Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotDisasterous experience over the last 2…
Following my recent review I had a chance to discuss with Tim , the manager who handled the situation professionally. We acknowlege that they used best efforts to ameliorate the matter and appreciate their review of our concern. Very well dealt with guys!
Robert · 5 December 2022
Agent replied · 22 October 2024
Hi Robert,We appreciate you leaving this review and take client dissatisfaction very seriously. Please be assured that we are looking into this for you and will have a response soon. We thank you for your patience.
★★★★★ 5/5
TrustpilotThe Fulham Chesterton's team is just…outstanding
The Fulham Chesterton's team is just outstanding. They found us our perfect home. Always professional and bespoke in their approach.
Christopher · 28 June 2024
Agent replied · 22 October 2024
Hi Christopher,Thank you for the great review and sharing your experience with the Fulham team. We are so glad they were professional and bespoke with their approach.We hope you love your new home and wish you all the best.Kind regardsChestertons
★★★★★ 5/5
TrustpilotReally responsive service holding our…
Really responsive service holding our hand all the way through the process. The team are really friendly and knowledgeable too. Highly recommend.
Emrys · 22 May 2024
Agent replied · 21 February 2025
Dear Emrys,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotVery attentive and happy to help
Very attentive and happy to help. Dan has dealt with the management of my property for the last couple of years and has always been on top of everything, responsive and helpful.
Thomas · 19 October 2023
Agent replied · 22 October 2024
Thank you for your feedback Thomas, we're happy to hear you've had a positive experience with Dan managing your property for the past couple of years. If you need anything else, we're only a phone call or email away.
★★★★★ 5/5
TrustpilotThanks Tamara!
We have been looking tirelessly in the Clapham area and are able to make good opportunities out of a stressful market thanks to the help and guidance of Tamara Price. She has offered excellent advice for offers and is readily available for any prospective needs.
Harmon · 7 September 2022
Agent replied · 22 October 2024
Thank you for sharing!
★★★★★ 4/5
TrustpilotCatherine Whaley
Catherine Whaley had been managing my property for a while now and I have found her very good.
Lance · 29 July 2024
Agent replied · 22 October 2024
Hi Lance, thank you for your review and sharing your experience with Catherine. We're delighted to be managing your property, please let us know if you need anything else.
★★★★★ 5/5
TrustpilotThe property and property agency are…
The property and property agency are extremely excellent.I'm so greatful that I found this home.For 6months living in this property the only thing that I've noticed, it's smells weed everywhere.Either inside the lift or in the hallway.This is unacceptable especially to the health of young kids that living in this building.
Reyna · 14 November 2021
Agent replied · 22 October 2024
Thank you for your review Reyna. We are pleased to hear this!
★★★★★ 5/5
TrustpilotHad a great experience
Had a great experience! We mainly communicated with Lorna Meijer and Suzan Salih who were always very responsive and friendly about all our queries.
Maria · 9 April 2024
Agent replied · 21 February 2025
Dear Maria,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotI have received excellent service from Amanda Goodman
I have received excellent service from Amanda Goodman :-) very grateful for her! She has helped so much with the whole process for tenancy swap and liaising with the landlord. Chesertons team are fantastic and am very grateful. Thank you so much once again Amanda.
R · 31 August 2022
Agent replied · 22 October 2024
Thank you for your review we are so pleased to hear!
★★★★★ 5/5
TrustpilotTop property manager
I have dealt with many property managers over the years and Vanessa at Chestertons is among the best. Always responds swiftly, acts effectively and sensibly. In sum, very happy how she’s looking after the place.
Marie · 5 March 2025
★★★★★ 5/5
TrustpilotJuliette very helpful and available
Juliette very helpful and available. Always looking out for opportunities to help us with a home.
Le · 28 August 2024
Agent replied · 22 October 2024
Hi Le, thank you for the great review. Juliette will be thrilled by the kind words. Wishing you all the best.
★★★★★ 5/5
TrustpilotGreat experience
Nishaad gave me a comprehensive tour of the flats I was interested in, and explained all of the steps in the signing process in detail. He was approachable and happy to help with all of our queries. He was communicative throughout the signing process and ensured everything went smoothly.
Erin · 23 February 2022
Agent replied · 22 October 2024
Thank you for leaving your review! We are so pleased to hear of your experience with Nishaad.
★★★★★ 5/5
TrustpilotOutstanding customer service from Joyce…
Outstanding customer service from Joyce Pau. This is the only Chestertons employee you want managing your property. Exceptional.
A · 25 July 2024
Agent replied · 22 October 2024
Hi there, thank you for such a glowing review for Joyce, we love hearing this kind of feedback! Please let us know if you need anything else and we'll be happy to help.
★★★★★ 1/5
TrustpilotWorst team of agents
I have rented 1 bed flat based on Melis Karatay letting Negotiator, the flat has no heating working(it has been week since it is reported, no response from the Chestertons) and as part of fully furnished flat they didn't provide hoover and other basic stuffs. Please don't believe the agent.
Suresh · 16 December 2021
Agent replied · 22 October 2024
Thank you for getting in touch Suresh. We sincerely apologise and take all feedback very seriously so we will action this immediately.In order to do this we will need your further contact details (i.e your address) which we have requested. Please accept this request so we can take action as soon as possible.
★★★★★ 5/5
TrustpilotChestertons Estate Agent Review
Rowland was a brilliant help with me and girlfriend when we were house hunting. Courteous, attentive and had great recommendations for property viewings based on some criteria we provided, including the place we ultimately moved into.
Ben · 14 August 2021
★★★★★ 1/5
TrustpilotThey increased our rent by £600 a…
They increased our rent by £600 a month, forcing us out to move out. On top of that came back with a £££ list of "repairs" such as £100 for 10 nails in the walls.
Elwira · 17 July 2023
Agent replied · 22 October 2024
Hi Elwira,Thank you for taking the time to leave this review. We're sorry to hear about your unsatisfactory experience with Chestertons. Please do respond to our request for more information so that we can investigate this matter.Many thanks,ChestertonsUpdated Rseponse:Hi Elwira, We appreciate you taking the time to share your concerns with us. We understand that average rents have significantly increased over the past year, with some cases seeing a rise of 25-30% - where possible we work with landlords and tenants to agree a term that suits both. Regarding end of tenancy dilapidations and potential deductions from your deposit, these matters are subject to the check-in and check-out reports, as well as mutual agreement between both parties. If you find yourself unable to reach an agreement with your landlord, there is a dispute resolution service available through the deposit provider. The details regarding this service were provided to you in the initial end of tenancy guidelines.We genuinely empathise with the challenges you have faced, and we sincerely wish you the best in your search for a new property. Should you require any further assistance or have any additional questions, please do not hesitate to reach out to us.Many thanks,Chetsertons
★★★★★ 1/5
TrustpilotVery disappointed with chestertons…
Very disappointed with chestertons agency, agent named Lauren didn’t show up for the viewing, didn’t even call me to inform, completely unprofessional even her WhatsApp picture is half naked in her bra,looks like something else but not real estate agent Also all viewings she could do only after 12pm
Vau · 29 January 2022
Agent replied · 22 October 2024
Thank you for getting in touch Vau.We sincerely apologise and take all feedback very seriously so we will action this immediately.In order to do this we will need your further contact details (i.e your address) which we have requested. Please accept this request so we can take action as soon as possible.
★★★★★ 5/5
TrustpilotGreat experience working with Basil and…
Great experience working with Basil and Cosmo from the lettings team in SW7. We have worked twice together in the last year and actually ended up not being in business on both occasions but their service was the best: thoughtful, responsive and to the point. Highly recommend them.
Antoine · 21 March 2022
Agent replied · 22 October 2024
Thank you for leaving your review with us Antoine!
★★★★★ 5/5
TrustpilotJoyce Pau
I currently let my flat through Chestertons and Joyce has recently taken over managing it. She's been an absolute dream, polite, efficient and super helpful, she is a real asset.
Jack · 17 November 2023
Agent replied · 22 October 2024
Dear Jack,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 1/5
TrustpilotGreat letting, Poor management
Very good at letting the property, 5 stars for that. Howebver incredibly poor at managing maintenance of property - huge delays getting quotes or work done. Tenants very upset as well as us
Camila · 1 September 2023
Agent replied · 22 October 2024
Hi Camila, thank you for flagging this to us and we're sorry to hear your dissatisfaction with the service you've experienced. You should receive an email from Trustpilot asking you to provide further details. If you could please respond to this when you have a moment, this will help us follow up on your concerns with the relevant department.
★★★★★ 5/5
Trustpilot5 Stars review for Chestertons - Andrew
Finding a flat could be very overwhelming. Andrew assisted me every step of the process especially the viewing and offer stages. He really understood my preference from the first call that i had with him. The best agency that I have ever dealt with; very professional and experience.
Adinda · 10 March 2022
Agent replied · 22 October 2024
Thank you for your review! We are so pleased to hear of your positive experience with Chestertons.
★★★★★ 5/5
TrustpilotToby and Suzan have made the process…
Toby and Suzan have made the process for signing a new property very easy in a time where the rental market can be very stressful Swift responses to emails and calls
Roisin · 19 October 2023
Agent replied · 7 February 2025
Dear Roisin,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotExcellent service
Excellent service I have been using CHESTERTONS for more than 20 + years
Yilmaz · 2 October 2024
Agent replied · 22 October 2024
Hi Yillmaz, thank you for the great review. We appreciate you using Chestertons for 20+ years. We are always here to help.
★★★★★ 4/5
TrustpilotGenerally good
Generally good - dealt with many people and departments all pretty helpful and responsive. I was particularly impressed by Sarah Norton who helped and explained what I needed to go forward with the let, EPC reports, inventory etc.. Very helpful and swiftly done.
Gina · 12 October 2022
Agent replied · 22 October 2024
Hi Gina, thank you for taking the time to leave this review, we are very happy to hear that you've received good service. Please don't hesitate to get in touch if you need anything else!
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