5/5
TrustpilotWonderful work
Juliette has made a wonderful work !
Agent replied · 22 October 2024
Hi Antoine, thank you for leaving a review. Wishing you all the best for the future!
Trusted Agent profile · Hounslow
Chestertons Chiswick reviews in Hounslow
★★★★★
2,427 reviews across 2 platforms
155 Chiswick High Road, Chiswick, London, W4 2DT, Hounslow, W4 2DT
Chestertons's office in Hounslow, at 155 Chiswick High Road, is rated 4.5 out of 5 across 2,427 reviews on two platforms, including 136 Google reviews rated 4.7.
Reviews
Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotI would highly recommend Chestertons
I would highly recommend Chestertons - my experience with them has been very good. They were efficient, professional and always went the extra mile to help with details. Also, it’s great to deal with a friendly and positive team!
Agent replied · 22 October 2024
Thank you for your review Carolyn. We are pleased to hear this!
5/5
TrustpilotHighly Recommend Tamara
Tamara Price at Chestertons South West Lettings, was really helpful, informative and knowledge about the market and properties and have great advice about the offer process. She was great at communicating and always very friendly.
Agent replied · 22 October 2024
Thank you for the 5 star review Zofia
5/5
TrustpilotJasmine Birungi has been really helpful…
Jasmine Birungi has been really helpful in negotiating and processing our tenancy agreement in Kew. Her professional manner is impeccable and she is super friendly and approachable.
1/5
TrustpilotWorst service experience
I wanted trust on their service to let an house, The owner of the house where I lived (that was on sale) recommended me their name. They let me sign a contract for an house that I found infested of insects and mice at my arrival. I gave them deposit plus 6 months in advance, for a total of more than 10.000 Pounds, and they don’t want to help me to cease the contract as I requested, also if they added a clause in the contract that could give me this right. So now I am without an house and with all that money less, and consequently I can’t find another house. They left me in this trouble during Covid 19.
5/5
TrustpilotLettings Agents at Chestertons South Ken
Hi:Lettings agents (abbi, Akki, cory) were amazing - very efficient, transparent and hard working. They obtained me a great long term tenant for my flat in quick time.Cheers, Rubin
Agent replied · 22 October 2024
Hi Rubin,It's fantastic to hear how our South Kensington team were able to offer such an efficient service! Thank you for taking the time to leave this review, and please do reach out if you need any further assistance.
5/5
Trustpilotquick and easy moving process
Jess at the wandsworth branch got me into my new flat in about 4 days flat. ( pun intended ). she was very quick to communicate any updates and the whole process was very smooth and easy
Agent replied · 22 October 2024
Thanks for the wonderful review
5/5
TrustpilotTamara was great
Tamara was great - moved really quickly on our behalf in a difficult and brutal market. From offer acceptance was equally as helpful. Always felt totally informed.
1/5
TrustpilotHopeless
Met this gentleman on Friday Sefik Ascieli from Harbour exchange office, he finally arrived 15mins late, no contact nothing to warn me, was looking at a place for 3,750 per month needed work so he was going to call the landlord and call me at 3pm, no call so I chased the following day, no response chased again today nothing, it should not be this hard to spend in excess of 45k per year. Rude, hopeless, waste of my time they deserve their reputation
5/5
TrustpilotVery professional and knowledgeable
Very professional and knowledgeable, Niema Latif helped me with a new tenancy agreement. Recommended.
Agent replied · 22 October 2024
Hi Andrew, we're happy to hear that Niema assisted you with a new tenancy agreement. If you need any further help, please do not hesitate to reach out to us.
5/5
TrustpilotI give a five star rating to Xiaoyi Fan
I give a five star rating to Chestertons for my property manager Xiaoyi Fan. She is always very helpful with flat issues
Agent replied · 22 October 2024
Hi LouLou, thank you for taking the time to provide us with this feedback, Xiaoyi will be happy to hear this. Should you need anything else, please let her know.
5/5
TrustpilotI had a great experience working with…
I had a great experience working with Synika as our rental agent. She is professional, empathetic, and incredibly patient.
5/5
TrustpilotAiste K was very professional
Aiste K was very professional, thorough, and responsive. The entire process was smooth and the communication was great. Will come back when back in the market!
Agent replied · 22 October 2024
Hi David, thanks for your feedback! Aiste will be delighted to hear this, wishing you all the best for the future!
5/5
TrustpilotPrompt and efficient service by Amanda
Prompt and efficient service by Amanda. Am very satisfied
Agent replied · 22 October 2024
Hi Cecilia, thank you for taking the time to leave a review for Amanda, she'll be delighted to see this. Best wishes!
1/5
TrustpilotRun!
Letting company is ok. The management service Is terribly slow, unprofessional, their attitude is the rudest I have ever ever experienced. They are entitled.Lot of issues.Run!
Agent replied · 22 October 2024
Hi Claudia, we're sorry to see you have left us this rating. In order for us to investigate this further for you, please do respond to the Trustpilot request we have sent you for further details. This will allow us to follow up with the relevant department. We look forward to hearing from you.
5/5
TrustpilotThe team at Chesterton’s were really…
The team at Chesterton’s were really responsive and helpful. They were able to find great tenants for us and were really supportive throughout. It was a pleasure working with everyone on the Fulham team.
Agent replied · 22 October 2024
Thanks so much for this feedback Nat - we are delighted to hear that the Fulham team were able to help you find your tenants. Don't hesitate to get in touch if you need any further assistance!
1/5
TrustpilotDisappointed
Disappointed with Chestertons service and professionalism for maintenance requests
Agent replied · 22 October 2024
Hi Sonal, we're sorry to see you have left this review and apologise for any delays experienced. After speaking with the team, we can see that you now have a dedicated Property Manager and they have been in touch to address your concerns. Should you need anything else, please do let them know.
5/5
TrustpilotSuzan Salih
Suzan Salih - thank you for your quick response, really appreciated.
Agent replied · 15 February 2025
Dear Mrs Lovett,Thank you for your 5* review. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team member. Wishing you all the best for the future.
5/5
TrustpilotGreat experiencing working with Ronan
Ronan helped us find our new apartment in our dream area. He listened to what we wanted and found us a lovely place so quickly and effectively. He has made our experience so smooth and stress-free!
Agent replied · 22 October 2024
Thank you for sharing!
5/5
TrustpilotBrilliant Chesterons.
I have really enjoyed working with Stav from Chesterston. He is incredibly helpful, accommodating and goes above and beyond the call of duty. I have truly had a wonderful experience and highly recommend Chestertons for all your property needs.
Agent replied · 22 October 2024
We are so pleased to hear this! Thanks for sharing.
5/5
TrustpilotIncredible property manager
Incredible property manager. She always goes the extra mile to make sure our house is taken care of! Highly recommended.
Agent replied · 22 October 2024
Thank you Valerie, this is amazing to hear. Should you need anything else, we're only a phone call or email away. Best wishes!
5/5
TrustpilotCould not say enough good things about…
Could not say enough good things about this letting agency. They were amazing and so stellar in securing our house for us. Really felt like they cared and had our best interest in mind. Couldn’t recommend enough!
Agent replied · 22 October 2024
Thank you for sharing! We are so pleased to hear this.
5/5
TrustpilotStrong customer support
Strong customer support and very responsive. Clear instructions on what was needed
Agent replied · 22 October 2024
Hi Patrick, thank you for taking the time to leave a review. We're so glad you received strong customer support and the team were responsive. Best wishes!
3/5
TrustpilotGot a good price for our property and…
Got a good price for our property and sold promptly. Didn’t think we had the transparency through the sale that we would have appreciated and a few things came up that could have been far better communicated and managed.
Agent replied · 22 October 2024
Thank you for sharing your experience with Chestertons!
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