were accepted as a Zoopla agent; however, we have no control over their daily business. If you have any concerns and wish to make a complaint, we would suggest visiting the agent at their listed address and speaking with their branch manager directly to discuss the matter further.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotZoopla is not updated enough and most…
Zoopla is not updated enough and most properties that is for sale has been sold when you ring the estate agents.
Jessiej3214 · 9 May 2021
Agent replied · 26 October 2024
Hi,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct. When the status of their properties changes to either 'let' or ‘sold’, we request they mark the property as 'Let agreed' or ‘Sold STC’ on Zoopla if this is the case, but unfortunately, it seems sometimes this is not always done immediately resulting in our users finding listings in search results they did not expect. Listings generally take no longer than 24 hours to disappear from the website after the agent has requested its removal unless there was a technical error which we would be able to confirm.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option on the listing’s page. We will then investigate the issue further by speaking to the agent advertising the property. You can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotZoopla was very effective And efficient…
Zoopla was very effective And efficient in helping me get my rent place within my budget. Immediately connected me to the agency.
Janice · 12 February 2021
Agent replied · 26 October 2024
Hi Janice,Thank you very much for leaving us a five star review. It is great to hear how pleased you are with our site and the service we offer. We hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
Trustpiloti use rightmove before
i use rightmove before, but they usual appear website don't work even under a high speed network. Zoopla is totally differentAntony (non-Zoopla employee)
Antony · 7 November 2020
Agent replied · 26 October 2024
Hi Antony,Many thanks for taking the time to leave us a 5 star review. We truly hope we'll continue to assist you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotI would have given 5 stars, but!!
I would have given 5 stars, because in general your website is easy to use/navigate, but for some reason you don't always included all the properties available in my search area?Of course this could just be related to the estate/letting agents that use your service?That said I find it a real plus that I can click on a single photo to enlarge it and then scroll through all of them!
Shaky · 9 January 2021
Agent replied · 26 October 2024
Hi,Thanks so much for leaving us a 4 star review and for your feedback. We're really glad to hear that you like our site and we hope Zoopla continues to be useful for you in all things property related.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device: https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If there's anything we can do to help you, be sure to visit our Help Centre where you may find many useful articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotExperienced a Professional services
Experienced a Professional services. I recommend everyone Zoopla is a very good site for looking property to rent.Thank you 😊 Zoopla
Rakhi · 25 February 2021
Agent replied · 26 October 2024
Hi Rakhi,Thank you very much for leaving us a five star review. It is great to hear how pleased you are with our website. We hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotI have used this site multiple times to…
I have used this site multiple times to both buy property and rent. My partner and I are looking for a place and Zoopla has to be our favourite property site. It's free and easy to use which is important taking out the stressful part. On the website you can filter what you're looking for, how many bedrooms and also search outside your comfort zone. I would reccomend this site.
Rebecca · 1 December 2020
Agent replied · 26 October 2024
Hi Rebecca, Thank you for sharing your feedback with us and for leaving us a 5 star review. It's great to hear that you like our website this much, and we hope we continue to help and support you in all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Happy house hunting!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotZoopla is a very good property website
Zoopla is a very good website for informing people about available properties to rent or buy. You get the very latest.
John · 21 February 2021
Agent replied · 26 October 2024
Hi John,Many thanks for your 4 star review. It's great to hear that you like our website this much, and we hope we continue to help and support you in all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance or wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotI find Zoopla to be honest and on the…
I find Zoopla to be honest and on the ball. Viewing is so easy on your website. You go into everything.
A · 17 February 2021
Agent replied · 26 October 2024
Hi A. MacGillivray,Thanks so much for leaving us a 4 star review. We're really glad to hear you have had a great experience with our site so far, and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotYou have a excellent site
You have a excellent site. Relevant and up to date info. I am based In Delhi, India but half my family members are UK citizens. They are looking for property to buy. As professionals they have limited time. I am retired and after short listing -- taking into consideration both property area and other features etc. and price forward the info to them. For they will be deciding finally. Thanks
Gurcharan · 18 November 2020
Agent replied · 26 October 2024
Hi Gurcharan,Thank you so much for leaving us a four star review. It is great to hear that you are happy with our site and that you find it useful as well as resourceful. We hope we'll continue to help you with all things property related. You and your family can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device: https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotWorse than useless !!
Seems the only way to reach out to zoopla is to leave a bad review !! 5 weeks on and no communication from their customer service. The answer to my last review was the promise of a DM,, surprise surprise that never happened either !! Still advertising fraudulent agents aswell !! Nice one zoopla !!
Tonee · 5 February 2023
Agent replied · 26 October 2024
Hi Tonee,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.We're sorry that you were not previously dealt with and have requested your details.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotDreadful
Dreadful, emailed regarding a property for sale, called each day several times, sent a further 3 emails, no response to any communication from ourselves and no one answered the phone, replied to messages left on their answer machine, I guess the house is no longer for sale as it’s been 8 days and nothing.
Esme · 5 March 2023
Agent replied · 26 October 2024
Hi Esme,Thank you so much for taking the time to leave us your feedback, and we're sorry to hear about your negative experience with this agent.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotGreat property views in areas selected
Great property views in areas selected. Updated daily and certain estate agents VERY helpful indeed. I found my property Thank you Zoopla
Customer · 22 October 2020
Agent replied · 26 October 2024
Hi,Thank you for sharing your lovely feedback with us and for leaving us a 5 star review. Massive congratulations on finding your dream home, we could not be happier for you!It's fantastic to hear that you are happy with the service we offer, and that our site helped you find your new property. We hope we continue to support you in all things property related.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotV bad I hv email for lots n lots of…
V bad I hv email for lots n lots of property but I hvnt got any reply frm agency n v did try to contact d number which they gv on it but no ans n seths agency they r very very bad they put different price on Zoopla n when v go to view d property they says different price so how would v trust u guys
Bhagyashree · 11 April 2021
Agent replied · 26 October 2024
Hi Bhagyashree, Thanks for taking the time to leave us this review and we're sorry to hear about your negative experience with some of the estate agents who advertise on our portal.If you have any concerns, we recommend contacting the agent directly and asking to speak to the branch manager. Their details can be found in the 'Find agents' section of our website:https://www.zoopla.co.uk/find-agents/estate-agents/Also, all of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure that all information on our site is as comprehensive and accurate as possible. If you do see any listings on our website which are being advertised with incorrect details, you can report them to us easily by following the steps outlined in this Help Centre article: https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
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