Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotReally easy to use
Really easy to use - loved the updates and reminders about viewings, the progress on each property, etc. These simple little things are really handy when you have several properties to view/choose from, orherwise you'd need to get your good old note book out to keep up (and ehat if it's rainjng and you can't read the address anymore?? Aaaagghhhhh!)
Sandra · 15 November 2021
Agent replied · 26 October 2024
Hi Sandra,Thanks so much for leaving us a 5 star review. We're very happy to hear you have had a great experience using our website and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/ If you ever need any assistance or wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Wishing you all the best on our property search!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotCall agent feature not working properly
Everytime I use Zoopla's "call agent" feature, the call will disconnect after 30-45 seconds. This is very annoying as I need to look up the agency's number, call them directly and then explain again to a different agent which property I am interested in. Zoopla should only provide the agency's number instead of having this feature if they don't fix this issue.
Rian · 8 July 2021
Agent replied · 26 October 2024
Hi Rian,Thank you for sharing your feedback with us.We are very sorry to read your review here, and would like to discuss this further with you. We will DM you shortly for more information.Many thanksZoopla Support
★★★★★ 2/5
TrustpilotWell,I get all your emails of new…
Well,I get all your emails of new rental properties but when I click on reply to agen it goes to error,it's not my device cos I have 3 of them and they all do the same thing and it does not happen on right move or other properties website s,it's been happening for around 2 weeks if you can look into this please,kind regards
Nicholas · 31 January 2021
Agent replied · 26 October 2024
Hi Nicholas,Thank you so much for taking the time to leave us your feedback and we're sorry to hear you are having technical issues when trying to contact agents. We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotVery update information of newly listed…
Very update information of newly listed property and like the email alert very much. I can always book to view properties soon after they are on the market. But sometimes I just found the estimated rent is way higher than what the property agent would suggest. But anyway it's a good website and my main search engine for properties.
M · 6 January 2022
Agent replied · 26 October 2024
Hi M Chan,Thanks for leaving us a 4 star review and for your feedback. We're really glad to hear you like our site. The estimated property values on the Zoopla website are produced by our automated valuation model which considers the relationships between property values and attributes by continuously analysing property information on around 29 million UK homes, and then using patterns and trends to provide an estimate of present value. Since our model has not visited the properties for which it provides estimates, it only knows about the aspects of a property for which we have data. We are likely to be less accurate on unique homes or properties that do not have comparable properties nearby, or on properties which have undergone radical renovation. Nevertheless, we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
Trustpilot403 Forbidden
For some reason I haven't been able to go on the Zoopla site for the last day and a half. Everytime I go on I get a white screen with 403 Forbidden on it. This has forced me to use Rightmove which I have found list a lot more properties and allows me on to the website without any issues.
Jonathon · 3 November 2021
Agent replied · 26 October 2024
Hi Jonathon,Thank you so much for taking the time to leave us your feedback.This issue has been resolved, but we have tried to reach out to you nevertheless.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotSearching for a new home
Good website for seeking a place to live. As a purchaser, one can put in 'filters' to narrow the search - I'd like to see a few more of those to narrow it even further. I'd also like to be able to 'fix' my profile search so that i don't have to complete it every time (or am I missing something??!). All-in-all, a good site.
Ian · 19 October 2020
Agent replied · 26 October 2024
Hi Ian,Thank you for sharing your feedback with us and for leaving us a 5 star review. We're pleased to hear that you like our site this much. You can easily amend a saved search and its associated email alerts and push notifications. You can change saved searches either:- On our website, by logging into MyZoopla and clicking on Alerts & searches- On our App, by tapping the Search navigation iconThese help center article detail for you step by step how to change your saved searches and associated alerts for each experience.How to create email alerts and saved searches: https://help.zoopla.co.uk/hc/en-gb/articles/360005969458/How to manage email alerts and searches: https://help.zoopla.co.uk/hc/en-gb/articles/360005979578/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotPlease update your site regularly
Please update your site regularly, and also if it is available for immediate rent or otherwise the date when it will be availableWill save one a huge amount of pain and agony trying all homes, only to be told, is has already been let, its just come on the market, viewing is not available yet, or it will only be available in 1-2 months time
Gawa · 15 October 2020
Agent replied · 26 October 2024
Hi Gawa,Thank you for sharing your concerns with us. We're really sorry to hear you've had a bad experience on our site.All of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure our site is as up to date and accurate as possible. We will now DM you for more information.Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotBetter than Rightmove but with room to improve
The well organized information (e.g. Listing History, Market stats with trending, etc) is even better and comprehensive than Rightmove except the following:1.) missing feature of Gallery giving a glance of all photos for easy access2.) Putting the "More information" section at the right most column above the agent information would be easier to access while browsing the photos.
Fergus · 1 February 2022
Agent replied · 26 October 2024
Hi Fergus,Thanks for leaving us a 4 star review and for your valuable suggestions. We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your comments. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers & home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotI found Zoopla very accurate in sending…
I found Zoopla very accurate in sending me information based on my inputed criteria. Unfortunately I found despite sending messages through Zoopla to numerous Estate Agents it was almost impossible to get them to contact me either via email or phone this I extremely frustrating as there were properties I was very interested in and was wanting to hopefully make offers.
PETER · 26 July 2021
Agent replied · 26 October 2024
Hi Peter,Thanks for taking the time to leave us a review. We're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.This Help Centre article discusses in greater detail what to do if you’ve contacted an agent and haven’t received a reply:https://help.zoopla.co.uk/hc/en-gb/articles/360011458557-I-have-contacted-an-agent-and-they-haven-t-repliedIf there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotIt is good platform to searching…
It is good platform to searching property, but I can not understanding why metro link is so important transportation network but not shown in nearby. Compare to rightmove, which have a great feature to select the type of property like terrace, semidetached and detached. Since those type is definitely represented different house style. This will be a great feature to have.
Man · 24 July 2021
Agent replied · 26 October 2024
Hi Man Ho FUNG,Thank you very much for leaving us a 3 star review.It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestions.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotA very easy app to use
A very easy app to use. I was a little worried I wouldn’t find a decent house for my family and I to live in once the tenancy agreement was finished. But after looking only a short time on Zoopla I was able to find a decent house. Couldn’t be more pleased. Would highly recommend searching for a house on this platform.
Mark · 12 May 2021
Agent replied · 26 October 2024
Hi Mark,Thanks so much for leaving us a 5 star review. We're happy to hear you love our app and you've found your dream home! We're very happy for you. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for home owners:https://help.zoopla.co.uk/Best of luck! Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotI contacted zoopla
I contacted zoopla, to ask for advice and help. They responded back to me via email within 2 days. And then in another few days they had resolved my problem also giving me further information and help for the future. A big thank you zoopla customer support
Daniel · 13 April 2023
Agent replied · 26 October 2024
Hi Daniel,Thanks so much for leaving us a 5 star review. We're happy to hear you are pleased with our service and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotI get my alerts regularly
I get my alerts regularly, but I keep getting house share properties in my e mails, we are on a tight budget, therefore the rent we can afford is fairly low, I am not interested in any house share properties, I set up ignore student properties & house share in my searches, yet you still send me these properties which I find really annoying!
Trish · 31 October 2020
Agent replied · 26 October 2024
Hi Trish,Many thanks for leaving us a 3 star review and for sharing your struggles with us. We're really sorry to hear about your bad experience with our property alerts.We'd love to assist you further and we will now message you privately with some tips. Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotWe went to view a property liked it…
We went to view a property liked it offered full asking price but somebody else also offered the full asking price we were told the people selling the property wanted a quick sale we have the money ready and don't have to sell we have the money waiting but still wasn't any help so much for a quick sale
GERAINT · 8 November 2021
Agent replied · 26 October 2024
Hi Geraint,Thank you so much for taking the time to leave us your feedback. We're very sorry to hear you feel this way about some of the estate agents who advertise on our portal. All estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom. Every agent undertook several checks before they were accepted as a Zoopla agent; however, we have no control over their daily business.We recommend you visit this agent at their listed address and ask to speak to their branch manager to discuss the matter further.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotWebsite is great - shame about the Estate Agents!
Website is great. Shame the estate agents can't be bothered to respond. Surprise surprise!!
Kelly · 12 April 2021
Agent replied · 26 October 2024
Hi Kelly,Thanks for taking the time to leave us a review and we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotThanks to Zoopla for sending me updates…
Thanks to Zoopla for sending me updates on houses that matched my criteria
Christina · 19 June 2021
Agent replied · 26 October 2024
Hi Christina, Thanks so much for leaving us a 5 star review. We're happy to hear you like our property alerts feature and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for home owners:https://help.zoopla.co.uk/Best of luck!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotHelpful App/Website
Zoopla is very helpful and useful. I like the advanced and travel time searches most!!
Nina · 10 January 2021
Agent replied · 26 October 2024
Hi Nina,Many thanks for your 5 star review. It is great to hear you've had such a great experience using our website, and we hope we'll continue to help you with all things property related.Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotThis is such a helpful app for house/flat buying!
This is such a helpful app, its the only one that lets me put in what ive viewed, when, what im considering and what ive discounted so i can keep my fav properties top of mind and easily accessible. I just wish i could move sold properties to a diff view so i only see available ones. thanks zoopla!
Pixie · 24 October 2021
Agent replied · 26 October 2024
Hi Pixie,Thanks for leaving us a 4 star review. We're really glad to hear you find our site valuable. We hope Zoopla continues to be useful for you in all things property related.We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestion, which we have passed onto the team who are responsible for our property experiences.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotWe are looking for a three bedroom…
We are looking for a three bedroom bungalow in Shrewsbury with nearby facilities like food shop and bus service into town. We do not want too much advertising of other housing property r elsewhere in Shroshire all of which is quite irrelevant to our needs. We do not drive a car so a good bus service is essential thank you very much.
John · 2 March 2021
Agent replied · 26 October 2024
Hi John, Thank you so much for taking the time to leave us a review. You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotBad experience
I've had a very bad experience, looking for a property, agreed to move in and then they invented some conditions I could never comply with, just because there was someone else in the queue, more important. A single mom is not a very good tenant, is it? They always expect them not to pay the rent in time. Which never happend. Very dissapointed.
Dana · 4 December 2020
Agent replied · 26 October 2024
Hi Dana,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience with this agent. We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI found I wasted alot of time chasing…
I found I wasted alot of time chasing up rented properties that you sent notifications to me for,,,that had gone many months before. Zoopla do not keep up with what is actually available at the present time,,,I have just been sent another alert for same apartment that I chased after for weeks only to be told it has been rented out months ago.
Kim · 23 November 2020
Agent replied · 26 October 2024
Hi Kim,Thank you for your review and we're really sorry to hear about your bad experience. All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct. When the status of their properties changes to either 'let' or ‘sold’, we request they mark the property as 'Let agreed' or ‘Sold STC’ on Zoopla if this is the case, but unfortunately, it seems sometimes this is not always done immediately resulting in our users finding listings in search results they did not expect. Listings generally take no longer than 24 hours to disappear from the website after the agent has requested its removal unless there was a technical error which we would be able to confirm.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option on the listing’s page. We will then investigate the issue further by speaking to the agent advertising the property.You can report any listing to us easily by following the steps outlined in this article: https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with, be sure to visit our Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotFaced lot of hastles to be honest
Faced lot of hastles to be honestFinally I Mangaged to get the flat from another agency and was actually surprised that's things could be lot easier and comfortable if you select the correct agency. Your agency, I am afraid wasn't the right agency. I just wander how many people succeed with your agency.I am not trying to descriminate. It's just my honest opinion
Alphen · 9 November 2020
Agent replied · 26 October 2024
Hi Alphen,Thank you for your review and for informing us about this issue. We are really sorry to hear about your bad experience with one of our advertising agents.All estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.Our aim is to ensure that information on our site is as comprehensive and accurate as possible. Therefore, should you encounter any problems of this sort again in the future, please let us know so that we can investigate the matter further by speaking to the agent directly. Should you require any further help from us in the meantime, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotSite is easy to navigate
Site is easy to navigate, I like the email alerts, and the notifications
Sharron · 25 April 2021
Agent replied · 26 October 2024
Hi Sharron, Thank you very much for leaving us a 4 star review. It is great to hear how pleased you are with our website and the email alerts you are receiving. If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotCannot modify erroneous automatically generated details
As other users have mentioned Zoopla use an automated system to determine your property type. However they have not implemented a manual process to be able to correct obvious errors. Our property changed from a detached house to a semi-detached automatically from a trusted source !!! no other house on our close is semi-detached.
Herr · 9 June 2022
Agent replied · 26 October 2024
Hi Herr,Thank you so much for taking the time to leave us your feedback. We're very sorry to hear you are having issues.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.