Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 3/5
TrustpilotI come from Hong Kong
I come from Hong Kong, I am very happy this apps fastly to find property information. But the problem is I don't know why Hong Kong people come here to find property always need to provide more proof to rent condition. I hear many Hong Kong people already pay more than one year rental, but over 90% landlord no response. I don't know why pay one year rental also difficult. Sometimes, I feel that so frustrate.
Steven · 10 August 2021
Agent replied · 26 October 2024
Hi Steven, Thanks so much for leaving us a 3 star review. We're happy to hear you like our app and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Unfortunately, we are unable to provide the type of advice you are seeking via our site. We have a large database of qualified agents who can help you with properties whose details can be found in the 'Find agents' section of our site: http://www.zoopla.co.uk/find-agents/Alternatively, if there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotGreat site to search for available…
Great site to search for available properties to rent or buy. Easy to use & straightforward. Downside is cannot search for specific types of properties like only semi-detached, detached, etc.
Saira · 14 March 2021
Agent replied · 26 October 2024
Hi Saira,Thanks for leaving us a 4 star review and we appreciate your feedback. We're really glad to hear you have had a good experience with our site and we hope Zoopla continues to be useful for you in all things property related. You can search for any property type easily on the website and app. Here is a Help Centre article that will guide you through this step by step depending on the device you choose to use: https://help.zoopla.co.uk/hc/en-gb/articles/360006068617Please note that if there are no current listings for a given property type in your search area/criteria, then this option will not appear.If there's anything we can do to help you with, be sure to visit our Help Centre where you may find many useful articles:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotZoopla kept me updated with new…
Zoopla kept me updated with new upcoming properties to rent constantly. It was because of Zoopla’s updates that I was able to find my flat
Glynis · 4 February 2022
Agent replied · 26 October 2024
Hi Glynis,Many thanks for your 5 star review. It is great to hear your feedback and that you found our property alerts so helpful. We hope we'll continue to help you with all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotFlat for my daughter
I was able to find a flat for my daughter in Edinburgh, Scotland UK thanks to Zoopla. Everything went very well with the letting agency.
Corrado · 16 January 2022
Agent replied · 26 October 2024
Hi Corrado,Thanks so much for leaving us a 5 star review. We're very happy to hear you have had a great experience using our website and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotHouse valuations are statistics only
House valuations are purely based on regional indices on what was paid for a house. If there are two identical houses next to one another, but the previous sale price of one of them was negotiated low to achieve a quick sale, then that house will always be valued lower by Zoopla, even though there is no underlying reason for a lower valuation. Zoopla estimated valuations also fail to factor in home improvements and the state of the property.
Darren · 26 October 2020
Agent replied · 26 October 2024
Hi Darren,Thank you for your review and for your valuable feedback on our Automated Valuation Model. Our aim is to provide the most accurate estimates. It’s important to remember that the type, age and size of homes varies widely across the UK and this, coupled with the liquidity of homes in any local market, impacts the ability of any model to deliver an accurate valuation.As well as providing a property price estimate, the valuation model produces a confidence score that describes the accuracy of the price estimate. The accuracy is influenced by a range of factors, such as:> The ability to identify the exact location of the property> The quality of information available on the property> The availability of comparable properties in the area with recent sold prices> The amount of similar homes in the local areaPlease bear in mind that our estimates are not formal valuations and shouldn’t be used as such. They provide a guide to the value of a home only and should be supplemented with additional research and/or professional advice. If you want to get a valuation from your local experts who will inspect your home and take into account its unique features, a Zoopla estate agent will be happy to provide the most accurate price estimate for you. We'll reach out to you shortly to look into your property's estimated house price range in more detail.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI couldn’t get a property to rent from…no good
I couldn’t get a property to rent from Zoopla after many many emails and calls to the agents sadly. I won’t recommend Zoopla to my friends and family no.
Precious · 9 April 2021
Agent replied · 26 October 2024
Hi Precious, Thanks for taking the time to leave us your feedback, We're sorry to hear you have been unable to find a suitable property via out website so far. You can search through thousands of UK properties on our desktop website or within our app, with properties divided into For sale, To rent, New homes, Commercial and Overseas.https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If there's anything we can do to help you with, be sure to visit our Help Centre where you may find many useful articles:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotIValuable resource. 've used Zoopla for many years
I've used Zoopla for many years. I'm a BTL landlord. I find Zoopla very useful when i need to research annual rental values, in order to fairly judge the annual rent rise. Their website is easy to navigate. Also, when we need to advertise a property to find a new tenant. They are a good yardstick for the feel of the market. Only one slight criticism:Their property valuations seem to be on the optimistic side! Otherwise, overall all good.
Hilary · 10 October 2020
Agent replied · 26 October 2024
Hi Hilary, Many thanks for your kind comments and for leaving us a 5 star review. It is great to hear you find our website this useful and informative. We truly hope we'll continue to assist you with all things property related.The Zoopla price estimates are based on a large number of data points relating to property sales, value trends and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland. This data is richer in England and Wales than in Scotland and Northern Ireland where it is not published. This makes our estimated ranges more accurate in the former.Here is a Help Centre article that will explain a little bit more about where we get our data from: https://help.zoopla.co.uk/hc/en-gb/articles/360005677897Should you require any further help from us, be sure you visit our Help Centre or get in contact us with us directly:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotGood.
My English is not good . But I understand english. Zoopla is very good. I pray to God that it find a good and beautiful house for me.
Baljinder · 16 June 2021
Agent replied · 26 October 2024
Hi Baljinder, Thank you so much for leaving us a 5 star review and we hope you find a property soon.You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you find a property, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotZoopla is just fine
My initial impression is that Zoopla is just fine. It is more detailed than the other property website I use and therefore they both compliment each other.
RM · 6 August 2021
Agent replied · 26 October 2024
Hi RM,Thanks for leaving us a 5 star review. We're really glad to hear you have had a great experience while looking for properties on our site. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotMost properties have already gone by…
Most properties have already gone by the time I get a notification, also agents do not respond as quickly as they good also new law that landlords can't refuse pets without a valid reason is a total farce as they are now saying because of allergies letting agents should be fighting this to make it law that have you got a pet is not allowed to be asked its the only way forward in the rental market
Norman · 9 March 2021
Agent replied · 26 October 2024
Hi Norman, Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct. When the status of their properties changes to either 'let' or ‘sold’, we request they mark the property as 'Let agreed' or ‘Sold STC’ on Zoopla if this is the case, but unfortunately, it seems sometimes this is not always done immediately resulting in our users finding listings in search results they did not expect. Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option on the listing’s page. We will then investigate the issue further by speaking to the agent advertising the property. You can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017Furthermore, if the agents you contacted haven’t replied within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.To help you find a home which is pet friendly, you can tailor your search results easily when searching for rental properties. Here is a help centre article that will guide you through this step by step in just a few clicks depending on if you are using our website or apps:https://help.zoopla.co.uk/hc/en-gb/articles/360006063738We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Good luck on the search for your next home for you and your loved ones!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotThe agent that called me was very…polite and friendly
The agent that called me was very polite and professional on the phone and was in person very helpful and friendly thanks Margaretta from NB verney & associates
Wayne · 9 May 2021
Agent replied · 26 October 2024
Hi Wayne,Many thanks for your 5 star review. It is great to hear you've had such a great experience using our site, and we hope we'll continue to help you with all things property related.Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotI’m going to lose my home in November &…
I’m going to lose my home in November & out of the estate agents I’ve approached only one has got back in touch and they’ve put me on a waiting list thing is I’ve got a Bond & additional fees ready plus a guarantor ready to go although there does appear to be more properties coming on the letting market the stress an pressure of estate agents not getting back in touch is almost unbearable.
Mark · 12 July 2021
Agent replied · 26 October 2024
Hi Mark, Thanks for taking the time to leave us a 3 star review.We’re really sorry to hear some of the agents you tried to contact via our site haven't responded. If they don't reply within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotZoopla has been a great help for me as…
Zoopla has been a great help for me as I was in a rush to move out so I recommend anyone who is looking to move . Many thanks
M · 7 February 2021
Agent replied · 26 October 2024
Hi, Many thanks for your 5 star review. It is great to hear you've had such a great experience using our website, and we hope we'll continue to help you with all things property related.Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotIncorrect info on properties
They have been displaying wrong information about a property (I mean, completely wrong: according to Zoopla it’s a plot of land that might be built on one day, in fact it’s been a house since the 70s).I’ve contacted them flagging this and they gave me a copy-paste response that was completely irrelevant to anything I mentioned. Complete waste of time and then still displaying incorrect info.
Carole · 6 October 2022
Agent replied · 26 October 2024
Hi Carole,Thank you for taking the time to leave us your review and for reporting this issue to us. We're really sorry to hear about your bad experience.We will now DM you to discuss this further.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotZoopla are now the official laughing stock..,
Zoopla are now the official laughing stock of the online property sector! Ask any Estate Agent and they will tell you that their valuations are now worthless! Many have said it is a shame as their valuations used to be a good starting point but now that their methodology has changed they have lost all credibility in the sector. Indeed most expect their demise later this year as their revenue streams dry up due to the mass exodus. The latest is that Zoopla have requested this review be taken down despite the fact that Estate Agents are openly complaining on this website about their services! They clearly cannot handle the truth and that is simply that the AVM system is totally flawed!
Al · 5 March 2020
Agent replied · 26 October 2024
Hi Al,Thank you for your review. We truly appreciate the frustration the new Automated Valuation Model has caused you and we're sorry to hear of the experience you've had when using the Zoopla website.Please bear in mind that the estimated price ranges recently added to our website are intended for general interest and should not be used as formal valuations. They simply provide a useful starting point for researching the likely value of a home and should be supplemented with additional research and professional advice.We'll reach out to you shortly to look into your property's estimated house price range in more detail.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotDisgusting behaviour from their phone…
Disgusting behaviour from their phone monkeys - my mother wanted to enquire about a property, and they just cut her off saying nothings available and hanging up on her? I was stood right next to her and heard how condescending they were being so i called them back to express my disgust towards their sh*thouse of a business.
Pedro · 27 June 2023
Agent replied · 26 October 2024
Hi Pedro,Thank you for sharing your feedback with us and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotGood but annoying at the same time
I find Zoopla very easy to use. But I get really angry when properties come on the search that are clearly mores miles away than you’ve put in. If I put a specific town in that’s where I want to look. If I put 5 miles away that’s as far as I want to travel. If you don’t want me to control what I see don’t give me the options
Karen · 7 April 2022
Agent replied · 26 October 2024
Hi Karen,Thank you so much for taking the time to leave us your feedback.We appreciate how important getting the correct search results is to you and we're sorry to hear of the experience you've had when using the Zoopla website.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotThanks Zoopla for a terrific service…
Thanks Zoopla for a terrific service which I give the maximum award of 5 stars. Great articles, excellent hints and tips that cover the works and lots more!
PAUL · 22 March 2021
Agent replied · 26 October 2024
Hi Paul, Thanks for leaving us a 5 star review We're really glad to hear you have had a great experience with our site and you've found our features so helpful!If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotDo not trust this Web site.
Do not trust this Web site.Just look at rightmove and see all 2 beds in area IG2 location are priced 425k and these incompetent people state high confidence price for 2 bed homes sell for 460k.Where do they get their data from or information.
Mitch · 8 May 2024
Agent replied · 26 October 2024
Hi Mitch,Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies such as you have outlined are not unusual.Here is a Help Centre article that will give you more information on where we get our data from:https://help.zoopla.co.uk/hc/en-gb/articles/360005677897Nevertheless, we would like to discuss your property estimate further with you and we will now message you privately for more information.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotZoopla is an easy service to use
Zoopla is an easy service to use, connections to the letting agents is fast and the auto fill helps with many enquires. Highly recommended
Kellymarie · 9 December 2021
Agent replied · 26 October 2024
Hi Kelly Marie,Thank you for sharing your feedback with us and for leaving us a 5 star review. It's great to hear that you like our website this much, and we hope we continue to help and support you in all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Happy house hunting!Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotWhat happened to estimated running costs?
As first time buyers nearly ready to start viewing, Zoopla used to be a really good way of finding out approximate runnings costs on properties/areas we were interested in but in the last few months this feature has disappeared. Whilst I know it may not be accurate, it gave us a good idea on what bills could be depending on property size, area, etc. Is there any plans to bring this really useful feature back?
Fletcher · 27 May 2021
Agent replied · 26 October 2024
Hi,Thanks for leaving us a 3 star review. We're sorry to hear about your bad experience.We're moving to a type of design offering a consistent experience across mobile and desktop, which overall provides a much better experience for our users. As we're rebuilding the pages, not all the original features are going to remain on our site. Instead, we are looking to introduce improvements, enhancements and user-friendly tools. Other functionalities are going to be brought back gradually. For example, streetview will be reinstated very shortly. Unfortunately, the 'monthly running costs' feature has been removed from our website. We are sorry for any inconvenience this may cause you.We're always working on new features and improvements for our site. It's valuable suggestions and ideas from users like you that help us to develop and make Zoopla a more useful resource, so thank you for your comments.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre: https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotZoopla is overall good to excellent
Zoopla is useful because they put all details on there site further than others. I like it as it is easy to navigate and search credentials seem good quality.
Kate · 12 December 2020
Agent replied · 26 October 2024
Hi Kate, Thank you very much for leaving us a 4 star review and for your valuable feedback. We're pleased to hear you find our site easy to use, and we hope it proves useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance.If there's anything we can do to help you with in the future, be sure to visit our Help Centre where you may find designated sections for property seekers and home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotIt's fine but...
It's fine, but they need to improve the app and the website to add better filters and please please please, add the option to hide a property once you've seen it and you don't like it. Another thing to improve will be when you tap a notification of a new property, open only the property, not the whole search. The process of looking for a house is long, hard and tired, please, make us easy that process.
Maria · 27 November 2020
Agent replied · 26 October 2024
Hi Maria, Thank you for taking the time to leave us a 3 star review. These are great ideas and we'll keep them in mind. We’re always working on new features and improvements for our site. It’s valuable feedback and ideas from users like you that help us to develop and make Zoopla a more useful resource, so thank you for your suggestions.If there's anything else we can do to help you with in the meantime, be sure to visit our Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotI've had a viewing today thanks to…
I've had a viewing today thanks to Zoopla not sure if it's for me. Just hoping the Guinness group go through Zoopla after a flat opposite shops in Elton
Stephen · 24 November 2020
Agent replied · 26 October 2024
Hi Stephen, Thank you so much for your comments and for leaving us a five star review. It is great to hear that you had a great experience and have possibly found your new home via our website. We hope we'll continue to assist you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
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