Trusted Agent profile · Hounslow
★★★★★
2,427 reviews across 2 platforms
155 Chiswick High Road, Chiswick, London, W4 2DT, Hounslow, W4 2DT
Chestertons's office in Hounslow, at 155 Chiswick High Road, is rated 4.5 out of 5 across 2,427 reviews on two platforms, including 136 Google reviews rated 4.7.
Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
5/5
TrustpilotResponsive staff who are proactive to…
Responsive staff who are proactive to get the right outcome for landlord and tenant - thank you
Thank you for your 5* review of the recent service you received from our James Pendleton Lettings Department. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
TrustpilotChestertons have been a great at making my experience seamless
Chestertons have been a great at managing the letting of my apartment. They've been very communicative, and made the whole experience seamless.
Hi Ian, thank you for taking the time to leave this review. We're happy to hear that lettings your property with us has been a seamless experience. Should you need any further help, please do let your property manager know. Best wishes!
4/5
TrustpilotTamara has worked hard to achieve great…
Tamara has worked hard to achieve great results. Thankyou.
Hi Wayne, thank you for sharing your experience with Tamara, she'll be delighted to see this feedback. If you need anything else, please feel free to reach out to her and the team!
5/5
GoogleRecently completed the purchase of my first flat, in Ravenscourt Park, via the Chestertons Chiswick office. Chestertons (Archie & Charlotte) were very easy to get hold of and managed the process from start to finish. This included an awkward renegotiation of price, which was handled openly and professionally. They also (for the most part) avoided 'hard selling' on the flats I viewed with them which was a huge plus for me as their advice then became more credible. Thank you, guys!
5/5
TrustpilotGreat experience
Great experience renting with Chestertons. Rosie in particular had been extremely helpful, patient and professional throughout the negotiation process. Highly recommend.
Thank you so much for the 5 star review. We hope you are very happy in your new home.
5/5
TrustpilotGreat team professional and helpful …
Great team professional and helpful (Simone, Aysa and everyone else).
Hi Carolyn,Thank you for sharing your kind words about how professional and helpful the team were.Best WishesChestertons
5/5
TrustpilotGreat experience letting a property through Chestertons
Had a great experience with Gary and the Chestertons SW Lettings team in Battersea renting out a flat through them recently. Responsive and professional throughout and ultimately able to secure tenants at the rate estimated when I first started speaking with them. The team were able to quickly and efficiently bring together a number of potential tenants Also helpful with making sure all the relevant documentation etc was in place on all sides.
5/5
TrustpilotMark Kardos at Chestertons
Mark Kardos has handled the management of our flat for several years and always provides a quick, efficient and professional service.
Thank you for your feedback and allowing us to manage your flat for several years Malcolm, it's been a pleasure!
5/5
TrustpilotAgents who go the extra mile......
I have let my properties through Chestertons in Barnes and have always found Amy, Ed and Sebastian there to beespecially kind and helpful. Earlier this year Ed and Sebastian even helped me get my car out of a ditch! That's special.
Your comments have been passed on to our team in Barnes, who thank you for your feedback. All the best.
5/5
TrustpilotGreat results and a pleasure to deal with
Very pleased with the Knightsbridge office who found me two great tenants in two difficult years. Also a pleasure to deal with everyone there and in their management office, where Ross continues to be extremely responsive and helpful.
Thank you for sharing!
5/5
TrustpilotSum Yee was so awesome!
Although I found my home with another negotiator, I want to give a special review for Sum Yee. She was very patient, answering all my questions and really helped me narrow down my options. Thank you, Sum Yee!!!
Thank you for sharing this is wonderful to hear!
5/5
TrustpilotTamara Price @ Chestertons South West Lettings
We have had a great experience with Tamara, she has gone above and beyond to ensure that we have got everything we need. Especially when dealing with some very tricky current tenants. Would highly recommend, she is great at her job!
Thank you for the five star review. Tamara was very happy to receive this feedback from you!
5/5
TrustpilotFriendly, professional, very good!
Friendly and professional team that know Barnes and residential sales inside out. Always on the ball with great advice. Very responsive. Managed the whole process to achieve an excellent price and a very satisfied client
Thank you for sharing!
5/5
TrustpilotChestertons's e-signature application…
Chestertons's e-signature application is tremendously helpful so that landlords and tenants can access the documents anywhere and sign to complete the agreements anytime.
5/5
TrustpilotExcellent service from Tamara Price
Excellent service from Tamara Price. Tenacious and professional.
Hi Colin, we really appreciate the feedback for Tamara and happy to hear she's provided you with excellent service as always. Please do let us know if you need anything else. Best wishes!
5/5
TrustpilotTenancy extension
I needed an addendum for the extension of our tenancy with our tenants which was dealt with fairly swiftly by the contact at chestertons (Niema Latif)Concluded remotely and with very little stress
So glad to hear that Niema was able to assist in such a stress-free manner. Thank you for your feedback!
5/5
TrustpilotThe best agent ever
The agent Joanna found a beautiful flat for me and she was a best agent I never had! Thanks to her professionalism, kindness all the process went so smoothly.she is the best agent I never had!
We hope you are very happy in your new home
5/5
TrustpilotFantastic Customer Service
I am so impressed by the work Sammie did. I reached out as I'm looking for a flat to rent on a short-term basis. When she responded, instead of simply telling me that wouldn't be able to help, she went steps beyond and asked more questions, made recommendations to other agencies based on those answers, and was absolutely delightful to work with. All her communications were prompt, kind, and informative. Based on my experience with Sammie, I highly recommend Chestertons.
5/5
TrustpilotRate letting with Chesterton
The team was responsive and helpful. They were able to source me a tenant quickly, took care of maintenance issues at the flat and helped me dealt with some unexpected RE management issues. Very effective and attentive.
Thank you for sharing your experience with Chestertons!
5/5
TrustpilotRented a an apartment a few years back…
Rented a an apartment a few years back with Nishaad, he was definitely the most helpful. Nishaad did his best to secure the best place for my friends and I, and made the procedure run very smoothly.
Thank you for sharing Aya!
5/5
TrustpilotDelphine was great
Delphine helped us find a flat, and she was great! So helpful, communicative, and patient. I really appreciated how hard she worked to get us the flat we wanted the most.
We're so happy to hear Delphine helped you secure your dream apartment! Wishing you all the health and happiness in your new home.
5/5
TrustpilotProfessional, compassionate and helpful!
Professional, compassionate and helpful! Emma, and the team, have gone above and beyond to help me in a complex situation. Moving can very stressful, so having good agents makes a world of difference! Thanks again 😊
Thank you for the wonderful review, we are so pleased that Emma managed to take some of the stress out of the move!
5/5
TrustpilotChestertons South West Lettings - Sebastian
Excellent customer service, polite and helpful.Sebastian did an absolutely amazing job - answered all our questions, introduced us to a landlord and managed to organise two additional viewings on the same day helping us to find a perfect flat.Great work
Thank you for sharing!
1/5
TrustpilotSimply disgraceful...
The worst estate agents we've ever had the pleasure of dealing with. We rented a flat through Chesterton early last year. Took them more than 11 months to arrange for a broken fan coil to be fixed even though we kept on calling and emailing them few times every month about the issue. Now, we've had an electrical issue in the flat for three months and it doesn't look like they will get to fixing it any more quickly! They seem to be incapable of doing anything! No matter how small!Mid-December, as our third rent period was coming up, we informed Chesterton that we will only extend our stay if they were to fix the fan coil unit which hadn't been fixed for almost a year, they fix the electrical fault and replace our mattresses. In January we were promised that if we extended our stay, we would get everything we asked for. Finally the fan coil unit got fixed after more than 11 months. After contacting them almost every week, they finally sent us new mattresses which were delivered by 21st of February. As of today, the 13th of March, the old mattresses haven't been removed yet! Every day we are told a new story and still have two king size mattresses in our corridor blocking it. Also, earlier today, the 13th of March, the electricians informed me that more than two weeks ago they gave Chesterton their assessment and recommendation and they're still waiting for Chesterton's go ahead. Let's see how much longer this would take!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chestertons's Hounslow office has 2,427 reviews across two platforms: 136 on Google, 2,291 on Trustpilot (across the whole business).
Chestertons Chiswick is rated 4.5 out of 5 across all 2,427 reviews, and 4.7 out of 5 on Google from 136 reviews.
Chestertons Chiswick, 155 Chiswick High Road, Chiswick, London, W4 2DT, Hounslow, W4 2DT.
