Trusted Agent profile · Hounslow
★★★★★
2,530 reviews across 2 platforms
6 Kingsley Road, Hounslow, TW3 1NP, TW3 1NP
Dimension Properties's office in Hounslow, at 6 Kingsley Road, is rated 3.5 out of 5 across 2,530 reviews on two platforms, including 16 Google reviews rated 3.6.
Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
1/5
TrustpilotAbsolutely abysmal site.
Hi, Thank you so much for taking the time to leave us your feedback, we're sorry to hear you feel this way. We'd like to discuss this further with you and we'll DM you shortly for more information. Many thanks, Zoopla Support
1/5
Trustpilotcost/sq ft/annum
I have an issue with cost/sq ft/annum appearing incorrectly on Zoopla's advertised website (showing up as 12 times value). Have already waited 48 hours and still no reply from Zoopla Support. This is appalling.
Hi Yves,Thank you so much for taking the time to leave us your feedback. We would like to discuss this issue with you further and we will now reach out to you directly for more information.Many thanks,Zoopla Support
5/5
TrustpilotZoopla is a favorite
Zoopla is a favorite home search of mine, it host the best homes and agencies, accurate, reliable and opened to every one.Thank you for the service
Hi JJ,Many thanks for your 5 star review and for your feedback. It is lovely to hear you've had such a great experience using our website. We hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/We hope you find your dream home soon!Many thanks,Zoopla Support
5/5
TrustpilotZooplankton is an excellent source to…
Zooplankton is an excellent source to find your new homeUnfortunately I have not been able to find anything that is suitable for meI’m going to keep looking..⭐️⭐️⭐️⭐️⭐️
Hi Carolyn, Many thanks for your 5 star review! It is great to hear you've had a great experience using our website, and we hope we'll continue to help you with all things property related. We're sorry to hear that you haven't found anything suitable yet. We have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website: http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Best of luck in finding your new home!Many thanks,Zoopla Support
1/5
TrustpilotStopped looking at zoopla years ago…
Stopped looking at zoopla years ago there valuations are a joke I bought a bungalow with 1/2 acre of land completely refurbished house and modernised it extended galley kitchen built drive and garages landscaped gardens and they valued my bungalow 50 000 less than others that where originally built 65 years ago what a set of numptys.
Hi PeterThank you so much for taking the time to leave us your feedback.A Zoopla house price estimate is our calculation of what a property could be worth. It’s designed to help sellers decide the asking price, and buyers decide what they could offer. Zoopla estimates are computer-generated, they are not formal valuations and shouldn’t be used as official appraisals in the process of selling or purchasing a home. They simply provide a useful starting point for researching the likely value of a home. Zoopla estimates are not the same as agent valuations. Here is a Help Centre article that will explain a little bit more about where we get our data from:https://help.zoopla.co.uk/hc/en-gb/articles/360005677897If you want to get a valuation from your local experts who will inspect your home and take into account its unique features, a Zoopla estate agent will be happy to provide the most accurate price estimate for you. Please follow the link below and request an appraisal: https://www.zoopla.co.uk/valuation/Many thanks,Zoopla Support
1/5
TrustpilotThe additional home check service did…
The additional home check service did not work, and my attempt to contact the company resulted in an AI chat bot that could not help. Hoping for a human to contact me and a refund. Very poor service indeed.
Hi Oliver,Thank you for taking the time to leave us this feedback.I can see that one of our team members have been in contact with you about this today.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
1/5
TrustpilotThe agent was rude and discriminated as…
The agent was rude and discriminated as we have kids , so it looks like for my baby I need extra room or rather I have dogs but no kids!!! he jumped to conclusions that I I wasn’t even speaking about. Really bad experience and I don’t recommend the zoopla to anyone. Just disgusting
Hi Rasa,Thank you for sharing your feedback with us and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
4/5
TrustpilotIn the past it was easier to use your…
In the past it was easier to use your site. Specific properties could be located straight away and their previous transactions looked at. Lately a lot of the old details are not shown (perhaps people have asked you to exclude it?) and our own family properties could not be found (not new and we used to follow their regular valuations, not any more!) If there is a way of getting in touch, let us know.
Hi Joseph, Thank you for sharing your feedback with us. We're really sorry to hear about your experience. We'd like to discuss this further with you and we will DM you shortly for more information.Many thanks,Zoopla Support
2/5
TrustpilotA few properties I have been interested…
A few properties I have been interested in and applied for are available to rent you either don't get a response or the property has already been let but yet still on the website think you need to improve that and also a property has been on here for ages made loads of enquiries about and yet no response I think it's quite shocking how poorly the website is managed.
Hi Samantha,Thanks for taking the time to leave us a review and we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.If the agents you tried to contact don't reply within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.Also, all of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure that all information on our site is as comprehensive and accurate as possible. If you do see any other listings which are no longer available, you can report them to us easily by following the steps outlined in this Help Centre article: https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
1/5
TrustpilotTerrible service
I applied for several properties and have not heard anything for 2weeks even know it states there will be contact within 48hours the only form of contact i received was the email asking me to review the service i was supposed to have had. I understand work may not be open as usual during these times but it is an honest review of the service received or in my case did not receive.
Hi Levi, Thanks for taking the time to leave us a review and we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.If the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
5/5
TrustpilotYou tend too show the houses and there…
You tend too show the houses and there location well, however. Our idiot of a Chancellor has now turned the housing market into an auction. Guide price is disappearing to be replaced by best and final offer and buyers have no knowledge of what the offers are. I cannot see us moving to Cornwall from Wales despite having a buyer for our home. House buying and selling needs to be better managed.
Hi Jerry,Thanks for leaving us a 5 star review and for your valuable feedback. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
5/5
TrustpilotI must say your website or app came to…
I must say your website or app came to my attention a little bit late before I got involved with another property. Nonetheless I was pleasantly surprised by the volume of quality products or properties on display. This app should have been my goto app for property information. I'm still searching for the right property. I have my eyes on some of them so hopefully will come back to zoopla to the right property
Hi Christian, Many thanks for your 5 star review and for your feedback. It is lovely to hear you've had such a great experience using our website and app, and we hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/We hope you find your dream home soon!Many thanks,Zoopla Support
4/5
TrustpilotZoopla have a great house hunting…
Zoopla have a great house hunting platform here. I would like to see a 'grid' set up thought, so to get more houses on the screen, which l think will save a lot of time when scrolling. Postcodes would be very helpful, along with tenure of the properties. Perhaps highlighting the type of roof i.e. flat roof. Other than that, everything else is pretty good. -Thank you for the opportunity to give feedback.
Hi Nolan,Thanks for leaving us a 4 star review and for your valuable feedback. We really appreciate the time you have taken to provide this to us.We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestion. Your comments have been passed onto the team who are responsible for our property experiences.Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Best of luck finding a property!Many thanks,Zoopla Support
3/5
TrustpilotNo reply of email
Zopla is well and best but there agents are not doing anything well for Zoopla. They should be more regularly lisan to there custemer.
Hi Ravinder, Thanks for taking the time to leave us this review. We're glad to hear you like our website but we're sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We’re really sorry to hear the agents you tried to contact via our site did not respond in a prompt manner. If they don't reply within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
1/5
TrustpilotPoor website with not responding pages
Poor website with not responding pages. I have been trying from last two days to search the property but it is not giving any response even in 1Gbps Internet.. Tried different browser but same result.. Is that anyone else is facing the problem?
Hi Ajaya,Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.I have provided this feedback to the team who look after our property experiences.Many thanks,Zoopla Support
3/5
TrustpilotI found the Zoopla App ok to use & the…
I found the Zoopla App ok to use & the experience is also ok but could be better. Straight forward to edit saved searches & properties etc,but doesn't always locate a saved property when you click on it's link sent via email etc! Also, I am not sure if it's because of Covid-19 situation,but the Estate agents & landlords are not responding! We are having to chase them up! Otherwise, it's all good.
Hi Jon,Thank you for your valuable comments and for leaving us a 3 star review. We appreciate all the feedback you have provided as it helps us to develop and make Zoopla a more useful resource.Also, we're sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We’re really sorry to hear the agents you tried to contact via our site have not yet responded. If they haven’t replied within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If you wish to contact us directly or if there's anything we can do to help you, be sure to visit our Help Centre where you may find many useful articles for property seekers and home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
1/5
TrustpilotZoopla.co.uk property valuations are inaccurate !!!!
zoopla.co.uk website has just told me my property is worth £453K. I have had it professionally valued by numerous Estate Agents at in excess of £600K. Bye !!!! .. xx
Hi,Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.Zoopla price estimates are not valuations. We provide free house price estimates for residential properties in the UK. The price estimates are based on data fed through an Automated Valuation Model (AVM) powered by Hometrack, the UK’s largest automated valuer of residential property. Hometrack's data is relied upon by 85% of UK mortgage lenders today.We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.Here is a Help Centre article that will give you more information on where we get our data from:https://help.zoopla.co.uk/hc/en-gb/articles/360005677897The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.Nevertheless, we would like to discuss your property estimate further with you and we will now message you privately for more information.Many thanks,Zoopla Support
1/5
TrustpilotThe worst real estate agent uk
The worst real estate agent uk. I had an appointment to see a house and I did 1hour and 30 min to go to them. but it happened that the road was closed because there was a lot of traffic i called them to tell that i'm 5 min late and he said I can't wait for you .
Hi Maria,Thanks for taking the time to leave us your feedback. We really appreciate the time you have taken to provide this to us.We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.Every agent undertook several checks before they were accepted as a Zoopla agent; however, we have no control over their daily business.If you have any concerns about any estate or lettings agent, we would suggest visiting the agent at their listed address and speaking to their branch manager to discuss the matter further.Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
1/5
TrustpilotThe estimated price is far accurate.
The estimated price is far accurate.My flat is on the top floor and size bigger than all my neighbour's flat in the same complex. But Zoopla estimated my flat the cheapest/lowest. It really doesn't make any sense and I don't know how they calculated the estimated price.
Hi Wendy,Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.Zoopla price estimates are not valuations. We provide free house price estimates for residential properties in the UK. The price estimates are based on data fed through an Automated Valuation Model (AVM) powered by Hometrack, the UK’s largest automated valuer of residential property. Hometrack's data is relied upon by 85% of UK mortgage lenders today.We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.Here is a Help Centre article that will give you more information on where we get our data from:https://help.zoopla.co.uk/hc/en-gb/articles/360005677897The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.Nevertheless, we would like to discuss your property estimate further with you and we will now message you privately for more information.Many thanks,Zoopla Support
3/5
TrustpilotNot complete details
I look on Zoopla frequently but I am disappointed in the amount of information & photos that missing from the listings in many cases . I think that you should require a bit more thorough information especially at this time . While we are in this Covid 19 situation more details are even more vital than usual . Step it up , I am confident that you can do a better job ..
Hi Gordon,Thank you for leaving us a 3 star review and for sharing your feedback with us. We really appreciate the time you have taken to provide this to us.We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestion. Your comments have been passed onto the team who are responsible for our property experiences.If you need any assistance with your property search or wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Good luck on the search for your next home!Many thanks,Zoopla Support
1/5
TrustpilotIncorrect price estimate
Hi Zoopla,102k shaved off a property within a space of 3 months (November - January). What happened especially as the price estimate for other properties on the same road remain the same! Even a bungalow is valued higher than a detached house! Your AVM indeed needs checking out!Please contact me and I’ll give you the actual property details as this is one for you to use as test case for your testing.
Hi Olu,Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.We would like to discuss your property details further with you and we will now message you privately for more information.Many thanks,Zoopla Support
1/5
TrustpilotI find 2 3 properties for rent when i…
I find 2 3 properties for rent when i call to book f visit/view he told me not available He just post listing not update listing status (sold out or not)
Hi Muhammad,Thanks for taking the time to leave your review. We're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this, it would be very helpful if you could click ‘Report this listing’ on the listing’s page (on the desktop site). Here is a Help Centre article discussing how to report a listing, in greater detail:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017We will then investigate the issue further by speaking to the agent advertising the property.Alternatively, please feel free to send any website links for propertiesno longer available, directly to us to investigate further with the marketing agent(s) and update our records accordingly.If there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
1/5
TrustpilotEstimates so inaccurate
Zoopla say their estimates are to help buyers know what to accept or sell for, and purchasers what to offer. Their info is so inaccurate and definitely not from the sources they quote - I think they will do more harm than good. I won’t be taking any notice of their estimates.
Hi Michelle,Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.Zoopla price estimates are not valuations. We provide free house price estimates for residential properties in the UK. The price estimates are based on data fed through an Automated Valuation Model (AVM) powered by Hometrack, the UK’s largest automated valuer of residential property. Hometrack's data is relied upon by 85% of UK mortgage lenders today.Here is a Help Centre article that will give you more information on where we get our data from:https://help.zoopla.co.uk/hc/en-gb/articles/360005677897The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.We would like to discuss your property estimate further with you and we will now message you privately for more information.Many thanks,Zoopla Support
1/5
TrustpilotNo customer service skills
I rang up to enquire about a property and the agent was so rude and unhelpful.Zero customer service skills. I don’t know if every agent has received the same training but clearly just lacking the basic politeness that is required when communicating over the phone. Rude, unbothered and just insulting.
Hi Jade,Thank you for sharing your feedback with us and we're sorry to hear about your negative experience.We would like to advise you that Zoopla does not engage in direct sales or lettings activities for properties, we are a UK property portal providing estate agents with advertising through our website and our affiliated partner websites.To be precise, we provide ‘For sale’ and ‘To rent’ property listings in the UK along with free, instant house price estimates and sold prices on homes. We are not an estate agency and we do not offer property management services. Also, we are not a landlord. Nevertheless, we'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
